HGreg.com

8505 NW 12th St, Doral, FL 33126
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Featured Listings
https://static.cargurus.com/images/forsale/2017/02/23/09/39/2014_jaguar_xj-series-pic-6323517982804811025-152x114.jpeg

2014 Jaguar XJ-Series AWD Used Cars in Doral, FL 33126

Great Deal
$8,018 BELOW
Instant Market Value of $44,017

Price: $35,999

Mileage: 10,569

Location: Doral, FL 33126

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Ultimate Black Metallic Description: Used 2014 Jaguar XJ-Series AWD for sale - $35,999, 10,569 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/07/08/59/2014_ram_1500-pic-1898582560820372914-152x114.jpeg

2014 Ram 1500 Tradesman Quad Cab 4WD Used Cars in Doral, FL 33126

Great Deal
$5,487 BELOW
Instant Market Value of $23,376

Price: $17,889

Mileage: 35,747

Location: Doral, FL 33126

Average time on market: 34 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Granite Crystal Metallic Clearcoat Description: Used 2014 Ram 1500 Tradesman Quad Cab 4WD for sale - $17,889, 35,747 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/10/17/09/2013_ford_expedition-pic-7626906178348638672-152x114.jpeg

2013 Ford Expedition EL Limited 4WD Used Cars in Doral, FL 33126

Great Deal
$5,928 BELOW
Instant Market Value of $32,827

Price: $26,899

Mileage: 46,116

Location: Doral, FL 33126

Average time on market: 54 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Metallic Description: Used 2013 Ford Expedition EL Limited 4WD for sale - $26,899, 46,116 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/27/09/05/2013_lexus_rx_350-pic-8018931195501973551-152x114.jpeg

2013 Lexus RX 350 Used Cars in Doral, FL 33126

Great Deal
$5,041 BELOW
Instant Market Value of $30,038

Price: $24,997

Mileage: 22,969

Location: Doral, FL 33126

Average time on market: 36 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Starfire Pearl Description: Used 2013 Lexus RX 350 for sale - $24,997, 22,969 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Premium Package, Luxury Package
https://static.cargurus.com/images/forsale/2017/02/27/09/05/2013_toyota_highlander-pic-6900737879263034611-152x114.jpeg

2013 Toyota Highlander Used Cars in Doral, FL 33126

Great Deal
$5,026 BELOW
Instant Market Value of $20,913

Price: $15,887

Mileage: 29,267

Location: Doral, FL 33126

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Nautical Blue Metallic Description: Used 2013 Toyota Highlander for sale - $15,887, 29,267 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/17/09/48/2013_volkswagen_passat-pic-4653344837307759761-152x114.jpeg

2013 Volkswagen Passat SEL PZEV Used Cars in Doral, FL 33126

Great Deal
$3,241 BELOW
Instant Market Value of $16,740

Price: $13,499

Mileage: 24,280

Location: Doral, FL 33126

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tungsten Silver Metallic Description: Used 2013 Volkswagen Passat SEL PZEV for sale - $13,499, 24,280 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/07/09/16/2012_mercedes-benz_glk-class-pic-5397298696366178225-152x114.jpeg

2013 Hyundai Elantra GLS Used Cars in Doral, FL 33126

Great Deal
$2,791 BELOW
Instant Market Value of $11,790

Price: $8,999

Mileage: 14,544

Location: Doral, FL 33126

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Harbor Gray Metallic Description: Used 2013 Hyundai Elantra GLS for sale - $8,999, 14,544 miles
https://static.cargurus.com/images/forsale/2016/11/16/09/25/2015_lexus_rc_350-pic-7051160284130609973-152x114.jpeg

2015 Lexus RC 350 Coupe Used Cars in Doral, FL 33126

Great Deal
$5,581 BELOW
Instant Market Value of $40,480

Price: $34,899

Mileage: 5,059

Location: Doral, FL 33126

Average time on market: 43 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Nebula Gray Pearl Description: Used 2015 Lexus RC 350 Coupe for sale - $34,899, 5,059 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/27/09/05/2012_volvo_xc60-pic-7063226749641492835-152x114.jpeg

2012 Volvo XC60 3.2 Premier Plus Used Cars in Doral, FL 33126

Great Deal
$2,706 BELOW
Instant Market Value of $20,205

Price: $17,499

Mileage: 43,913

Location: Doral, FL 33126

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Stone Description: Used 2012 Volvo XC60 3.2 Premier Plus for sale - $17,499, 43,913 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/12/15/16/2014_hyundai_elantra-pic-8692638541865376837-152x114.jpeg

2014 Hyundai Elantra SE Used Cars in Doral, FL 33126

Great Deal
$2,719 BELOW
Instant Market Value of $12,118

Price: $9,399

Mileage: 18,500

Location: Doral, FL 33126

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Phantom Black Description: Used 2014 Hyundai Elantra SE for sale - $9,399, 18,500 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/11/01/39/2013_bmw_m5-pic-6824108083623788999-152x114.jpeg

2013 BMW M5 Sedan Used Cars in Doral, FL 33126

Great Deal
$8,739 BELOW
Instant Market Value of $55,938

Price: $47,199

Mileage: 19,540

Location: Doral, FL 33126

Average time on market: 51 days Certified Pre-Owned: No Transmission: 7-Speed Manual Color: Monte Carlo Blue Metallic Description: Used 2013 BMW M5 Sedan for sale - $47,199, 19,540 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/27/09/05/2012_jeep_wrangler-pic-6755983896527623419-152x114.jpeg

2012 Jeep Wrangler Sport Used Cars in Doral, FL 33126

Great Deal
$4,383 BELOW
Instant Market Value of $22,382

Price: $17,999

Mileage: 36,163

Location: Doral, FL 33126

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Black Clearcoat Description: Used 2012 Jeep Wrangler Sport for sale - $17,999, 36,163 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2017/01/05/12/14/2013_toyota_4runner-pic-3965762976283764451-152x114.jpeg

2013 Toyota 4Runner Limited Used Cars in Doral, FL 33126

Great Deal
$3,768 BELOW
Instant Market Value of $29,567

Price: $25,799

Mileage: 41,036

Location: Doral, FL 33126

Average time on market: 41 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Classic Silver Metallic Description: Used 2013 Toyota 4Runner Limited for sale - $25,799, 41,036 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/27/09/05/2012_bmw_x3-pic-3458879813573702806-152x114.jpeg

2012 BMW X3 xDrive28i Used Cars in Doral, FL 33126

Great Deal
$3,821 BELOW
Instant Market Value of $24,120

Price: $20,299

Mileage: 16,402

Location: Doral, FL 33126

Average time on market: 27 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Alpine White Description: Used 2012 BMW X3 xDrive28i for sale - $20,299, 16,402 miles with Bluetooth, Leather Seats, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/02/27/09/05/2013_bmw_3_series-pic-6827797889634432522-152x114.jpeg

