Napleton's Volkswagen of Sanford

4175 S Orlando Dr, Sanford, FL 32773

Sales: (407) 641-3593

Service: (855) 745-4558

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All reviewers have been verified to have contacted this dealer – Learn More
Apr 10, 2017
Horrible experience with this dealership! From the beginning I had trouble and should have known to give up trying to work with them. Michelle initially contacted me after I sent an inquiry and she seemed very pleasant and helpful. I was looking for a specific used vehicle they had just listed for sale. She kept asking me to make an appointment for a test drive and I explained that I live over 2 hours away so could not just drive up that easily. When I finally made an appointment to go see it, I called that morning to double check that the vehicle was still there. It took over 45 minutes and 4 different phone calls to finally be told that the vehicle was being "serviced" but should be available the following week. The following Monday I call Michelle to inquire about the status of the vehicle and she tells me she will contact the sales manager and get back to me immediately. I don't hear from her until Friday, via email (and a generic email at that). The general sales manager, Sanjay, calls me over the weekend and when we finally speak to one another Sunday evening shortly before they close he says the vehicle is still available and asks if I would like to go look at it. I explain my distance situation and that I could go look at it the next day. He tells me there is someone going to test-drive it but that if it sells he'll personally call or let me know it's no longer available. So the next morning I start to drive up to see the vehicle and call the dealership after it opens just to double check the vehicle is there. I speak to Michelle who says she can't hear me well and will call me right back. She never calls back so I use my husbands phone to call in case my phone really is having bad service (although I've never ever had a problem with my iPhone 7 or ATT service before). She answers again and says she'll check on the vehicle and get back to me since I tell her I'm already on my way up there. She doesn't return my call but has some other woman call me and tell me it's been sold. I attempted to drive up and check out the vehicle on two different occasions and both times was given the runaround and I wasted time and a lot of energy for nothing. I'm extremely disappointed and would never use this Dealership again! I'm sure it's a nice place with some good employees, but the ones I dealt with were extremely unhelpful and unprofessional.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Napleton's Volkswagen of Sanford:

Hi, Heather, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our manager. We hope to hear from you. Take care.

Napleton's Volkswagen of Sanford, (855) 517-8440
Mar 8, 2017
Got back to me quickly
Is this review helpful? Yes | No
Jan 11, 2017
Responded by email quickly but multiple times. Said they would call me but never did.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Sep 21, 2016
Iggys
Very professional
Is this review helpful? Yes | No
Aug 23, 2016
Contact was made quickly and they were engaged and communicated.
Is this review helpful? Yes | No
Aug 19, 2016
Dealer never answered my question as to whether the car had a sunroof or not. Received several emails (even the general manager) saying how great they are and how happy they want the customer to be. Not a clue.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 5, 2016
The sales office did NOT seem to want to volunteer any information about this Auto. We do know about the moritoriaim on the sales on TDI VWs. We do need to find a dealer that is actually interested in selling a TDI when VW decides to open up sales. This event will be very soon. We are looking for a TDI sportswagen 2015 or 2016 SEL trim package. Prefered Color Red, Beige interior.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 14, 2016
Dealer responded couple times. Am waiting for a response from an email I sent other day.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 24, 2016
Very helpful salesmanship
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 22, 2016
Amazing dealership from the car selection, sales people to finance! Outstanding experience!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 11, 2016
Very responsive and friendly!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 8, 2016
I requested information about the vehicle via car gurus twice and their own website via livechat. Never got the info I needed to make a decision to buy the car. All I got was useless emails about having received my emails and someone will contact me and also emails about how important my business was to them. Well, the car got sold and I still did not get any answers. I even replied to the useless manager's email letting him know how disappointed I was and next day all I got was another useless email about how important was my business to him... Very Incompetent dealer...
5 of 6 people found this review helpful.
Is this helpful? Yes | No
May 19, 2016
Good service
0 of 2 people found this review helpful.
Is this helpful? Yes | No
May 12, 2016
tmannino
The folks at the dealership were nice and continue to contact me to see if they can help me. The car was not the quality I was looking for.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
May 12, 2016
The deaer was great!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Read 20 old reviews
Aug 24, 2014
Very hard to understand. Gave me very low price on my trade in.
Is this review helpful? Yes | No
Feb 23, 2014
He was no help AT ALL his name was Kurt.
Is this review helpful? Yes | No
Feb 20, 2014
He responded quickly. And professionally.
Is this review helpful? Yes | No
Feb 14, 2014
Good
Is this review helpful? Yes | No
Feb 7, 2014
Vehicle not in great condition however they were very attentive and professional
Is this review helpful? Yes | No
Feb 2, 2014
Dealer responded, unit was sold. No other suggestions or communication made.
Is this review helpful? Yes | No
Jan 21, 2014
excellent attention got what we went for helped with insurance, great dealer
Is this review helpful? Yes | No
Jan 17, 2014
Fantastic experience, great salesman and easy transaction!
Is this review helpful? Yes | No
May 14, 2013
Dealer repsonded with information. I never initiated conversation but I was pleased with the follow up.
Is this review helpful? Yes | No
Apr 29, 2013
The best sales person, very nice, friendly and didnt pressure us, answered all our concerns. Thank you!!
Is this review helpful? Yes | No
Mar 13, 2013
Dealer got in contact with me very quick. Everything was explain in a clear manner. Did not pursue the vehicle but was satisfied with their response time,
Is this review helpful? Yes | No
Dec 25, 2012
Excellent costomer service . Special thanks to Michelle.
Is this review helpful? Yes | No
Dec 21, 2012
Responsive. Agent worked on day off to finish paperwork on short notice. Excellent customer service. However, terrible job on minor body work. Surprised with $579 dealer admin fee, no quote received. Dealer has no detailing capability.
Is this review helpful? Yes | No
Oct 7, 2012
They were nice,but didnt have what I was looking for,,,,for which they were not libel for.
Is this review helpful? Yes | No
Jul 24, 2012
Treated so good comparied to other dealers..no high pressure
Is this review helpful? Yes | No
Jun 21, 2012
Dealer responded after car was sold.
Is this review helpful? Yes | No
Apr 1, 2012
Horrible service. Porbably great if you're buying a new car. Used car experience was worst I've ever experienced.
Is this review helpful? Yes | No
Mar 31, 2012
HL7
Buddy the salesman was upfront with his quote and easy to work with. Great customer service.
Is this review helpful? Yes | No
Mar 26, 2012
Prompt and courteous
Is this review helpful? Yes | No
Mar 5, 2012
Excellent customer service, professionally knowledgeable, and works hard for customers.
Is this review helpful? Yes | No

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