Pugi Downers Grove

2020 Ogden Ave
Downers Grove, IL 60515

https://www.pugi.com

Sales: (630) 626-0475

Service: (877) 886-6434

Today 9:00 AM - 9:00 PM

(Open Now)

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Sales Reviews (51)

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Apr 3, 2018

BROOKE

Such a great experience through Pugi's. They made my first-time buying experience hassle free & so informative! I would definitely recommend them for your next vehicle. I'm obsessed with my new Mazda!

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Mar 25, 2018

Chevy1977

My experience was great. I looked at two cars and they responded immediately. Excellent customer service. I felt that they were the best and chose to buy from here. Great job!!!!

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Mar 25, 2018

homerj57

They honored their internet price without any gimmicks (like stating a price then when you call them it is another $1000 because you don’t qualify for incentives). Very knowledgeable and courteous and took good care of us. I would definitely recommend them to others.

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Mar 23, 2018

Carlos

Did get a chance to buy but the staff was very responsive to my inquiries and very nice

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Mar 22, 2018

GuruYQ8X4

The dealership was very responsive to my inquiry.

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Mar 14, 2018

Luvette

Great!!!

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Mar 12, 2018

Pablin

Really happy i got the car great customer service.

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Feb 25, 2018

Stephen

Friendly staff and good service

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Feb 3, 2018

bradpeters

Very fair in their negotiations. Actually refunded $125 after closing because the quoted total was too high. Very ethical and I would not hesitate to deal with them again. I actually flew into Chi from Columbus,Ohio to purchase the car; had a round trip ticket in case I was not satisfied. Needless to say, I drove it home some 425 miles... 5 STARS!!!!!

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Jan 29, 2018

BScifers

I've bought from Pugi in the past and had a top notch experience doing so. For the subject vehicle, I was informed the car had been sold over the weekend (I contacted them on a Sunday, so it was Monday they informed me the car sold the past Saturday - completely understandable). However, the car is still showing up on this and other sites, which is nothing more than a bait ans switch tactic that I despise. Thereby the 3-star rating. They're a good dealer, but I have to rethink that given what I'm seeing here.

1 of 1 people found this review helpful.

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Response from current dealership owner:

We very much appreciate your feed back. Here at Pugi we do not believe in the bait and switch sales tactic. Hence why we were up front with telling you the car was sold. We do depend on third party vendors to send our inventory out to many webpages, and cars are not always removed as fast as we would like. We very much appreciate your business and look forward to helping you in the future.

Jan 6, 2018

Chris

They responded, but we had decided to go with another dealership and car. Thank you.

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Dec 6, 2017

Bruce

The Pugh team was excellent! The vehicle was available, Unfortunatly this was not large enough-

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Nov 30, 2017

Jim

Very honest and upfront. Gave me a lot of information and priced as aggressively as they could on a VW Alltrack SE. We decided to go with a Subaru because we needed the additional carry space and the symmetrical all wheel drive but I would consider this dealer for the VW when it's time for a 2nd vehicle.

1 of 1 people found this review helpful.

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Nov 18, 2017

dtbradley23

Pugi did a good job of staying in contact with me regarding the vehicles I was interested in. There was no pressure from the sales department and I felt good about my interactions with staff there. I would have likely pursued a purchase with them however their pricing was misleading (at least it was to me). If you are going to tell the potential buyer that the vehicle is VW Certified, but then upsell them $1,000 onto the price you have posted online to actually get the VW Certified warranty, you have misled the consumer. This is why my rating can't be 4 or 5 stars.

2 of 2 people found this review helpful.

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Nov 12, 2017

GuruZQSFB

I bought my car from this dealer. Their cars are in good condition and the price is reasonable at least in my case. The people here are nice and responsive.

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Nov 8, 2017

Anon

Unpleasant experience. Took 2 hours longer than necessary. Staff wouldn't give us a straight answer as to what was delaying the process. You could tell they understaffed to save money which negativity affected their service. Avoid this dealer if possible.

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Oct 22, 2017

Wilson

Though I didn't buy a vehicle from this dealership they were very personable and professional.

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Sep 27, 2017

Michael

Very quick to answer questions

1 of 1 people found this review helpful.

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Sep 21, 2017

Rodney

Professional with a very quick response to my emails

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Sep 18, 2017

Mandy

They did an awesome job on communication. Living almost 2 hours away from the location, they worked with me to get there to test drive and get the car! They texted me to see how the car was running. Truly caring people! Would definitely recommend to others!

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Aug 1, 2017

Cutenu2

Fabulous and professional. I highly recommend this dealership.

1 of 1 people found this review helpful.

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Jul 25, 2017

James

My salesperson was spectacular - Matthew knew his cars and prices - I test drove 3 cars at my request but really came in to drive only 1. The price was right - he gave me what I wanted in trade, we did the deal and the whole process was FAST and Cordial!! Fantastic car as well. I can't say enough about Matt - good small talk but lots of action. I will do business with Pugi in the future and I hope with Matt as well. You'll make a heck of a lawyer...

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Jul 21, 2017

Buckeye4lf

Quick response, answered questions.

1 of 1 people found this review helpful.

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May 26, 2017

Migdalia

Joe, was very professional showed me cars that I was interested in and within my price range. Thank you

1 of 2 people found this review helpful.

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May 26, 2017

Mark

Outstanding attention given to the customer. They make you feel like you matter and they go the extra mile for you.

