IMX Auto Group

811 N Victory Blvd, Burbank, CA 91502 - Map & Directions

Sales: (818) 722-2303

Service: (818) 303-0800

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Certified Pre-Owned: No Transmission: 8-Speed Automatic Overdrive Color: Black Sapphire Metallic Description: Used 2014 BMW 4 Series 428i Convertible for sale - $36,995, 12,933 miles with Bluetooth, Premium Package, Aluminum Wheels
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Aug 26, 2016
Great Team got Robert (Sales) to assist in answering questions that I had in regards to this vehicle and Maria (Finance Manager) completed the deal in getting great finance APR for this 2009 year model !!!!!! Hat's off to the Team at IMX Auto Group it made my 200 miles deal real !!! Jorge 2009 Lexus 460LS (new owner)
Is this review helpful? Yes | No
Aug 20, 2016
Pretty straight forward - the price was the price. The car was in VG condition, but more than I wanted to pay.
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Jul 17, 2016
I requested a price on a car from this dealer, the dealership responded quickly with the information I requested, I actually dropped the the ball with communication and the sales representative followed up with me and said he would continue to do so if there was any change. The experience I had was a positive one.
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Jul 1, 2016
Although we weren't able to get the vehicle (my payment would have been to high), Tiger was awesome. He responded right away both text & email, set up a test drive, and was very nice. No pressure sales. I would definitely recommend them & would go back.
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May 6, 2016
dr_jeff
0
quick to respond and willing to provide information. relatively small operation with limited inventory
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Apr 22, 2016
Robert contacted me but I ended up buying a newer 335i
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Apr 15, 2016
Great response
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Feb 15, 2016
Good
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Dec 23, 2015
decent but wanted too much for their car
Is this review helpful? Yes | No

Response from IMX Auto Group:

Thank you Robert for your review. We price our vehicles less than other comparable vehicles at least in 150 mile radius . We do take in consideration overall condition , history , number of owners and options in evaluating every vehicle.  We also revise our pricing every two weeks and make changes if necessary . However we do take every reviews seriously and make the changes in our operation procedure to gain the most customer satisfaction . Thank you
Nov 1, 2015
Answered all of my questions and informative.
Is this review helpful? Yes | No
Sep 6, 2015
high non-negotiable prices
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Response from IMX Auto Group:

Thank you Max for your review. Its been little over six years now, which we have adopted one set no hassle pricing . Our patrons express their appreciation for this method in our reviews and in person. It has eliminated the confusion and frustration of car buying . A consumer simply purchases with confidence , if the vehicle conceives a value higher than the listed price . We price our vehicles in relations to other similar vehicles in market which are in at least 150 mile  . We do appreciate your opinion and we will take it into consideration . Thank you
Jun 24, 2015
Exceptionally knowledgeable staff, plenty of inventory
Is this review helpful? Yes | No
Jun 16, 2015
gtcar
5
Candid, straightforward manner. I felt the salesmen, Drew, Zack, truly wanted to make a deal. I felt no pressure and price, with amenities, all contributed to my purchase. Thank you IMX.
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Apr 23, 2015
answered my questions timely
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Mar 12, 2015
Very good thanks
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Jan 8, 2015
IMX Auto Group cannot be trusted. They committed to deliver the vehicle that we agreed to purchase then came up with a list of excuses why they could not fulfill their agreement to delivery the vehicle for free. They also would not budge on the price even after backing out on the free delivery. We bought the same used vehicle (model, year and color) with the exact mileage from another dealer and saved over $1000 on the total price.
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Response from IMX Auto Group:

