Henry Curtis Ford

Internet Approved, Blue Oval Certified, Quality Checked

1120 Auto Center Drive
Petaluma, CA 94952

Sales: (707) 419-3165

Service: (877) 398-1889

Today 7:30 AM - 8:00 PM
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https://static.cargurus.com/images/forsale/2018/07/15/19/04/2015_mini_cooper_coupe-pic-3847929424572696050-152x114.jpeg

2015 MINI Cooper Coupe S Used Cars in Petaluma, CA 94952

Great Deal
$2,662 BELOW
CarGurus IMV of $18,193

Price: $15,531

Mileage: 27,486

Location: Petaluma, CA 94952

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Pepper White Description: Used 2015 MINI Cooper Coupe S for sale - $15,531, 27,486 miles with Bluetooth, Alloy Wheels
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2018 Lincoln Navigator L Select 4WD Used Cars in Petaluma, CA 94952

Great Deal
$7,566 BELOW
CarGurus IMV of $85,338

Price: $77,772

Mileage: 22,140

Location: Petaluma, CA 94952

Certified Pre-Owned: No Transmission: Automatic Color: Black Velvet Description: Used 2018 Lincoln Navigator L Select 4WD for sale - $77,772, 22,140 miles with Bluetooth, Remote Start, Navigation System, Premium Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2018_toyota_c-hr-pic-6603108026101704189-152x114.jpeg

2018 Toyota C-HR XLE Used Cars in Petaluma, CA 94952

Great Deal
$2,663 BELOW
CarGurus IMV of $20,663

Price: $18,000

Mileage: 40,350

Location: Petaluma, CA 94952

Average time on market: 35 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Iceberg/ruby Flare Pearl Description: Used 2018 Toyota C-HR XLE for sale - $18,000, 40,350 miles with Premium Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2015_toyota_prius-pic-4642683002750018627-152x114.jpeg

2015 Toyota Prius Four Used Cars in Petaluma, CA 94952

Great Deal
$2,475 BELOW
CarGurus IMV of $20,475

Price: $18,000

Mileage: 21,044

Location: Petaluma, CA 94952

Average time on market: 23 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Winter Gray Metallic Description: Used 2015 Toyota Prius Four for sale - $18,000, 21,044 miles with Bluetooth, Backup Camera, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2018_lincoln_continental-pic-1223897381334285373-152x114.jpeg

2018 Lincoln Continental Select FWD Used Cars in Petaluma, CA 94952

Great Deal
$4,394 BELOW
CarGurus IMV of $44,006

Price: $39,612

Mileage: 13,987

Location: Petaluma, CA 94952

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2018 Lincoln Continental Select FWD for sale - $39,612, 13,987 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2017_nissan_armada-pic-7278378679037389731-152x114.jpeg

2017 Nissan Armada Platinum Used Cars in Petaluma, CA 94952

Great Deal
$3,271 BELOW
CarGurus IMV of $45,351

Price: $42,080

Mileage: 13,872

Location: Petaluma, CA 94952

Average time on market: 28 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Pearl White Description: Used 2017 Nissan Armada Platinum for sale - $42,080, 13,872 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Alloy Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2017_honda_accord-pic-4124970545509375956-152x114.jpeg

2017 Honda Accord Sport FWD Used Cars in Petaluma, CA 94952

Great Deal
$2,181 BELOW
CarGurus IMV of $23,176

Price: $20,995

Mileage: 11,744

Location: Petaluma, CA 94952

Average time on market: 23 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Modern Steel Metallic Description: Used 2017 Honda Accord Sport FWD for sale - $20,995, 11,744 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2016_honda_cr-v-pic-7550664091713360557-152x114.jpeg

2016 Honda CR-V Touring AWD Used Cars in Petaluma, CA 94952

Good Deal
$1,786 BELOW
CarGurus IMV of $28,281

Price: $26,495

Mileage: 15,812

Location: Petaluma, CA 94952

Average time on market: 50 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Alabaster Silver Metallic Description: Used 2016 Honda CR-V Touring AWD for sale - $26,495, 15,812 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2017_ford_f-150-pic-6787797443957927638-152x114.jpeg

2017 Ford F-150 XLT SuperCrew 4WD Used Cars in Petaluma, CA 94952

Good Deal
$3,747 BELOW
CarGurus IMV of $32,247

Price: $28,500

Mileage: 24,343

Location: Petaluma, CA 94952

Average time on market: 48 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2017 Ford F-150 XLT SuperCrew 4WD for sale - $28,500, 24,343 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2017_jeep_renegade-pic-3516059700986162496-152x114.jpeg

