Napleton's Arlington Heights Chrysler Dodge Jeep RAM

1155 W Dundee Rd
Arlington Heights, IL 60004

Sales: (224) 258-0892

Service: (888) 433-4044

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https://static.cargurus.com/images/forsale/2018/06/01/11/46/2017_dodge_journey-pic-8516982328992914967-152x114.jpeg

2017 Dodge Journey SE Used Cars in Arlington Heights, IL 60004

Good Deal
$1,796 BELOW
CarGurus IMV of $16,706

Price: $14,910

Mileage: 6,415

Location: Arlington Heights, IL 60004

Average time on market: 35 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Granite Pearlcoat Description: Used 2017 Dodge Journey SE for sale - $14,910, 6,415 miles with Steel Wheels, Bluetooth, Quick Order Package
https://static.cargurus.com/images/forsale/2018/06/12/23/24/2008_jeep_wrangler-pic-2813329287746157262-152x114.jpeg

2008 Jeep Wrangler X Used Cars in Arlington Heights, IL 60004

Good Deal
$1,664 BELOW
CarGurus IMV of $17,574

Price: $15,910

Mileage: 37,918

Location: Arlington Heights, IL 60004

Average time on market: 21 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Rescue Green Metallic Clearcoat/black Soft Top Description: Used 2008 Jeep Wrangler X for sale - $15,910, 37,918 miles with Steel Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/05/10/11/22/2012_nissan_frontier-pic-8590117925374469246-152x114.jpeg

2012 Nissan Frontier SV V6 King Cab 4WD Used Cars in Arlington Heights, IL 60004

Good Deal
$1,604 BELOW
CarGurus IMV of $17,214

Price: $15,610

Mileage: 39,893

Location: Arlington Heights, IL 60004

Average time on market: 25 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Night Armor Description: Used 2012 Nissan Frontier SV V6 King Cab 4WD for sale - $15,610, 39,893 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/08/12/20/2015_chevrolet_malibu-pic-7343624087459729065-152x114.jpeg

2015 Chevrolet Malibu 1LT FWD Used Cars in Arlington Heights, IL 60004

Good Deal
$1,248 BELOW
CarGurus IMV of $13,958

Price: $12,710

Mileage: 46,221

Location: Arlington Heights, IL 60004

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Atlantis Blue Metallic Description: Used 2015 Chevrolet Malibu 1LT FWD for sale - $12,710, 46,221 miles with Bluetooth, Backup Camera, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/16/10/24/2015_jeep_grand_cherokee-pic-4622393031049070397-152x114.jpeg

2015 Jeep Grand Cherokee Summit 4WD Used Cars in Arlington Heights, IL 60004

Good Deal
$2,259 BELOW
CarGurus IMV of $27,869

Price: $25,610

Mileage: 70,202

Location: Arlington Heights, IL 60004

Average time on market: 41 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2015 Jeep Grand Cherokee Summit 4WD for sale - $25,610, 70,202 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2018/05/19/10/47/2015_chevrolet_tahoe-pic-6811194883270628958-152x114.jpeg

2015 Chevrolet Tahoe LTZ 4WD Used Cars in Arlington Heights, IL 60004

Good Deal
$2,288 BELOW
CarGurus IMV of $39,998

Price: $37,710

Mileage: 64,659

Location: Arlington Heights, IL 60004

Average time on market: 42 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2015 Chevrolet Tahoe LTZ 4WD for sale - $37,710, 64,659 miles with Bluetooth, Navigation System, Suspension Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/25/13/34/2017_jeep_grand_cherokee-pic-5816590536791938179-152x114.jpeg

2017 Jeep Grand Cherokee Limited 4WD Used Cars in Arlington Heights, IL 60004

Good Deal
$1,786 BELOW
CarGurus IMV of $31,396

Price: $29,610

Mileage: 26,633

Location: Arlington Heights, IL 60004

Average time on market: 48 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Walnut Brown Metallic Clearcoat Description: Used 2017 Jeep Grand Cherokee Limited 4WD for sale - $29,610, 26,633 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2018/07/11/09/59/2015_kia_sorento-pic-881581591480762093-152x114.jpeg

2015 Kia Sorento EX AWD Used Cars in Arlington Heights, IL 60004

Good Deal
$1,500 BELOW
CarGurus IMV of $22,310

Price: $20,810

Mileage: 31,637

Location: Arlington Heights, IL 60004

Average time on market: 40 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Snow White Pearl Description: Used 2015 Kia Sorento EX AWD for sale - $20,810, 31,637 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/05/08/12/08/2018_jeep_compass-pic-8908223070680336144-152x114.jpeg

