Milton Ruben Superstore

Very good experience with Milton Ruben. I purchased the little red car with a 90 day guarantee. They have treated us very well.

Quick response! Thank you!

Milton Ruben was great to deal with. Pleasant staff. Great experience!!!

Very informative great service would come back again very helpful!!

Great group of sales people, very friendly and helpful. Worked with me on a great deal and got me the car I wanted

Very professional

Had an appointment to go look at this truck and they sold it ..after the fact I drove over an hour! Thanks for not calling! Taking my business elsewhere

Dealer was quick to respond. Salesman Stanley Boyd was a pleasure to work with. He answered all questions and concerns that I had by email and over the phone. I traveled over 100 miles to meet with Stanley at the dealership two days after initial contact. Test drive and purchase was completed within a couple of hours. Vehicle was in good condition as advertised.

I REALLY wanted this car so I extended my stay to meet with a random staff member. During our dialogue there was a miscalculation pointed out which the staff refused to correct. After the mistake and disrespect regarding veterans it was just to much not to mention disrespectful. I didn’t want to provide a commission to someone who doesn’t appreciate my famiy or other men/women who proudly serve in the military. No sale!

They did not have good knowledge of there inventory . They never called me to tell me the car was fixed. It had an issue when we test drove it. I told them what I was looking for . I told them to call me maybe we could work something out . Never got a call from anyone.

Nice dealer but failed to disclose car was smoked in. 2hr drive was wasted for a 5 min review. Pleasant to work with overall as they were understanding. Didn’t make a deal

Excellent.

Never actually went to the lot but they stayed in touch...wound up getting different vehicle but will definitely see them when interested again

My experience was that of a typical shady car dealer. I did buy the car above, because I needed a car and the car itself was in great condition. First, I brought in my Prius C Three with 80,000. The car was clean and in good condition. I was offer $8,000 earlier in the day for a trade in. This dealer gave me under $5,000. The salesman told me they could only sell it for $7000. It is currently listed at $9,800. Next we agree for my payment to be a certain price for 60 months. When, I went to go back to financier my payments were the agreed price at 66 months. They also did something weird with the numbers and raised the price of the car to 18,500 and gave me $3000 more on my trade in. The finance lady explained that banks will not finance negative credit. The finance lady would not tell me my interest rate, finally after refusing to sign she told me 8 percent. I told her to go through Wells Fargo. She proceeded to say that Wells Fargo did not like to give used car loans. I told my current loan was through them. She did what I asked and my rate dropped to 5 percent. This was after telling me 8 percent was a good rate. She also added that she financed a car at 22 percent earlier in the day. Next, she got nasty when I refused to buy the extra coverage and gap insurance. She already had all the extras added into my payments. She even tried to sneak the gap insurance into my payment after I told her I did not want it. She commented that it was only an extra $100 a month. She warned me that the car could break down and would not be covered. I love my car and it is difficult to find a Prius V, so I am very happy with the car. I would not buy a car from them again.

Patricia Patchen, sold me the car at a good price. Overall it was the best experience I’ve ever had while buying a vehicle. Milton Ruben’s entire staff was friendly and helpful and answered all our questions. If you are in the market for a vehicle, I highly recommend them. Thanks, Danny

I previously commented that the sales agent was not very professional & I decided I don't want to work with this dealer and I was asked to provide more details. I normally would not because my intent is not to get anyone in trouble. I called this dealer and reached Isaiah. I asked several questions about the car and about any dealer add on fees. He quoted me the "lowest price he could offer" for the car and said there is a $495 fee for preparing the documents. I thought this was a bit high and he said he would check with his management to see if it was negotiable. I didn't hear back by the next day and was trying to decide between this and another vehicle a little further away so I called again. They said Isaiah was not in and they were not sure if he would be in the rest of the week so I explained what I wanted and asked if there was anyone else I could speak with. I was given Michelle who started out fine. I explained what I wanted and she said she'd have to call me back. I assumed she was also going to check with her manager. She called later that day and was very rude. She said the documentation fee was not negotiable and quoted me a higher price for the car. I asked her why the price went up and she went into a tirade demanding that I tell her who gave Isaiah the authority to quote me the price (which was only $500 lower than the listing) and accused me of speaking to another sales agent as though that would be something horrible if I had - which I didn't. Then she demanded to know why I asked for her instead of Isaiah. I explained I couldn't possibly have asked for her as I didn't know anyone at the dealership and had only spoken to Isaiah and further that my call was directed to Isaiah and what the receptionist said. Her tone changed from irate to flat and said if I wanted to check the price I'd have to speak to a manager - No apology for the way she treated me or the false accusations. I decided that I don't want to work with a dealership that treats customers in this manner. As a customer, I have every right to ask for the best price and negotiate on my own behalf. There was nothing wrong with Isaiah but if there had been and I (for any reason) wanted to call another sales person - that is also my right to work with whom I as the buyer choose to work with.