2017 Jeep Renegade Latitude 4WD Used Cars in Petaluma, CA 94952

Good Deal
$1,399 BELOW
CarGurus IMV of $19,394

Price: $17,995

Mileage: 9,954

Location: Petaluma, CA 94952

Average time on market: 61 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Solar Yellow Description: Used 2017 Jeep Renegade Latitude 4WD for sale - $17,995, 9,954 miles with Remote Start, Alloy Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2018/05/16/21/13/2015_volkswagen_golf_r-pic-290937332486228482-152x114.jpeg

2015 Volkswagen Golf R 4-Door AWD Used Cars in Petaluma, CA 94952

Good Deal
$4,333 BELOW
CarGurus IMV of $28,631

Price: $24,298

Mileage: 77,591

Location: Petaluma, CA 94952

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Deep Black Pearl Description: Used 2015 Volkswagen Golf R 4-Door AWD for sale - $24,298, 77,591 miles with Navigation System, Bluetooth, Leather Seats
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2014_mercedes-benz_cla-class-pic-4827284793277179856-152x114.jpeg

2014 Mercedes-Benz CLA-Class CLA 250 Used Cars in Petaluma, CA 94952

Good Deal
$1,960 BELOW
CarGurus IMV of $20,557

Price: $18,597

Mileage: 36,071

Location: Petaluma, CA 94952

Average time on market: 40 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Cosmos Black Metallic Description: Used 2014 Mercedes-Benz CLA-Class CLA 250 for sale - $18,597, 36,071 miles with Premium 1 Package, Bluetooth, Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2016_dodge_durango-pic-29430409804146686-152x114.jpeg

2016 Dodge Durango R/T Used Cars in Petaluma, CA 94952

Good Deal
$1,788 BELOW
CarGurus IMV of $34,783

Price: $32,995

Mileage: 14,143

Location: Petaluma, CA 94952

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Redline 2 Coat Pearl Description: Used 2016 Dodge Durango R/T for sale - $32,995, 14,143 miles with Navigation System
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2007 Chevrolet Silverado Classic 3500 Used Cars in Petaluma, CA 94952

Good Deal
$4,761 BELOW
CarGurus IMV of $22,756

Price: $17,995

Mileage: 66,092

Location: Petaluma, CA 94952

Average time on market: 18 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Summit White Description: Used 2007 Chevrolet Silverado Classic 3500 for sale - $17,995, 66,092 miles
https://static.cargurus.com/images/forsale/2018/07/15/19/04/2018_ford_flex-pic-1618267107648877338-152x114.jpeg