2018 Jeep Compass Latitude 4WD Used Cars in Arlington Heights, IL 60004

Good Deal
$1,630 BELOW
CarGurus IMV of $24,240

Price: $22,610

Mileage: 3,433

Location: Arlington Heights, IL 60004

Average time on market: 38 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Redline Pearlcoat Description: Used 2018 Jeep Compass Latitude 4WD for sale - $22,610, 3,433 miles with Sunroof/Moonroof, Remote Start
https://static.cargurus.com/images/forsale/2018/06/06/18/01/2011_chevrolet_silverado_1500-pic-5805554866006857252-152x114.jpeg

2011 Chevrolet Silverado 1500 LT Crew Cab RWD Used Cars in Arlington Heights, IL 60004

Good Deal
$1,622 BELOW
CarGurus IMV of $21,532

Price: $19,910

Mileage: 59,741

Location: Arlington Heights, IL 60004

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Sheer Silver Metallic Description: Used 2011 Chevrolet Silverado 1500 LT Crew Cab RWD for sale - $19,910, 59,741 miles with LE Package, Bluetooth, Aluminum Wheels, Suspension Package, Tow Package
https://static.cargurus.com/images/forsale/2018/07/12/09/51/2016_dodge_challenger-pic-5086195942164314609-152x114.jpeg

2016 Dodge Challenger R/T RWD Used Cars in Arlington Heights, IL 60004

Good Deal
$1,905 BELOW
CarGurus IMV of $29,715

Price: $27,810

Mileage: 27,043

Location: Arlington Heights, IL 60004

Average time on market: 36 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Granite Pearlcoat Description: Used 2016 Dodge Challenger R/T RWD for sale - $27,810, 27,043 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Quick Order Package
https://static.cargurus.com/images/forsale/2018/06/21/21/14/2006_honda_cr-v-pic-4612852877210957988-152x114.jpeg

2006 Honda CR-V EX AWD Used Cars in Arlington Heights, IL 60004

Good Deal
$883 BELOW
CarGurus IMV of $7,793

Price: $6,910

Mileage: 112,101

Location: Arlington Heights, IL 60004

Average time on market: 14 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Silver Moss Metallic Description: Used 2006 Honda CR-V EX AWD for sale - $6,910, 112,101 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/30/11/24/2015_dodge_journey-pic-698142193699656361-152x114.jpeg

2015 Dodge Journey Used Cars in Arlington Heights, IL 60004

Good Deal
$1,362 BELOW
CarGurus IMV of $14,972

Price: $13,610

Mileage: 25,546

Location: Arlington Heights, IL 60004

Average time on market: 30 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: White Description: Used 2015 Dodge Journey for sale - $13,610, 25,546 miles with Value Package, Quick Order Package
https://static.cargurus.com/images/forsale/2018/06/07/13/59/2015_toyota_highlander-pic-7012585437395427414-152x114.jpeg

2015 Toyota Highlander LE Plus AWD Used Cars in Arlington Heights, IL 60004

Good Deal
$1,088 BELOW
CarGurus IMV of $26,898

Price: $25,810

Mileage: 30,917

Location: Arlington Heights, IL 60004

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Attitude Black Metallic Description: Used 2015 Toyota Highlander LE Plus AWD for sale - $25,810, 30,917 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/05/16/11/26/2015_jeep_cherokee-pic-9149386777226088072-152x114.jpeg