The client lives in Redding California which is approximately 12 hours away from us near the border of Oregon. He got a quote of $1200 for shipment and he wanted us to pay for it. We offered the customer a plane ticket at our expense for him to come down and pick up the vehicle. He agreed only if we also paid for his son's plane ticket which is not a reasonable request. We had not promised nor have any obligation to pay for additional family members trip expenses. He mentions in the review that we did not budge on price but our pricing strategy has been Set-Pricing for all of our customers for
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Nov 14, 2014
I had a great buying experience at this dealer. The salesman (Robert Davoodi) and the Finance Manager (Maria Carbajal) were totally professional and as a result, the buying process was stress free. Robert presented the car in a very professional manner and all of his claims were to the point and accurate. During the "financial" signing process, Maria made it clear that her job was not to sell me a dozen different "add-ons". The entire signing process was less than 10 minutes. Additionally, I had a very competitive interest rate from my credit union when I arrived at IMX. Maria asked for a chance to beat the rate and did...by a fairly substantial margin. I highly recommend this dealership...Robert and Maria to anyone looking for a "no strings" deal with true customer based service. Lastly...as I live about 1.5 hours from this dealer, they delivered the car to my home on their flat-bed truck at no charge the following day (Saturday). A great dealership with great people!
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Nov 13, 2014
Very pleasant. Priced right. Never went to see car.
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Sep 2, 2014
I will recommend friend to BUY or CHECK IMX web
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Old Dealer Reviews

Aug 1, 2014
WOW! I had the best car buying experience ever here! No BS what so ever. It was so fast and easy! There was a 30 day warranty on my car and a light went out and I called and they are going to fix the problem AND give me a loaner car while they are fixing the issue! Never have I bought a used car and been treated like I was buying a new Mercedes! Tigran and Maria were so awesome and helpful without ever being pushy or pressuring me in to buying.
Is this review helpful? Yes | No
Jul 30, 2014
Best prices, best deal. I was so impressed with this dealership. I was grateful that I had such an excellent salesman in Tigran Hakopian. Financing was a breeze with the help of Maria Carbajal. So quick and efficient. My whole experience at the dealership was great. Any time my family or I are seeking to purchase a vehicle I will without any doubt call IMX, and in particular, Tigran, for any future vehicle pirchases.
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Jan 30, 2014
Good people just not the wright car for my Loan
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Response from IMX Auto Group:

Ron Thank you for your review , we do strive to accommodate every clients desired vehicle . Please consider us next time , when you are buying an Automobile.
Nov 6, 2013
Not the most knowledable or friendly staff.
Is this review helpful? Yes | No

Response from IMX Auto Group:

Thank you Harald , My name is Zack Aghajanian , I am the General Manager of IMX Auto Group . Please contact me direct (818) 303-0801 to discuss the experience you have had with our staff. I have searched our CRM Data and could not locate your name in our prospect client list. Every review is important to us , therefore please contact me at your convince . Thank you
Aug 31, 2013
sargerw18
0
Up front and honest, IMX Auto Group are relaxed and pressure free. It was a pleasure working with Raffi, Zach and Maria
Is this review helpful? Yes | No

Response from IMX Auto Group:

Thank you Sergey with twenty nine years of experience established in Automobile retail industry , we have adapted to a very unique work ethics which is consist of pressure free and very informative method of conducting business .
Jul 28, 2013
Very informative and get Customer Service.
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Response from IMX Auto Group:

Thank you Kim for your thoughtfulness and compliment .
Apr 25, 2013
Amazing experience. Every staff member was friendly and efficient. Will definitely recommend them.
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Response from IMX Auto Group:

Thank you Leyna , we appreciate your acknowledgment of our staff friendliness and efficiency .
Apr 15, 2013
One of the sales guy took my information down and never called me back. I gave the sales guy an offer and told him to ask his sales manager. His response was the manager will fire him. I was like what? I'm the customer and I'm giving you an offer. The worst thing the manager can say is "No." I was not able to negotiate the price. All the dealer said was "that is the set price." There was no why don't you come in and we will make something happen for you.
Is this review helpful? Yes | No

Response from IMX Auto Group:

Thank you for your review , as much as we emphasis in training our employees to professionally treat every client with dignity , we do have to admit  keeping a constant control is inevitable and in a very rare occasion they may make a false statement , which jeopardizes the entire companies integrity . We do deeply apologizing for this misconduct and would like you to consider our services for your future vehicle or service needs . We would also like to inform you , the employee  which had presented you with this false claim is no longer with our company . Thank you for your review , it was a
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Nov 21, 2012
Service was help positive and didn't feel pressured in any way, would reccomend to buy a car from.
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Response from IMX Auto Group:

Thank you Peter for your kind words , we appreciate your feedback .
Jan 21, 2012
Sunrise ford great
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