Herb Chambers KIA of Burlington

93 Cambridge St
Burlington, MA 01803

Sales: (339) 234-5126

Service: (781) 202-3456

Today 8:30 AM - 9:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 5, 2018
GuruDLT6X
Inquired about a car on a wednesday and asked to see it the same day. They had told me that i was able to, then called me back and stated the car was not at the lot and there would be a delay tranporting it to the dealership due to the storm. Understandable, i called friday because someone told me it would be there by then and told me the car was sold 2 days ago the day i orginally called. Overall, would not recommend. The lady should of just told me that it was sold so that i didn’t waste my time.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 3, 2018
Called ahead, and I was told the car would be ready to go when we got there. It was not. Dealership seemed cramped. Car just was not what we wanted after a closer look at the space behind the rear seat, and we moved on.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers KIA of Burlington:

Steve, My sincere apologies that the vehicle was not ready when you arrived. I will speak with the team about this. Our lot is tight and the added snow makes it feel a little cozier. We'd be happy to bring a vehicle to you if that would make it easier? My email is SOConnell@Herbchambers.com , if there is ever anything I may assist you with in the future, please feel free to contact me. Best, Senee O'Connell
Dec 21, 2017
Spoke with Lauren a couple of times. Very responsive and attentive to my needs and answered all my questions.
0 of 1 people found this review helpful.
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Response from Herb Chambers KIA of Burlington:

Thank you, Steven, for providing us with this great feedback! Happy Holidays! Senee O'Connell, General Manager
Nov 23, 2017
Jflan25
Got a quick response
Is this review helpful? Yes | No

Response from Herb Chambers KIA of Burlington:

Thank you!
Oct 29, 2017
Kid Can
Didn't like the sales guy, he was very short with us, not personable at all. List price was way more then what is listed on here, however they claim it as their no haggle price. Car said it had 18 miles to empty, when i told the dealer this he said we wouldn't be going that far, the ride wasn't long enough to make any kind of decision on the vehicle. I have been to this location before with better results, maybe he was just having an off day
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Oct 8, 2017
When I went into the dealership to keep my appointment, I told the sales manager that I had limited time but wanted to do a walk around on the car and come back later that day. The salesman brought the car around front and then asked me for a copy of my license. I refused to provide a copy just to look at the car. The salesman got angry, pushed the front door open and told me to go look at the car. Since I found the salesman very rude and angry I left the dealership and did not buy the car.
0 of 1 people found this review helpful.
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Sep 29, 2017
Very responsive!
Is this review helpful? Yes | No

Response from Herb Chambers KIA of Burlington:

Thank you, Lesley!
Jul 31, 2017
Jack Swig
prompt response, reasonably good sales assitance
Is this review helpful? Yes | No

Response from Herb Chambers KIA of Burlington:

Thank you, Jack!
Jun 15, 2017
average...salesmen was interesting didn't seem to really know what he was doing...he was "no longer with the dealership" when I picked the car up the next week. finance manager got an attitude when I told him I wasn't buying any if the "additional" warranties that they try to upsell you.....and they didn't seem to really be in any rush to have the vehicle ready for pickup after I dropped off a check for it........actually had another customer start complaining to me about the service when I went to pick up my car...........
5 of 5 people found this review helpful.
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Apr 30, 2017
I set up appointment to see the car on a Sunday morning and it was not there when I went to the dealership. I was told the GM had the car and it would not be available until the following day. Since I had driven from out of state, I could not make it back the next day. I made another appointment for the following Friday morning. Again, it was not there when I arrived. I was told the GM still had the vehicle. Since I had driven from out of state, they had the vehicle brought back for me to see it in the afternoon. So, I went to check out a couple other vehicles in the area and returned a couple hours later so I could see it.
5 of 7 people found this review helpful.
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Mar 24, 2017
mpomeara
5
excellent dealership not the best price but they can be competitive when you know what your doing
3 of 4 people found this review helpful.
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Response from Herb Chambers KIA of Burlington:

Thank you for your feedback. Please let us know if we can be of further assistance. Best, Senee O'Connell, General Manager
Feb 5, 2017
Seandannidara
Very helpful trying to locate a vehicle matching my desired specifications and price range. Haven't given up my search.
Is this review helpful? Yes | No

Response from Herb Chambers KIA of Burlington:

Thank you for taking time to leave us this great review. Please let us know if we can be of further assistance. Best, Senee O'Connell, General Manager
Oct 30, 2016
they are great to work with very helpful polite and very very nice
0 of 1 people found this review helpful.
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Response from Herb Chambers KIA of Burlington:

Thank you, Jean, so much for the wonderful review.
Sep 27, 2016
This dealer got back to me within a half hour or so. They listened to what I wanted and did not pressure me when I went to go loo at this vehicle...and then bought it. This was an easy process as there was not much room for negotiating. I feel that the sales and finance people were genuine
0 of 1 people found this review helpful.
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Response from Herb Chambers KIA of Burlington:

Thank you, Michelle! We appreciate your recommendation. We value your business and look forward to seeing you in the future.

Best,

Senee O'Connell, General Manager
Sep 20, 2016
Dealer kept in touch. Unfortunately car was sold before I could make it to the dealership
0 of 1 people found this review helpful.
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Response from Herb Chambers KIA of Burlington:

Thank you, Joe, for the feedback. Apologies on the car selling. Please let us know if we can assist you with finding a similar vehicle

Best,

Senee O'Connell, General Manager
Aug 13, 2016
Salesman (Bob) was courteous and polite and the dealership handle the transaction in a timely manner. No pressure and did not try to upsell me.
0 of 1 people found this review helpful.
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Response from Herb Chambers KIA of Burlington:

Thank you, Nathaniel, for taking the time to share your experience with Bob. We strive to provide our guests with exceptional customer service and I’m so pleased you’ve recognized Bob's hard work. We appreciate your business and we look forward to serving your automotive needs for many more years to come!

Best,

Senee O'Connell, General Manager
Aug 10, 2016
Its was fine, just I dont appreciate to received many time KIA adds.. Especially when I asked them To stop. I was contacted them for a Porsches... Not very smart from saler Guys.
1 of 1 people found this review helpful.
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Jun 15, 2016
teskicks
5
Bought the car with now hassles. A mistake in the paperwork was corrected when the car was transferred.
Is this review helpful? Yes | No

Response from Herb Chambers KIA of Burlington:

Thank you for the feedback and our apologies for the mistake with the paperwork.
Apr 6, 2016
Everyon was very helpful, easy to work with and fair. Buying experience, painless.
0 of 1 people found this review helpful.
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Read 4 old reviews
Nov 22, 2015
Great deal
0 of 2 people found this review helpful.
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Response from Herb Chambers KIA of Burlington:

Thank you, Patrick! We appreciate your business and look forward to seeing you again.

Best,

Senee O'Connell General Manager
Oct 30, 2015
Very responsive with calls and emails!
Is this review helpful? Yes | No

Response from Herb Chambers KIA of Burlington:

Thank you, Tina!

Best,

Senee O'Connell, General Manager
Jul 28, 2015
Overprice all their cars then try to reduce them after you've already purchased from sow body else! Smart pricing isn't to smart.
1 of 1 people found this review helpful.
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Sep 19, 2013
mkfjr
Initial inquiry was a bit sub-par, because the listed car wasn't actually onsite and in fact was already sold. But they did a good job following up offering to show other similar cars from inventory.
Is this review helpful? Yes | No

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