2018 Ford Flex Limited AWD Used Cars in Petaluma, CA 94952

Good Deal
$1,852 BELOW
CarGurus IMV of $30,660

Price: $28,808

Mileage: 14,026

Location: Petaluma, CA 94952

Average time on market: 37 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Magnetic Metallic Description: Used 2018 Ford Flex Limited AWD for sale - $28,808, 14,026 miles with Bluetooth, Leather Seats, Backup Camera, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 6, 2018
Car was just as described. Very clean exterior and interior. If you buy a car from them ask for Nick Bondoc. No pressure at all working with him. He definitely goes out of his way to help you.
Jun 23, 2018
Make appointment to see the car. The person who made the appointment was a no-show and the car was not there. Couldn’t find. Two other very similar cars were supposed to be there, but were several miles away. Drive to that dealer with salesman. One was not for sale. The other had not been serviced and could not be test driven. A lot of time searching, waiting. The salesman offered that I could hold the one unavailable car by signing a purchase contract and have the right to tear it up if the test drive proved unsatisfactory. Since I have prior experience with this model and the car is very low mileage, I agreed. A one-hour experience became a many hour, flaky, unresponsive, and cold experience. For all the flaky behavior there was no apology. In my long life with many dealership experiences, this is the flakiest I’ve encountered. had I known they were this random, I’d have started the test driving with a car at a different dealership.
1 people found this review helpful.
Jun 20, 2018
Zeethore
Motivated n professional
Jun 19, 2018
sichou chhim
Friendly folks there
May 30, 2018
Henry Curtis Ford was a pleasure to work with. I'm a very satisfied customer.
May 29, 2018
GuruZNZ7Q
5-star dealership, for sure! I purchased the vehicle listed, and everyone was warm, friendly, and helpful. I picked the car up the day after I purchased it, and it was beautifully detailed. Many thanks to everyone at this dealership!
Apr 28, 2018
tresean1
Very shady and unprofessional dealership. Workers seem very amateur and lazy. I contacted them to purchase the Cayenne, and before we even got started---they rudely said "we don't want to bother selling the car to you because you're out of state." What type of business is this??? Why not sell it to me? I was more than willing to pay to have it shipped to me. Why advertise your vehicle on the INTERNET, if you don't want to sell it to a buyer. You do know the internet goes beyond the state lines of CA right? When I called to speak to the supposed "supervisor," he was very rude and said that I should be ok with his decision and he can do whatever he wants to do! He wouldn't even let me get a complete sentence out, without raising his voice & cutting me off every time I tried to talk. Avoid this shady place at all costs. If you want good customer service, you WILL NOT get it here!
5 people found this review helpful.
Apr 24, 2018
Great service
Apr 23, 2018
What an amazing dealership and an even better sales and financing staff. Joey, Marshall, Nick and Gary made my 2 1/2 drive from Salinas to Petaluma worth the time, effort and energy spent to get me my car. In all honesty, I was so impressed that if I have another purchase somewhere down the road, I’d have no issues giving the Hansel group at Henry Curtis Ford my business, especially those at Ford. They were very helpful, informative, personable and genuine...I couldn’t praise them enough. Thanks to everyone!
0 people found this review helpful.
Apr 8, 2018
Prompt response though I decided on a different car
Apr 8, 2018
Guru5M13K
thanks for the phone call... scot
Mar 27, 2018
GuruYSFXH
Wasn't the car I was looking for, but good communication and quick responses, thanks!
Mar 19, 2018
Chris Winters
It was a great overall experience buying at Henry Curtis. I am pleased with the sales staff and finance team who made the buying experience pretty low stress. I had to drive an hour to purchase this hard to find vehicle and the team at Henry Curtis still gave me a great deal. I would definitely return to Petaluma to do business with them again. Special thanks to Marshall and the team.
Mar 14, 2018
Quickly response
Mar 10, 2018
Warm reception, had vehicle I was looking for, kind people good deal !! I would go back for a vehicle in the future
Mar 5, 2018
GuruYV21J
They were very helpful. I purchased this car.
Mar 1, 2018
Friendly and very courteous very informative about the vehicle that I was intrested in.
Feb 9, 2018
Very helpful.
Jan 27, 2018
Great follow up
Jan 4, 2018
This dealership was very slow to respond' and not willing to negotiate the price, or entertain the thought that the vehicle was an older vehicle, and not worth that price compared to newer vehicles with less mileage. I sent pictures of my trade-in on request, but never heard back. I believe this dealership has poor customer service rather than trying to help locals find fitting vehicles.
10 people found this review helpful.
Jan 2, 2018
They were very responsive to my questions.
Dec 19, 2017
Very friendly helpful easy to talk to did not pressure me into buying a car
1 people found this review helpful.
