Mercedes-Benz of Stevens Creek

Is this your dealership? Sign up for a dealer account

We make buying and selling your vehicle easy. The price you see is the price
you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and
it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t
have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes
first. See store for complete guarantee, warranty and service contract details.

4500 Stevens Creek Boulevard
San Jose, CA 95129

Sales: (866) 316-7586

Service: (408) 641-4610

Today 9:00 AM - 9:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 12, 2017
wkyotee
Vehicle condition not as advertised. Vehicle was advertised as CPO but not in a CPO condition. Sales person was not familiar at all with the vehicle. Vehicle was not equipped as listed either. Poor service at the dealer. Very disappointed.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for taking the time to let us know about your recent experience. It's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 641-4610. We hope to hear from you.
Oct 6, 2017
Great customer service
Is this review helpful? Yes | No
Sep 7, 2017
The sales rep was superficial, although I wanted to propose the vehicle cash contract, he didnt know how to make tge deal happen. Started saying things like he has been in the realestate business for over 20 years and Mercedes has cars put at price to sell. Bullcrap, sale this vehicle right now for 12k cash out the Door!!! Did not~
Is this review helpful? Yes | No
Response from current dealership owner:
Thanks for the feedback, Juls. We strive to provide excellent service to our customers at Mercedes-Benz of Stevens Creek. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (408) 641-4610 to discuss what we can do to help.
Sep 4, 2017
Marco007
Very helpful and courteous!
Is this review helpful? Yes | No
Response from current dealership owner:
We appreciate your feedback! If you ever need any help, please give us a call!
Sep 4, 2017
Janet arellano
They very polite
Is this review helpful? Yes | No
Sep 3, 2017
They replied that the car did not pass the inspection and it is not for sale It is still on CarGurus for sale!!!!!
Is this review helpful? Yes | No
Response from current dealership owner:
Mike, thank you for taking the time to leave us feedback. We would like the opportunity to discuss this with you further in order to come to a resolution. Please contact our General Manager at (408) 641-4610. We'd appreciate the chance to make your experience a positive one.
Aug 12, 2017
It's was great . They answered all my questions. ....
Is this review helpful? Yes | No
Jul 5, 2017
Guru8GJ7
helpful but car drove off as I drove in. :( Helpful and professional.
Is this review helpful? Yes | No
Response from current dealership owner:
We are happy you had a pleasant experience here at Mercedes-Benz of Stevens Creek. Feel free to stop by if you ever need any more help.
May 9, 2017
rjunio
By he time the dealership got back to me, the vehicle I was interested in was no longer available. They did offer other vehicles, but not in my price range
3 of 3 people found this review helpful.
Is this helpful? Yes | No
May 2, 2017
GuruTR1Y
Great service friendly on time great used venza purchased .
Is this review helpful? Yes | No
May 2, 2017
Rich Castro
Actual mileage was 18,000 more than advertised.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 21, 2017
Trevor Cutrer
They provided pictures and a an auto info packet
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 21, 2017
This is a great car dealer. Thanks a lot
Is this review helpful? Yes | No
Feb 11, 2017
Quick response
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 17, 2017
Very responsive
Is this review helpful? Yes | No
Dec 8, 2016
Their representative was very prompt and very informative. MB of Stevens Creek had a great employee who's name is Slava. Unfortunately, the car sold before I could see it.
Is this review helpful? Yes | No
Dec 5, 2016
kimberlys12
Once again, I experienced the same situation as others regarding the Red 2010 VW Jetta. Steve said it was available, I asked if I could test drive it the next day, he said, "No, we received it recently and it was still going through inspection". I reminded him on the reviews and he said he had another VW come in, but never responded to my detailed questions regarding the car. STAY away these people just want to get you into the lot and sell you something you don't want.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Nov 20, 2016
Slow response. Listing details are and photos are inconsistent and never corrected after discussions. No follow up as promised.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Nov 18, 2016
Saw this car listed online on Nov 10 and went to the dealer on Nov 11 to see and test drive it. Didn't see the car on the lot and was told that it wasn't ready for prime time yet. Asked them to find out when it would be ready. They promised to do so and told me that they often post cars online before the cars are ready to generate customer interest and competition. Although I asked several times for them to notify me when the car would be available to test drive, I never heard back from them. Ended up buying a similar car (C320) at another reliable dealer. Don't do business with these guys. They will only lead you on and the car won't be there when you show up to see or test drive it. Wouldn't have expected this kind of shady business from a dealer like MB of Stevens Creek. Don't waste your time with shysters.
11 of 11 people found this review helpful.
Is this helpful? Yes | No
Oct 25, 2016
Mark Arnold called me after my email inquiry and answered my questions. I went to the dealership and met with Mark who showed me the car in a professional way and quickly produced the Carfax and vehicle history. I didn't buy the car because I did not like the red/black interior on an otherwise well optioned model. I'd be happy to work with Mark if he finds another vehicle that meets my requirements.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 26, 2016