2015 Jeep Cherokee Trailhawk 4WD Used Cars in Arlington Heights, IL 60004

Good Deal
$1,283 BELOW
CarGurus IMV of $25,193

Price: $23,910

Mileage: 8,731

Location: Arlington Heights, IL 60004

Average time on market: 40 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Eco Green Pearlcoat Description: Used 2015 Jeep Cherokee Trailhawk 4WD for sale - $23,910, 8,731 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 11, 2018
Alexander Sackeim
Paul was awesome. Great knowledge of Jeeps and fun to work with.
Jul 9, 2018
Response to my inquiry was immediate. Paul was wonderful to deal with. They have a great selection of choices, but I knew which vehicle I already wanted. Since I was buying from out of state, there was a little more paper work with the DMV, but very manageable. They were great with walking a person through all of it. Could have done without the pressure of trying to use their lenders as I already had my bank lined up with the loan. They were just trying to get me the best loan rate. However, I just knew what I wanted and my bank was lower than theirs.
Jul 6, 2018
Vicks0527
Truck was not as described had several issues rodent damage under the hood, and the " check engine" light came on during the test drive. I was told the truck had been checked by the service department, obviously it had not.
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jun 24, 2018
Newms_1
Professional, from the moment you walk in I felt a difference from the other Jeep dealers. Very knowledgeable staff not a lot of pressure. The car I was interested in was ready to be test Driven. Clean inside and out, fueled and ready to go. My sales person Chris even went into details about The service department and many of the after sales advantages of the dealership. There presentation, people and the product sold me.
0 people found this review helpful.
Response from current dealership:
Newms_1, we appreciate you choosing Napleton's Arlington Heights Chrysler Dodge Jeep RAM! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jun 17, 2018
They did contact me . Very efficient attempt on their part
0 people found this review helpful.
Response from current dealership:
Thank you so much for sharing your recent experience with us, Jerome! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jun 6, 2018
Poor. The car appeared on CarGurus, but without a price and with 1 stock photo of another Phaeton. They promised to get me the price and photos, but they never did. Next thing I know, they're sending ME an email that I hadn't followed up with them. I replied I was still waiting for a price and photos, only to be told that (Oooops!) they had already sold the car to a wholesaler. They were disorganized, but courteous, and apologized... but I feel seduced and abandoned. Inept Customer Service people.
3 people found this review helpful.
Response from current dealership:
Hi Nicholas, we regret to hear that you are displeased with your recent experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 31, 2018
Deceiving. Prices listed are not the actual prices cause no one qualifies for all of their discounts. Prices are actually 2,500 or more then what they are asking. They wont even give a quote of what the vehicle will actually cost. Just want to run numbers at you until they try and crack you and if you go back at them with a number for a vehicle they always say i'll have to ask my sales manager and run it by them first. Don't waste your time with this dealership or company. They will just give you the run around and try to steal your money with higher APR rates then your own bank, and try and hide add-ons that are not needed. Read all fine print before signing anything.
6 people found this review helpful.
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 29, 2018
I contacted this dealer regarding a 300 touring. Friday they said it was there. I said I can be in Tuesday with my down payment. They said they would email me with information regarding this sale. I had a terrible deal for my Grand Caravan through this company. As expected, when I called to let them know I was coming over, they said they didnt have a car with that stock number and never did. I found this dealership cannot be trusted.
4 people found this review helpful.
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 24, 2018
Awfull, said the 2 wranglers I was interested in where there in the morning , and both sold by time I got there in the afternoon. Tried to sell me one for $4000 more!
3 people found this review helpful.
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 22, 2018
GuruWK8CP
They were quick to respond and offered their assistance in taking care of mine needs.
0 people found this review helpful.
May 5, 2018
Service not good It takes them a long time to get back to customers For a week I asked for details
3 people found this review helpful.
Response from current dealership:
Yehuda please call me so I can assist you.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 3, 2018
GuruZDSDZ
Showed interest in this car Asked a few questions regarding price as I would be traveling over 2 hours, was given the run around. Only wanting me to show up. Come to find out the car had already been sold.
4 people found this review helpful.
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 3, 2018
GuruDMQ2Y
My salesman, Sven was extremely knowledgeable and professional. A very good overall experience.
0 people found this review helpful.
Response from current dealership:
Thank you so much for sharing your recent experience with us, Gurudmq2y! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
