Lexus of Watertown

330 Arsenal St, Watertown, MA 02472 - Map & Directions

Sales: (617) 393-5474

Service: (617) 393-1100

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Featured Listings
https://static.cargurus.com/images/forsale/2016/11/11/14/00/2012_kia_optima-pic-5014546515274651037-152x114.jpeg

2012 Kia Optima EX Used Cars in Watertown, MA 02472

Great Deal
$2,977 BELOW
Instant Market Value of $13,372

Price: $10,395

Mileage: 43,398

Location: Watertown, MA 02472

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Snow White Pearl Description: Used 2012 Kia Optima EX for sale - $10,395, 43,398 miles with Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/11/00/36/2013_lexus_ct_200h-pic-328819986277855033-152x114.jpeg

2013 Lexus CT 200h FWD Used Cars in Watertown, MA 02472

Great Deal
$3,084 BELOW
Instant Market Value of $22,429

Price: $19,345

Mileage: 17,894

Location: Watertown, MA 02472

Average time on market: 35 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Silver Lining Metallic Description: Used 2013 Lexus CT 200h FWD for sale - $19,345, 17,894 miles with Sunroof/Moonroof, Navigation System, Premium Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/12/06/53/2008_toyota_avalon-pic-273030294647666095-152x114.jpeg

2008 Toyota Avalon XL Used Cars in Watertown, MA 02472

Great Deal
$2,861 BELOW
Instant Market Value of $11,359

Price: $8,498

Mileage: 70,419

Location: Watertown, MA 02472

Average time on market: 24 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Magnetic Gray Metallic Description: Used 2008 Toyota Avalon XL for sale - $8,498, 70,419 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/10/21/30/2013_lexus_es_350-pic-2549345641401749724-152x114.jpeg

2013 Lexus ES 350 Base Used Cars in Watertown, MA 02472

Great Deal
$3,352 BELOW
Instant Market Value of $27,847

Price: $24,495

Mileage: 23,523

Location: Watertown, MA 02472

Average time on market: 35 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Nebula Gray Pearl Description: Used 2013 Lexus ES 350 Base for sale - $24,495, 23,523 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels, Climate Package, Luxury Package
https://static.cargurus.com/images/forsale/2016/11/11/19/09/2015_ford_fusion-pic-3783856677042508261-152x114.jpeg

2015 Ford Fusion SE Used Cars in Watertown, MA 02472

Great Deal
$2,410 BELOW
Instant Market Value of $15,378

Price: $12,968

Mileage: 40,613

Location: Watertown, MA 02472

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Description: Used 2015 Ford Fusion SE for sale - $12,968, 40,613 miles with Alloy Wheels, Luxury Package
https://static.cargurus.com/images/forsale/2016/11/11/19/09/2015_hyundai_sonata-pic-87783799408729140-152x114.jpeg

2015 Hyundai Sonata SE Used Cars in Watertown, MA 02472

Great Deal
$2,208 BELOW
Instant Market Value of $13,706

Price: $11,498

Mileage: 37,347

Location: Watertown, MA 02472

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Symphony Silver Description: Used 2015 Hyundai Sonata SE for sale - $11,498, 37,347 miles
https://static.cargurus.com/images/forsale/2016/11/11/21/42/2014_toyota_avalon-pic-4709128258498377750-152x114.jpeg

2014 Toyota Avalon XLE Touring Used Cars in Watertown, MA 02472

Great Deal
$2,227 BELOW
Instant Market Value of $23,124

Price: $20,897

Mileage: 32,250

Location: Watertown, MA 02472

Average time on market: 24 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Attitude Black Description: Used 2014 Toyota Avalon XLE Touring for sale - $20,897, 32,250 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/11/19/09/2015_hyundai_accent-pic-5693012869914633870-152x114.jpeg

2015 Hyundai Accent GLS Used Cars in Watertown, MA 02472

Great Deal
$1,945 BELOW
Instant Market Value of $10,513

Price: $8,568

Mileage: 37,938

Location: Watertown, MA 02472

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Century White Description: Used 2015 Hyundai Accent GLS for sale - $8,568, 37,938 miles
https://static.cargurus.com/images/forsale/2016/11/11/20/37/2015_jaguar_xf-pic-9184966264916257130-152x114.jpeg