2013 BMW 3 Series 328i Convertible Used Cars in Doral, FL 33126

Great Deal
$5,070 BELOW
Instant Market Value of $24,669

Price: $19,599

Mileage: 29,760

Location: Doral, FL 33126

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Imperial Blue Metallic Description: Used 2013 BMW 3 Series 328i Convertible for sale - $19,599, 29,760 miles with Bluetooth, Leather Seats, Alloy Wheels
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Feb 19, 2017
rmontese2
Excellent
Is this review helpful? Yes | No
Feb 18, 2017
mharrispt
friendly and informative
Is this review helpful? Yes | No
Feb 16, 2017
Best car I see on web, price is very good still thinking.
1 of 1 people found this review helpful.
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Feb 14, 2017
Familia_2075
Quick response
3 of 3 people found this review helpful.
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Feb 13, 2017
Bait and switch. Anything to get you on the lot
3 of 3 people found this review helpful.
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Feb 11, 2017
ProMaster_1556
These guys had a decent selection for a decent price. In general the cars were not cleaned up so they weren't overly appealing. And when the salesman wanted to take us to a remote lot in a overcrowded jitney, we decided this was not the dealer for us
1 of 1 people found this review helpful.
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Feb 11, 2017
Dirty cars, for the most part an uneducated staff. No professionalism, kept me waiting for like 40 minutes to tell me the car wasn't in stock. Didn't even offer to show me another one. Even after I gave him my name and number (since he didn't ask me) nobody ever called me to let me know the car was available. I had the cash ready to strike a deal and my money wasn't good for them.
1 of 1 people found this review helpful.
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Feb 10, 2017
Imro27
5
I drove 1-1/2 hours to HGreg only to find out that the car was not available at the Doral location. A waste of my time.
1 of 1 people found this review helpful.
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Feb 9, 2017
I called and emailed 4X before I spoke with anyone. One person I finally spoke with did nothing that was asked of her. Another was more helpful but added 4K in unnecessary fees. I would never buy a car from this place. Lowest price on the internet but their fees make it the most expensive. The place is a SCAM. Avoid this place at all costs.
2 of 2 people found this review helpful.
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Feb 9, 2017
Very Good Experience.
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Feb 9, 2017
Astra_2648
Great Service and good prices.
1 of 2 people found this review helpful.
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Feb 8, 2017
Top notch auto dealer. Full disclosure
0 of 1 people found this review helpful.
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Feb 7, 2017
But I request pictures of the original vehicle inside and outside, and they never complied with my request. They called me and told me that they do not have the vehicle in their location. How they are offering a vehicle for sale when they do not have possession of that vehicle. I did not call them back because of that.
Is this review helpful? Yes | No
Feb 7, 2017
good.
0 of 2 people found this review helpful.
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Feb 2, 2017
Took 3 tries over a 3 day period to get them to respond
1 of 1 people found this review helpful.
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Jan 24, 2017
They were good to work with but by the time I drove from Orlando to South Florida, the car was sold. Bummer.
Is this review helpful? Yes | No
Jan 22, 2017
Fast response!
1 of 1 people found this review helpful.
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Jan 19, 2017
Very good, but I am not ready yet
Is this review helpful? Yes | No
Jan 18, 2017
Good first response then no follow-up.
Is this review helpful? Yes | No
Jan 15, 2017
Dealer contact me promptly and helped quickly when I arrived.
Is this review helpful? Yes | No
Jan 10, 2017
They were not timely in their response and did not followup with additional information as promised.
1 of 1 people found this review helpful.
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Jan 4, 2017
He got back to me right away and followed up with info.
1 of 1 people found this review helpful.
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Jan 4, 2017
This dealer called me back almost immediately.
1 of 1 people found this review helpful.
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Dec 31, 2016
I was contacted immediately by Chris. I went up and Chris sent me to Hector. We made a deal on the 2008 Chrysler 300 C. "It'll be back on Wednesday (thats 5 days) from the body shop" they said. It needed a new grill. The little short manager came out, shook my hand and said "Do we have a deal?" I said yes. Wednesday came and went. That Friday I contacted Hector. He said it wasn't back yet, they were waiting on a part...a part for what? 2 weeks later, still no car. I ask whats up, he tells me someone else bought the car. MEANWHILE, I am paying for rental cars waiting for this one to be available. They DID NOT contact me to tell me anything. According to the listing, They said it had 1 owner. According to the Car Fax, it had 3. They have definitely lost my business. I am in the process of now purchasing a Challenger and my son a truck. It won't be through them. Buyer Beware.
20 of 20 people found this review helpful.
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Dec 31, 2016
the price to high with dealer fees.
4 of 4 people found this review helpful.
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Dec 30, 2016
They contacted me immediately, but once I got to the dealer to see a specific car I had inquired about, they didn't have the car in the dealer. Yes they showed me other options, but I specifically wanted to see one car that was supposedly on their stablishment ready for me to see.
11 of 11 people found this review helpful.
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Dec 27, 2016
It was very professional. Junk fees are crazy and ridicules. Other than that, cool guys!
2 of 2 people found this review helpful.
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Dec 27, 2016
Good communication
0 of 1 people found this review helpful.
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Dec 22, 2016
Very good on responding to calls/questions
0 of 1 people found this review helpful.
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Dec 12, 2016
awesome dealt with Lee who was great. Not pushy or anything but did his best to find me something within my budget.
2 of 3 people found this review helpful.
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Response from HGreg.com:

Thank you for your review Louis!
Dec 10, 2016
Great communication.... will recommend that website to anyone and thank you Marco
0 of 1 people found this review helpful.
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Response from HGreg.com:

Thank you for your review Marie!
Dec 9, 2016
mikeriley17
Was passed to three different sales persons. One said he was about to leave for the day. However he stayed there for over an hour speaking with a co-worker.
5 of 5 people found this review helpful.
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Response from HGreg.com:

Hi Mike Riley,

I'm very sorry to hear that you were passed to three different sales personnel. I'd like to hear more details about your entire experience. Would you mind emailing me so that I could learn more? Also, would you happened to recall the name of any of the sales personnel you worked with?

Kind Regards,

Geneva - Marketing Manager
Geneva@hgreg.com
Nov 30, 2016
I talked to the Internet sales and explained my situation... Once I drove 2 hours they couldn't help me.. They could have said that over the phone if they took the time to listen.. Once I got there.. They gave me a man who could barely speak english.. Worst service ever..
14 of 14 people found this review helpful.
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Response from HGreg.com:

Hello Laurie,

I am really sorry to hear that you drove two hours to our dealership and couldn't be helped once you arrived. Unfortunately, our Internet sales team are not at liberty to discuss sensitive financial information over the phone for legal reasons. Someone should have explained that to you. If they did not, I sincerely apologize.