May 2, 2018
Chevyman33
Drove almost a hour to look at the 2014 Jeep Grand Cherokee they have only to fine out the head gaskets are seeping oil Sammy’s response was its ok it will last you a few months before it needs repair....
5 people found this review helpful.
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Apr 16, 2018
Very quick response. Responded via email, sent video and responded to follow up questions quickly.
0 people found this review helpful.
Response from current dealership:
Thank you so much for sharing your recent experience with us, Chris! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Apr 16, 2018
Lovetocamp2
10
I received a message that someone would get back to me but I never heard from anyone. I purchased the vehicle at a different dealership.
2 people found this review helpful.
Response from current dealership:
Lovetocamp2, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Apr 8, 2018
Do not buy from here. Pros: 1. They put fancy kits on trucks.. Cons: 1. This place will lie and say anything to get you in the door 2. They charge $2495 for some bogus safety package that they don't want to tell you about. 3. I brought my kids and the guys moving the cars in the lot were peeling out flying through the lot. I had to keep my kids away from the windows and inside the building because it's not safe. (Calling Chrysler/FIAT about this) 4. Looking at these reviews I noticed that they have a lot of 5 stars on other car apps and popular search websites. Not sure how that's possible because this is the worst dealer experience I've had. Will have that popular search site look into accounts leaving reveiws. 5. Drove out 2 times based on lies they told me.. shame on me huh? I called and talked to Pedro about a 2018 Challenger TA 392 and questioned the Cargurus price at 45,150. I asked if that's what I would pay if I came there and he said yes. He stated "If you live in Illinois and you're financing the car, you will pay $45,150". Got in the car with my wife and kids and drove over an hour to the dealer. I get there and Pedro was nowhere to be found. Some manager woman directed me to Nick and him and I talked about the price. In the mean time the looked at my trade which I was offered $17,500 from another dealer. When the appraisal came through they said $15,000. I laughed. So we go back and forth some more and I stated that I wouldn't take less then $18,500. Some "manager" guy comes back, talks to me and we write down $45,150 for the car and $18,500 for the trade. He walked to some room and comes back with astronomical payment and I was like huh? He said that's worse case scenario. I explained I'm not worst cast. So the best case one was still $100 more than what I calculated. More back and forth and with no explanation we couldn't get the payment to my percise calculation. I ended up leaving. Went to dinner and calculated again. Nothing was making sense. Went back to the dealer to talk to a finance manager. My wife talked Chris and he said some negative things about the people we were working with stating that they cannot make decisions on price. He also explained the $2495 safety package. Which is something that me who lives an hour away wouldn't be able to use and he said all car have to have it (total rip off). We left that day with him telling us that he'll call back the next day before 12pm (never happened). Next day my wife calls and they agree to a payment and had the $2,495 fee cut down to $1500. We agreed to take less on the trade $17,000, although he stated the whole saler offered $16,000. So I was working them because I really wanted this car that's been on the lot for 190 days. They hung up and she said she'd call back and let him know of we would come get the car. She calls back and cannot get a hold of him. I drove up and met with Chris and he didn't know I was coming because he never picked up his cell or desk phone after we left him messages. We shake hands and he told me to go check out the car I wanted. He asked for my keys stating that they wanted to look at my trade again. He leaves and comes back telling me that he was kicked out of the room where they talk about trades and they told him that $12,500 it what they could give me. I told him that's insane. I got loud with him telling him that will jack up the monthly payment that him and my wife agreed to on the phone and he got loud with me saying that he never agreed to anything. So I came out there 2 times and was lied to 2 times. I told him to get me my keys for my car and left.
13 people found this review helpful.
Response from current dealership:
Nick can you please call me so I can assist you in this matter.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Mar 5, 2018
debowska86
Very unprofessional! they set up test drive with me when i got there i found up car was sold 2 days ago.... they tried sell me car with 15k miles more for same price, plus they have a lot hidden fees! I do not recommend
10 people found this review helpful.
Response from current dealership:
Hi Debowska86, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Feb 24, 2018
Guru521ZL
Never go to this dealer they try and put me in 3 different cars then one man said they have to charge me a lot fee I ask what is the lot fee cover couldn’t give me what it cover had a different sales man come out to tell me it’s a certification fee I ask him what does it over couldn’t explain what it cover then it went from 600 to 2,400 then tells me the best he can do is 1,600 no thanks
12 people found this review helpful.
Response from current dealership:
Guru521zl, thank you for taking the time to leave us feedback about your experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Feb 24, 2018
Guru5FP66
Dealership was nice, salesman was great but car was not there and other offerings were 40% more expensive out the door.
8 people found this review helpful.
Response from current dealership:
We are disappointed to hear that you did not have a more positive experience with us at Napleton's Arlington Heights Chrysler Dodge Jeep RAM.
Doug Adams
Customer Service Manager
Arlington Heights Chrysler Dodge Jeep Ram
(847) 797-4952
Jan 29, 2018
Helpful, unfortunately they did not have exactly what i was looking for. The indicated they would look for one but i found one close to home
0 people found this review helpful.
Jan 17, 2018
GuruD98H1
The staff was very professional when i called. But unfortunately the srx was being sold.
0 people found this review helpful.
Jan 15, 2018
Mentor799
They had me drive an hour even after I called them to make sure car was available. I show up and they respond car sold.
13 people found this review helpful.
Jan 10, 2018
Sales personel were kind and professional
1 people found this review helpful.
Response from current dealership:
We appreciate your kind words! Thank you for choosing Napleton's CDJR!
Jan 2, 2018
I would give them a zero if possible. This is a bait and switch. I had confirming e~mails and phone calls and even appointment verifications. I drove 1.5 hrs and magically the car was sold 20 minutes before I arrived. Then the same truck is still listed; more than 24 hrs later. A den of thieves would be an accurate description.
22 people found this review helpful.
Nov 21, 2017
Great dealership! Friendly, clean, fun & they have waitng area with snacks.
1 people found this review helpful.
Nov 14, 2017
Great customer service experience. I work for VW Credit and great customer service is what we. Strive in delivering.i have to say i was very satisfield with my experience.
1 people found this review helpful.
Nov 9, 2017
responsed with questions to my question, with no concrete reply , sale,s representative on the floor was not respective to offer's dealt with sale manager on final quest .when purchasing car . not good use of time and information .
7 people found this review helpful.
Nov 6, 2017
I first went to see this vehicle. Turns out it didn't have one of the features I wanted. Saleman was super nice. Found another car. The car ended up costing 3k more than the online price. They role in all discounts including ones you probably don't qualify for. I walked from this deal and bought a car from a dealer that honored the online price.
17 people found this review helpful.
Nov 2, 2017
Great experience with the sales staff.
0 people found this review helpful.
Oct 27, 2017
Dealer cut me a super deal and made the process painless. Thanks CarGurus for putting us in touch.
1 people found this review helpful.
Oct 26, 2017
Joe Trejo
Tried selling me a car which was shaking and burned oil. They claimed they sold a caliber but a hour later I got a email claiming they still had it.
11 people found this review helpful.
Oct 10, 2017
This experience was horrible. You can not believe any words that comes out of their mouths. We drove over an hour to get to dealership after confirming that the vehicle was still available. When we arrived it was not. We were told they were sorry they had gotten rid of the vehicle not sold just rid of it. 3 days later i received a text saying they had vehicle back an we should come see it. Very poor service.
23 people found this review helpful.
Oct 5, 2017
They have been very kind when I called them for information snd when they called me to give me price drop information. I want a vehicle with Safety Equipment hiwever, & this Patriot does not. even have a back up camera. I may consider purchasing this vehicle and having the back up camera added at the Dealer. 10/4 I was told a Techical Rep will call me back 10/5 to speak with me about adding a Back Up Csmera and the Instalkation Charge
1 people found this review helpful.
Oct 1, 2017
dannyjw
Really worked to give a deal.
0 people found this review helpful.
Sep 25, 2017
Napleton Chrysler Dodge Jeep did a fantastic job! They gave me great service and a great price and they earned my business and sold me a car! First class people made my buying experience fun and easy and that's a beautiful thing!
0 people found this review helpful.
Sep 11, 2017
I purchased the car I went to see. Love the car. I was at the dealership for hours they were very busy. They would not budge on the price and I was surprised by the very hefty lot fee but my salesman was great. Over all happy with my experience.
0 people found this review helpful.
Sep 4, 2017
Great , professional, friendly, welcoming experience! Very respectful and detailed staff in a wonderful environment! I was all around satisfied with my experience in all departments throughout my purchase!!
0 people found this review helpful.
Aug 14, 2017
First I"d like to say that the internet prices are a joke. They write them low to attract customers in and then they tell you you don't qualify for the rebates or discounts. Next the manager basically kicked me out by handing me the keys to my trade and rudely giving me his business card to call him. Sales man also looked like he didn't care to sell the car. I don't recommend this dealership.
42 people found this review helpful.
Aug 7, 2017
Megan Healy
I'm still working out the details with them about purchasing but so far they have been really responsive and accommodating!
1 people found this review helpful.
Jul 31, 2017