2015 Jaguar XF 3.0 Sport Used Cars in Watertown, MA 02472

Great Deal
$5,281 BELOW
Instant Market Value of $43,269

Price: $37,988

Mileage: 8,596

Location: Watertown, MA 02472

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Italian Racing Red Description: Used 2015 Jaguar XF 3.0 Sport for sale - $37,988, 8,596 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/11/13/09/2015_lexus_rx_350-pic-5644669078557491460-152x114.jpeg

2015 Lexus RX 350 Used Cars in Watertown, MA 02472

Great Deal
$3,474 BELOW
Instant Market Value of $37,072

Price: $33,598

Mileage: 30,338

Location: Watertown, MA 02472

Average time on market: 27 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2015 Lexus RX 350 for sale - $33,598, 30,338 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Premium Package
https://static.cargurus.com/images/forsale/2016/11/12/06/53/2016_ford_escape-pic-2982523758362706181-152x114.jpeg

2016 Ford Escape SE AWD Used Cars in Watertown, MA 02472

Great Deal
$2,700 BELOW
Instant Market Value of $21,688

Price: $18,988

Mileage: 15,661

Location: Watertown, MA 02472

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Shadow Black Description: Used 2016 Ford Escape SE AWD for sale - $18,988, 15,661 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/11/19/09/2015_ford_focus-pic-1276639876332374743-152x114.jpeg

2015 Ford Focus SE Used Cars in Watertown, MA 02472

Great Deal
$1,911 BELOW
Instant Market Value of $12,499

Price: $10,588

Mileage: 27,182

Location: Watertown, MA 02472

Average time on market: 35 days Certified Pre-Owned: No Color: Per_mfg Description: Used 2015 Ford Focus SE for sale - $10,588, 27,182 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/10/19/31/2015_jeep_grand_cherokee-pic-7734375843742566763-152x114.jpeg

2015 Jeep Grand Cherokee Used Cars in Watertown, MA 02472

Great Deal
$4,419 BELOW
Instant Market Value of $28,417

Price: $23,998

Mileage: 17,208

Location: Watertown, MA 02472

Average time on market: 33 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Gray Description: Used 2015 Jeep Grand Cherokee for sale - $23,998, 17,208 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2016/12/06/11/11/2012_lexus_gx_460-pic-2037945626747111919-152x114.jpeg

2012 Lexus GX 460 Premium Used Cars in Watertown, MA 02472

Great Deal
$2,663 BELOW
Instant Market Value of $35,661

Price: $32,998

Mileage: 60,945

Location: Watertown, MA 02472

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Black Onyx Description: Used 2012 Lexus GX 460 Premium for sale - $32,998, 60,945 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/13/05/55/2016_chevrolet_impala-pic-5502911594652669896-152x114.jpeg

