Napleton's Arlington Heights Chrysler Dodge Jeep RAM

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1155 W Dundee Rd, Arlington Heights, IL 60004 - Map & Directions

Sales: (888) 807-4929

Service: (888) 433-4044

Today 9:00am - 9:00pm
(Open Now)
show business hours
Nov 24, 2016
No quick response and clarification of questions on the car and manager was so rude
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Nov 10, 2016
It only took 3 days to hear back from my email and 3 different sales people, none said Yes we still have the car wow very impressive So my Question was to them do you still have the vehicle
1 of 1 people found this review helpful.
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Oct 27, 2016
Perfect
0 of 1 people found this review helpful.
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Oct 18, 2016
Bait and switch they never had the truck in question . Old school tactics not a fan
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Sep 28, 2016
The car I wanted was sold before my appointment and they did nothing to composite.
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Sep 28, 2016
This dealer is awful!!! I would be embarrassed if I was associated with them in any way. I drove an hour after work to see a car that I was interested in and it wasn't there!!!! I called earlier in the day and reserved a test drive for that evening. They said they sold it and hour after I called. They didn't have the courtesy to call me and tell me that. I don't think they ever had the car. I feel they just wanted to get you in there to look at their other vehicles. DO NOT BUY FROM HERE!!!!! They are liars!!!!!
1 of 1 people found this review helpful.
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Sep 14, 2016
The price for three days was $20,000. Then went up to $21,810. Same ad. Same car. I lost interest at that point and did not see the car.
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Sep 12, 2016
They have contacted me several times since I visited their store. I love the Lincoln, but it is a little out of my reach. I watch their inventory and if they get an auto in that suits my wants and budget, I could deal with them.
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Sep 5, 2016
BUYER BEWARE!! They advertise cars they don't have at process too good to be true. They don't respond to emails with specific questions. When they do, its only in vague and general responses. They area practicing the old "Bait & Switch" routine.
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Aug 31, 2016
The best service all the staff was nice fast efficient
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Aug 29, 2016
The only bad thing was when you talk with different person every time you call
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Aug 19, 2016
Good sales service. No purchase made. Pacifica'17 insurance coverage is way more expensive that we expected.
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Aug 11, 2016
The Dealer responded five days later, after they had already sold the vehicle and I had already wasted a trip with payment in-hand. Waste of time!
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Aug 11, 2016
Dealer was great. Car I inquired about sold before I could visit. Dealer located an even better one within 2 weeks.
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Aug 9, 2016
They advertised one price and when I talked to them no one knew what to do. Three times I spoke with a salesperson and they said they would get back to me with their manager for pricing, but never did. They just kept insisting ii come down in person first, I told them I needed to know thee deal was good to drive two hours. Then they always avoided me. Watch out for these guys.
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Aug 7, 2016
Like the vehicle but check engine light was on , dealer fixed it but will contact them again, Jerome Audit from the service was great , they gave me 2017 Chrysler for a loaner while they fixed the problem which is cool.
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Aug 1, 2016
Great truck great service would do business again
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Jul 27, 2016
Price was way higher than the advertised price. Typical, never trust a car salesman or dealer, they are all ran by car salesman.
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Jul 23, 2016
Hufcrna
Worst car buying experience ever. Matt was the most incompetent apathetic car salesman I have ever had the displeasure of dealing with. Basically after bouncing me from one salesman to the next I missed buying the car that they sold for less than the price I had offered..sounds crazy I know but classic case of the left hand not knowing what the right is doing and I took the brunt of their lack of communication and poor salesmanship. DONT WASTE YOUR TIME WITH THESE JERKS
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Jun 28, 2016
Dealer responded quickly but I already signed a deal for a similarly equipped Highlander Hybrid with fewer miles.
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Jun 22, 2016
Very courteous people , trying hard to work with you. Didn't like the car (color ).
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Jun 21, 2016
Everything went smoothly
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Jun 4, 2016
Lucindamvrmz
I was called by the dealership to make sure I was going around 3pm and when I get there no one is there to greet us so NO VIP treatment like they claim. I had to walk around looking for someone because everyone would just walk right past you and then when we finally got the appropriate person like 20-30 minutes later it is some more running around until I was told the the truck I was interested in was sold in the morning. Why was I not informed of this when they called to verify I was going in? It was the worst experience and I did not live around the block. I had to drive from Brookfield so they just waisted my time and gas.
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May 20, 2016
Not good. They were unwilling to work with me on the price. And didn't want to hear anything was wrong. Avoid
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May 6, 2016
Finance department was extra pushy on a loan I didn't want or need. They gave it to me any way because they wanted a sale, it was the end of the month
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Apr 27, 2016
Dealer sent photos and answered inqiries in a timely manner. I cancelled appointment to see vehicle because I bought one elsewhere.
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Apr 25, 2016
Had a horrible experience, rude service, sneaky, and manipulative. After being pre-approved online i called at night to make an appointment because i need to make an hour drive to the dealership. Called again right before leaving in the am to to verify the vehicle was there still and the man told me he was looking right at it and we were good to go! When we arrived they told me they sold the car that morning, and tried selling me either a car the same price with cigarette burns and none of the upgrades i was expecting in the car i had come to see or a car $5000+ more than i originally came in for. Told me its their job to get me in to see a car whethere the one i want or is there or not. Long story short ran my credit 8 times without my knowledge in the back room and took down my score a whoooole lot for a car i felt forced into that i knew was above my price range but was told with confident reassurance that i would be able to be approved for it with my info. I ended up walking out with nothing but anger and a bruised credit score. No car. No good things to say.
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Apr 22, 2016
Good dealer to visit if you like the old school approach with Managers going behind doors and remerging 20 min later . Very friendly and helpful staff and Managers . Room for improvement my with more transparency around negotiations
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Apr 5, 2016
Awesomeness
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Mar 19, 2016
Boatsteve
Asked for more than the CarGurs posting
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Jan 31, 2016
Dealer responded with generic emails. They never did give their best Internet price like the ad said. Two stars for responding. Typical dealer antics.
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Dec 24, 2015
The picture was nothing like the actual vehicle they showed me when I got there. I specifically called and told them what I was looking for and was told yes it was there and to come on down. Huge disappointment. The had several excuses and tried to force me into something different.
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Dec 17, 2015
Waste of time... advertised low price until you go there any either the vehicle has been sold or your test driving one that must of been involved in a rollover accident.
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Dec 15, 2015
Not impressed. Received 4 emails about everything but the car I inquired about. All I wanted to know is if the vehicle was still on the lot and for sale and I would come see it. They never replied, none of the four who emailed me. Why advertise if you won't answer a contact's question. I wonder if their service is the same in all aspects of the dealership?
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Nov 18, 2015
Very good service
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Nov 3, 2015
Set up appointment the same day to buy the truck and they were selling it when I walked in
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Nov 3, 2015
Awesome place professional and caring they took great care of me would recommend to all family and friends thanks again.. .
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Oct 22, 2015
The Car Gurus advertised price was never honored. The excuse was always "our policy is to never discuss prices by email. We can only discuss prices at the dealership" Multiple emails never once said the prices advertised would be honored, only that would need to stop in at the dealer to discuss what pricing options were available to me. This despite my telling them I was 2.5 hrs away and not willing to drive just to haggle and be told the Car Guru price was incorrect.
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Sep 22, 2015
Made an appointment to test drive a specific car. Drove 2 hours to get to the place just to find out they sold it a couple days prior. So we decided to look around and told the salesman we wanted an SUV. All he kept trying to do was sell us a Mercedez car. Terrible place and rude salesmen.
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Sep 8, 2015
This place is the "real deal". went in just to look and was so impressed I left with CTS!
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Aug 31, 2015
Got strung along for 4 days to then be shown a car that was nothing like the online listing. Dirty and damaged then tried to be sold on a 2015
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Jul 16, 2015
Did not give me anything close to the trade value of my vehicle. Salesperson was awful.
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Response from Napleton's Arlington Heights Chrysler Dodge Jeep RAM:

Hello Sheldon, I apologize for any miscommunication that we have had and I would love to sit down with you to try to work it out. Please contact me back at Jody@Napleton.com
Jun 29, 2015
The communication and sales process left us walking away from doing business with this dealership. We felt that we were misled on the proposal and our salesman did not help at all.
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Response from Napleton's Arlington Heights Chrysler Dodge Jeep RAM:

Kelly, We sincerely apologize. We strive to treat every customer in a professional business manner. If I can assist you with anything going forward please contact me at Jody@Napleton.com
May 31, 2015
Bought the truck great sales men and personal quick and easy
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May 1, 2015
They don't want to give me 0% interest even when I said I would do 60-70% down payment
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Apr 24, 2015
price out of line for car for sale
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Apr 23, 2015
Very Good
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Apr 15, 2015
Jraiberm13
Very nice people
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Mar 20, 2015
So frustrating. Had to show them their own website offer, then was told soft top not included even though listed, finally we offered 39,000 out the door for the 35,254 offer they listed, they wanted, which we figured was about right, but they wanted more like 41,000. What was worse was we called before traveling up there to double check about soft top. Waste of time.
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Mar 7, 2015
The pricing was a bit on the higher side, vehicles poorly maintained.
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Old Dealer Reviews

Nov 7, 2014
Great service. No nonsense. Thanks Robert & Sam!
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Aug 18, 2014
Advertised a car with navigation, sold me the car with navigation but does not have navigation. False advertising!
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Aug 4, 2014
Even though the Ford Edge vehicle I purchased was supposedly certified by their mechanics after bringing it to a Ford service they confirm what I tried to tell the salesman that I needed new front rotors. This was done 3 days after my purchase.
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Jul 4, 2014
Never returned my calls. service department never answers the phone and it seems like nobody wants to help. Never seen a dealership like this one before. Very poorly operated. It's a joke
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Feb 10, 2013
they responded right a way.
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Dec 7, 2012
Good
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Nov 17, 2012
tbpd349
Poor communication
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Oct 3, 2012
No good follow up
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Oct 2, 2012
bought from other dealer
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Aug 7, 2012
They're O.K. for used car salesmen.
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May 19, 2012
I didn't buy from them because my I didn't really fall for the jeep after all. However, they are very approachable and decent. I especially like Joe Bower. He's a good man!
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Apr 29, 2012
I went there and had a great time. I almost bought a car. The salesman I worked with Irving was very nice. I liked the car but wanted my hubby to see it before I bought it. The car was sold before my hubby got there. The experience was pleasant.
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Mar 19, 2012
Horrible! They sold the car I was looking at and no one from the dealer called to notify me. Communication was Horrible!
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Nov 25, 2011
Nice people. Good deal. Would come back.
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