Mercedes-Benz of Pleasanton

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5885 Owens Drive
Pleasanton, CA 94588

Sales: (925) 225-7579

Service: (844) 921-5532

Today 7:30am - 8:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 8, 2017
thetoofguy
Bought and would buy again with them
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Oct 4, 2017
I bought it. The dealer was pleasant. I had owned a bird previously, 2003, and it was totaled on the Golden Gate Bridge. I have of recent been looking around the bay area for a new/used bird. This one showed up along with 3 others in close proximity to me in Marin. I liked the gold color and I was interested in low mileage, the deal came together when the price dropped a bit over a week ago so I made a decision to go and see if I could land the bird and I did. I pick it up this Friday. Good experience with Steven Schnieder.
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Oct 1, 2017
Quick respond and friendly. I could find something I need.
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Sep 24, 2017
Glen P. responded promptly. We wanted to see the Saturday morning. He accomodated the appointment change. The dealership has a friendly atmosphere. Glen is knowledgeable, gave us time to inspect it, a test drive, discuss it by ourselves. No pressure. We were able come to a deal quickly.
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Sep 17, 2017
DisneyLifer
Ask for Patrick. It was smooth and painless. Wonderful experience and great salespeople
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Sep 16, 2017
Fast response and great serviced. Would recommend
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Sep 13, 2017
Yes, they responded quickly and they were able to meet my terms and a deal was made.
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Sep 11, 2017
SamABQ
5
They were helpful and polite but not interested in meeting me closer to my location.
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Sep 6, 2017
GuruDHLGM
A great experience and excellent customer support. They answer every single one of my questions and e-mails. I highly recommend this car dealer if you are looking for a good deal.
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Sep 3, 2017
GuruDVK39
Very responsive
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Sep 2, 2017
A very pleasant experience.
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Aug 29, 2017
They were quick to response on my inquiry. Didn't really talk to them on the phone.
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Aug 17, 2017
Prompt and appropriate contact.
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Aug 13, 2017
2nuts
Great!
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Aug 12, 2017
GuruDD6N2
Yes the dealer answered my email ASAP The salesman was great answered all our questions and made us feel welcome and comfortable we Bought the Mercedes Benz that we were interested in The price was great it was a steel my wife is very happy The final process went well no pressure we are satisfie customers Great dealership
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Jul 26, 2017
We did not end up buying the car, but the sales person was very helpful and we will be working with him on our search although the dealership is not conveniently located for us.
1 of 1 people found this review helpful.
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Jul 19, 2017
DEARingel
When I asked questions, representative gave me used car VIN and said call that dealer (Porsche) to get factory installed options. Then emailed 3 times asking when I was coming in. Then GM email asked if all was going ok. I said I would not deal with a lazy salesmen. They stopped bothering me.
2 of 2 people found this review helpful.
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Jul 8, 2017
Great response from the dealer. Decided not to purchase a car at this time.
1 of 1 people found this review helpful.
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Jul 7, 2017
Great customer service
1 of 1 people found this review helpful.
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May 9, 2017
Very good
1 of 3 people found this review helpful.
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Apr 12, 2017
-Met with Emad on a Tuesday -Test drove a GLK250 (only one in stock); was an easy and straightforward process -Emad told me he'd be out of the office for the next two days, but to confirm if I wanted to purchase on Friday -When I confirmed that I wanted to move forward with the car on Friday, Emad informed me with a one sentence email that the car had already been sold. Not a great buying experience since there was an extreme lack of communication about the urgency needed to secure the car, especially since Emad did not connect me with any of his colleagues who could help while he was out of the office.
10 of 10 people found this review helpful.
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Apr 12, 2017
Very nice people. Great cat buying experience.
1 of 3 people found this review helpful.
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Mar 26, 2017
they were great, but i had bought one elsewhere
1 of 5 people found this review helpful.
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Mar 22, 2017
Responded extremely quickly. They were honest and forth coming when it came to information about the vehicle.
2 of 2 people found this review helpful.
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Mar 21, 2017
Dealership responded quickly; fortunately the vehicle had already been sold.
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Mar 18, 2017
Yaris_2805
The dealer contacted me but unfortunately, the car was sold before I had a chance to see it! Sorry I missed it! However, the dealer immediately followed up with another option - I'd say this dealer is really on it!
1 of 1 people found this review helpful.
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Mar 16, 2017
The dealer was very quick to respond to my request of information on a vehicle; however we did not buy from them or a Mercedes.
2 of 2 people found this review helpful.
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Aug 18, 2016
Excellent
4 of 4 people found this review helpful.
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Aug 10, 2016
Excellent customer service thank you.
4 of 4 people found this review helpful.
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Aug 7, 2016
I got the car inlked with Hadis help!❤️
3 of 3 people found this review helpful.
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Jul 28, 2016
Great Deal!! You have to be a little persistent in order to get a hold of them and keep their attention, but the service was remarkable. They are all very nice, and will work hard to get in you and out quickly with the most pleasant experience possible.