2016 Chevrolet Impala 2LTZ Used Cars in Watertown, MA 02472

Good Deal
$2,304 BELOW
Instant Market Value of $24,799

Price: $22,495

Mileage: 17,561

Location: Watertown, MA 02472

Average time on market: 23 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Blue Velvet Metallic Description: Used 2016 Chevrolet Impala 2LTZ for sale - $22,495, 17,561 miles
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Dec 6, 2016
ANMVQ
5
Willam Brazil was great, worked very hard for me to get the deal I wanted. Was always helpful and concerned. Great salesman' would buy a car again from him! A+. The finance manager was also very professional and deal went smooth. Reprepsionist was always pleasant and curious. Lexus was great
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Nov 26, 2016
They were excellent all-around. Very responsive, timely and dependable. The Sales Guy was great, the closer was very professional and explained everything very thoroughly. The facility was beautiful and immaculate. Everyone we came in contact with was great!
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Nov 16, 2016
Very easy to work with!
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Nov 13, 2016
Contacted me right away car had been sold already.
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Nov 5, 2016
Great customer service
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Oct 23, 2016
very fast response to my email , the salesman didn't pressure me at all to buy , offered a test ride and gave me a complete carfax of the vehicle without me even asking , very curtious and professional staff , great all-around experience
1 of 1 people found this review helpful.
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Oct 20, 2016
We did not meet with them as we bought our car elsewhere. But they were persistent.
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Oct 18, 2016
quick response
1 of 1 people found this review helpful.
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Sep 30, 2016
great customer service and team work.
1 of 1 people found this review helpful.
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Sep 18, 2016
The best car buying experience I've had was at this dealership, Anthony and his team really took care of me and made my transaction simple, flexible and fast. I received a more than fair trade price and a beautiful car. I highly recommend Lexus of Watertown for your next car. Thank you Anthony & George!!
1 of 1 people found this review helpful.
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Sep 7, 2016
Good people I always like the Lexus company they treat you good with dignity respect.
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Sep 6, 2016
Very good experience with sale
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Aug 15, 2016
Sales Person was very nice and straight forward. Nice dealership ( Clean and updated) and no pressure to purchase. I had an appointment to review (2) SUV's at this dealership. I looked at the 2 that I was interested in. The salesman showed me the CarFax's for both with out hesitating which I had already reviewed before my visit. All the information was confirmed as I expected. I did not purchase that day, deciding to move in and look at others. Overall, a good experience.
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Aug 4, 2016
We were ready to buy a 33,000 used lexus SUV at their listing price, but their sales manager would not want to easily add 200 bucks to our trade in value which they onyl offered 1/3 of edmunds fair trade in value. They keep telling us they are largest in New England, they sell fast etc despite the vehicle we were interested listed for more than 45 days and reduced from their initial unreasonable price. But they did care less and only want you to make compromise. So glad we decided to walk away and bought our used Lexus at an Audi dealer who treat us with the respects every luxury car buyer, new or used, deserve.
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Jul 30, 2016
Poor service, had a very unmotivated salesman who didn't seem interested to help me shop a vehicle. Lacked attention and was of no help.
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Jul 29, 2016
good dealer ! call / E-mail me couple time ! they care everybody !
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Jul 24, 2016
Very pleasant experience! Friendly and experienced staff. No pressure at all to buy my Acura TL. Mike
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Jul 10, 2016
ckipper9548
Excellent
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Jul 5, 2016
Contacted me immediately concerning the car I inquired about.
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Jun 16, 2016
A+++++ for Watertown Lexus
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Jun 13, 2016
Very polite, handled in a professional manner. They were willing to work with me.
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Jun 5, 2016
Very responsive and helpful.
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Jun 2, 2016
Organized. Friendly. Professional.
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May 29, 2016
Very friendly, not much wiggle room on price, but ultimately the place and car we felt best about.
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May 23, 2016
I found the front desk staff to be very unprofessional. However, the woman who helped me find my dream car was extremely accomodating and very personable.
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May 21, 2016
Great operation
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May 8, 2016
Salesman was great!!
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May 8, 2016
Still trying to come to a price agreement. It's becoming much too long a process so I've had to recontinue searching for a better vehicle price
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May 4, 2016
Respinded quickly to my request. I didnt end up buying my car here but that was only because the one I was interested in had sold the night before my appt.
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May 2, 2016
They were very helpful and had good follow up service.
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May 1, 2016
Watertown staff are problem-solving professionals.
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Apr 27, 2016
Great experience. Anthony and George were extremely helpful
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Apr 24, 2016
Great value offered
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Apr 21, 2016
Too many phone calls. Never answered the question I requested.
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Apr 6, 2016
They were not friendly no properly dealer buyers conversation "buy it as it is no negotiations " bad customer service!!
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Response from Lexus of Watertown:

I am sorry you feel this way. After speaking to everyone involved and reading your comments it seems that your dissatisfaction comes from the fact that we could not take $3000.00 off of the price.
Our policy at Lexus of Watertown is to give our guests a transparent buying process. Part of that process is that we give our best price up front so that our guests get the best value and don’t have to go through the uncomfortable process of the “back and forth” of the deal. We do this by studying the market and making sure that our prices are fair and competitive.
Most of our cus
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Mar 25, 2016
great!
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Mar 9, 2016
when i showed up, sales person was not available, substitute salesperson was not knowledgeable, a wasted 2 hour trip
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Mar 6, 2016
jpm2
5
We had a very positive experience purchasing our car from Lexus of Watertown. Our salesperson, George Nakhoul, was extremely helpful, considerate and professional and the price of the car was competitive. A small repair for floor mat fastener was made promptly when we noticed it and our service advisor, Amanda was also very professional and responsive. We would definitely recommend the dealership to someone wanting to purchase a car or service their Lexus.
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Mar 5, 2016
This vehicle is more expensive than I can get from an Infiniti dealership which is certified
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Response from Lexus of Watertown:

