Gravity Autos Marietta

I would never go back here and I would not recommend know one else either. Poor Customer Service I give them a 0 rating. Ok they ask me to be more specific about my experience with Gravity Auto I can't get anymore specific when I say POOR CUSTOMER SERVICE! We were not greeted by no one when we arrived and finally we had to ask someone to help us and the sales person who eventually made his way over he was not friendly and did not apologize about the wait. Another thing he wasn't detail about the vehicle we were looking for also he did not explain to us anything about the vehicle nor did he ask if we had any questions. He said nothing on the text ride and also he just flat out made us feel like he had better things to do than sale us that vehicle. So once again our overall experience with Grabity Auto Marietta was TERRIBLE!! And once again I will not be recommending no one to do business there.

Though we didn't get to purchase a vehicle fom Gravity, (only because my client had a sudden change of heart and bought a BMW he found before we settled on the SRT8) Brandon was very helpful and a pleasure to work with! I hope to do business in the future and I highly recommend Gravity Autos. Thank you!

Reached out about different vehicles also the one iI inquired about

Great!

The dealer got back to me promptly.

Great friendly service!! Brandon was very helpful!!

Fast response, answers questions quickly

Great

Great staff all around... No hassle and will provide you with the best opportunity with your purchase!

Instant response - good experience

Awesome staff, big thanks to Brandon.

Great experience my sales representative was professional an nice had a great experience thanks Ali

Great dealer! I can't wait for the next opportunity to deal with them.

I'm ok with their response. I'm working on getting things in order.

Gorgeous car selection. Excellent costumer service

They answered with a canned response however they did not address my question in the comments section. Wanted me to call them which I did not want to do

I made an inquiry on a car and was told it was still for sale. It took two days to hear from one of the salesman only to find out the car had been sold four days earlier. That’s fine, thins happen and I understand. I proceeded to let him know I was looking for a similar car with all the color options just to make it easier and told him I am ready to buy and willing to fly up with a few days notice to buy. He told me he would call me in the next few days after talking to his manager. I have not heard anything in a couple of weeks. I have cash on hand for a large down payment and preapproved to buy any car on their lot. I picked this dealership because of the great reviews. Unfortunately, due to their lack of following up I will be buying eslewhere.

My experience waa wonderful at this dealee. Everyone was professional and polite.

Sales people were helpful, a little slow responding but got the info i was asking about. Reason for the 3 stars was I brought in a trade in to be evaluated. It was a 2009 Audi S5 with 71k original miles in pristine condition. They offered me $7000 for it. On the lot they had a 2010 S5 with 75k miles, they were asking $22,000 for it. SO my S5 a year old but less miles, was worth 5k, but their year newer but more miles S5 was worth 22k..... I understand dealers need to make a profit..... but 15k+ ? thats a little excessive. If they would have offered me 15-16k they would have sold me a car and gotten my S5 at a steal, but instead they were greedy, So i went to another dealership the next day and bought an S6 and I'll just keep the S5, its paid for so it doesnt cost anything.

They are very attentive to hear u out and try their best to put u in the car u desired. Nice place and I would recommend anyone to go there.

Very bad experience. It did not appear that any one I spoke to had any knowledge whatsoever! I was prepared to drive 4 hours to buy a car and no one would confirm whether or not the car was still there! I would advise people wanting to buy a car from a trusted company avoid Gravity Autos.

Another professional contact. The sales agent was very active in reaching out to me as with the other locations. Very eager to make a deal as well.

Great experience will shop there again

Took too long to reply and once they did, the salesman rushed through the conversation as if he didn't have the time to talk to me. He said someone from the dealership would contact me with my appraisal, however they never did Guess they didn't want my business!

Quick response and I was able to close on the deal within 24 hours. Easiest car purchase experience that I have encountered.

Awesome

Replied to my email a week later but never really answered my question, then proceeded to email me like 10 times bothering me about it. Rude experience when I went in, nobody seemed to want to talk to us, told us the car was there then took our id just to look at it then said it wasn't there. I've had a bad experience with them before, went in to look at one car I saw online and they said they had it, then said they didn't but they had a car that was in my price range which I said was very specifically at 8000$ with no budge room. Brought out an awesome car then told me it was 3-4000$ over my budget after saying it was in it. No thanks.