I empathize with your situation, that must have been extremely frustrating for you. I'm also sorry to hear that you had a difficult time communicating with your sales representative. Did you ask for a different sales representative who you could conve
 More ...
Nov 19, 2016
Great conversation.
2 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Thank you!
Nov 14, 2016
Fast to respond. Very professional. No gimmicks or games. Will definitely use and recommend them in the future.
0 of 2 people found this review helpful.
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Response from HGreg.com:

Thank you for your review Justin!
Nov 10, 2016
Very responsive to my questions.
0 of 3 people found this review helpful.
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Response from HGreg.com:

Thank you!
Nov 8, 2016
Tried selling my brother this vehicle lies about carfax . Inspector showed me prior damage . Shop else where .
11 of 12 people found this review helpful.
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Response from HGreg.com:

Hello Eric,

I'm sorry to hear that you and your brother had a less than desirable experience. It sounds like there may have been some misunderstanding about the Carfax report you received. We cannot lie about what the Carfax reports states, we have no control over what the reports note. If you feel there was an accident on the vehicle that wasn't reported on the Carfax report, that may very well be possible. That is something that can easily happen with any dealer you shop at. However, it is nothing intentional on the part of the dealer to withhold information. We simply provide the reports
 More ...
Oct 26, 2016
After arriving it was made clear that the advertised price of the car was not the price of the car. In checking the reviews I discovered there are an additional $1,895 in dealer fees that are not reflected in the advertised price. For a cash buyer, not someone looking to finance their car, I would look at more traditional dealers.
25 of 25 people found this review helpful.
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Oct 24, 2016
Quoted different price than advertised.
14 of 14 people found this review helpful.
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Oct 24, 2016
I kept asking for interior color (as a convertible so did not want dark interior) as not listed & pix was from the automaker (BMW) catalog. Was told "they just purchased the car", then that car was sold. Could not get a straight answer from Greg (used out of state car sales Mgr). Horrid experience & kept contacting me but could NOT get my one ? Answered. Their reviews are NOT good for a reason. I think they may be a bait & switch dealer!!
9 of 9 people found this review helpful.
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Oct 20, 2016
Jamesejudd
I asked for a buyers sheet to take to my banker and they sent a picture that was taken with a phone which could hardly be read. So I just forgot about this truck.
6 of 6 people found this review helpful.
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Oct 10, 2016
It was interesting and nice
0 of 5 people found this review helpful.
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Oct 10, 2016
Experience was fine. Dealer contacted me. The mileage was not in my guide line. Don
1 of 4 people found this review helpful.
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Oct 4, 2016
They were very forthright and helpful
1 of 3 people found this review helpful.
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Oct 1, 2016
Quickly Responded.
0 of 1 people found this review helpful.
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Sep 24, 2016
It was a little hard to understand her. Answers very short. I had ask the question if the car was still available yesterday and am still waiting for a reply.
1 of 2 people found this review helpful.
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Sep 23, 2016
They were rude. Could not find all the cars I wanted to look at. Cars were jammed in the lot, it was not easy to get around the cars to look at them.
7 of 7 people found this review helpful.
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Sep 22, 2016
Very good
0 of 3 people found this review helpful.
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Sep 20, 2016
Nice cars but most of them have been involved in somekind of accidents. Which is a shame.
11 of 11 people found this review helpful.
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Sep 20, 2016
They called me right away, yet after then telling me a similar vehicle was in the shop, they never followed up with me afterwards.
1 of 1 people found this review helpful.
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Sep 18, 2016
Edward8122
Ronald is my salesman,very professional and stayed in contact on any changes
1 of 1 people found this review helpful.
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Sep 18, 2016
Called but they dint even had there car in there dealership. I guess the car never arrived.
0 of 1 people found this review helpful.
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Sep 17, 2016
A wonderful car buying experience
Is this review helpful? Yes | No
Sep 14, 2016
Vehicle not at dealership. Per salesman, it is still in route. No pictures were available. Note: Salesman is proving great communication.
Is this review helpful? Yes | No
Sep 13, 2016
Great communicative. Very professional and helpful
0 of 1 people found this review helpful.
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Sep 7, 2016
Car I want 6 k over book value. They don't want to sell it I guess.
4 of 4 people found this review helpful.
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Sep 5, 2016
crpf
I was contacted immediately and given a fair price for the vehicle that I inquired about. The salesman did not play games and told me the truth about the vehicle for sale. I would not hesitate to deal with them in the future.
1 of 1 people found this review helpful.
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Sep 4, 2016
Typical used car experience. Had paperwork problems. No one would help once car was paid for. Very frustrating.
5 of 5 people found this review helpful.
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Aug 31, 2016
They didn't find the car....after having received email like...please visit us asap we are here to help you etc.. Bad experience. Lost of time.
6 of 6 people found this review helpful.
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Aug 28, 2016
Answered my questions quickly
Is this review helpful? Yes | No
Aug 22, 2016
I was quickly contacted and invited to visit and view the car.
Is this review helpful? Yes | No
Aug 22, 2016
The dealer responded promptly and provided me with the information I requested but the vehicle I was interested had previously been in 2 accidents.
Is this review helpful? Yes | No
Aug 21, 2016
Good.
0 of 2 people found this review helpful.
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Aug 19, 2016
Elby2016
Very good.
0 of 2 people found this review helpful.
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Aug 14, 2016
I didn't end up buying the Lexus i was looking for but Hgreg ended up buying my car for $500 over what I had been offered and I am now looking into a Bmw 328i at Hgreg
Is this review helpful? Yes | No
Aug 8, 2016
coconutgrove
Ronald is fantastic...
Is this review helpful? Yes | No
Aug 8, 2016
OK wasn't able to reach agreement on price.
1 of 1 people found this review helpful.
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Aug 5, 2016
good response
Is this review helpful? Yes | No
Aug 4, 2016
sstern0626
I contacted this dealership about four times and constantly had a break in communication between departments. The vehicle already had a deal on it but the salesman I spoke with never mentioned it. The most helpful individual was Marco.
2 of 2 people found this review helpful.
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Aug 4, 2016
Buying a car from out of state is like getting a tooth crown replaced. Looks and feels really nice at the end, but getting there was a challenge. Finance manager who is also a salesman is trying to sell all the extras for thousands and isn't savvy with out of state tax laws, and the sales person who can barely speak English - hard to understand. I've heard everyone's resume "to make me feel confident" - "I've been doing this since 1992, don't worry...." Not the most professional. I guess this is Internet business in the 21st century. Ugh
2 of 2 people found this review helpful.
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Aug 3, 2016
Courteous and helpful.
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Aug 3, 2016
Very good option
Is this review helpful? Yes | No
Aug 2, 2016
I received a phone call from the dealership. I told them that I had not yet made up my mine. I am still interested in the car. I now have to figure out to get the car from there to me in Louisiana if I buy it.
Is this review helpful? Yes | No
Jul 27, 2016
Pleasant but extremely lengthy.
Is this review helpful? Yes | No

Response from HGreg.com:

Hi Marty,

Thank you for sharing your experience with us. We are sorry to hear about the process being so lengthy. That is something we will try to improve.