Regarding the vehicle price, we use a system called Live Market pricing. This is a software that allows us to shop for similar vehicles in a specified radius and we price our vehicles on the lowest possible end of the competition. We know that EVERYONE shops online first nowadays, so we put our best and most aggressive prices on the internet.  In this case it also appears that Cargurus showed we were almost $2000 below the average market price!  However, if you've found a comparable vehicle for less, please bring that information in with you so my used car manager can take a look.  Feel free t
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Feb 26, 2016
Philip the internet manager got right back to me after my inquiry. Although the car I was interested was out of my price range he offered to help me in my search for a used Volvo XC90
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Feb 23, 2016
good
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Feb 20, 2016
1. Dealer did not disclose that car came with only 1 key, untill the day I picked it up. Felt cheap , it would have cost them $100 to get a second key, rather they preferred to pass that cost to me and not tell me in advance. 2 Made me make an extra trip to the dealership and wait for about an hour. 3. Tried to trick me to trade my old car with the argument that that would speed things up. Come on guys, do I look that stupid! Rest was typical car buying experience, so I took one star for each of the above.
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Feb 14, 2016
communication was friendly and quickly responded to questions
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Feb 13, 2016
Nice sales there, but didn't end up buying the car there
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Jan 27, 2016
aleisikorovsky
Nice and quick response, but they aren't willing to move on price. Deal breaker for me.
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Response from Lexus of Watertown:

We appreciate your inquiry and review very much!  Thank you.  Just to be clear, we did offer to look at any lower priced listings you had found and did not receive a response. Please feel free to contact me and I would be happy to assist!

Phil Pignone
Internet Marketing Coordinator
Lexus of Watertown
617-393-1000 Ext. 2114
Jan 21, 2016
good people to work with.
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Jan 13, 2016
Quick response and easy to work with.
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Jan 13, 2016
Fast reply, great sales person. Very happy with the car purchase!
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Dec 23, 2015
Good service fast response thanks
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Dec 15, 2015
The young man that helped me was very patient and kind, floor manager seemed like a handful, I ended up leaving with a car that was to my liking.
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Dec 10, 2015
Easy shopping environment, clean, comfortable. Knowledgeable sales staff.
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Dec 2, 2015
To far for me but they are good
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Nov 21, 2015
The salesperson, Sally, was excellent. She took her time with me, listened to my needs, and I never felt pressured opposed to other dealerships I have dealt with. I purchased the vehicle the day I walked in. Ask for Sally if you go!
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Nov 20, 2015
It was an excellent experience.
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Nov 19, 2015
Not very willing to negotiate by phone, so we never made the long trip to see car or visit dealer.
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Response from Lexus of Watertown:

Peter, we appreciate your feedback!  There are many places to research and we do appreciate your inquiry.  We made the decision move to market based pricing about two years ago and since then customer experience has improved dramatically.  Gone are the days of the high pressure, back and forth negotiations where nobody wins, and everyone feels cheated.  We put our best price out there so there are no surprises.  It has been a little more work for us as we spend countless hours researching each day to make sure we truly offer the best value in our market and beyond.  It has been rewarding howev
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Nov 11, 2015
Really high fees and unwilling to negotiate.
Is this review helpful? Yes | No

Response from Lexus of Watertown:

Hello Tony,

Thank you for giving us the chance to work with you.  There are many places to research and we appreciate your inquiry.  We made the decision move to market based pricing about two years ago and since then customer experience has improved dramatically.  Gone are the days of the high pressure, back and forth negotiations where nobody wins, and everyone feels cheated.  We put our best price out there so there are no surprises.  It has been a little more work for us as we spend countless hours researching each day to make sure we truly offer the best value in our market and beyond.
 More ...
Oct 28, 2015
Excellent customer service. Car was priced good but had many issues.
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Oct 23, 2015
I got a different car here than the one listed here but they were great to work with.
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Oct 3, 2015
Communicative, quick solutions to issues, correcting fast minor errors, less of too smiling and cheap sales talks than usual
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Sep 15, 2015
Dealer responded promptly, but I did not visit the lot as the car of interest was sold before I could visit.
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Sep 8, 2015
I'm a repeat customer. They made a very good deal and couldn't have been easier to work with.
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Sep 2, 2015
We drove there and tried to buy a car. They would not take one penny off the price. "Dealer fee was $529". While we were trying to buy the car, they were letting another party drive it. I wanted to put $7500 down on it and return with the balance of the money on Monday, because it was a Saturday night and I had 2.99 financing and they could only do 3.69. (My credit is 750). We were then told that we had to "pay the full ammount right now, or they would sell the car to the other party". The sales person said: "why dont you just give me a check " ....for $22,000. LOL I told him I didnt have $22,000 in my checking account. So he said that if we didnt finance the car with them, they would sell it to the other party. And, guess what...they did! I called the manager the next day and was told "it is how the owner wants us to do things". Truth be told, they have good cars and reasonable prices. But to demand the money "right now" and not deal even 50 cents off the price is just bullying in my opinion. There are plenty of cars to buy, an plenty of places to buy them. I would say, this isnt a place to go to overall unless you like to be insulted.
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Aug 17, 2015
they were very helpful,but ichanged my mind about buying a car right now ,as i am paying off on another car for another 14 months
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Aug 17, 2015
Great car and great deal!
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Aug 16, 2015
Nice e-mail back, just not the price I was looking for.
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Aug 5, 2015
Dealer responded in short time. Followed up nicely. Misha was helpful. Bought the car that I was looking for.
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Jul 22, 2015
Car had been driven hard and was different than one in ad. Sales staff was not happy to be selling a Corolla and wanted to be selling Lexus. Made me feel great...
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Jul 16, 2015
I had a very positive experience here and ended up buying one of the three cars I test drove. The sales rep spent a good 4 hours with me and were very helpful as I made my decision. They don't negotiate on price...but their prices started out lower than comparable cars at other dealerships.
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Jul 15, 2015
Exceptional service, Casey biere was outstanding with all of his help. Professional service all around. Thank you
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Jul 9, 2015
The dealership has been responsive to my inquiry. They have been pleasant without being "pushy".
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Jun 9, 2015
Constant calling.
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Jun 3, 2015
Salesman good, but finance person straight out lied regard terms. Acted quickly after waiting 3 hours only to be over charged.
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May 25, 2015
Very responsive. Good follow up. Though I never went to the dealer. Email correspondence was prompt.
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May 21, 2015
Called me right away, also I reviewed other comments and the seemed neutral. I also gave the impression that I would like to be contacted in June but got another call recently. Great that they followed up but just a little too quick for the 2nd follow up!
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May 18, 2015
Great experience! Love my new Lexus & my salesman William Brazil was incredible
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May 5, 2015
Mike was our car dealer and my husband and I bought a Lexus from him which we love. He was very friendly and not pushy at all. He was a pleasure to work with . We would recommend him to anyone
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May 3, 2015
guy wasn't there, car I went to see wasn't there, no follow up
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Apr 22, 2015
Dealer responded by phone never followed up via email with additional information.
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Apr 16, 2015
Emailed me right back.
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Apr 12, 2015
Jeorz
Made an appointment to meet with the sales rep, he never showed up.
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Apr 3, 2015
Super nice, clean, and willing to do what ever they can to make a deal! Love the free car washes!
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Apr 3, 2015
It was definitely great, we didn't make our deal but they respond right away, I would recommend people to this dealer ship
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Feb 28, 2015
glo11
Good dealer, but they didn't have the car we were looking for.
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Jan 31, 2015
Dealer responded immediately.
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Jan 26, 2015
Dealre responded but was trying to close a deal rather than pique my interest. Their pricing was not in line with other cars of a similar vintage available on the web, about 15-20% higher for a comparable model (Lexis IS350, 15K-45K mileage, 2-6 years old).
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Jan 19, 2015
Nothing special in service, they weren't particularly helpful in providing any information about a car
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Jan 9, 2015
dhk77
We stopped by Lexus of Watertown one hour after receiving an email from Philip saying the used Toyota Avalon was still available. When we arrived we were paired with a very polished/slick salesman who informed us that the Toyota Avalon, which according to the cargurus listing had been previously available for several weeks, had, coincidently, just sold two hours before we arrived. I questioned the salesman and then produced a print of Philip's email, that we received an hour earlier, saying that the car was still available. He showed no facial reaction, a perfect poker face, and simply claimed that “the system” must not have been yet updated. My instinct told me that the salesman was lying and that, in fact, the Toyota Avalon was either never available, or never available at that price. It believe that it was a classic bait and switch situation.
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Jan 2, 2015
Horrible experience very unreasonable asked to come down on the price a little maybe a course hundred if anything but they refused just for them to drop the price by 3k after I said I'm no longer interested then I have a deposit on the new updated price of only for them to tell me they sold the car with my deposit on it. I would never recommend this dealership to anyone
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Dec 21, 2014
Anthony was professional, funny friendly and made buying a car very easy!
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Dec 9, 2014
Unable to close deal over trade in value
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Old Dealer Reviews