Perfect car and price. Thanks to Q Singleton -Salesman, Christian Dumitrascu -General Sales Mgr, and Greyson Ludovicus -Finance Manager.
1 people found this review helpful.
Jun 29, 2017
I had called regarding an SUV I was interested in, I spoke with a lady who was very eager to make an appointment for me to come and view the car. I did want to see it, but before I did I had a few questions I wanted answered as the dealership was a good hour away and I didn't want to waste my time. We had a tentative appointment for Saturday (I believe we had spoken on a Thursday) On Saturday she still didn't have answers to my two questions, said her manager hadn't gotten back to her (The SUV had been repainted and I was curious about the original color or why it was repainted and the SUV also had a lift kit on it, but I wanted to know the size so I could make sure it was still street legal or not too big for me to get my kids in and out of) Now the appointment was changed to Wednesday and by Wednesday it had sold, So I was a bit disappointed
21 people found this review helpful.
Jun 21, 2017
Had the best! car shopping experience. They took a while to get the deal I want but it went through and I highly recommended this dealer for anyone looking to get a car. Shout out to Mike!
0 people found this review helpful.
May 31, 2017
I sent email to the dealership after hours inquiring about the vehicle. Next business day I received an email from the dealership advising the vehicle was still available. I contacted them by phone as I saw the vehicle was no longer online on their website. I was told the vehicle was still available although there were two customers looking at the vehicle at that moment. I advised I would not come out but was asked to still come so I made an appt later that day. When I arrived to the dealership I was given a salesman who took me to his desk which I then advised him I had an appt for the vehicle. He then told me the vehicle had just sold and the customer was signing the papers. That was hard to believe. I do not think the vehicle was even there.
22 people found this review helpful.
Feb 27, 2017
They don't act like they want to sell a car unless you're willing to pay sticker price. They just aren't fair or competitive with their pricing.
24 people found this review helpful.
Feb 18, 2017
Went to the dealer. Didn't do the back and forth negotiating. I let them know what vehicle I wanted and what was the closest they could get to my price. Purchased my vehicle. Thanks Robbie
2 people found this review helpful.
Feb 16, 2017
They never said anything about the price $23113. They keep raising the price.
13 people found this review helpful.
Nov 24, 2016
No quick response and clarification of questions on the car and manager was so rude
15 people found this review helpful.
Nov 10, 2016
It only took 3 days to hear back from my email and 3 different sales people, none said Yes we still have the car wow very impressive So my Question was to them do you still have the vehicle
15 people found this review helpful.
Oct 27, 2016
Perfect
0 people found this review helpful.
Oct 18, 2016
Bait and switch they never had the truck in question . Old school tactics not a fan
18 people found this review helpful.
Sep 28, 2016
The car I wanted was sold before my appointment and they did nothing to composite.
15 people found this review helpful.
Sep 28, 2016
This dealer is awful!!! I would be embarrassed if I was associated with them in any way. I drove an hour after work to see a car that I was interested in and it wasn't there!!!! I called earlier in the day and reserved a test drive for that evening. They said they sold it and hour after I called. They didn't have the courtesy to call me and tell me that. I don't think they ever had the car. I feel they just wanted to get you in there to look at their other vehicles. DO NOT BUY FROM HERE!!!!! They are liars!!!!!
22 people found this review helpful.
Sep 14, 2016
The price for three days was $20,000. Then went up to $21,810. Same ad. Same car. I lost interest at that point and did not see the car.
17 people found this review helpful.
Sep 12, 2016
They have contacted me several times since I visited their store. I love the Lincoln, but it is a little out of my reach. I watch their inventory and if they get an auto in that suits my wants and budget, I could deal with them.
0 people found this review helpful.
Sep 5, 2016
BUYER BEWARE!! They advertise cars they don't have at process too good to be true. They don't respond to emails with specific questions. When they do, its only in vague and general responses. They area practicing the old "Bait & Switch" routine.
16 people found this review helpful.
Aug 31, 2016
The best service all the staff was nice fast efficient
0 people found this review helpful.
Aug 29, 2016
The only bad thing was when you talk with different person every time you call
0 people found this review helpful.
Aug 19, 2016
Good sales service. No purchase made. Pacifica'17 insurance coverage is way more expensive that we expected.
0 people found this review helpful.
Aug 11, 2016
The Dealer responded five days later, after they had already sold the vehicle and I had already wasted a trip with payment in-hand. Waste of time!
9 people found this review helpful.
Aug 11, 2016
Dealer was great. Car I inquired about sold before I could visit. Dealer located an even better one within 2 weeks.
2 people found this review helpful.
Aug 9, 2016
They advertised one price and when I talked to them no one knew what to do. Three times I spoke with a salesperson and they said they would get back to me with their manager for pricing, but never did. They just kept insisting ii come down in person first, I told them I needed to know thee deal was good to drive two hours. Then they always avoided me. Watch out for these guys.