Kind Regards,

Geneva Bell
Marketing Manager
Jul 23, 2016
sancar57
very informative
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Jul 20, 2016
They only respond when I call them. They discovered an issue with the car. I was very interested and was willing to drive across the state of Florida to see it. I asked for updates on when the car would be ready and so far have not heard from them. They don't seem to be very interested in having me as a customer.
3 of 3 people found this review helpful.
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Jul 20, 2016
sookhooa
It is unfortunate that what you see is not what you get. There was absolutely no room to negotiate and if you think the lure of the listed price wasn't enough, think again. B the time you get to the financing desk after more than an hour wait you are bombarded with standard fees that are outrageous. Add at least $2,000.00 to your budget with fees already printed from the start. Make sure anything promised and all uttered as extras or bells and whistles to be added is put in writing. This was said to me,amazingly from someone who work there, while I was there and alarms went off. If , like in my case you leave and forgot anything promised, forget it. The denial in my case resulted in heated arguments and denials by the sales shark. Finally read the advertised details on Car Gurus and print out the offers because no one will ever offer it unless you ask and will act as though you are not telling yhe truth until you present your highlighted proof. Protect yourself !!!
6 of 6 people found this review helpful.
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Jul 18, 2016
Dealer contacted this buyer but the color was not what this buyer was looking for.
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Jul 17, 2016
2 days later with no info on car I had to call them about the car sorry we just sent that car to auction lol
1 of 1 people found this review helpful.
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Jul 11, 2016
tried to contact over chat that didn't work then I asked them to call me which they didn't I finally called and was told they don't deal. That wasn't the issue bit what comes next is what really made me mad. I then found a different jag on their site and tried to make a deal on it. the car still had warranty on it and I ask for the car to be to be taken to jag for the items to repaired. had to call back 4 times and 2 days later was told they sent the car to the auction
3 of 3 people found this review helpful.
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Jul 2, 2016
very good wrong color
Is this review helpful? Yes | No
Jun 27, 2016
Drove 6hrs to see a Black Mersades 2013 clk and when I got there it was a Brown me Mersades 2013 Clk, my conclusion the database wasn't correct. As a result I picked a 2011 clk to test drive, before I could test drive the car they had to put jumper cables on the battery to start the car when I got into the car to test drive it the check engine light was on and before I could drive it I had to sign a piece of paper. The car drove ok for the first 5 min and then I noticed the transmission was slipping a little this 2013 Mersades clk had only 40k miles maybe 50k and some even left a empty water bottle inside the car which could of been a mechanic that's to show you how sloppy this dealership Is. After my test drive, pulling up into the dealership the another light came on in the dash board which had a caution sign !. The sales man said to me after I told him that the car must be low on gas once again all trust and confidence in the sales man who is Spanish and the 2011 Mersades clk was a. These people are not honest or have reliable cars for sale. My advice is to shop at a certified dealership. And also why was the sales man stressing me so much about my credit score with a silly smile on his face. Advice to Spanish sales man be honest with your self and get a real job sir.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 24, 2016
I have not purchased yet,. But I am looking forward to determine how well they perform.So far it has been great.
Is this review helpful? Yes | No
Jun 21, 2016
nice people too far away to drive to see this car.
Is this review helpful? Yes | No

Response from HGreg.com:

Hi William,

We're sorry to hear that you feel we are too far away. We help customers from different parts of the country. If you are still in the market for a vehicle, we'd like you to reconsider checking us out!

Kind Regards,

Geneva Bell
Jun 21, 2016
Good
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Jun 21, 2016
I never bought the car. Aurelio was a very nice salesman, but it seemed that we just couldn't finish a deal. I am very hopeful that we can get me into their car.
Is this review helpful? Yes | No
Jun 18, 2016
Yes I called them about a truck. They said it was on way to their lot couldn't even give me a description of truck.said call back next week.that's no way to do business
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Hello Larry,

I'm sorry to hear that your experience was less than desirable. Sounds like you called asking about a vehicle that wasn't listed on our inventory. Oftentimes, customers who have specific cars in mind would call us to see if we have cars that aren't listed on our inventory. We have very limited information about the shipment of vehicles that will be arriving to our inventory. That is why we can't give detailed descriptions. I'm thinking that's possibly what happened to you? I'd love to get more details about your experience and perhaps clarify some things for you. Please give me
 More ...
Jun 16, 2016
The sales person was very professional, the car itself had nothing to do with the one in the pictures shown. Bad conditions.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Hello Jessica,

I'd like to have more information on the vehicle that you claim didn't match its photos online. We have professional photographers who take the photos of our entire inventory. All of the photos our photographers take are the true likeness of the vehicles we have in our inventory. I've never heard any actual customer complain that the photos didn't match. I'd like more information about the car that you saw so that I can investigate this and make sure that we didn't make some sort of error. If we did, I'd like the opportunity to correct it. Please contact me directly either by
 More ...
Jun 15, 2016
I was not able to go and test drive the car, dealer contacted me several times.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Maria,

I'm sorry to hear that you were not about to test drive the car you've had your eye on. Is there any reason why you weren't able to come in and test drive it? If you live near by and need a ride to our dealership, we can arrange to pick you up or send you an Uber. We hope to hear from you soon!

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Jun 14, 2016
This is the worse Dealership I ever dealt with! I made 9 calls over a period of 4 days and send at least 6 email. Dealer obviously advertises a car with a low price only to tract traffic. Salesman does his best, but has never time to sell this car! After I contacted management and they finally emailed me a preliminary sales agreement, they increased the price of the car by almost $2,000.00 with fees like $899.00 Service Fee, $199.00 Etag Fee. $100.00 Road & Bridge Fee, $!00. UPS Fee, $160.00 for DMV Nationwide? They refused to put the mileage on the sales agreement. And so on! The Mgr. wrote, because the price of the car is so low, that some of their fees are their profit and overhead. Is this legal? If it is, then for me it is at least unethical! I will never deal with this dealership again!
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jun 12, 2016
Great!
Is this review helpful? Yes | No

Response from HGreg.com:

Thanks Melanie!
Jun 11, 2016
I received a buyers order on 6-10-16 and called to insure the car i wanted was still available. I live 8 hrs away from Miami so once Christopher told me yes i had my bank immediately gave me a cashiers check for $32, 000. I also had to contact Geico to pay for insurance for this vehicle. I left 6-11-16 at 4am the following morning with my wife and children. I was 30 minutes out from the dealer when i received a call from Christopher saying he had some bad news. "The car has been sold!" I requested to speak with his manager and the only thing he told me was this won't happen again. When i arrived at the dealership they did nothing not even offer to pay for the blank trip i made. I personally will never return to the city of Miami. This was my 1st and last visit. I have never been so embarrassed and upset at the same time in my entire life. I am a current Law Enforcement Officer so taking the time off for work was an inconvenience all together."
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Hi Alex,

I sincerely want to apologize to you for your experience. We dropped the ball and we're sorry. Can you please give me a call today or whenever you're free. We'd like to fix our mistake with you. I look forward to hearing back from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Jun 10, 2016
Car that we were interested in was not available to view on the premises yet we were specifically asked to come through to see it and drove about 50 miles to their premises for this reason. We were extremely upset when we arrived and were told it was not there and did not accept being shown other more expensive same brand vehicles so left the dealership very dissatisfied. We should have been advised upfront that the specific vehicle that was advertised/offered was not available for a day or two so as not to waste our time as well as costs of travelling.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 9, 2016
Great service
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Jun 3, 2016
Dealer was very attentive to what I needed and made the process swift and easy..! Great selection of cars in their establishment..!
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you John! We appreciate the kind words.
Jun 3, 2016
good dealer
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Jun 2, 2016
rishy78
Quick initial response but no good follow up
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Randall,

I'm very sorry to hear that you did not receive the follow up you were expecting from us. Sounds like we might have dropped the ball there. It is our goal to continually improve customer service. With that said, would you mind providing me with your contact information so that I can contact you to learn more about your experience? You may also call or email me directly. Whatever is easiest for you. Randall, with your feedback, we can improve our customer service. I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-
 More ...
May 29, 2016
responded immediately and followed up. Purchased another car but would consider them again.
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you Jim!
May 28, 2016
Very good dealer
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you Eidyel!
May 27, 2016
Didn't buy from them but they seemed to be professionals. Too far away from me.
Is this review helpful? Yes | No

Response from HGreg.com:

Hi Mike,

I'm sorry to hear that we didn't earn your business because of the distance. We actually work with many out-of-state customers. If you change your mind, we'll be here ready to assist you.