Nov 25, 2014
they have me an undetailed car with no gas in it and all the oil poured out of the car the day I got it home. The employees were never on the same page and it was very poor service
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Sep 14, 2014
I was passed off to several different sales reps who all gave me different information, I was sent a generic email response after trying to contact them 3 times through this website and their own actual dealership site. After I was unhappy and a car was sold to some one who offered them a non refundable deposit the site manager told me they would detail a car for me the next time I was in the area, which I explained to him I was never in. They apologized several times and then told me he would let me know if the other buyers financial did not go through it was mine. The email I was sent for shopping online was sent by someone on vacation and the scheduled visit I had meant nothing to them. Cash and a sale is all they want. Please look around before investing your energy with them unless you are on lot ready to buy.
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Jul 30, 2014
good experience
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Apr 24, 2014
When I was there negotiation the price of the vehicle I offered 14,000 and they did not honored my offer and look at the price they ended.
Is this review helpful? Yes | No
Apr 11, 2014
Great. Very patient & found me an amazing car at a great price
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Mar 29, 2014
good
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Feb 21, 2014
Great team. Great facility. Honest and upfront. Ask for Bill!
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Jan 25, 2014
Had excellent service, never pressure.
Is this review helpful? Yes | No
Oct 10, 2013
Great response but we ended up going with Ira Danvers
Is this review helpful? Yes | No
Sep 5, 2013
Excellent experience. Very fair.
Is this review helpful? Yes | No
Jul 11, 2013
Purchased 2013 Lexus 350 RX sport
Is this review helpful? Yes | No
Jun 15, 2013
I called down to the dealer made an appointment. I went down and they were very professional. I waited 7 minutes and the pulled up the car, because it was raining and cold, the heated seats were on! I was accompanied by my salesman for the test drive which was nice because it was in Watertown a town I wasn't familiar with. I really loved the car! 3 hours later I was driving home in my new car! As far as the Dealer never responding I did not write that! It automatically came up! I can also at any time go to this dealership and get my car hand washed at any time and get a complimentary breakfast or lunch! I highly recommend this dealership!
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May 17, 2013
This dealership is better than most that I have encounter.
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May 14, 2013
Very good dealership, just not for our price range
Is this review helpful? Yes | No
May 11, 2013
Only had phone conversations but contacts were Lways polite and informative.
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May 6, 2013
Although the financial department tried to do "their best to help me" (dont know where my mind was when i got nailed with the warranty, where dealers make money, as well as the cleaning seats junk) the system they used to deal with the customer is a bad one. I did make a ok deal, the car wasnt clean as expected. Got a new battery just because the guy who drove it to me almost cannot make it, he had to go back and get a new battery, which tells me their service department did do their job on checking it prior to delivery. Also, the tire pressure sensor was ordered just because the sales guys noticed and had them order it, so i have to make another trip (1 hr away) to get it fix. The sales guy tried his best, but there is no communication between the financial and sales departments (thats my take).
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Feb 8, 2013
The Lexus GS Hybrid that was shown on the website was already sold, i found out that in person once I reached the Lexus of Watertown dealership, and spent a good 30 minutes before the sales manager Chelsea brought me the news of the sale. Ironically, I was contacted by their Sales team on the day of my appointment to come in a little earlier since they were closing at 6 pm., only to find out that the car was sold. They did give me a tank full of gas, however, I had come to buy a car, not for a tank of gas.
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Feb 3, 2013
I would highly recommend Lexus of Watertown - especially Salesman Ed Grady - Extremely responsive and made a great deal
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Jan 21, 2013
Only concern was that the salesman was not aware of an on-line price and since I had forgotton it myself, I probably paid around $1000 more then I should have. It was really my fault but it would have been helpful if the salesman had known.
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Jan 17, 2013
angrandin
Salesman was great but got the cars mixed up..Showed us a car that was sold but they apologized....Bought our car from them.
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Dec 21, 2012
Very unprofessional and insulting!
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Dec 5, 2012
bait and switch
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Oct 29, 2012
Dealer stated vehicle was sold and called back two later and asked if I was still interested. I would have purchased veh. if offerwd first 5time..
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Jul 2, 2012
Dreadful - sales games and nonsense - had me travel over 2 hours to view a vehicle that they had sold - even tried to get me in to view the same vehicle the following week after I had made the trip the week before - look elsewhere and save yourself time and money - and dont believe the sales hype - I should have known better!
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