Very quick response went that same day and purchased car. very friendly staff

Good called me back and tried to set up appointments multiple times.

No problems

Very helpful

The initial contact was quick and the sales person followed up the next day. I could not visit the dealership that weekend and asked for a follow up call if the particular car was available. I asked about a longer warranty and the 'bottom line.' I assume that the 2010 XLE wasn't available since I NEVER heard from this individual (one way or the other). I thought that I might receive a follow up call but didn't receive one. My wife and I purchased a 2011 Toyota Camry LE with similar mileage on Thanksgiving from an individual. It was a CASH purchase.

Really I shouldn't even give a 1. However, 1 man's actions may not be the same as the rest of the employees. Let's hope not anyway. This salesman took my keys, & would not return them. I asked for them for more than 2 & 1/2 hours. This was the worst of all the Dealerships I went to. I went to about 10 between Aiken, SC and Thomson, Georgia

Good

Great group

sold the car after they contacted me. But did not tell me they sold the car and was waiting to here from them

very nice and friendly but ultimately decided to stick with the truck I have until I am able to sell it.

Dealer responded to my initial contact. Told the salesman we were apart on the sales price. Emailed and texted him to ask more questions so I could see if I could raise my offer. Two emails and a text, no response. He was not interested, so neither am I.

A wonderful experience. My Salesperson was Warren. He replied to my online inquiry on a Sunday even though the dealership was closed. I set an appt and he was a true pleasure to work with. I felt no pressure to buy, which I appreciated. Financing was handled by Donna. She said she had been in the role of finance for 30 years and it was obvious that I was in capable hands. Bought late on Friday. The whole process took about an hour. I knew I wanted the car. I had an issue after purchase which was handled by Leslie and Lynn in the Service department, who had the car delivered to my office after the service. I met several of the Sales people. All very courteous. Sales managers not so much impressed. Luckily. I didn’t need them involved . I recommend asking for Warren. He’s a reare exception to the norm in the automobile industry. The dealership has earned my business on my next vehicle in a year or so.

Great people, we just found our car in a different dealer

They sold it before I got there and nobody called me to let me know wasting my time

Great communication but we ended up buying a different Colorado with lower miles.

Vehicles continue to stay on website that are not available for sale. Appears that dealer is trying to get you to the lot for that one good deal that is never available.

Called on a Thursday and made a Saturday morning appointment. Drove from North Carolina to Georgia and they had solld the vehicle without calling.

Great customer service from Catherine. No hidden fees or games. Process was almost too easy.

Nice and professional.

I was contacted by a senior associate from the dealership. I explained where I was in terms of the price. We were about $4800 apart. He asked if I wanted to split the difference. He agreed to email or text me his best deal. After 3 days, I followed up with him. He had to research and call me back. After researching he said that the vehicle had been sold the day before he and I initially communicated. This I understood. However, after continuing my search I repeatedly came across this same deal. I emailed again and got a call from a different associate. He check the actual inventory and found that the vehicle was still available. A bit disappointed, I was still willing to negotiate a deal for the vehicle. The new salesman said that there was not much he could do with the price. He agreed to have the first gentleman call me back. This was a week ago. Still no call. I guess customer service is not a priority. They just lost a customer.

Drove nearly 500 miles to do business with Milton Ruben and ended up purchasing a 2016 Ram 1500 Sport Crew Cab 4WD. Awesome service from my sales rep, Jeremy Koon, Process was fast, easy and everyone there was GREAT! Highly recommended Dealer...great service, awesome price, would go back again!

excellent quick response

nice people i just need to wait awhile

not very good , terrible communication , by the time someone returned my call , the car was sold suppodesly

Yeah sweet place and great people!

Best experience ever with purchasing a car.

GREAT Dealership and Sales Rep! Abraham was very professional and straight forward. Gave me a great price on a new Tundra that no one could match. Well worth the drive to Augusta.

Excellent customer service

Had a good experience, salesman listened to my needs & showed me several vehicles that met the criteria

Salesman Dallas Wright was great. He was so helpful and nice.

Milton Ruben went above and beyond to meet my needs as a client. Their customer service from sales to financing was fantastic.

I wish I had that car...Lamar is great he keeps in touch answers questions with grace. I want this car but apparently my credit will not allow this.