Dec 18, 2017
Todd at Henry Curtis has been extremely responsive and professional in assisting me with questions.
1 people found this review helpful.
Nov 22, 2017
GuruZ8BVP
Though the car was already sold, the sales staff were very courteous and helpful. It was my fault for not calling ahead to see if the vehicle was still avalible .
Nov 20, 2017
The dealership has poor sales communication. I spoke with Todd to see this vehicle on Sunday 11/19/17. When I arrive at the dealership Todd did not show up. Another salesman wanted to work with me and to find out, the car has been sold a day before,11/18/17 and the car is still displayed in cargurus and in their website. I traveled 1 hr and 30 mins just to check the car. POOR PERFORMANCE IN TERMS OF CLIENT COMMUNICATION. BAD EXPERIENCE WITH THIS DEALERSHIP!
17 people found this review helpful.
Oct 22, 2017
All buyer questions answered professionally. No pressure.
Oct 1, 2017
Quick respond but the car doesn't meet my need.
0 people found this review helpful.
Sep 26, 2017
Great buying experience. Everyone I interacted with at the dealership, on the phone or in person, was pleasant to interact with and eager to get me on the road, in my car of choice.
1 people found this review helpful.
Sep 15, 2017
TB75
very courteous and responsive treatment.
1 people found this review helpful.
Sep 7, 2017
Thus far a very responsive Sales team.
Sep 6, 2017
After driving 60 miles round trip I was disappointed. Arrived and told car was on test run..turned out the ID on the car listed was different then the one pictured. All they had were 2014's none of them worth the asking price. Felt I was a victim of bait and switch.
11 people found this review helpful.
Sep 4, 2017
Very friendly and helpful.
0 people found this review helpful.
Sep 2, 2017
Unrealistic value of cars. I made two fair offers on a car based off of NADA and KBB and the sales manager would not nogtiate at all.On my first offer they said they could only come down $300 then just 2 days later they drop price by $1k online. They weren't even willing to nogtiate when I made a second higher offer. If you like spending way too much for a car please use this dealership.
16 people found this review helpful.
Aug 26, 2017
Logansama
They contacted me promptly, were polite and not pushy. I didn't purchase the vehicle due to distance but if I lived closer, I'd have checked them out.
Aug 22, 2017
Friendly personnel with no high pressure tactics. The car I drove was not the car I later chose at another dealer.
Aug 12, 2017
Cardale
Very receptive and supportive as well as persistent in helping with a purchase.
Aug 12, 2017
Ronald Peters
The dealer could not have been better to work with. The car was nicer than described. The whole buying process was flawless plus they had complementary Starbucks Coffee. 2 thumbs up.
2 people found this review helpful.
Aug 9, 2017
Guru7B3R
Very good service
Jun 24, 2017
ajwdoc1
Great guy, 100% accurate in his statements and communications. Felt very comfortable dealing with him. No issues at all.
May 31, 2017
Very nice people but the car was sold.
May 27, 2017
Great response and well informed
May 24, 2017
DcDBoii .
Josey was amazing unfortunately not the car i wanted.
May 3, 2017
As pleasant as car buying can be!
May 3, 2017
Hom Sharma
I bought the car
1 people found this review helpful.
Apr 29, 2017
Took days to get answers from and never followed through. Contacted and they told me "sorry vehicle sold".
5 people found this review helpful.
Apr 19, 2017
Quick Response.. Very Professional
Apr 11, 2017
Great follow-up
Apr 4, 2017
speedy response, lots of paperwork confusion though
Mar 28, 2017
Good service just didn't purchase from them.
1 people found this review helpful.
Mar 27, 2017
Excellent customer service
1 people found this review helpful.
Mar 22, 2017
Bill is who I bought the vehicle from and he was great! Very poor service with Mike, the one who tries to sell you extra coverage! He's very nice to you until you say no to all the extras....then it's a completely different person. Pretty awkward after that. Thanks to bill I had a decent experience.
6 people found this review helpful.
Mar 11, 2017
Great help
1 people found this review helpful.
Mar 10, 2017
The car was sold and they made up some lame excuse that it was in for a smog check just to lure me in to look at other cars. And the car is still on several websites even though it is no longer available (even CarGurus).
9 people found this review helpful.
Mar 9, 2017
Henry Curtis Ford called me regarding my inquiry right away and provided great customer service!
2 people found this review helpful.
Feb 17, 2017
Their response to my inquiry was fast. Great people! Thanks
1 people found this review helpful.
Feb 12, 2017
Quick to respond to email And calls. Friendly, courteous.
1 people found this review helpful.
Feb 9, 2017
Very responsive
1 people found this review helpful.
Feb 2, 2017
Easy to work with. Responsive and Professional
Jan 24, 2017
Very good follow up.
Dec 26, 2016
KenSV
Responded quickly, but the car was sold.
Nov 15, 2016
Very friendly and reasonable dealership!
1 people found this review helpful.
Nov 12, 2016