Good to work with. Nothing exceptional. Nothing negative.

There was a discrepancy on the mileage and the price was dropped to $21,999. I contacted Gravity again. I contacted CARFAX to get a better understanding on the discrepancy. I did not want to purchase the vehicle if the vehicle had the disputed mileage. I cleared the mileage. I informed the salesman that I cleared the mileage up and I wanted to see the vehicle. I had to drive from Texas to Atlanta to see the car. I did not put a deposit on the vehicle. The sales price went up on the vehicle $1000. I attempted to get the dealership to honor the price since I did get the mileage resolved. The dealership stated they would be selling the vehicle at a loss. I did not purchase the vehicle. I was involved in Hurricane Harvey and lost Four vehicles. One of the vehicles was the EXACT car that Gravity had for sale. I had owned my vehicle for Two years and it had a few miles less.

The car looked nothing like the pictures. The truck have body and interior damage. Per the salesman, the dealership refused to fix the damage. The reason given, because I wasn't getting a brand new car

Seller has prompt response time.

I will most definitely recommend them. I drove off the lot with exactly what I wanted

Quick response. Very polite and knowledgeable

The salesperson who contacted me was very courteous and helpful. We are looking at a another Expedition closer to home and with less mileage but if that doesn't work out we will consider this vehicle.

Very quick response but a little over priced and not willing to lower price to match other cars on internet with same or lower miles.

Initial call was fine, then the sales person wasn't very informative about the vehicle. I then asked him to drive the car. He said he did, then it's been telephone tag since then

When I was there Toby seemed so nice and respectful, but once I s did my online application he didn't respond. I keep calling to Gravity and finically got a text and Toby was very short with my outcome. Texting saying. No, no, no. I know he was a salesman. But I might not be able to get a loan today, but in the feature I will or a family member or friends. But he didn't gave s dam after he saw your credit score. Hummm, really dissatisfaction.

Quick response.

the dealer was great and helped me find the right car for me!

Car would not start. Message said service car right away. Sales person said battery was dead and just didn't run long enough to charge ?

Excellence

Yes, I purchase this vehicle. Tracey was very nice helping my son with his first purchase. Thank you so much.

Nice Sales Lady & Sales Manager - 1 Star ⭐️ Missing part on car that I purchased on day of delivery - Minus 1 Star ⭐️ Did not put temporary tag on my new car when I drove off dealership which is illegal, mistakes do happen and people overlook things so - Minus 2 Stars ✨ - Absolutely clean, beautiful dealership, very friendly staff - 1 Star ⭐️ I would do business here again, I will raise it up to 4.5 stars plus when my part on my car I purchased is in and delete my post and replace it with an updated positive review on all outlets of social media. Thanks!

Tracy was great, she answered all inquires I had regarding the vehicle. She suggested as what I should do going forward with the trading process. Very pleasant experience

Professional staff, great cars . But for a trade in, the value offered in the last minute was unexpected revised down by the manager without a clear explanation so that I did not make the deal .

Friendly and responded quickly, but car was sold. I'm from out of town and I called a friend to drive over and see the vehicle for me and he says that he bought his Lexus from Gravity and loved them.

These guys suck! Their car selection looks good but that's about it. Managers are not friendly and insulting. It took over 2 and a half months to get my registration due to their lack of competency. Finance manager tried to get me for an extra $1000 in the paperwork. All the vehicle tires are dry rotted (read other reviews). Not responsive to calls or emails after the transaction. Don't fall for the fake positive reviews. "They called me back" and "they were fast" does not provide valid input. They were very slow in preparing the paperwork. I was left on hold for over 20 minutes waiting for the manager.

