Patco Motors

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139 River Road
North Tonawanda, NY 14120

Sales: (716) 693-1808

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Nov 24, 2017
The saleswoman that I dealt with, Sue, was relatively responsive to my email inquiries but I was very confused to learn that I was emailing this saleswoman as the email signature was for a Patrick. Anyways, when I went to see the car, she was very hands-off which was fine with me. I took the car for a test drive and overall I liked it but I noted some deficiencies that hadn't been stated in the listing. Upon my return, I went back inside and I laid out the problems I observed and it didn't seem like she knew about the issues at all. I told her that, because of these deficiencies, I wasn't going to pay the listed price and I gave her my offer. She retorted that there was no room for negotiation because "he" (Patrick, I assume) wouldn't want to sell it for less than what it was listed at. At this, I offered to pay the list price out the door, which I still believe was very fair. She responded that she thought I understood from our emails that there was not going to be any negotiation and that they just wanted to get old cars off the lot to get new inventory. I took exception to both parts of this statement. Firstly, I didn't go in thinking (nor can I see an instance having gone back and looked at the notes again) that the price firmness was insinuated, let alone explicitly stated. Further, even if the pirce firmness had been established, the car was not in the same condition that they had portrayed it in the listing. Secondly, this car has been on their lot for over 8 months and I'm putting in a cash offer extremely close to the asking price so clearly getting the car off the lot isn't a huge priority. Over the course of our brief conversation, it became evident that the saleswoman didn't have the authority to negotiate the price which led me to ask myself why was I talking with her in the first place? I don't appreciate my time being wasted and that's exactly what happened. Overall, very disappointed with the experience.
1 people found this review helpful.
Nov 8, 2017
Bought the 2008 PT cruiser couldn't be happier! 1st used car purchased in years. Got the deal we wanted.
Nov 6, 2017
The car I wanted became unavailable but they were very helpful and pleasant on the phone
Apr 19, 2017
casc0101
They contacted me by email once. No phone call or any other contact. Not satisfied due to their lack of interest in me being a potential buyer.
1 people found this review helpful.
Jan 24, 2017
Easy to work with - would recommend visiting Patco!
1 people found this review helpful.
Read 4 old reviews
Mar 13, 2016
They contacted me quickly, went to see a few cars, they were as expected. Nice dealership, just not the car my son was looking for.
Jan 23, 2016
Great place! Excellent service. Took care of my questions before I had to ask. Bought my car picked it up the next morning. I would definitely go back.
Dec 14, 2015
Patio responed back and my ? s were answer. I would deal with again.
Jun 13, 2015
Responded quickly to my email.

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