Imperial Auto of Manassas

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8710 Kincheloe Dr, Manassas, VA 20110 - Map & Directions

Sales: (703) 368-7777

Aug 9, 2016
Dealer reponded to me in a timely manner, but never answered my questions about the car.so i called them after the second email try and found the info was posted wrong about the car.
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Jun 14, 2016
Would not send me information about the specific car. Just a listing of their used cars in inventory....didn't include the car that was the subject of my inquiry. Pretty useless. Thanks for asking.
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Nov 10, 2015
Terrible customer service did application with Patrick I guess my credit wasn't stellar so he didn't have the courtesy to call me back and say anything, he just never responded
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Sep 13, 2015
Wasnt tryin to put me in the car unless iput down a lot of money with my trade in seen like seen like they were tryin to get my car for free.
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Aug 30, 2015
Very prompt in replying to questions. Was disappointed that that do not ship.
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Aug 27, 2015
Good info
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Apr 8, 2015
They move to slow on getting you approved for a car loan.
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Feb 12, 2015
Warm human relations and patience in dealing with myriad customer requests are second to none.
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Jan 23, 2015
Timely and courteous response.
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Old Dealer Reviews

Sep 25, 2014
Poor service!!! Was about to purchase a car but a tow truck driver hit the car before me signing the papers. The dealership NEVER tried to help out with me getting another vehicle and they NEVER called back to assist me. Thanks Jason, you were no help!!!!
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Sep 8, 2014
excellent
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Jul 15, 2014
Great dealership, will work through your challenges to give you their best deal.
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Jul 1, 2014
Offered 8000.00 dollar less than Kelly Blue Book and Nada for my trade in.
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Jun 7, 2014
Great service deal with Leo honest and straight man
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May 10, 2014
This dealer will not even consider negotiating or making you feel good about purchasing from them. Lot is extremely small!
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Nov 9, 2013
Marlene took the to explain to me what I should do before I try to get the car of my dreams and come back to her in 6-9 months and she will make sure I get what I want.
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Sep 23, 2013
Georgie the Sales man is a good man. The company he works for, Imperial Auto is a joke and should not be in business.
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Apr 1, 2013
Great service ! Will buy from them again!
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Mar 18, 2013
Took a vehicle for a test drive. Staff was kind and courteous. It was a significant wait to get to the vehicle. Staff was having some issues with a customer.
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Nov 28, 2012
Ok
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Dec 19, 2011
I started the proceedings with one Lance and he has a very bad attitude. He does not know how to relate to customers. Also together with the finance manager Bobby they were able to strongly turn me off that I sent them an email not to deal with them again. Did not buy a car from them because in trying to negotiate Lance called me a LOSER!!!! Will not recommend them to anyone. Zero stars for them. Management has to instill some discipline in their staff. Joojo.
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