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May 24, 2017

Guru6NWL

Willing to negotiate. Very kind sales man. I love my car so I'm satisfied

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May 10, 2017

binoy

dishonest dealer. drove all the way down for 35 minutes, paid toll, gas, etc. just to find out the car had signs a pet was transported in the car. i called ahead to save me the headache and travel and they told me there was never a pet in the car and not a smokers car. Terrible!

6 of 7 people found this review helpful.

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Mar 22, 2017

Amherdt_1022

Very friendly...they actually sold it before I could make up my mind.

1 of 1 people found this review helpful.

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Mar 8, 2017

Arielnicol

Great communications!

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Mar 2, 2017

Bil

Great communication. I just decided on another car.

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Mar 1, 2017

murf257

The day before I was to test drive the car I was interested in, was sold and the dealer immediately notified me

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Feb 23, 2017

MCALDWELL63

I only dealt with this dealer online via email. They were very responsive and not pushy at all.

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Feb 17, 2017

Rick

Contacted me a few time. SEEMED like a good place

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Feb 16, 2017

Lou

This is my 3rd "painless" purchase from Pugi. Staff is professional and works with the customer throughout the entire car buying process.

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Feb 13, 2017

LaToya

Communication is awesome

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Jan 26, 2017

snake1996

Great communication, very professional sales staff. easy to work with.Great deal on the vehicle that we purchased. Will check out your inventory on our next purchase.

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Jan 24, 2017

Tony

All around good experience though 2hrs to wrap up paperwork seemed too long. Detailing of car interior was not the best given they had those 2 hrs to clean it. Leather was still dirty in back. I think if you want to sell a newer used car, take the time and detail it pre sale. That would set you apart from the pack

2 of 2 people found this review helpful.

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Nov 2, 2016

Celene

Rudale was very nice and professional. I did not purchase my car from them, but if I did not find one closer to my home I would have gone there. They seem very willing to work with me.

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Nov 1, 2016

Jutterback64

The dealer was friendly and courteous. They contacted me very quickly. We test drove the car. We did not buy the car. They did not pressure us to buy the car. They allowed us to walk away so we could continue shopping.

1 of 1 people found this review helpful.

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Oct 21, 2016

Mike

Nice dealership sent photos of car

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Sep 24, 2016

Manuel

Good experience.

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Sep 24, 2016

Brian

My experience at Pugs was very nice. Jesse Sanchez is a standout employee,who treated me very well. I give him 5 stars.

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Sep 23, 2016

coffeelover40

Very capable and persistent internet sales team. Ashley does a great job of following up on potential leads

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Sep 21, 2016

juliadr

Dealer responded promptly and courteously. I inquired about a vehicle around 6:30pm in the evening and someone called right away. I was supposed to have photos the next morning. We played telephone tag the next couple days only for me to learn that the vehicle supposedly sold that very next morning. Greatly disappointed. But definitely did attempt to communicate

1 of 1 people found this review helpful.

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Aug 19, 2016

dan

Very satisfying

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Aug 5, 2016

Robin

Responsive

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Jul 12, 2016

Mengjia

Excellent dealer! Very friendly!

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Jul 11, 2016

lavaughn

Responded quickly

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Jun 1, 2016

Jill

Very attentive, no pressure. I was tentatively looking, decided to not purchase at this time but I will consider Pugi when I do decide to make a trade. Kind & professional.

1 of 1 people found this review helpful.

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May 17, 2016

Andreabt2015

Very frustrating! This is the exact car I want. When I contacted them to see it, they told me it is no longer available for sale because of the airbag recall! When I said they should take it down then, they said CarGuru would not allow them to take it down! Feels like a bait and switch....I just don't know from who because this is the second time it has happened for THIS car!!

5 of 5 people found this review helpful.

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May 7, 2016

Joan

The salesman hit the car we went to see into another car

1 of 1 people found this review helpful.

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Read 9 old reviews

Apr 22, 2016

Rchard

Great sales team!

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Apr 22, 2016

Mallory

The experience was good from start until finish. Tom was very nice, helpful, and knowledgeable.

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Apr 15, 2016

Matt

I called but did not leave a message. Ashley quickly called me back and tried to get me a loan for the car I wanted. Unfortunately I was unable to get the car, but she is great!

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Mar 6, 2016

prompt response.

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Mar 2, 2016

marvin

all good.

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Feb 29, 2016

Alexis

Very helpful. They contacted me right away. I went in for a test drive. I just decided on a different car.

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Feb 24, 2016

Rick

I've tried emailing 6 emails with the year, make, model, miles, color, and vin. number of the vehicle i would like to trade in. I get robotic responds to my emails never answering what my trade in value (ball park figure) would be, to see if it would be worth my time to make the 120 mile round trip. The vin. number has ever option, color, description listed...but this dealer can't seem to figure this out. Their emails are wanting to know how they are doing? What car are you interested in? What's your vin number? What color is your car? What options do you have? Many emails but never answering my original question....what is my 2016 Audi S3 with less than 2000 miles (ball park idea) worth? Oh yeah, by the way...the car you are interested in...we just sold! String you out, with our robotic emails. Glad I didn't make the drive. If their this bad with a simple question, you've got to wonder how bad would they be with to deal with?

3 of 3 people found this review helpful.

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Dec 27, 2015

Adrian

They treated me very good and were very fast in closing deal.

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Nov 6, 2015

RONALD

Contacted me quickly and has very good prices

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Pugi Downers Grove