8 people found this review helpful.
Aug 7, 2016
Like the vehicle but check engine light was on , dealer fixed it but will contact them again, Jerome Audit from the service was great , they gave me 2017 Chrysler for a loaner while they fixed the problem which is cool.
0 people found this review helpful.
Aug 1, 2016
Great truck great service would do business again
0 people found this review helpful.
Jul 27, 2016
Price was way higher than the advertised price. Typical, never trust a car salesman or dealer, they are all ran by car salesman.
3 people found this review helpful.
Jul 23, 2016
Worst car buying experience ever. Matt was the most incompetent apathetic car salesman I have ever had the displeasure of dealing with. Basically after bouncing me from one salesman to the next I missed buying the car that they sold for less than the price I had offered..sounds crazy I know but classic case of the left hand not knowing what the right is doing and I took the brunt of their lack of communication and poor salesmanship. DONT WASTE YOUR TIME WITH THESE JERKS
12 people found this review helpful.
Read 46 old reviews
Jun 28, 2016
Dealer responded quickly but I already signed a deal for a similarly equipped Highlander Hybrid with fewer miles.
1 people found this review helpful.
Jun 22, 2016
Very courteous people , trying hard to work with you. Didn't like the car (color ).
0 people found this review helpful.
Jun 21, 2016
Everything went smoothly
0 people found this review helpful.
Jun 4, 2016
Lucindamvrmz
I was called by the dealership to make sure I was going around 3pm and when I get there no one is there to greet us so NO VIP treatment like they claim. I had to walk around looking for someone because everyone would just walk right past you and then when we finally got the appropriate person like 20-30 minutes later it is some more running around until I was told the the truck I was interested in was sold in the morning. Why was I not informed of this when they called to verify I was going in? It was the worst experience and I did not live around the block. I had to drive from Brookfield so they just waisted my time and gas.
10 people found this review helpful.
May 20, 2016
Not good. They were unwilling to work with me on the price. And didn't want to hear anything was wrong. Avoid
7 people found this review helpful.
May 6, 2016
Finance department was extra pushy on a loan I didn't want or need. They gave it to me any way because they wanted a sale, it was the end of the month
3 people found this review helpful.
Apr 27, 2016
Dealer sent photos and answered inqiries in a timely manner. I cancelled appointment to see vehicle because I bought one elsewhere.
0 people found this review helpful.
Apr 25, 2016
Had a horrible experience, rude service, sneaky, and manipulative. After being pre-approved online i called at night to make an appointment because i need to make an hour drive to the dealership. Called again right before leaving in the am to to verify the vehicle was there still and the man told me he was looking right at it and we were good to go! When we arrived they told me they sold the car that morning, and tried selling me either a car the same price with cigarette burns and none of the upgrades i was expecting in the car i had come to see or a car $5000+ more than i originally came in for. Told me its their job to get me in to see a car whethere the one i want or is there or not. Long story short ran my credit 8 times without my knowledge in the back room and took down my score a whoooole lot for a car i felt forced into that i knew was above my price range but was told with confident reassurance that i would be able to be approved for it with my info. I ended up walking out with nothing but anger and a bruised credit score. No car. No good things to say.
8 people found this review helpful.
Apr 22, 2016
Good dealer to visit if you like the old school approach with Managers going behind doors and remerging 20 min later . Very friendly and helpful staff and Managers . Room for improvement my with more transparency around negotiations
3 people found this review helpful.
Apr 5, 2016
Awesomeness
0 people found this review helpful.
Mar 19, 2016
Boatsteve
Asked for more than the CarGurs posting
7 people found this review helpful.
Jan 31, 2016
Dealer responded with generic emails. They never did give their best Internet price like the ad said. Two stars for responding. Typical dealer antics.
6 people found this review helpful.
Dec 24, 2015
The picture was nothing like the actual vehicle they showed me when I got there. I specifically called and told them what I was looking for and was told yes it was there and to come on down. Huge disappointment. The had several excuses and tried to force me into something different.
4 people found this review helpful.
Dec 17, 2015
Waste of time... advertised low price until you go there any either the vehicle has been sold or your test driving one that must of been involved in a rollover accident.
6 people found this review helpful.
Dec 15, 2015
Not impressed. Received 4 emails about everything but the car I inquired about. All I wanted to know is if the vehicle was still on the lot and for sale and I would come see it. They never replied, none of the four who emailed me. Why advertise if you won't answer a contact's question. I wonder if their service is the same in all aspects of the dealership?
6 people found this review helpful.
Nov 18, 2015
Very good service