Awful, terrible, dishonest practices. Contacted the dealership via a web submission about the vehicle. Was promptly sent the car fax but not much additional information besides that the car was still available. I did not bother calling the dealership as I was in the area and thought my son and I would stop by. We were shopping for his first car and he had picked out what he liked it was just a matter of comparing vehicles. Got to the dealership and asked about the vehicle and a salesman went to find the keys. Came back and said that the vehicle was not available. He said something about some vehicles get put on the ad but depending on interest in the vehicle they may or may not decide to sell them on the lot. Being that I had just had communication with the "internet manger" I called her and was told yes they had the vehicle but it was probably taken to the super secret back lot until it was serviced. I was told to contact the used car manager and he would show me the vehicle. I spoke to this person and was told yes it was available. He went to get the keys and came back saying, this vehicle was 100% not available. A half hour later I got a call from the dealership asking me when I was going to come look at the car. Super shady!

Car was okay, just afraid with that many miles on a hybrid. Salesman was okay.

Though I did notpurchase from them, the salesman (Kelton) was very prompt in his responses, and his initial quote was fair.

The car I drove 70 miles to see was not as pretty as the internet made it look. Also, the manager was wanting to low ball for my car. I just purchased it 5 months ago @ $12,000 and He wanted to offer $8,000. At least now I know to sale the car myself, for that I am grateful. The salesman was very nice and helpful.

Advertising cars they no longer have

Very prompt response

The dealer said significant discounts were available due to monthly sales incentives but offered did not offer what I felt was a meaningful amount. Staff was friendly and communications were good.

The dealer followed up but I had to hold off on the vehicle due to personal financial reasons.

I have been getting emails from this dealership, they just did not seam to know to much about the cars they had on their lot! This was a bait car, shame on any car dealer who puts false cars out there, just shame on everyone of them!!!

Customer service was horrible. Trade in appraisal was more than 3000 below everyone else and the vehicle that I was trying to purchase was over priced by 3000. Sales didn't return calls also. Overall 1 out of 10 in my opinion

I received several calls from the dealer about this vehicle. All of my questions were answered in a timely manner.

I loved this dealership Lamar Johnson was my sales guy!! He was very responsive to my emails,and after setting up meetings with him which I never made any of them he was still polite and the best sales guy ever!Went to alot of other auto dealerships​ and got the run around got nasty attitudes​ from the others,but Lamar Johnson got me in and out in a brand new Jeep!I love them!!I would recommend them to anyone!

Vehicle sold before I could get there, but correspondence was professional and prompt.

I ended up buying a 2017 Toyota! Very happy with the car. The people there were awesome! Very friendly and knowledgeable. I will recommend this dealer!

My questions were answered in a timely manner.

great experience

Very disappointed in how we were treated, the guy we were suppose to talk to was busy with another customer & he sent someone out that could have cared less for us r the auto we were looking at

Fast replies to inquiries.

Responded quickly to my message, but unfortunately the vehicle I wanted was already sold earlier that day. Wish I had responded when I first saw the vehicle.

very helpful jerry smith

Pros..Dealership quickly returned our email had car ready to check and drive when we arrived and we're very friendly. Purchasing process was streamlined and efficient. Cons.. Wasn't willing to flex any on internet price , but it was a fair price so we purchased.

Would not negotiate price any, then had dropped the price the day after my inquiry

Salesman called and set up an appointment. Salesman was courteous and followed up with me.

Excellent.... I purchased a 2015 Dodge Charger from them. The salesman was very knowledgeable about their entire inventory. I was really impressed with the overall experience. If I could give 10 stars I would do that.

Very prompt and professional.

Milton Ruben Superstore was best ever car buying experience! Great price, the car was as described, no surprises...what more can you ask for? I worked with Tay and Ossie. Would highly recommend!

The salesman not only made initial contact but also left two additional courteous follow-ups messages since just letting me know the vehicle I inquired about was still available. When I replied to let him know I had purchased one, he sent polite congratulatory message (even though I didn't purchase from him).

The dealership attempted to use high pressure tactics to get me to come to the dealership. He was trying to pre-qualify me over the phone before he spent time getting to know me.

always respond quickly

So happy with my purchase! I love it!

The salesman was great in helping me with the purchase of my new vehicle . After my purchase he went over all the details of the functions inside and out on the truck . This was a great buying experience for me .

was told they had a truck for me to look at three times when we got there they said they were sold wasted our time

Five stars so far. I spoke with George and we dealt back and forth. This is the car I really wanted. They made the price right and I pick it up tomorrow, August 10th. Excited!

The dealer respond the next day ... When we spoke and schedule appointment to view the truck ,they said it was still available and gave me a sales rep name ... I arrive about 45 mins later for them to tell me it was already sold ... Then they tried to sale me what look like a truck need to go to a yard sale or junk yard..

Replied in a timely manner, unfortunately the vehicle was already sold

Excellent