INFINITI of Hoffman Estates

The dealer contacted me within a short time. However, what I am looking for when shopping for a vehicle online, is the ability to get a rough idea of trade value of my car. It does not have to be right down to the penny, just a range of what it could be worth, but contingent on inspection. When they say they can do this on their website, and refuse to do it, it makes it tough to want to do business.

Excellent service from Alex Duvall!

Quick response and friendly.

Excellent response time.

very professional

very good dealership and staff

good experience contacted me right away long distance for me so I found a car closer by chance

Great response time & no pressure sales.

Alex was very prompt with following up, gave all of the important information and answered all of the questions. He was being a salesman, but definitely not too pushy!

Insulted my intelligence when discussing major problems with a used vehicle. Offered less than half of cost needed for repairs. Won't be back

I walked in the representative was not helpful and he was in his phone most of the time.. he didnt know what he was doing he was triying to charge like 8% in financing and also the car had spray painted spots everywhere worst experience.... never again the management is unreliable.

Very professional people ,great inventory and awesome modern store . Special thanks to Rick for giving me a great deal on the BMW X5 . I would highly recommend to anyone that is looking to buy a great car and have the best bying experience.

dealer followed-up quickly- very professional

Helpful

great

It was a great experience and the staff was very courteous and explained thru the features, benefit in detail.

I would give 5 stars for response time. 5 stars for the manager response time as well as to get the sales guy to stop calling me. I was contacted by Chad In my inquiry I offered a different price. Right off the bat he just said no and wanted to talk about other cars in the area and this is the best i was going to get. Every day after he called, text, and emailed. I told him on a Sat we had already told he said no there was no reason for us to talk again. With him saying no and calling me every day made him just look stupid. Why keep calling me when you said no you would not budge on the price. I even told him even if he came down on the price I would never give him my business because he does not know how to talk to people. He has old school tactics. All he wanted to tell me was about other cars in the area. I inquired online so chances are i've been looking online.. I only buy my cars online so I don't have to deal with people like Chad. All of my past cars online have been a very easy transaction. If a dealership is firm on the price they usually will just say it is the lowest they can go and they don't negotiate. This guy has no clue how to talk to people what so ever. Monday he called, text, emailed again so I contacted the manager to have this guy stop calling me. There's no reason to keep calling if you will not move the price on the car because I am firm on the price I want to pay if you say no not moving an inch on price guess what nothing else to talk about. Funny about online shopping I found a better car a year newer, 3000 miles less, and closer for me to go pick up so in all him telling me no was a win, win for me Thanks Chad.

Responded to my inquiry about the vehicle. Salesman was personable. We didn't agree on a price.

yes , the dealer got back to me right away. Truck didn't have what I needed but was impressed by the quick response.

Went to see the car and it wasn't there. Salesperson had removed it for multiple days. Never went back.

Great service and Tim was very helpful. He was very polite and professional. He was there every step of the sale and kept me informed of everything that was going on. Your looking for a great and confident sales consultant, Tim McLean is the man.

Friendly and helpful staff. Got a great deal. Would highly recommend.

Worked with Diosdado, stayed in touch with me and did not just dismiss me like other dealerships have.

Great

Prompt response to questions.

Very disappointing experience, will never go back again. Was contacted and was told by David that the radio had a broken tuner knob and that he would be checking with a Chrysler dealer on getting it replaced. Made the trip out there to test drive and was told by David that its probably just a couple dollar part that could be found on eBay. Left there to sleep on the price and called the next morning to let David know that we would purchase the car at their price as long as they had a recall taken care of and had the knob replaced. He then stated that I would have to come in 1st to purchase the car then the items would be taken of. I advised him that I would be glad to put a down payment on my credit card over the phone. He said that they didnt do that that its first come first serve which was news to me since I did that 2 years ago at their dealership when I bought a car from my daughter, which by the way had a similar experience promising something would be fixed on that car but never was. After going back and forth on the topic David said he would check. Later that day he texted saying the car was at the Chrysler Dealer getting the recall fixed and that he ordered the part which turned out more involved on eBay out of his own pocket. Next day my wife called him and was told by David that he had people coming to look at the car and again refused a down payment over the phone when my wife again expressed interest in purchasing the car again saying first come first serve. She then Called the the general manager and left him a message and never called back, Also got a robo email from the used car manager expressing interest in contacting me. After leaving my info I never heard from him either. Not customer friendly in any way.