0 people found this review helpful.
Nov 3, 2015
Set up appointment the same day to buy the truck and they were selling it when I walked in
2 people found this review helpful.
Nov 3, 2015
Awesome place professional and caring they took great care of me would recommend to all family and friends thanks again.. .
0 people found this review helpful.
Oct 22, 2015
The Car Gurus advertised price was never honored. The excuse was always "our policy is to never discuss prices by email. We can only discuss prices at the dealership" Multiple emails never once said the prices advertised would be honored, only that would need to stop in at the dealer to discuss what pricing options were available to me. This despite my telling them I was 2.5 hrs away and not willing to drive just to haggle and be told the Car Guru price was incorrect.
6 people found this review helpful.
Sep 22, 2015
Made an appointment to test drive a specific car. Drove 2 hours to get to the place just to find out they sold it a couple days prior. So we decided to look around and told the salesman we wanted an SUV. All he kept trying to do was sell us a Mercedez car. Terrible place and rude salesmen.
6 people found this review helpful.
Sep 8, 2015
This place is the "real deal". went in just to look and was so impressed I left with CTS!
0 people found this review helpful.
Aug 31, 2015
Got strung along for 4 days to then be shown a car that was nothing like the online listing. Dirty and damaged then tried to be sold on a 2015
2 people found this review helpful.
Jul 16, 2015
Did not give me anything close to the trade value of my vehicle. Salesperson was awful.
2 people found this review helpful.
Response from current dealership:
Hello Sheldon, I apologize for any miscommunication that we have had and I would love to sit down with you to try to work it out. Please contact me back at Jody@Napleton.com
Jun 29, 2015
The communication and sales process left us walking away from doing business with this dealership. We felt that we were misled on the proposal and our salesman did not help at all.
2 people found this review helpful.
Response from current dealership:
Kelly, We sincerely apologize. We strive to treat every customer in a professional business manner. If I can assist you with anything going forward please contact me at Jody@Napleton.com
May 31, 2015
Bought the truck great sales men and personal quick and easy
0 people found this review helpful.
May 1, 2015
They don't want to give me 0% interest even when I said I would do 60-70% down payment
2 people found this review helpful.
Apr 24, 2015
price out of line for car for sale
1 people found this review helpful.
Apr 23, 2015
Very Good
0 people found this review helpful.
Apr 15, 2015
Jraiberm13
Very nice people
0 people found this review helpful.
Mar 20, 2015
So frustrating. Had to show them their own website offer, then was told soft top not included even though listed, finally we offered 39,000 out the door for the 35,254 offer they listed, they wanted, which we figured was about right, but they wanted more like 41,000. What was worse was we called before traveling up there to double check about soft top. Waste of time.
2 people found this review helpful.
Mar 7, 2015
The pricing was a bit on the higher side, vehicles poorly maintained.
1 people found this review helpful.
Nov 7, 2014
Great service. No nonsense. Thanks Robert & Sam!
0 people found this review helpful.
Aug 18, 2014
Advertised a car with navigation, sold me the car with navigation but does not have navigation. False advertising!
1 people found this review helpful.
Aug 4, 2014
Even though the Ford Edge vehicle I purchased was supposedly certified by their mechanics after bringing it to a Ford service they confirm what I tried to tell the salesman that I needed new front rotors. This was done 3 days after my purchase.
1 people found this review helpful.
Jul 4, 2014
Never returned my calls. service department never answers the phone and it seems like nobody wants to help. Never seen a dealership like this one before. Very poorly operated. It's a joke
1 people found this review helpful.
Feb 10, 2013
they responded right a way.
0 people found this review helpful.
Dec 7, 2012
Good
0 people found this review helpful.
Nov 17, 2012
tbpd349
Poor communication
1 people found this review helpful.
Oct 3, 2012
No good follow up
1 people found this review helpful.
Oct 2, 2012
bought from other dealer
1 people found this review helpful.
Aug 7, 2012
They're O.K. for used car salesmen.
0 people found this review helpful.
May 19, 2012
I didn't buy from them because my I didn't really fall for the jeep after all. However, they are very approachable and decent. I especially like Joe Bower. He's a good man!
0 people found this review helpful.
Apr 29, 2012
I went there and had a great time. I almost bought a car. The salesman I worked with Irving was very nice. I liked the car but wanted my hubby to see it before I bought it. The car was sold before my hubby got there. The experience was pleasant.
0 people found this review helpful.
Mar 19, 2012
Horrible! They sold the car I was looking at and no one from the dealer called to notify me. Communication was Horrible!
1 people found this review helpful.
Nov 25, 2011
Nice people. Good deal. Would come back.
0 people found this review helpful.
Oct 12, 2011
Sales person waited on 2 customers while other salesman ask me for help! Transaction took much longer the expected, happy with what I bought but not how long it took 10 minutes should be 10 minutes not 35 minutes!!!!!
1 people found this review helpful.

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