Purchased the car. Happy with the service.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 11, 2016
The salesman, Martin, and all the staff at this dealership are excellent. They did a great job! We are enjoying our new (to us) vehicle.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 8, 2016
Mr Tu was very customer friendly and knowledgable of the car His email responses were very timely and informative about the car I inquire about
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 29, 2016
Dealer never have this car, leaded me around the parking lot for a ghost chase.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Jul 17, 2016
Very easy process, good communication and answered all of my questions. Made the car buying process very seamless!
Is this review helpful? Yes | No
Jun 29, 2016
Dealer response very quickly on the same day and Brian was very sufficient and gave me detailed info on the 2005 Lexus RX330. I've decided to postpone on my purchase.
Is this review helpful? Yes | No
May 27, 2016
Very good
Is this review helpful? Yes | No
Read 28 old reviews
May 9, 2016
Bad experience with this dealership! After pulling my credit and settling on the terms and making the arrangements to come pick the car up… They sold the car to someone else because I was not there at the moment to sign the deal…
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Apr 28, 2016
The salesperson (Jake) was excellent. Very knowledgeable and helpful. Unfortunately, the vehicle did not have all of the options I wanted.
Is this review helpful? Yes | No
Mar 11, 2016
Tn Vyong was my sales assistant. I was overwhelmed by his service. He was brilliant. So helpful. I just couldn't afford the car that I liked, but I would definitely go back to this dealership. Customer service is their name! A wonderful experience.
Is this review helpful? Yes | No
Oct 14, 2015
Great!
Is this review helpful? Yes | No
Oct 12, 2015
excellent response
Is this review helpful? Yes | No
Sep 19, 2015
Great sales rep there we dealt with was Jake. The overall experience was longer then expected but was still a great experience.
Is this review helpful? Yes | No
Aug 8, 2015
Omar and the rest of the Stevens Creek MB team were extremely helpful and sincere throughout my shopping process. I'm very satisfied with my purchase.
Is this review helpful? Yes | No
May 13, 2015
Unresponsive and kept sending me the wrong GLK350 information
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Apr 4, 2015
Very professional staff, I didn't buy this time but they responded quickly....
Is this review helpful? Yes | No
Mar 26, 2015
they ran an ad that did not match what they were selling and the ad was exactly what i was looking for a red E350 Wagon 2014
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Mar 22, 2015
Friendly and professional, bought car.
Is this review helpful? Yes | No
Mar 12, 2015
Salesman Samir was completely professional and not aggressive at all. I was given the time and space to make a decision about the car. The showroom is large, airy, beautiful and has an amazing inventory. Highly recommended.
Is this review helpful? Yes | No
Feb 19, 2015
Excellent on all counts
Is this review helpful? Yes | No
Feb 11, 2015
They set up an appointment for me to see the car then sold it without telling me someone was already looking at it.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 25, 2014
Agent responded immediately to my email; I drove down the next day and bought the car-great experience.
Is this review helpful? Yes | No
Apr 7, 2014
Had a nice experience at Smythe. Omar was great to deal with and everyone else that helped us was very easy to work with and made our buying experience very pleasant.
Is this review helpful? Yes | No
Mar 29, 2014
hartah1
5
Good. courteous, fair.
Is this review helpful? Yes | No
Jul 25, 2013
quick friendly response
Is this review helpful? Yes | No
Mar 31, 2013
The salesperson contacted me quickly.and kept in touch. I haven't purchased a vehicle yet still looking.
Is this review helpful? Yes | No
Mar 30, 2013
Had I bought a car here I might be able to do 4-5 stars but I can give 3 easily for working with me to get the car I wanted. By the time I got the downpayment the car had sold. I dealt with P.J, professional and smart on car sales. I was treated very well over email and phone. I would go to this dealer again.
Is this review helpful? Yes | No
Mar 28, 2013
very professional thank you. I have purchased my lease.
Is this review helpful? Yes | No
Feb 19, 2013
all good, thank you
Is this review helpful? Yes | No
Feb 13, 2013
I don't like to be negative, but i have to say the financing manager of this dealership is very rude and unprofessional.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 4, 2013
Prompt and courteous. No purchase yet, but I would not hesitate to contact them at the appropriate time.
Is this review helpful? Yes | No
Jun 25, 2012
have been to the service dept a few times. They are competent, professional, and helpful. Prices seem reasonable. I've also visited the sales dept, for a test drive. The sales person was good. Overall, a good dealership.
Is this review helpful? Yes | No
Dec 1, 2011
Excellent
Is this review helpful? Yes | No
Sep 1, 2011
They didn't even try to work with me. Was wanting to buy 18,000 subaru forester and they told me they wouldn't do trade with me because I was out of state....and that was for 08 BMW 335I convertible fully loaded...they could have had much better car and good deal but didn't even want to talk.....very very poor customer service....if not down right snobbish.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 13, 2011
No response
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Other Nearby Dealers