after confirming car availability color and accessories, we visited the dealer to find wrong color wrong accessory package plus car was located at a different city lot. no return message after informing sales contact, days later I was sent an email asking if I wanted a different car.
5 people found this review helpful.
Nov 12, 2016
I ended up buying this car because according to their published ad, it had all the features I was looking for. I made the deal via phone and e-mail, sent the dealer a deposit and then flew up to northern California to get the car. The car was not ready when I got to the dealership so we completed the paperwork inside, I paid in full for the car via my personal check and then when the car was ready, I drove away to come back home to Southern California. Only afterwards did I discover that this car was mis-advertised regarding features and condition and I am greatly disappointed. It does NOT have several of the important features that were advertised and I particularly wanted helping me decide on which particular car I should buy. Plus I also discovered that both front seats are extremely worn, especially the driver's seat that is broken down and actually broken! This was supposed to be a Lincoln Certified car and as you can see, I had contacted several dealers over a period time to ensure that I got the car I wanted, with all the options and features I wanted and at the price I wanted to pay. I thought I had achieved my mission with this gray Lincoln MKZ Hybrid but I was misled by the dealer and am beyond disappointed in the car they sold me as it is NOT the car they had advertised. I am in current contact with the dealer to see how they can remedy this problem. Can you help here?
13 people found this review helpful.
Oct 22, 2016
5 stars for responsiveness! We live far from this dealership and purchased a vehicle closer to home...but Marshall was very quick responding to our inquiry via email and text. Also great follow-up from both Marshall and Stephanie...really friendly service.
Oct 11, 2016
They worked with me to get me to a price that I was comfortable with and made the process as painless as possible.
1 people found this review helpful.
Sep 28, 2016
Professional staff Easy to work with Smooth transaction
Sep 26, 2016
They were great and we got a great deal!
Sep 20, 2016
Responded quickly and answered my questions.
Aug 21, 2016
Dealer called back once and promised to call back with a status update later that night and I haven't heard from them in a week. Apparently my business is not appreciated.
6 people found this review helpful.
Aug 20, 2016
Spoke to sales lady and Internet manager. Both very helpful. Too bad car was sold.
1 people found this review helpful.
Aug 20, 2016
A woman named Krystal called me. She is looking for a yellow Renegade for me....
1 people found this review helpful.
Aug 16, 2016
Very good
Jul 21, 2016
Somewhat aggressive sales team, inflexible on pricing, vehicle wasn't ready for sale at the time of posting OR when I drove 45 minutes to see it. Fairly old school sales tactics.
2 people found this review helpful.
Read 69 old reviews
Jul 15, 2016
Greg The Man For Hooking It Up With The Deal I Wanted
Jul 11, 2016
we didn't end up getting a car from them but they were very responsive.
0 people found this review helpful.
Jul 7, 2016
The price was too high for me but I inquired about other like-vehicles with lower prices. I asked if he'd keep an eye out but didn't receive a response back. For responding to my original inquiry, I'm giving the dealer 3 starts. Had the rep attempted to build some rapport, he would have earned an extra star or two.
2 people found this review helpful.
Jul 4, 2016
The most professional contact I have experienced in my 45 years buying cars! Fast, courteous and no hassle offer. The sales manager and his sales department answered my questions and gave me a bottom line deal. I was ready to buy, when personal health circumstances, put the purchase on hold. I live three plus hour drive away, but I will buy my next car from them. Even follow up after the fact is better than any dealer I experienced! Follow up was to let me know when I am ready, they found additional discounts for me! I like using CarGurus and this just added more value to the service.
Jun 19, 2016
Happy customers.
Jun 3, 2016
They couldn't find the car It was at one of there other stores and couldn't tell me which one.
1 people found this review helpful.
Jun 3, 2016
lurch394
Very easy to work with! The car lacks one jack part, but the salesman is working on it.
May 31, 2016
Awesome experience. I purchased this car after the test drive. It was easy and they were responsive to every question I had. I will buy my next car here!
May 27, 2016
Did know their inventory that they have in stock, Their email were very inaccurate and were very misleading made me very uncomfortable to do bussiness with
2 people found this review helpful.
May 21, 2016
I ended up buying a great car here, for much less than I was originally planning to spend. Nick Bondoc was very helpful and I highly recommend Henry Curtis Ford.
May 12, 2016
Excellent experience. They are delivering the car to Nevada today. Price was good and negotiable.
1 people found this review helpful.
May 9, 2016
