Marlow Motor Company Incorporated

707 N Commerce Ave
Front Royal, VA 22630

http://www.marlowmotor.net

Sales: (540) 252-0274

Service: (866) 540-8156

Today 8:00am - 8:00pm

(Open Now)

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Sales Reviews (12)

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jun

Jul 17, 2017

very nice service,excellence car and good price, thanks jun

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Response from Marlow Motor Company Incorporated:

Thank you for choosing Marlow Motors and thank you for your purchase. I am glad to hear that you are happy. Thanks Richard Cunningham

trmudford

Jun 23, 2017

Best experience I've had buying from a dealer. Prompt response, and they were eager for my business, yet without being overbearing...a balance that I realize is hard to accomplish. Every other dealer in the area I contacted had a general "Take it or leave it" attitude, which annoys me. The good service has continued after the sale. An easy 5 stars.

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Response from Marlow Motor Company Incorporated:

We are always happy to hear that we did all the right things. Keeping our customers satisfied is something we do not take lightly at Marlow Motors because we are always looking to build long lasting relationship's with our customer's. Thank you for your purchase and we hope you enjoy your vehicle and welcome to our family. Thanks Richard Cunningham General Sales Manager

Michael

Jun 12, 2017

I love two hours away contacted them to see if they could meet my needs, they worked with me and I purchased my vehicle everyone I worked with there was great thanks guys great experience!

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Response from Marlow Motor Company Incorporated:

Thank you for choosing Marlow Motors. We are glad that we made your purchase a positive one. Thank you so much .

F150AlexVA

May 3, 2017

We drove to the dealership on a Saturday. I called during the drive to let the salesman know that we were coming for a test drive. Once we arrived we were immediately handed off to another salesman. But it was the Sales Manager that really was insulting. We were looking over the car and noticed many dents, dings, scratches, and scraps that did not show in the online photo. The Sales Manager Richard mentioned that we were being too picky given the price of the vehicle. When I asked if he was going to pay for the car he responded "No, he was not". I was not interested in working with someone who did not see the value of my money at that point I returned to my car. My husband noted to the Sales Manager "Oh, now you have p***ed her off". To which he responded that he did not care. Then he went back inside. My husband followed and to get his name and the name of the owner, who did not return our call. And he was told by the very same Sales Manger that if he did not leave he was going to call the police on him. DON"T BOTHER with this dealer. They clearly don't want to sell you a car.

2 of 2 people found this review helpful.

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Response from Marlow Motor Company Incorporated:

The customer originally put lead in over month ago and when we contacted them they originally denied it was them. all our calls inbound are recorded and the customer was less than cordial. The car in question was a 2008 Nissan Altima with 108,000 miles that was being sold as is. The customers behavior outside and inside were less than stellar. Cannot see how his wife could comment on anything when she was not in building to observe his behavior and he was asked to leave due to his actions. Look at our reviews and you see we take care of customers. You simply cannot please everyone.

ronaldlora

Apr 10, 2017

Great experience, they worked with me. I had to drive 200 miles but left a very satisfied customer. The vehicle was exactly as described. Great staff from sales person to sales manager. Thank you

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Response from Marlow Motor Company Incorporated:

Thank you for your purchase and we are glad that you are now a member of the Marlow Auto Group Family. I am personally pleased that my staff and myself were very pleasant and easy to work with. Remember us in the future as we will you. Thanks Richard Cunningham General Sales Manager

Siber

Feb 9, 2017

Great group of people. Angie, Neil and Pete were great to deal with.

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Response from Marlow Motor Company Incorporated:

We would like to thank you for your purchase and I am happy that the staff took great care of you doing your purchase. I hope you enjoy your vehicle.
Thanks,
Richard Cunningham
General Sales Manager

Pete

Jul 22, 2016

Quick response. I'm going a different route

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Response from Marlow Motor Company Incorporated:

Thank you for the positive review and hopefully you are happy with the vehicle choice you made.
Richard Cunningham
General Sales Manager

Baltazar

Jun 19, 2016

Good dealer !!!

