Jack Daniels Audi of Upper Saddle River

243 State Rt 17
Upper Saddle River, NJ 07458

Sales: (551) 500-2006

Service: (855) 255-6577

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
May 26, 2017
Quick response, open and honest communication. The internet sales team and sales representatives could not have made the process easier. Could not have been a better experience for me.
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Thanks for sharing your feedback.
Best of luck.
Apr 29, 2017
The dealer I am working with is great.
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Thanks for the wonderful review.
All the best!
Apr 28, 2017
Integra_3014
i dealt with Matt and he was very helpful. When I first emailed the dealership I received 3 emails from 3 different people; a bit confusing., Once I called and dealt directly with one salesperson it was fine.
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

We apologize for any confusion, but we're glad Matt was able to take good care of you.
All the best.
Mar 5, 2017
MZBKLYNB
My whole buying experience was awesome here and everyone was friendly. Utlimately I got the suv I wanted at a great price. Thanks to Marie, Kendra, and Matt Bell. You guys rock!!!
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Thanks for the feedback, we hope you enjoy your new SUV!
Feb 21, 2017
Faifield
Salesman was top notch but the dealership sold the car out from under him and me...
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Thanks for sharing your feedback. We apologize for any inconvenience and will be looking into this review. Please give us a call 201-252-1500 EXT.1575
Thank you.
Feb 20, 2017
Neilhunter
Excellent service
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Thanks for the 5 star rating. Best of luck!
Feb 16, 2017
contacted by 2 people 1st that car was no longer available, 2nd to come and see it.
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

John, we apologize for the confusion. This review has been forwarded to management for review. We appreciate your feedback. Please let us know if we can help you with any of our vehicles for sale.
Dec 13, 2016
Full tour. No pressure. Very professional
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

James, thanks for this rating. Glad you stopped in our dealership! Please let us know if you need any assistance.
Dec 7, 2016
Contacted almost immediately by a very courteous woman who advised the vehicle was available and that she would have a salesman contact me. Salesman contacted me to advise that the vehicle was not available within ten minutes of the earlier email. Logical explanation but indicative of poor communication to the front line contact person. She advised she would contact me if the deposit on the vehicle was taken away. The service from the woman who first responded was excellent, the process breakdown made the experience disappointing and one I will not repeat.
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Kevin, we appreciate your review. Your feedback is important to us, we will definitely look into this information your provided. Although this vehicle may have been sold we do have many others to choose from and would love the opportunity to earn your business. Please reach out to us private message with your info. Thank You.
Oct 22, 2016
Great effort to communicate the value of the car. Trade ended the consideration.
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Thanks for the 5 star rating!
Sep 29, 2016
responded quickly
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Thanks for the 5 star rating!
Sep 12, 2016
Easy to work with but gave incorrect info on TDI issue. Prices also high
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Thanks for this kind review. We apologize about the TDI info. We strive on providing the most accurate information at all times. We can assure you that this is an uncommon occurrence. Best of luck!
Sep 8, 2016
Purchased a vehicle site unseen. Peter was very responsive and the experience was pleasant.
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Thanks for this review. Glad Peter took good care of you. Best of luck!
Aug 16, 2016
When I called, I was told that this particular car was sold, but they have others. However the car is still advertised on CarGurus website. It sounds to me like a gimmick trying to lure me into the dealership.
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

We would like to discuss this review with you. Please reach out to our GM
Mike Porreca 201-796-8500 EXT. 1575.
Thank you.
Jul 29, 2016
I tried to buy this car from Massachusetts and the dealer would not negotiate on price and terms. Offered no help for an out of state buyer.
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Dan, please give our General Manager a call at your earliest convenience.
Mike Porreca 201-796-8500 EXT. 1575
Thank you.
Jun 11, 2016
Great communication
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Ed, thanks for this review. Please call us if you should need anything!
Jun 10, 2016
Very poor communication. Made an appointment to see the vehicle as they asked & the car was Sold when I arrived. Unfortunately, I took the day from work & traveled quite a distance to find out the car was sold two days prior. All I would expect was a courtesy call.
Is this review helpful? Yes | No
May 17, 2016
Excellent response and great follow-up with requested information!
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

Catherine, thanks for your review. Glad you received the information you needed!
May 5, 2016
mikebsilvans
5
Dealer called right awqy
Is this review helpful? Yes | No

Response from Jack Daniels Audi of Upper Saddle River:

We really appreciate your feedback! If you should need anything further please reach out to us.
Mar 11, 2016
The salesman acted like he's doing you a favor.
Is this review helpful? Yes | No
Oct 23, 2015
Acura_Lover
Both the GM and my Sale's Rep were terrific! Their commitment to customer service was a five star experience. However, the female F&I Manager was less than desirable. She can be described as abrasive and condescending. There is a word in the dictionary that is defined as being a bad tempered woman and she epitomizes that word. Based upon my favorable interaction with the GM and Sale's Rep, I purchased my new vehicle.
Is this review helpful? Yes | No
Oct 5, 2015
great dealership. very professional. picked me up from the airport and the sale was completed within 1 hour
Is this review helpful? Yes | No
Sep 2, 2015
fast, and great experience
Is this review helpful? Yes | No
Read 9 old reviews
Apr 7, 2015
Very happy with my experience. The sales team followed up with me promptly. Much faster response rate then the other dealers. Thanks
Is this review helpful? Yes | No
Jan 2, 2015
Very honest good guy
Is this review helpful? Yes | No
Nov 14, 2014
Professional courtesy attentive to details
Is this review helpful? Yes | No
Oct 13, 2014
After the initial generic response email I replied and have gotten no response thus far. No surprise this dealer is terrible service and now sales too.
Is this review helpful? Yes | No
Apr 24, 2014
good
Is this review helpful? Yes | No
Jan 10, 2014
Stan_fambizdoc
25
I got an incredible deal on my 2013 Audi A6 Premium Plus (loaded with all but ventilated seats and the Prestige grill...which I didn't want anyway) and Sports Package. The folks at Jack Daniels Audi INCLUDED the saleman, finance manager, General Manager and service manager bent over backwards to make sure I was 'more than a happy customer'. The A6 is unreal and I couldn't be more pleased. I kept my 2005 A6 (purchased from my local deal in upstate NY) for 177k miles (9 years) and am selling it locally. I am HOOKED on Audi, but even more on their incredible dealership 'attitude' that I experience regularly at Langan Audi and just recently at Jack Daniels. NO BS from a CPA/consultant who shopped real hard and long before buying. Thanks to CarGurus.com also for being a precious resource for buyer... not just the sellers. You level the playing field for all.
Is this review helpful? Yes | No
Dec 19, 2013
Rip off company do not buy from them. They will not lower price of vehicle or work with you. Scam artist
Is this review helpful? Yes | No
Sep 16, 2013
The dealer responded and i purchased the car. I was very satisfied with the service.
Is this review helpful? Yes | No
Oct 5, 2012
Ok
Is this review helpful? Yes | No

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