Ray Laethem Motor Village

Contacted me and was helpfull

I made 3 attempts spread out over the course of 2 weeks to see a 2015 Escalade ESV at Ray Laethem, and all 3 times there was a negative or less than desirable outcome. ATTEMPT #1 The vehicle was listed for sale here on Car Guru. On Monday Feb 26, I went to the dealership (*without calling first) and was told that the vehicle was getting cleaned and also that new brakes were being added and that I should come back on Wednesday to see and test drive it. I said ok. ATTEMPT #2 On Wednesday Feb 28, this time I call ahead of time in order to see the Escalade, however, I am told that it would not be ready until Friday to test drive and/or inspect for purchase. ATTEMPT #3 After receiving email and telephone correspondence from Darren (salesperson?) over the past weekend, and again on Monday, we SET AN APPOINTMENT to see the Escalade on Tuesday, March 6 at 9:30am. When I got to the dealership, I am told that the vehicle is not there again, and that the Sales Manager is currently driving the vehicle and he is down the road in a meeting. This is a terrible way to court a potential new customer. I mean serious... what a disappointment. Luckily, that same morning I bought a different 2015 Escalade that was Certified and competitively priced. I tried to give my business to a Detroit based dealership because I’m from Detroit, but these guys at Ray Laethem just wasted my time, and were weak with their follow-thru.

Got back with me in a timely fashion

I spoke with Shay he called me back immediately to let me know the vehicle was sold

Outstanding dealership to work with.

I requested pictures since they had a stock photo up for over 3 weeks and was not sent one. Instead, I was sent the same information I was getting from the website. They did put some pictures up about a week and a half later, and I was never even informed.

Responded promptly and asked if I wanted to visit the dealership...

Took a bit, but did get back to me,very helpful with many questions

yes this is the vehicle we ending up buying. Good Experience. Nice staff and they very helpful. Answered all our questions and dealt with us fairly. Will pick up car tomorrow. Professional and very friendly.

I did not get to the dealer before the vehicle was sold, but the automated sales representative was attentive and cordial.

Response to me was immediate, salesperson emailed me more information, tried to make the deal work, but the car was just not what I was looking for. Nice experience.

They were great! I didn't end up buying anything from them, but kept the communication lines open, answered questions and were extremely courteous.

Excellent

Joe was great - car was great. Timing didn't work out and Joe will keep in touch. Very pleased.