MINI of Stevens Creek - 193 listings
4201 Stevens Creek Blvd Santa Clara, CA 95051
3 reviews
RoadSport - 44 listings
116 Railway Avenue Campbell, CA 95008
1 review
Professional Auto Sales - 31 listings
10550 S De Anza Blvd, 2 Cupertino, CA 95014
6 reviews
Revv Auto Sales LLC - 30 listings
60 E Sunnyoaks Ave, Unit 1 Campbell, CA 95008
8 reviews
Silicon Valley Auto Sales - 10 listings
2975 El Camino Real Santa Clara, CA 95051
8 reviews
Dino Motors - 2 listings
3275 Stevens Creek Blvd, Ste 220 San Jose, CA 95117
1 review
Stevens Creek Hyundai
4425 Stevens Creek Santa Clara, CA 95051
3 reviews
Direct Auto LLC
3275 Stevens Creek Blvd, Unit 240 San Jose, CA 95117
1 review
Mercedes-Benz of Monterey
498 Fremont St Monterey, CA 93940
9 reviews
Mercedes-Benz of Oakland - 330 listings
2915 Broadway St Oakland, CA 94611
17 reviews
Mercedes-Benz of Pleasanton - 451 listings
5885 Owens Drive Pleasanton, CA 94588
48 reviews
Mercedes-Benz of Walnut Creek - 572 listings
1301 Parkside Drive Walnut Creek, CA 94596
106 reviews
Mercedes-Benz of San Francisco - 481 listings
500 8th Street San Francisco, CA 94103
47 reviews
Fletcher Jones Motorcars of Fremont - 354 listings
5760 Cushing Parkway Fremont, CA 94538
11 reviews
Mercedes-Benz of San Jose - 211 listings
3000 E Capitol Expy San Jose, CA 95148
35 reviews

Popular Used Cars

Used Ford F-150
2,426 Great Deals out of 208,189 listings starting at $1,300
Used Ford F-250 Super Duty
495 Great Deals out of 40,132 listings starting at $2,590
Used Chevrolet Silverado 1500
1,830 Great Deals out of 155,656 listings starting at $1,000
Used Chevrolet Silverado 2500HD
403 Great Deals out of 30,408 listings starting at $3,000
Used Ram 1500
932 Great Deals out of 122,675 listings starting at $3,500
Used Ram 2500
206 Great Deals out of 30,932 listings starting at $6,995
Used Toyota RAV4
553 Great Deals out of 79,942 listings starting at $1,995
Used Nissan Rogue
575 Great Deals out of 78,520 listings starting at $2,000
Used Toyota Camry
772 Great Deals out of 74,279 listings starting at $1,250
Used Honda CR-V
637 Great Deals out of 78,955 listings starting at $2,195
Used Honda Civic
414 Great Deals out of 49,826 listings starting at $1,495
Used Toyota Corolla
625 Great Deals out of 67,264 listings starting at $1,460
Used Honda Accord
585 Great Deals out of 104,730 listings starting at $1,225
Used Ford Escape
1,041 Great Deals out of 113,378 listings starting at $1,000
Used Chevrolet Equinox
1,066 Great Deals out of 81,949 listings starting at $1,995