Great response from the dealer. I even asked him about the traffic as the dealership is above a bottleneck of road construction between Marin and Petaluma. He was very helpful with alternative routes to take.
Apr 30, 2016
Very kindly followup. Very good rice. Highly recommended.
Apr 12, 2016
Followed up
Apr 5, 2016
good price, didn't purchase
Mar 29, 2016
Internet manager did not pick up voice mails even though I called the number he gave me. Drove an hour and a half to see the car but car wasn't on the lot. Had to wait 45 minutes for them to bring the car from Santa Rosa. Dealership manager bought us a tank of gas as an apology but just poor experience overall.
2 people found this review helpful.
Mar 10, 2016
Salesman did not present a good value for the vehicle. I wound up purchasing a new vehicle, an upgraded SLT model with partition, back up camera, aluminum wheels and fog lamps for only $3,500 more out the door. I told the salesman I was comparing to the new one, and willing to sacrifice the extras for the right deal. The new one was a far better value.
2 people found this review helpful.
Mar 8, 2016
A fine overall experience. I found the car online, and happened to be in Petaluma. Drove the car, and was impressed. The price was a little high, so the next day I made an offer over the phone. The dealer accepted, and had his guys drive it down to me (2hr drive), and signed the paperwork here. Good people. I didn't have much time, and probably should have spent more time checking the car out, but it worked out great.
Mar 7, 2016
They tried their best to help me with my purchase.
Mar 2, 2016
Excellent service, great attitude.! Stewart was really helpful. & I think I get a great deal.!!! Thanks a lot.!!! Ford Petaluma.
Feb 25, 2016
Sales rep was cool but the car wasn't as excellent as they said. Had a shaking in the steering. They called back to say they fixed it but couldn't give me an answer as to what the problem was and what repair they did. This resulted in my not going back.
2 people found this review helpful.
Feb 9, 2016
Everyone there works as a team and was very interested in making my car search a satisfactory one, which it was.
0 people found this review helpful.
Jan 9, 2016
Quick response, sent additional photos of the vehicle, excellent customer service by everyone we came in contact with.
Jan 8, 2016
Dealer called once and said she would get back to me with some possible cars to look at. Never heard back from her so went to the Subaru dealer and bought a hybrid there.
2 people found this review helpful.
Jan 3, 2016
This is a Ford dealer so not too knowledgeable about the Prius. I knew the car I was looking for and they offered a fair price on a low mileage 2010. The staff was friendly. The salesman, Greg, was helpful and answered my questions to my satisfaction.
Dec 11, 2015
Excellent in customer service. Excellent service department.
Dec 10, 2015
good follow up. stayed in touch
Dec 7, 2015
Great
Dec 2, 2015
I received a contact from them, I responded with three questions about the vehicle(before driving two hours to see it), and they have not responded in four days. Terrible.
1 people found this review helpful.
Nov 13, 2015
foglifter
Total bait and switch with this car. Dealer claimed to have sold it the night before and "they're so busy" that they couldn't pull off the website. However, it was still up for days after I left.
1 people found this review helpful.
Nov 11, 2015
Wes and the Internet sales team are super patient and kind.
Sep 20, 2015
Good follow up-just bad timing for us. We're not done looking.
Sep 9, 2015
Very responsive, Steve was helpful, thorough, and lnowledgeable.
Aug 14, 2015
strange inquiry process; got a contact from the internet sales manager but he only could provide you with certain information, according to him; you have to come in to talk to sales person to get the rest of the information. i lived over 1 1/2 hour away so i would like to get as much info as possible before driving out, they couldnt do that!
Aug 13, 2015
Overpriced and could not get the job done and gave me the runaround
Jun 25, 2015
jenwa
Very friendly. Easy to contact. Great customer service.
Jun 8, 2015
they promised me they were going to keep the vehicle for me after driving a hundred and thirty five miles I get a phone call I'm 15 minutes from the dealership they say oh by the way we sold the vehicle wasn't very nice at all
May 14, 2015
Good company !
Jan 10, 2015
Quick response and follow up I could not find the car that fit my budget.
Dec 22, 2014
Called and was polite.
Dec 12, 2014
Best experience I could have asked for!
Dec 6, 2014
I still haven't purchased a vehicle yet I am taking my time but so far the experience with this dealer has been excellent. They have been helpful in a no pressure way.
Dec 4, 2014
Excellent dealer - very honest
Nov 3, 2014
Web Manager Todd had been in touch with me for weeks trying to find a car that I wanted that fit my budget. The day I drove to see a car Todd said meet my requirements he sent me E-mail and Pictures up till just shy of 1:00. Then I Drove from Santa Cruz to Pataluma a 3 hr road trip once I got there he ponded me off on a salesman after telling me the car had Been Sold. First thing #2 did was show me two cars of the wrong model land twice the price!!! I was steaming Mad so I told #2 not to call me. I wasn''t going to let them burn me twice. On the day I bought a car, #2 called me too tell me the car was in there inventory and to go by and see the car they told me they had already sold!! It's Dishonest Salesman like Todd that have given Use car dealers a bad Name!