Contacted me immediately about the car I was interested in

Wish I could give a negative rating!! I contacted them about a car and was told it was still there so I came out to look at it. When I showed up they didn’t know where the car was, turns out a worker has been using it as his person car for the last several months putting an extra 5,000 miles on it. I had to come back several hours later when the car was finally there. Upon seeing the car, the windshield wipers were destroyed, the front two tires were tremendously bald, and there was a pretty large scratch going across the trunk. I was shocked they even showed me the car in this condition but they agreed to get the trunk painted, change the tires, and change the windshield wipers. So a week later I am told that the car is ready to be picked up, I show up and the two bald tires and broken windshield wipers are still on the car.... leaving me waiting several more hours. Everything was finally good to go, I get in the car to leave and the gas light is on.... they couldn’t even put a lousy $5 of gas in the car for me!! Not to mention that the routers were so warped and rusted I had to spend $500 two days later on new ones. I contacted them with pictures and receipts and never even heard from the general manager about it. Lesson learned always bring a car by your own mechanic before purchasing. I’m baffled with the service of this place and am embarrassed to even have given them my business. Always do your research and read reviews first!

Customer service was great. Overall, great experience

Very rude Text dealer for cash off they text back asking my name and what the offer was then I gave them my cash offer and they never responded back to me

Fast n friendly

My Experience was okay. I would suggest they take care of the customers after the sale. These are used cars and sometimes maintenance is needed for the customer to feel confident with the purchase, and i felt like i was bothering them after i signed my paperwork. The sales rep was Great!

Even though I didn't buy a car from them, I did like the cars they had to offer. They got back to me a few hours after I checked out one of their BMS's. They were super friendly on the phone.

I purchased this suv and it was in great condition

The salesman was prompt with his response.

very helpful providing info on vehicle ,was going to stop by and look at vehicle while in Atlanta on business this week,however, Atlanta meeting was cancelled so won't be able to see the vehicle

Excellent

Compassionate and concerned about what I needed!

no problem

Over price they send too many e mail never listen when asking them a question in e mail

They were Great!!!!!! They got me the car that I wanted!

tony great honest salesperson. car not suitable

Internet rep makes occasional email contact, not being a pest. I have yet to make the trip to view car.

I simply couldn't trust the folks I was working with at Gravity Autos–South. They did not have much knowledge on the cars -- couldn't answer my questions or address my concerns.

Sales agent got me the car for the price I wanted

Looked at an Audi and a Land Rover, but all we talked about buying was the Audi. They did all the paperwork and had it ready to sign on the Audi. BUT, we left to go to other dealerships because that's why we made the trip. We called to get an update on the wheel issue we had with the Audi before going back to the dealership. They informed us that they had run the numbers on the wrong car and the payment would be much higher. Bought from another dealership.

Prompt, worked with me to find the car I wanted. Although I did not make a purchase from him he answered all of my questions.

Still working on H2

These guys were great - awesome service.

Outstanding----Very informative and courteous

The sale man (D.Rose return my calls send more photos and details .Exellent costumer service 5 ☆

I asked each of two questions in my original message: are there any "junk" fees (fees not required by the state or local government) associated with the purchase - and what was the best price for the vehicle, as I live 400 miles away. Neither question was answered. I sent another message and this time was told (again by Josh) "when you're best I market like we are, you don't have the mark-up to make additional drops in price" and the "junk" fee was a $699 ( we'll call it $700) "dealer fee." I would have been really outdone had I driven to Georgia and then learned of the "dealer from."

Contacted dealer about a vehicle I had interest in. While I chose not to purchase at this time, they were willing and eager to earn my business.

Very Professional, no pressure tactis!

Shane really tried to hook me up and did I just found a great deal on a car a lot cliser to home

Excellent

Pleasant did not seem interested in trading.

Very good to talk with.

Cash buyer. Wouldn't even fill the tank. Car has many chips, edges on bumpers missing paint entirely. Several dings.1 key. Wrong headrests in 2 rear seats. They were not willing to correct even though a vehicle was there that headrests could be switched out of. Code for front o2 sensor. Code for steering wheel up and down. This was a vehicle ready for retail. The reason dealership prices are known as to be higher is for all the work of prepping it for resale. Taking care of chips,blems,keys,sensors,dings and chips. This place considers the extra cost their icing on the cake. They also hide their $728 in "fees". They did knock off a whopping $200 for all the repairs on their ready for sale vehicle I need to take care of. Also, on road test, the l/f wheel bearing made more noise than a twisted sister concert. The sales woman was very respective and had her heart in the right place. We were however asked twice about maintenance contract. That I told them was my hands.

Dealer responded next day. Asked questions and am waiting for a response.

Over price and dealer was not courteous enough to sell the truck.