Kind Regards,

Geneva Bell
Marketing Manager
May 26, 2016
juanvi
They responded once out of the five messages I send them.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Juan,

I'm sorry to hear that we didn't get back to you in a timely fashion. Can I have more details about your experience? I want to make sure we fix our errors. Please give me a call directly or email me directly – my contact information will be below.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
May 24, 2016
Never sent me a buyers order after telling twice they would .....no follow up....very poor
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Jeremy,

I'm sorry to hear that we dropped the ball with you. Are you certain that we have the correct contact information for you? If you don't mind, I'd like to get your email address and/or phone number so that we can start the process of getting you in the car you desire. You can call or email me directly. I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
May 23, 2016
They allowed me to get the vehicle on a lift to thoroughly check it out. They are pleasant and helpful. They need to turn down the music a bit though. Blessings.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Alfredo,

Thank you for sharing your experience and your feedback. We'll be sure to turn down the music.

Kind Regard,

Geneva Bell
Marketing Manager
May 22, 2016
They called back the following day
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you for sharing your experience.
May 18, 2016
I wouldn't recommend this dealer. They are very unorganized and rude! The salesman I spoke with wasn't even sure if the vehicle was still available. He then told me he'd have someone call me back and they never did. The rep I spoke with was so rude he told me how terrible my credit was and how I needed to get something else lined up before I even considered buying a car from them. He was so negative and hateful. He wasn't helpful at all and could care less to have my business. I would give someone else my business before I even considered these rude and arrogant people!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Hello Susan,

I'm sorry to hear that your experience wasn't to your standards.  Would you mind telling me more about your experience and telling me the names of the team members you dealt with? You can call or email me directly. I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
May 16, 2016
Dealership is quick to respond with auto generated e-mail, but then no one responds. First my husband called and they were very rude saying that they DO NOT NEGOTIATE and then hung up on him. I waited 6 days and went to their website. Instant chatted with a guy already knowing that the price was the price and then he told me their closing cost were $895....WOW!!! I said with the closing cost in the price that they were way to high. He then proceeded to tell me I WOULD NEVER find another vehicle like this for the cost and so I told him I was looking at three others and gave him the web sites and then he got lippy in his instant chats saying that it was my choice and very lippy. I ended the Chat session, NEVER BUY FROM THESE RUDE INDIVIDUALS!!!!! I gave them a second chance.....NEVER AGAIN!!!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Hello Sharla,

I'm sure there must have been some miscommunication. However, I'd love an opportunity to learn more about your experience and, if possible, rectify the situation. Would you mind terribly either giving me a call or emailing me directly so that I could learn more information about your experience? I look forward to hearing from you Sharla.

Kind Regards,
Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
May 15, 2016
Very courteous and attentive. They responded to us almost instantly. Hope to do business with them in the future.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Tron,

Thank you for your kind words. We hope to earn your business very soon in the near future.

Kind Regards,

Geneva Bell
Marketing Manager
May 13, 2016
LisaC1117
Bought my Lexus here. They were awesome!
Is this review helpful? Yes | No

Response from HGreg.com:

Hi Lisa,

We're happy to hear that you had an awesome experience with us. Thank you for sharing.

Kind Regards,

Geneva Bell
Marketing Manager
May 12, 2016
Follow up was fast and friendly.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Waheed,

We're happy to hear that your experience with us was copacetic. Thank you for sharing.

Kind Regards,

Geneva Bell
Marketing Manager
May 10, 2016
Beware. Hgreg altered paper work after signature in order to keep funds. They split price between two products, changing price on non cancelable item from no price to $1,995 and decreased price on traceble theft item from $2,394 to $399. So i was cheated and refunded only $399 once canceled rather than $2,394. I spoke with General manager Frank and Owner Greg that is also refusing to refund advising this is a civil matter and product is non cancelable, even though it is clear under product price for permaplate it says N/A. They crossed that out with a pen and put $1,995. They originally advised this warranty was included in a warranty that was purchased that's why document say N/A under product price. If u decide to make purchase get clear copies at time of signature. Will never do business again. Geneva(Hgreg marketing manager) There are no accusations. It is evident documents have been altered Hgreg rewrote the prices in pen, there are no intials near price changes because we were unaware of change. Thanks for your attempt to speak to manager on issue, but your manager and owner have already informed me its a civil matter so I didn't think there was anything you can do. Very bad business and customer service.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Sadonna,

I'm sorry to hear that your experience with us was less than desirable. My attempt to reach out to you was so I could learn details about your accusations. I appreciate your acknowledgement in my attempt to try to resolve this issue. I wish you all the best.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
May 8, 2016
Buen servicio al cliente
Is this review helpful? Yes | No

Response from HGreg.com:

Gracias. Te apreciamos.
May 5, 2016
Great, drove down from Maryland. Very busy dealership. Happy with car drove it home.
Is this review helpful? Yes | No

Response from HGreg.com:

Hi Patrice,

We're happy that you were able to find a car that you are happy with. I noticed that you gave us a four stars instead of a five – were there some things that you felt could have made your experience better? I'd love to hear your feedback. You can contact me either via phone of email.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
May 1, 2016
Although CarFax did not note the serious accident involving frame damage the dealer told me of the damage after which I decided not to buy it.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Frank,

Thank you for sharing your experience and recognizing our transparency. We highly value honest and fair business practices and we appreciate your acknowledgement.

Kind Regards,

Geneva Bell
Marketing Manager
Apr 30, 2016
Good
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you.
Apr 23, 2016
Very nice good follow up!
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Kim,

We're happy to hear that you had a good experience with us. Thank you for sharing!

Kind Regards,

Geneva Bell
Marketing Manager
Apr 22, 2016
My experience was OK, I made them an offer $1,590 below asking price and they refused. OK, I've moved on.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello John,

We're sorry that you didn't find the price of the vehicle you were interested in to be agreeable. We are a no-haggle dealership because we offer the absolute best price in all of Miami. If you compare the price of the vehicle you were interested in to other dealerships that have the same make, model and features, I'm sure you'd find us to be the lowest. Because of this reason, we do not negotiate on our prices.

Best,

Geneva Bell
Marketing Manager
Apr 21, 2016
Stopped by to look at the car, it wasn't there and was told to come back next day, still wasn't there. Very poor customer service there.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Hello Ed,

I'm sorry to hear that your experience was less than desirable. We have a large inventory. Did you call ahead of time to make sure the car will be at the dealership? I'd like to hear more details about your experience. Would you mind giving me a call or emailing me to discuss this further?