Old-school used car salesmen say whatever they want to hear; get them in the door approach to car sales. The salesman had no idea what options were on the car. Didn't even have a clue what staggered wheels were!

Dealer was responsive and easy to work with for the most part. They went out of their way to provide excellent service, and the deal was completed quickly with a minimum of hassle. I would definitely work with them again.

They were awesome. Very trustworthy. The salesman was great. Very good people to work with.

Very accommodating and professional. Purchased the car of my dreams.

They contacted me right away. When I discussed what I was interested in with my salesman he went to work for me. I didn't end up buying from Infiniti but they were very professional.

phone call explanded car already sold will call if another one comes along

Tim.....you are the best......but your manager have no idea how to sell a car.your bos .....not good

Honest answers to all my questions. Very friendly and helpful with all my requests. Would definitely consider them when I purchase my next vehicle.

I was contacted by the sales rep. Alex and it was the very next day. Glad to know the vehicle was still there. He was polite and answered all the questions I had. Really glad he didn't rush me and took time with me. I made an appointment to see the truck and he confirmed it. I felt comfortable at the dealership. Wasn't just $$$$ walking though the door. They even came down and kept me in my range of payments I wanted. Great experience I must say.

Car was sent to auction when I arrived to view it.

Joel Gappa is the best salesman ever. My appointment took less than two hours and I drove away in the vehicle I wanted. Their customer service is excellent. I look forward to doing business with them again.

Quick response.

The sales team is outstanding! The communication and responsivness of the sales team is highly professional...very nice people to work with. Very polite and willing to help! 9

Great customer service however had no information on what was done with the used car we bought. In a matter of 2 weeks I have put nearly 2k into the car and there still is more to do. Would not suggest buying used from them

Great experience.

Hoffman Estates really do care about you.

Very Good Car dealer. They treated me like Gold.

Walter is awesome. Didn't get deal done !

Whole team is great..

Responded in a timely manner; very professional; No pressure.

Dealer replied very promptly and were very professional.

Great communication from Marcin. Ronnie was my sales rep and did an excellent job of making the buying process easy. Ryan in financing made the money part smooth. It's a great place to buy a car!

Very responsive

very nice on the phone, but I found the same car closer to me, so I never made it there

Contacted immediately.

This dealer, and salesperson Mr. Ronnie Brazier in particular, was extremely helpful. Upon my initial inquiry about a vehicle, I received an immediate response via email and shortly thereafter, I received a phone call. I discussed the vehicle in detail with Mr. Brazier. Since I was some 400+ miles away, Mr Brazier essentially became my "eyes & ears" in regards to the vehicle. He was forthright and honest about the vehicle. Once I was finally able to make it to the dealership, I inspected and drove the vehicle and it was exactly how Mr. Brazier described. I addition to being forthright and honest, Mr. Brazier was also very cordial and a pleasure to work with during the process. I will definitely consider purchasing another vehicle from this dealership, even if I do have to travel from Nashville to Chicago.

good, did not buy a car there, but John Lee was very helpful, and did not pressure me.

Great experience! Awesome place to buy a vehicle!

Good

Excellent service from the Internet Dept

Responds quickly, willing to accommodate customer.

Bought vehicle from dealer and so far I am very impressed. The vehicle rides well and was thoroughly inspected. My only problem was, once home I noticed (2) different sets of tires. Same size, just different.