Lustine Toyota

The dealership was very responsive and answered all my questions quickly. I would recommend this dealer to my friends.

They responded very fast and I like that. Very professional

A few sentences cannot describe the horrible, worst ever in my life dealer experience I have ever had. I live 3 hrs away and was adamant about verifying the information over the phone before I drove 3 hrs (with a sick child to boot) When I got to Lustine Toyota, come to find out they had not ran any of the financial information I had given them over the phone, or at least they did not divulge any of the information to me, I asked several times before driving there what my interest rate would be. I was given the run around each time. I arrived at 6pm on a Friday night. I sat there with my sick son for 4+ hours!! The dealership closes at 9pm I was there well after 11pm. I was guaranteed a better rate come Monday on the week day when the banks were opened and they could talk to them. So, they told me to take the vehicle home and Monday they would work on the financing and make it work. I asked them several times to please put that in writting because I wanted to be sure that what they said they would do, they would actually do. Well, I talked to them that Monday...and I was told they would have all the information on Wednesday. When I talked to them on Wednesday, they acted like I was talking a foreign language they didn't know what I was saying that the deal stands as is. I told them that day I would be down Saturday morning at opening to pick my Venza up that I had traded in and to bring back the vehicle I had of theirs. When I got there Saturday morning at 8-9am after driving 3 hours; they could not locate my vehicle. They said they had taken it to another one of their wholesale dealer lots. They did not have the title to my car. I didn't sell it to them because nothing was finalized. My husband was a co owner and he had not been there to sign (I had a POA) so the sale was never complete and they had no right to take my car. They were on the way to selling it! I waited at that dealership until 1pm until they arrived with my toyota venza that they had to drive 2 hours away in MD to get. Not to mention they had taken bolt cutters and cut my MD license plate off the back which had the registration stickers on it which made it illegal for me to drive 3 hours back home!....I was so fed up with them that I just wanted to get out of there. We left, but they gave me my vehicle back with almost an empty gas tank and I had to drive my vehicle back to MD illegally without any plates. By the grace of God, we did not get pulled over. So you tell me how I should feel about Lustine Toyota.

fast contact, but did not answer questions about vehicle via email

This was a very good experience and the fact that I came from New Jersey made it more of a venture than a buying experience. The sales rep and finance rep was very professional and courteous

Nadir was the responsible to sale the car and everything ran very well

Excellent customer service. Thanks to Sam and Frank they made car buying process easy. I had never experienced such a great service before Love my Mercedes Thanks Mike

We live in Connecticut 6 hours away. We did everything over the phone, had the preliminary bill of sale faced to us, had our credit Union check made out to them, picked up our rental car for the trip Sunday morning. They knew we were coming for 12:00 Sunday. We fell asleep early Saturday around 9:00pm woke up at 4:30 am started to get ready to leave when we saw a text from the sales man at 10:30pm sat night that they sold the car. Contacted them later in the day and they couldn't care less what happened.

Very cooperative very accessible

The salesman on the phone was very positive and helpful. However my experience at the dealership was anything but. I drove three hours with my clear car title in hand and cash in my pocket fully intending to buy the advertised car. The mechanical condition of the car nor its price were not as indicated on the phone.

Bought vehicle. Salesman very helpful/knowledgeable. No pressure.

Lustine had a very nice VW Beetle convertible .. however it was tan and I wanted only one color: light green. The Lustine folks were very courteous.

Responded very quickly and was very helpful but ended up going with another car.

They Called Back and were not pushy

I received a return call the same evening I sent an email of interest. The sales person I spoke with was fantastic. My husband drove 90 minutes to check out the car the following day. The sales person was expecting my husband and was ready to work with him immediately; we bought the car. They were patient allowed me to send my information via email and text, as I could not physically be there. We have received at least 3 follow up emails from the dealership. Wonderful to work with! Highly recommend.