2 of 2 people found this review helpful.
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Jun 26, 2016
Couldn't get a deal done in the end, but a great dealership that tried to make it happen and I appreciated it. Well done.
1 of 1 people found this review helpful.
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May 16, 2016
Very professional, honest, responsive, and detailed service!!!! Jimm Khan was amazing!!!
2 of 2 people found this review helpful.
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Apr 27, 2016
I had to call and the dealer never did but the description of colors was it on the listing
1 of 4 people found this review helpful.
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Apr 24, 2016
Very good, although the car I was interested in sold before I could see it.
2 of 2 people found this review helpful.
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Read 15 old reviews
Feb 27, 2015
Best service ever!
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May 19, 2014
great
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Mar 9, 2014
Responded but not intention to sell!
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Feb 7, 2014
Attentive, cooperative and helpful. A genuinely pleasant experience. I left with the car I had come for.
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Jan 19, 2014
Exchanged e-mails. Appreciated their efforts in trying to find a car for me.
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Dec 3, 2013
good
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Oct 26, 2013
One phone call. No info on car.
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Aug 11, 2013
Do not go there! A friend of mine leased his cars there and said I should check the price with Kym at Pleasanton Mercedes Benz. Kym said he had 3 cars he could give me at invoice but we have to decide that night cause it's month-end. We didn't feel comfortable buying without seeing the car and when I told him that, he became very impatient. I gave him the benefit of the doubt and made an appointment to go see him. We showed up to our appointment at 9:30 in the morning. He spent the first hour to reboot his computer so he can look up his inventory. At one point, there were 4 managers hovering at his desk trying to figure out the computer problem. Finally, we got down to business. He showed us a few built sheets of the ML 350 Blue Tec to choose from but only one was on the lot. When we asked to see it, he said he couldn't find the keys to the car! How can a dealership offer a car for sale when they can't find the keys???? Then, we decided on another one and waited only to find out that someone else had reserved the car for another customer. Now, we have been there for 2 hours and still have no car that is really available for sale. Finally, we decided to order a 2014 car that will be delivered in October. We asked for a brochure to look at the options and pick the colors. He said they were out of brochures!! Ok, so we agreed to go along with it because I had looked that the MBUSA website the night before and had an idea of what I wanted. In the meantime, Kym brought over the Sales Manager to introduce himself. Don't remember his name, grey hair older guy in his 60s. He asked why we don't want the 2013 cars that were available (now keep in mind that 2 out of 3 were not attainable and the third one happened to be a most expensive fully loaded one). We said that it had too many options that we didn't want to pay for. I don't know if he made the assume that we would not have qualified for but he immediately questioned me in a condesending way saying "which option and what is there to not like?." My husband was courteous (still after 2.5 hours of not having a car to buy) and said that we were looking over the options. He then walked away and said "Good Luck" in a very condesending way. We were ordering a $70,000 car and he was condesending! So, after 3 hours we finally ordered (without seeing an actual car or a brochure!) the 2014 model and negotiated $500 under invoice. Kym warned us that other dealerships would try to beat the deal but we should not believe them unless we have something in writing which he didn't give us. As we were leaving the dealership, the old haired sales manager didn't even come over to congratulate us. He just gave us a dirty look. Wow, after ordering a $70k car???? Well, low and behold, I got a call from another dealership within an hour, offering $1,500 off invoice. I sent Kym an email asking if he could do better. He responded by saying that he has voided our deposit and cancelled our order and that we were free to order elseware. Again, he was condesending in his tone. I felt that he could have at least told me that he gave me the best deal and let us decide whether to cancel the order. So, after 3 hours being in that dealership (one hour for Kym to reboot his computer, an hour to pick the cars that they couldn't find the keys, or that was sold.) He never offered once to take us for a test drive. His college, Ariel took us for a test drive the day before and he told us that we should never have talked to another person within the dealership cause he has to share the deal with him. So, he probably didn't care that he lost this deal since he had to split it. So, in summary, the people I came across were condesending and just wanted to close a deal quickly. Many have had good experience with Kym but I did not. So, you judge for yourself. If you live in the bay area, go to San Francisco, Fremont, or Walnut Creek instead. Also, avoid Oakland (see my review on Sam who happend to be Kym's buddy.) Good luck!!!!
4 of 4 people found this review helpful.
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Feb 16, 2013
This was the least painful car buying experience I have ever had. They are tough negotiators but in the end, I believe that I got a fair (not a screaming) deal. Very professional all around and I would recommend that others visit and/or buy from them.
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Feb 15, 2013
Good
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Feb 10, 2013
effective
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Sep 17, 2012
Pushy sales!
1 of 1 people found this review helpful.
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Aug 29, 2012
Bill Wallis contacted me right away, unfortunately no car in their current inventory that met my requirements. Very professional and courteous, would highly recommend this dealership.
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Jul 22, 2012
migration_Sale178
They where great , they worked hard to get me the car i wanted.
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Feb 1, 2011
Pretty good at follow-ups.
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