Geneva Bell
Marketing Manager
Geneva@HGreg.com
305-909-7859
Mar 27, 2016
Very fast response
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Mar 23, 2016
Did a good job did not have the vehicle I originally inquered about but I found another vechicle and with the help of a great salesperson Pedro drove of the lot with a great vehicle.
Is this review helpful? Yes | No
Mar 19, 2016
Good
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Mar 17, 2016
Good response
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Mar 13, 2016
Honest
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Thank you!
Mar 12, 2016
Quickly received a response from the dealer. Very courteous.
Is this review helpful? Yes | No
Mar 7, 2016
Very helpful, gives you a lot to choose from
Is this review helpful? Yes | No
Feb 22, 2016
lalypanco
Very helpful and very professional
Is this review helpful? Yes | No
Feb 21, 2016
Great
Is this review helpful? Yes | No

Response from HGreg.com:

Thanks!
Feb 11, 2016
Good
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Jan 28, 2016
rmcmanamon
They were very responsive and helpful.
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you for sharing your experience!
Jan 24, 2016
Very professional. Great inventory.
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you James!

Sincerely,
Aisha Moore
Gen. Mgr
Jan 13, 2016
Very helpful and professional!
Is this review helpful? Yes | No

Response from HGreg.com:

Thank Arthur.  I'm glad to hear our staff were helpful.  Please let me know if I can be of further assistance.

Aisha Moore
General Manager
Jan 12, 2016
Excellent
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you Dante.  I'm glad to hear we met our goal of excellent service.  Hope to see you soon for regular service.

Sincerely,

Aisha Moore
General Manager
Jan 6, 2016
mguida
Helpful.
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!  please let us know if we can of further assistance.  

Aisha Moore
General Manager
Jan 5, 2016
very fast response to inquiry
Is this review helpful? Yes | No

Response from HGreg.com:

Thanks Neil!  Please let me know if we can be of further assistance.

Aisha Moore
General Manager
Jan 3, 2016
The dealer was very responsive, but the online reviews were not good, so I did not do business with them
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Kevin,

Thank you for your feedback.  Our goal is Excellent Service.  I'm dissappointed to hear that we were not able to earn your business.  If there is any assistance I can provide you please know that I am here to help with the best of my ability.

Aisha Moore
General Manager
aisha@hgreg.com
Dec 22, 2015
Contacted me next day, awesome!
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you for your business Steve!  I'm glad we delivered a great experience.

Sincerely,
Aisha Moore
Dec 10, 2015
Very good!
Is this review helpful? Yes | No

Response from HGreg.com:

Christian,

Thank you for your feedback.

Aisha Moore
General Manager
Dec 1, 2015
Quick response with the information requested.
Is this review helpful? Yes | No

Response from HGreg.com:

Larry,

Thank you for your feedback.  We are eagor to earn your business.  I'm happy to hear we were quick to respond to your needs.

Aisha Moore
General Manager
Dec 1, 2015
I get there to see the car and it is flooded with water in passenger seat. They didnt let me test drive it. and there was like 4 broken pieces in the car. not as advertised. still no call back to tell me when car is ready to view. shame.
Is this review helpful? Yes | No

Response from HGreg.com:

Dear Will,
I wanted to take this time and respond to this review. I am the Marketing Director at HGreg.com and upon further investigating your claim, I find no record of your visit to our showroom in Doral, Florida nor do I have any record of any vehicle on our lot with extended flood damage. All of our vehicles in our inventory go through a vigorous 140 point inspection and are certified used cars of the highest quality. If you feel if this response is in error, please do not hesitate to contact me directly as I take customer satisfaction very seriously.

Regards
Andrew Forthmuller
Mark
 More ...
Nov 21, 2015
Poor , one price dealer . Remember GM with SATURN ? 1990's business thinking . Lifetime Powertrain Warranty , why ? I keep a car 6-9 months Being flexible and adapting to clients needs is Successful !
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Dear Sean,

Thank you for taking the time of sharing your opinion and I apologize that our Dealership way of thinking and business model do not match yours. We try to keep it simple. When it comes to buying a car, one of the biggest deciding factors is the price. So we’ve simplified the process of hunting for the lowest price by offering a no-haggle price. Hgreg.com provides you with the real value, and backs it up with market reports. Our sales associates focus on helping the customer make the right choice and make sure the vehicle you purchase meets your needs and respects your budge
 More ...
Oct 23, 2015
eeyoreenterprises
After extended correspondence, drove on a Saturday for 2.5 hours with full payment in hand, full asking price of vehicle. After test-drive expressed concern about mechanical issue and was told to come back on Monday, to have their team look it over. No deposit requested (which I found odd). Car sold to someone else on Sunday. Very unprofessional.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Dear eeyoreenterprises,

I wanted to take this time and respond to this review and apologize for your experience. I am the Marketing Director at HGreg.com and I want to further investigate your claim. HGreg.com strides for everyone to have a very pleasant car buying experience and I want to be sure that this unfortunate situation does not repeat itself. Please do not hesitate to contact me in the future if your in the market again for a certified used car.

Regards
Andrew Forthmuller
Marketing Director
HGreg.com
786-567-30633
Oct 22, 2015
Very good experience
Is this review helpful? Yes | No
Sep 4, 2015
Very good......no pressure. Inter ct rates were hit.
Is this review helpful? Yes | No
Aug 24, 2015
The dealer was fine car didn't function properly and no one fully understood the car. It was a long drive to spend time there. But someone should know the car they're selling. The Salesman was fine and very attentative to our needs. People were also nice there. But like i said it was a very long drive for me to go and then no one actually understood how the car worked thats all. I purchased 1 much closer with a manufacturer warranty to be rest assured mercedes will know my car. Thank you
Is this review helpful? Yes | No
Jun 16, 2015
eliane
5
i would buy a car from this dealer
Is this review helpful? Yes | No
Jun 12, 2015
Originally saw this exact vehicle (VIN verified) listed for $33,700. When contacted, Sales Manager Vinny would not even address the question. He showed absolutely no interest at all in earning my business. Bait and switch!!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 27, 2015
They were responsive to my emails, but I did not purchase from them.
Is this review helpful? Yes | No

Response from HGreg.com:

Hi Larry,

Thank you for taking the time to give us a grade.  I'm sorry we haven't earned your business yet, but we certainly want to keep trying!  Please let me know if I can assit in your purchase.

Aisha Moore
General Manager
aisha@hgreg.com
May 6, 2015
Good
Is this review helpful? Yes | No

Response from HGreg.com:

Maureen,

Thanks! I hope your are enjoying your vehicle!  We hope to see you back for regular service.

Sincerely,
Aisha Moore
General Manager
aisha@hgreg.com
Mar 23, 2015
Excellent service from the salesman, management, finance, and a very friendly atmosphere.
Is this review helpful? Yes | No

Response from HGreg.com:

Barbara,

Thank you for taking the time to give us a grade.  I'm happy that we were able to earn your business.  We hope to assist you or your friends and family in the future!