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Response from Marlow Motor Company Incorporated:

Thank you for the positive remarks. We greatly appreciate that you were satisfied with our service. We look forward to your future business.

Sincerely,

Jennifer Twigg
Internet Manager BDC

Alan

Apr 8, 2016

Dan contacted me and he's been great in discussing this vehicle.

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Response from Marlow Motor Company Incorporated:

Alan,

Thank you for the incredible feed back. We are very appreciative of that. We value all of our customers and we welcome you to the Marlow Family. We look forward to your business in the future.

Sincerely,

Jennifer Twigg
Internet Administrator Manager BDC

Kerry

Mar 7, 2016

The salesman was very helpful. The vehicle was in excellent shape. They came down a little on the price which is what I would have expected as it was priced below blue book value.

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Response from Marlow Motor Company Incorporated:

Kerry we are grateful to have been able to serve you and get you into the perfect vehicle. We welcome you to the Marlow family and look forward to many years in the future.

Jennifer Twigg Internet Administrator Manager BDC
Marlow Motors Company

Amanda

Jan 3, 2016

Excellent, could not walk away from the deal they made.

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Response from Marlow Motor Company Incorporated:

Amanda
Hope that you are enjoying your new vehicle. We are proud to to serve our community and offer the best deals to our customers. Welcome to the Marlow family and to many more years of service with us.

Thank you,

Jennifer Twigg Internet Administrator Manager BDC
Marlow Motor Company

Tim

Nov 30, 2015

I bought the truck, no issues thus far

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Response from Marlow Motor Company Incorporated:

Tim,

Thank you for your purchase and we value you as a customer. If there should ever be an issue please let is know. We pride ourselves on customer service and are here to make sure that you are taken care of. Welcome to the Marlow Motor Company and to many more years to come.

Thank you,

Jennifer Twigg
Internet Administrator Manager BDC
Marlow Motor Company

Read 6 old reviews

Jerry

May 3, 2015

Some insensitive don't apply and still the price is right I pick up tomorrow yes

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Response from Marlow Motor Company Incorporated:

Jerry,

We thank you for your purchase and are grateful for your feedback. If there is anything that we can do to help you in the future please let us know. I do apologize for the insensitivity that you received while you were here. We welcome you to the Marlow family and to many more years of service.

Thank you,

Jennifer Twigg Marlow Motor Company BDC
Marlow Motor Company

ted

Apr 13, 2015

salesman did a great job --very professional and frienfly

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Response from Marlow Motor Company Incorporated:

Ted,

I am hoping that you are enjoying your new vehicle. We pride ourselves on family values here at Marlow and try are best to make you feel right at home. We are glad to hear that is how you felt. We are proud to to serve our community and offer the best deals to our customers. Welcome to the Marlow family and to many more years of service with us.

Thank you,

Jennifer Twigg Internet Administrator Manager BDC
Marlow Motor Company

Vergil

Aug 22, 2014

Contacted dealer and was met with open arms about the car I wanted, very flexible staff and the car was excatly as it was on the website, wasn't disappointed at all!

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Response from Marlow Motor Company Incorporated:

Vergil,
Hope that you are enjoying your new vehicle. We are very family orientated here at Marlow and try are best to make you feel right at home. We are glad to hear that is how you felt. We are proud to to serve our community and offer the best deals to our customers. Welcome to the Marlow family and to many more years of service with us.

Thank you,

Jennifer Twigg Internet Administrator Manager BDC
Marlow Motor Company

Frederick

May 11, 2014

okay

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Crystal

Jun 3, 2013

Being a first time buyer from a dealer; I had a very pleasant. I would recommend my friend, employer anyone to check out the inventory with Marlow first. You won't be disappointed!

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Ken

May 28, 2012

could not agree on the price

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Response from Marlow Motor Company Incorporated:

Ken,
I am sorry that we could not come to some kind of an agreement to help you get you into the vehicle you wanted. We strive to earn and establish a relationship with our customers, we look forward to helping in the your future endeavors.

Sincerely,

Jennifer Twigg
Internet Administrator Manager BDC
Marlow Motor Company

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