Gilbert & Baugh Ford

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Internet Approved, Blue Oval Certified

10195 Highway 431 North, Albertville, AL 35950
Map & Directions

Sales: (256) 302-1842

Service: (256) 891-3000

Today 8:00am - 5:00pm
(Closed Now)
show business hours
Feb 11, 2017
Prompt response
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Nov 6, 2016
Very nice vehicle. Super nice folks at the dealership. Made me a great deal!
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Oct 4, 2016
My experience was awful! I told the sales person that I had financing through my credit union but they still relentlessly insisted on trying their institutions for financing. 10...yes I said "10" credit inquiries later I still did not receive financing from this dealer....but my credit score went down 50 points!!! If you want to purchase from this dealer, my advice is to get prior financing through your OWN establishment. This is NO place to buy if you are trying to build your credit! SHAME ON YOU Glibert and Baugh Ford:(
5 of 5 people found this review helpful.
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Sep 24, 2016
It was an awesome experience working with Tim at Gilbert andBaugh
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Sep 7, 2016
Great response
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Aug 10, 2016
Dealer (Tim) was very responsive I was on vacation and not able to commit to buying the truck Onwantes and it was sold when Inhot back in town
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Response from Gilbert & Baugh Ford:

We appreciate the opportunity to work with you and hope you will call on us again!
May 20, 2016
alicemhb
The dealer did contact me. The car was not the model I was looking for. The dealer was very helpful and made every effort to try to help me find what I was looking for. Great service.
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Response from Gilbert & Baugh Ford:

We appreciate the opportunity to work with you and hope you will call on us again! Thank you for taking time to leave a review! -- Cass Purdum, Customer Relations Manager
Apr 15, 2016
Though a key person was out Gina Volinski really stepped up beautifully, connected the dots and the deal was done.
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Response from Gilbert & Baugh Ford:

Glad to hear you had a great experience with our staff! We appreciate your business and feedback. We hope you are taking advantage of our outstanding service department for all your maintenance needs as well. If so, we always appreciate any comments on how we are doing after the sale! Thanks again, Cass Purdum -- Customer Relations Manager
Apr 6, 2016
The salesman was great but I found a new 2016 truck for the same price closer to home.
1 of 1 people found this review helpful.
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Response from Gilbert & Baugh Ford:

We are sorry we couldn't make the deal this time, but appreciate your feedback on our quality sales staff. If hope to earn your business next time. Cass Purdum -- Customer Relations Manager
Mar 10, 2016
They seam to be very good about getting in back in touch,even after the fact I've not followed through with my end,due to the fact I've gotten under the weather... I long for the day that we meet in person and work on a deal..
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Response from Gilbert & Baugh Ford:

Steve, sorry we couldn't make a match and really hope you are doing better. If you are still in the market, we would appreciate the chance to earn your business. Give us a call if you want to update or review your information. Cass Purdum -- Customer Relations Manager
Feb 14, 2016
Quick response with needed details, car fax and sales info.
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Response from Gilbert & Baugh Ford:

Ed, glad to hear our sales staff was there for you. We appreciate your business and feedback. Hope we can help again soon. Cass Purdum -- Customer Relations Manager
Feb 3, 2016
Called me the next day. Very friendly and informative.
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Response from Gilbert & Baugh Ford:

Richard, thanks for the feedback! Cass Purdum -- Customer Relations Manager
Dec 29, 2015
Dealer responded promptly and was easy and straightforward to deal with. A little slow on arranging financing but overall a very positive experience.
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Response from Gilbert & Baugh Ford:

Eric, thanks for your honest feedback. We are always looking for ways to improve our delivery process. I hope you are taking advantage of our fabulous service department! Cass Purdum -- Customer Relations Manager

Old Dealer Reviews

Apr 17, 2014
Responded right away, but had already sold the vehicle I wanted.
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Response from Gilbert & Baugh Ford:

Daniel, thanks for your response. We hope you will continue to search our site for your future auto buying. Cass Purdum -- Customer Relations Manager
Apr 14, 2014
Best car buying experience I've ever had.
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Response from Gilbert & Baugh Ford:

Ken, that's the highest praise we can receive. Thank you so much for choosing us! I hope our service department is giving you the same excellent experience! Cass Purdum -- Customer Relations Manager
Mar 6, 2014
Prompt contact made
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Response from Gilbert & Baugh Ford:

Thank you for the feedback. Cass Purdum -- Customer Relations Manager
Jan 27, 2014
Bought a car I saw online. Arranged everything with Tim and had no surprises. They had a driver waiting at the airport for me. It was a very smooth process. Enjoyed the ride back to Texas in my new ride.
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Response from Gilbert & Baugh Ford:

Thank you so much for traveling so far to shop with us. Tim Johnson is a true asset to our team and is always willing to go the extra mile for his customers! We appreciate your feedback. Cass Purdum -- Customer Relations Manager
Jan 4, 2014
They were very helpful.
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Response from Gilbert & Baugh Ford:

Thank you for taking time to leave us feedback.
Sep 30, 2013
Good
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Response from Gilbert & Baugh Ford:

Thank you for taking time to leave us feedback!
Mar 29, 2013
Okay, not going out of my way to refer
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Response from Gilbert & Baugh Ford:

Sean, I'm sorry to hear we didn't meet your expectations. We strive for 5-star service every time. Honest feedback like yours helps us address issues and make needed improvements. We hope you would give us another opportunity to get things right next time. Cass Purdum -- Customer Relations Manager
Jul 26, 2012
Definitely the nicest people I ever dealt with. I drove the used car I bought from them, for less than 200 miles than stopped. It did not start again due to computer problem so I had to tow it for $200.00 and pay an additional $1,000.00 to service center for non-engine related repair. The accompanying paperwork was incomplete when I went to DMV to register; they will send overnight the missing document. A few little things were broken inside the car - total repair cost will be $400.00 - when I bought it "AS IS." Still, I think I would do business with them again; just now I would do it smarter. Richard L. - New York City
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Response from Gilbert & Baugh Ford:

Thank you for taking time to leave us honest feedback! We are always reaching for a 5-star experience with every customer!
Feb 14, 2011
Excellent experience, the car was everything they said it was. The car clean and ready to when I arrived. I drove over from atlanta to get the car and would do it again. They gave an additional discount. Thanks to cargurus.
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Response from Gilbert & Baugh Ford:

Thank you for taking time to leave us feedback!

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