Aisha Moore
General Manager
HGREG.COM
Mar 6, 2015
Prompt call
Is this review helpful? Yes | No

Old Dealer Reviews

Feb 24, 2015
I had a great experience. What a difference from Auto Nation Chevrolet in Doral, FL. I went there first. Absolutely horrible experience, those people will treat you like idiots. I went to HGreg after seeing their car inventory online. Of course I was skeptical but I tell you what, one of the best experiences I've ever had. The staff was very nice. I had a salesman by the name of David who was very respectful and knowledgeable. He really knows his stuff and even educated me about different cars. I would definitely go back to buy my next car.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 18, 2015
I recommend hgreg dealer ship to couple of my friends they purchase a car they had a good experience with this car salesman. Yes love your carlove your car.
Is this review helpful? Yes | No
Feb 17, 2015
I had an EXCELLENT experience at this dealership. They are truly top notch. I was assisted my Raul Verges. He's was stellar!
Is this review helpful? Yes | No
Feb 9, 2015
Really good experience! Fast and easy.
Is this review helpful? Yes | No
Feb 6, 2015
Car didn't pass their inspections, so they removed it from their sales inventory
Is this review helpful? Yes | No
Jan 12, 2015
This was the WORST car buying experience in my entire "adult life". After speaking with the HGreg representatives on the telephone and viewing the pictures of the vehicle on line, my wife and I drove 12 hours to Miami to purchase the 2014 GL 450. When we arrived at HGreg, I immediately inspected the vehicle and noticed that there were damages to the vehicle that the internet photos did not show. Once I notified the HGreg representatives of the discrepancies, they acted as though, I was buying a used car "AS IS" and that this type of damages should be expected. This is a side note: How many people spend 70K on a damaged vehicle? Right, moving on; the HGreg staff was reluctant to acknowledge their obvious deception practices, so I took my business to another establishment. My wife and I were totally disappointed with their lack of ethics and professionalism. I would strongly advise anyone with common sense to avoid this establishment and their band of unethical employees.
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from HGreg.com:

Malik,

We apologize that the vehicle had a minor blemish that occurred while the car was was being test driven.  I offered to repair it or reimburse  you to have the work done.  I understand that you were frustrated and disappointed but there was no ill will intended.  Please once again accept our apology.

Sincerely,

Aisha Moore
General Manager
aisha@hgreg.com
Jan 3, 2015
I didn't end up going to see the vehicle but they were cordial but not pushy.
Is this review helpful? Yes | No
Dec 18, 2014
A rock start with a good finish.
Is this review helpful? Yes | No
Nov 20, 2014
They are very helpful, but not annoying.
Is this review helpful? Yes | No
Nov 15, 2014
By the time the dealer responded, I had purchased a vehicle.
Is this review helpful? Yes | No
Nov 14, 2014
Wrong attitude by management and staff. Essential information delayed almost until too late. We were satisfied with thre car but did not purchase as we were uncomforatble to do business with them
Is this review helpful? Yes | No
Nov 12, 2014
Helpful
Is this review helpful? Yes | No
Nov 11, 2014
Good
Is this review helpful? Yes | No
Nov 5, 2014
Everyone was very nice and worked with me on purchase of my vehicle. Nabel Yordi was a pleasure to work with. I would recomend them.
Is this review helpful? Yes | No
Oct 26, 2014
Perhaps because I was so far away, no one seemed interested in talking to me. oh well. I flew 2000 miles and bought one. I'm sure if I were local it would have been a better result.
Is this review helpful? Yes | No
Oct 24, 2014
i love their customer service
Is this review helpful? Yes | No
Oct 22, 2014
When you have a customer on the phone, answer their questions with a clear answer. Don't give them the run around.
Is this review helpful? Yes | No
Oct 4, 2014
Very helpful.
Is this review helpful? Yes | No
Sep 27, 2014
Great!!!
Is this review helpful? Yes | No
Sep 16, 2014
Respondly quickly
Is this review helpful? Yes | No
Sep 14, 2014
called back and email
Is this review helpful? Yes | No
Sep 1, 2014
DaveCee
20
Good overall responses.
Is this review helpful? Yes | No
Aug 26, 2014
Had a great experience, I went to buy the M3 but instead fell in love with the Audi S4. Everything was smooth and quick and the staff is great. Very friendly and easy car buying experience with hgreg! Highly recommend them, ask for Vinny he was great.
Is this review helpful? Yes | No
Aug 24, 2014
Great experience
Is this review helpful? Yes | No

Response from HGreg.com:

Happy to hear that Rob! Thanks.
Aug 23, 2014
Contacted them about a Corvette, they responded in 24HR. The car was already sold however, they said they'll contact me when they get more.
Is this review helpful? Yes | No
Aug 15, 2014
fast talker,but was honest
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Gary,

Thank you for sharing your observation of whoever you were speaking to. Would you mind provide a tad bit more information on your experience? I'd like to get a full understanding for the reason behind the star rating you gave us. You can call or email me directly, I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Aug 13, 2014
Great price. Great experience
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you Steven!
Jun 22, 2014
I called and was told the car was on-site just before I came to see the car. When I arrived the car was never there. They were lying.
Is this review helpful? Yes | No
Jun 19, 2014
This is my fourth Car from Hgreg...I am really thankful to them...Enjoying my Ride....Woww
Is this review helpful? Yes | No
Jun 19, 2014
I am happy to Hgreg for offering me such a nice deal. Thanks to John for helping me to solve my queries. They are also good in hospitality....Thanks !!
Is this review helpful? Yes | No
Jun 10, 2014
Good information, appeared very interested in my satisfaction.
Is this review helpful? Yes | No
May 30, 2014
My brother and I got two cars from Hgreg. One Toyota and the other one is Chrysler. Great experience. Appreciate them for the professional way of working. They will keep on helping you until you are fully satisfied. Keep up the good work.
Is this review helpful? Yes | No
May 29, 2014
Found wat im looking for thank u
Is this review helpful? Yes | No
May 29, 2014
Close to Miami. Large inventory and very nice sales people. Kevin was helpful. He planned out everything and did not waste our time. They are not like other dealers who make you feel uneasy about the budget constraints. Thanks hgreg
Is this review helpful? Yes | No
May 29, 2014
A lot of no return phone calls after purchase!
Is this review helpful? Yes | No
May 27, 2014
Even though they knew I was coming to see a specific car, whe. I got there the car was totally blocked in. When they finally got it out and turned it on the engine, the engine light was on! Enough!
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Susan,

I'm sorry to hear that your experience with us was less than desirable. I'd like to hear more about this situation. Would you mind providing me with more specific details? You can email or call me. I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
May 21, 2014
good
Is this review helpful? Yes | No

Response from HGreg.com:

Thanks Keith!
May 12, 2014
verry nice
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
May 7, 2014
very nice
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
May 5, 2014
Timely
Is this review helpful? Yes | No

Response from HGreg.com:

Thanks Brian!
May 3, 2014
Good
Is this review helpful? Yes | No

Response from HGreg.com:

Thanks Cliff!
Apr 30, 2014
Excellent communication skills
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you Stuart! We appreciate the acknowledgement.
Apr 25, 2014
Not as advertised.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Ericka,

I assure you that we do not practice false advertisement. Please tell me more about your experience and why you feel that our inventory isn't as advertised? You can call or email me.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Apr 22, 2014
Quick to respond.
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you Todd!
Feb 14, 2014
Prices are firm + an outrageous dealer fee..
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Marc,

I'd like to learn more about your experience. Would you mind contacting me and providing me with details about your experience? I'd like to see if we can still help you get into the car you want. You can call or email me directly. I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Jan 27, 2014
Dealer's customer service is awful. They just got me in the dealer center and turned my deal down
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Alberto,

I'm sorry to hear that you felt your experience with us was awful. I'd like to learn more about your experience. Would you mind providing me with specific details so that we can improve on the overall customer service experience? You can call or email me directly. I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Jan 22, 2014
anam
5
OK
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Anam,

Can you provide me with more details about your experience? You can email or call me. I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Jan 5, 2014
Wonderful dealer, nice car
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you for your kind words Gerardo!
Dec 28, 2013
Responded with info i asked for didn't buy car it's just to hard to go from Phoenix to Miami and hope the car wasn't sold in the time it took you to get there...
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Erik,

I'm sorry to hear that we couldn't work something out and earn your business. Much has changed since you last contacted us. We handle a great deal of out-of-state sales. If you are in the market again, I'm sure we'll be able to better assist you the second time around.

