Gravity Autos Marietta

Contacted me immediately about the car I was interested in

I emailed about a car, was told it was still there so I went to look at it. I show up and they don't even know where the car is. Turns out a worker has been driving it as his personal car for the last several months putting 5,000 more miles on it. I came back later when it was finally there to test drive it and the windshield wipers were all torn up, it had a deep scratch going across the trunk, and had two very bald tires. I was shocked that they even showed me the car like that but they agreed to change the tires, repaint the whole trunk, and change the windshield wipers and assured me that it would be ready three days later. Well a week passes with no information of when it would be ready so I finally call them and was told that it came back from the shop that morning and was ready for me to pick it up. So I drive an hour there to go pick it up and the broken windshield wipers and two bald tires are still on the car!!! Of course the sales person played dumb about it. Now the car won't be ready for a few more hours which leaves me driving all the way back there later in the day even though I was told that morning the car was ready to go. When I come back that evening, everything was finally correct. I get in it to drive it home and THE GAS LIGHT IS ON. They couldn't even put $5 of gas in the car for me. Not to mention the rotors were so warped and rusted that I had to spend $500 the very next day for new rotors and brakes. One of the front ones were so bad that the brake wasn't even touching it! Lesson learned always get a car checked by your own mechanic. I am baffled with the service of this place and do not recommend them to anyone. I am embarrassed to even have given them my business!

Customer service was great. Overall, great experience

Very rude Text dealer for cash off they text back asking my name and what the offer was then I gave them my cash offer and they never responded back to me

Fast n friendly

My Experience was okay. I would suggest they take care of the customers after the sale. These are used cars and sometimes maintenance is needed for the customer to feel confident with the purchase, and i felt like i was bothering them after i signed my paperwork. The sales rep was Great!

Even though I didn't buy a car from them, I did like the cars they had to offer. They got back to me a few hours after I checked out one of their BMS's. They were super friendly on the phone.

I purchased this suv and it was in great condition

The salesman was prompt with his response.

very helpful providing info on vehicle ,was going to stop by and look at vehicle while in Atlanta on business this week,however, Atlanta meeting was cancelled so won't be able to see the vehicle

Excellent

Compassionate and concerned about what I needed!

no problem

Over price they send too many e mail never listen when asking them a question in e mail

They were Great!!!!!! They got me the car that I wanted!

tony great honest salesperson. car not suitable

Internet rep makes occasional email contact, not being a pest. I have yet to make the trip to view car.

I simply couldn't trust the folks I was working with at Gravity Autos–South. They did not have much knowledge on the cars -- couldn't answer my questions or address my concerns.

Sales agent got me the car for the price I wanted

Looked at an Audi and a Land Rover, but all we talked about buying was the Audi. They did all the paperwork and had it ready to sign on the Audi. BUT, we left to go to other dealerships because that's why we made the trip. We called to get an update on the wheel issue we had with the Audi before going back to the dealership. They informed us that they had run the numbers on the wrong car and the payment would be much higher. Bought from another dealership.

Prompt, worked with me to find the car I wanted. Although I did not make a purchase from him he answered all of my questions.

Still working on H2

These guys were great - awesome service.

Outstanding----Very informative and courteous

The sale man (D.Rose return my calls send more photos and details .Exellent costumer service 5 ☆

I asked each of two questions in my original message: are there any "junk" fees (fees not required by the state or local government) associated with the purchase - and what was the best price for the vehicle, as I live 400 miles away. Neither question was answered. I sent another message and this time was told (again by Josh) "when you're best I market like we are, you don't have the mark-up to make additional drops in price" and the "junk" fee was a $699 ( we'll call it $700) "dealer fee." I would have been really outdone had I driven to Georgia and then learned of the "dealer from."

Contacted dealer about a vehicle I had interest in. While I chose not to purchase at this time, they were willing and eager to earn my business.

Very Professional, no pressure tactis!

Shane really tried to hook me up and did I just found a great deal on a car a lot cliser to home

Excellent

Pleasant did not seem interested in trading.

Very good to talk with.

Cash buyer. Wouldn't even fill the tank. Car has many chips, edges on bumpers missing paint entirely. Several dings.1 key. Wrong headrests in 2 rear seats. They were not willing to correct even though a vehicle was there that headrests could be switched out of. Code for front o2 sensor. Code for steering wheel up and down. This was a vehicle ready for retail. The reason dealership prices are known as to be higher is for all the work of prepping it for resale. Taking care of chips,blems,keys,sensors,dings and chips. This place considers the extra cost their icing on the cake. They also hide their $728 in "fees". They did knock off a whopping $200 for all the repairs on their ready for sale vehicle I need to take care of. Also, on road test, the l/f wheel bearing made more noise than a twisted sister concert. The sales woman was very respective and had her heart in the right place. We were however asked twice about maintenance contract. That I told them was my hands.

Dealer responded next day. Asked questions and am waiting for a response.

Over price and dealer was not courteous enough to sell the truck.

Decided not to make the drive over there when salesman wouldn't give me a price without me giving him my bank info. Sounded shady to me.

Very rude unprofessional hang up in my face wouldn't buy a bottle of water from him not saying dealership but car salesman smh

We couldn't reach a deal, but it wasn't because they didn't try. I didn't like the car.

GRAVITY Autos SANDY SPRINGS has THE BEST, skilled and dependable people, who actually work and strive to assist you with obtaining a vehicle...NO DOUBTS, If MIKE and BRIAN can't get you into a vehicle...No one else can or will!!! I am still in shock and awe by my entire experience 4 days ago. I HIGHLY RECOMMEND, GRAVITY AUTOS-SANDY SPRINGS...2 Thumbs Up and 5 Stars!

We chatted on the phone for a bit, all sseeming well, but it wasn't until I asked them to make sure they still had the car on the lot that they realized the car I wanted had sold some weeks prior. They said they'd have their hands on another within two days, but I never heard back. Eager dealer, but they don't keep their online stock updated.

Very swift and professional service

They were quick to respond to my request. Very helpful and professional..

They Sold SUV before and didn't send carfax But they did email and call

Prompt response to inquiries

Got 2 automated responses..nothing more.

Car was sold. Dealer called and explained, followed up later when another was available.

I didn't purchase a car, however, Shanr was a great salesman and very knowledgeable.

Good communicator.. Just could not work a deal this time..

Good

Awful when I told him I was going to purchase a car in February and I'm shopping around here rushed me out the door

Very professional & helpful in looking at the cars on my list. Honest & goes the extra mile.

Called me right away about the vehicle