Nov 1, 2014
Dealer did whatever it could to convince me to make the long drive to see the vehicle. Once there, it was an entirely different story and everything discussed previously was out the door. Friendly salespeople (part of the job), but I'm severely disappointed at the lack of respect towards a potential customer's time.
Oct 7, 2014
Responded my email
Oct 5, 2014
Helpful
Sep 14, 2014
Excellent help...purchased car...'08 Jaguar XJ8L
Jul 11, 2014
They are very kind
Jul 9, 2014
good communication
Jun 24, 2014
Never actually went 2 lot. They followed up same day. However I ended up buying another car. Seems nice though
May 31, 2014
The salesman I dealt with was very nice. get back to me in a timely manner, The dealership it's self s....s, one of the things wrong with there Porsches they had for sale was the Radio didn't work, They refused to even look at it or fix it unless I promised to buy the car first? REALLY?? Buy the car first and then they will fix something on the car? Hansel has gone way down hill. I have purchased vehicles from Hansel. But I will never walk on their lots again!
May 28, 2014
If buying a car is like pulling teeth, this is a 5 star resort. It was a great experience, worth the 3 1/2 hours drive from Fresno. From the Internet Director Scott to sales rep Ryan they were the most professional yet friendly and courteous people I ever met at a car dealer. Ryan even came after us to set up the Bluetooth when he didn't have to, since we were about to go home. He is very knowledgeable about everything as if he swallowed the owner's manual and ready to answer or show whatever you ask. Very impressive! No snubs, willing to negotiate staff. You just can tell the employer's attitude reflects on the employees. I bought the car I wanted for the price I had in mind, more or less, and I am very happy. I would recommend this dealer to anyone.
May 15, 2014
ATOMICVETTE
Apr 5, 2014
So friendly at first, super quick to respond, sent me tons of pictures because they new I needed all details up front since I was driving a long distance just to buy their car, but later after driving 2.5 hours to buy "my car" I saw the pictures sent were carefully taken to not show the extensive paint damage, not to mention the out right lies of the condition of the car! It was trashed inside and out! So bummed, they had no apologies nor cared, they were still trying to sell me the car and said they could give me a good price but wouldn't fix anything. Typical.....dealerships like this one give them all a bad rap.
Feb 19, 2014
Great service and no pressure tactics. I would definitely buy with them again.
Jan 15, 2014
very commendable service
Nov 22, 2013
Quick to respond and follow up in regards to finding us the truck we are currently looking for.
Aug 23, 2013
Ed Fero (salesman) was outstanding
May 31, 2013
GREAT and helpful!
May 25, 2013
After an initial disappointment in the auto that I came looking for (it did not have all the options that were posted on website), I was eventually presented with a good car that I am even more happeier with than the car that I originally came for. I am definite that I will visit this dealer again if necessary. Jorge was an excellent saleman who was patient and very accommodating. My customer service experience was very exceptional. I was impressed with the vast options of cars that were on the lot. Overall a good/great experience. I walked away happy and satisfied.
Nov 26, 2012
vehicle over priced,played games,wouldn't give me an actual price salesman brought in another salesman "so he could get a better deal" i asked about sale price i was told a price that i had seen online, no change what so ever!
Oct 18, 2012
Anthony responded quickly and had good information.
Oct 17, 2012
Dealer responded
Oct 17, 2012
They accepted my offer, then raised the price by $3400.
Oct 13, 2012
Theey responded promptly but when I called to inquire about the car, one dealer took a few hours to call back. I then called her back and she told me that the car I inquired about sold just one hour ago.
Aug 27, 2012
Medium pressure selling strategy. I tend not to trust sales staff who want to be too suave in order to manipulate what would otherwise be rational decisions. Did not make a purchase.
Jul 18, 2012
Carlacoo
Dealer was really cool to deal with. Purchased a 2007 Maxima at a great price. I would definitely do business again.
May 7, 2011
I made an appointment to see the listed car. When I got there the car was not, had been loaned out. They did find a similar vehicle that I was able to test drive. The car I came to see was supposed to have a tow package according to the listing and was the reason I interested. Turns out the listing was wrong, no tow package. I checked the listing days later and it was not corrected. So they were nice but ultimately it was a waste of time.

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