Kind Regards,

Geneva Bell
Marketing Manager
Dec 3, 2013
Good
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Nov 29, 2013
1st salesman said he'd get back to me with information, Javier never did. Received e-mail from 2nd salesman, Josh. My wife talked to him and it did not go well. I emailed Josh and he said through an e-mail he'd have Javier get in touch with me to answer questions. Javier never got back to me, again! I was interested in the car, but no contact or response.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Frank,

I'm sorry to hear that your experience was less than desirable. Would you mind contacting me directly to so that I could better understand exactly what occurred? You can call or email me directly. I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Nov 21, 2013
response was good
Is this review helpful? Yes | No

Response from HGreg.com:

We're happy to hear that since we work hard at it. Thanks for sharing Jason.
Nov 20, 2013
Good
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Nov 5, 2013
First sales rep that I spoke to was absolutely horrible...treated me like I was "wasting" his time enquiring about a Porsche they had in stock!! They lost my business!!
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Oliver,

I'm sorry to hear that your experience was less than desirable. Do you happen to know the name of the salesperson who treated you that way? Or would you be able to give me more details about your experience so that I could get to the bottom of this? You can call or email me directly. I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Nov 2, 2013
Friendly service, quick and easy transaction and overall positive experience. I would recomend this place to anyone. Thank you HGreg
Is this review helpful? Yes | No

Response from HGreg.com:

Hi Paul,

Thank you for sharing your experience!

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Aug 22, 2013
Terrible experience. very poor customer service. The person I was in contact with never even showed up. I was refered to another sales person.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello David,

I'm sorry to hear that your experience was terrible. We pride ourselves on excellent customer service. Would you mind providing me with details of your experience and perhaps the name of the salesperson that stood you up? I'd like to make sure that we never have a repeat of this type of incident again. I'm particularly interested in finding out what events lead a sales team member to stand you up. I find that very curious. You can email or call me directly. I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Jul 6, 2013
Terrible experience would not get a car from here even if they were free
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Alan,

I'd love to hear details about your prodigiously terrible experience that was so bad, you wouldn't take a free car from us if it were offered. It is our goal to always provide an excellent experience so I'd definitely like to get to the bottom of whatever happened with you. You can call or email me directly – I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Jul 2, 2013
Perfect
Is this review helpful? Yes | No

Response from HGreg.com:

Thank you!
Feb 15, 2013
After first contacting this dealership I was excited about the Accord I had located online with them. I then decided to do an online search on the dealership itself since I knew little about auto auction houses. To my dismay I can across nothing but horrible reviews--like altering carfax documents, lying about accidents, not standing behind problem autos, etc. I emailed them letting them know I was no longer interested in the auto, but kept getting their emails, and why was I no longer interested in doing business with them. I gave a detailed explanation and advised them to change their business model or run off a lot of potential customers who research them online. Almost 2 weeks later I am still getting emails from them trying to sell me their junk.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Gary,

We're sorry that you decided not to do business with us based on the bad reviews you've read across the internet. Every experience is unique and we respect your opinion and your decision not to do business with us. We also have a great deal of positive reviews as well.

It appears that there may have been some misunderstandings regarding the followup emails you received. Perhaps, you weren't taken off our list. We continue to follow up with customers each year. Would you mind providing me with your email address or full name so that I can be sure that you are off of our follo
 More ...
Feb 10, 2013
Good selection .. But be ready for a $899 dealers fee...
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Jeandy,

We're happy to hear that you feel we have a good selection. I'd like to hear more about your experience with the dealers fee. If you don't mind providing me with more details, I'd love to see what I can do for you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Jan 29, 2013
Nice folks
Is this review helpful? Yes | No

Response from HGreg.com:

Hi Craig,

Thank you! We appreciate your kind words.

Warm Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Jan 20, 2013
Great response and follow up!
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Bill,

We're happy to hear that you had a great experience with us. Thanks for sharing!

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Dec 23, 2012
Did not buy from them but they were very responsive.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Peter,

We're sorry to hear that we did not earn your business but we are happy that you recognized our responsiveness. We are still eager to earn your business. Please be sure to check out our website to see our current inventory.

Kind Regards,

Geneva Bell
Marketing Manager
Oct 1, 2012
I found the best deal around at this dealer. I bought my car from them
Is this review helpful? Yes | No

Response from HGreg.com:

Hi Francisco,

We're so happy to hear that you feel you got the best deal around from our dealership. Thank you for sharing your car-buying experience.

Kind Regards,

Geneva Bell
Marketing Manager
Jul 5, 2012
Responded several times in hope of doing business.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Bruce,

Thank you for your acknowledgement that we reached out to you several times in hopes of obtaining your business. I see that you wrote your experience a few years ago. Perhaps we can get you back in our showroom to see our current selection of vehicles. We look forward to doing business with you.

Kind Regards,

Geneva Bell
Marketing Manager
Jun 7, 2012
was supposed to get a call back after salesman inspected underneath of vehicle for me
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Tom,

I'm sorry that you never received a call back. Did you attempt to call back yourself to see what the status of the vehicle was? I'd like to hear more about your experience. Please email or call me to discuss. Hopefully, we can get you back in our showroom for a much better experience.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.com
305-909-7859
Mar 26, 2012
ges74
35
Website woefully incomplete - they haven't conducted their auto auction for at least 8 months (I'm writing this in late March 2012), though they still hype it online. The contact we made over the phone found out he wouldn't be handling our purchase anymore, and when we arrived on-site he basically ignored us (didn't even bother to tell us that someone else would be helping us.) Then the car, which we soon found out had clear mechanical issues, was out of gas so we had to wait 10 minutes while they went to fill up the car. Mind boggling that they would expect a customer to buy a car in that condition. Overall, abysmal experience, will never return.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello,

I'm sorry to hear that your experience was less than desirable. Although your experience was over four years ago I find it difficult to believe that any of our sales team members would ever ignore a customer.

I understand that you stated you will never return however, I'd like to have an opportunity to hear more details about your experience and see if we can get you to come back into the store for a much better experience. Please give me a call directly or shoot me email – I look forward to hearing from you.

Kind Regards,

Geneva Bell
Marketing Manager
Geneva@hgreg.
 More ...
Oct 10, 2011
They got in touch quickly. Very professional. We didn't purchase a car from them-it was simply too far away and we found what we wanted closer to home.
Is this review helpful? Yes | No

Response from HGreg.com:

Hello Melinda,

Thank you for sharing your experience with us. We handle many out-of-state sales and if you are in the market to purchase another vehicle anytime soon, we would love to handle your car-buying needs. We look forward to finally gaining your business.

Kind Regards,

Geneva Bell
Marketing Manager

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