Gerald Kia of Naperville

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1661 Aurora Ave, Naperville, IL 60540

Sales: (630) 445-2542

Service: (888) 409-0125

Today 9:00am - 9:00pm
(Open Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 27, 2016
They are not very honest. Not willing to negotiate. This sonata is pretty scratched up. At least two tires need to be replaced. The leather on the driver seat is ruined. Several other spots in the leather in the back is messed up. Over priced. And they triedto say they put $1000 into a car they probably gave $750 for. Giving it an oil change detailing and possibly a break job doesnt cost you $1000. If there was anything that costed $1000 before 100000 miles then there must be something seriously wrong with the car thats not being told.
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Oct 24, 2016
Poor. I requested a specific car and conditions. The PIC said that they could satisfy my request. When I visited this shop, they recommended other kinds of cars and didn't have the car that I requested!!! Crazy.
1 of 1 people found this review helpful.
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Response from Gerald Kia of Naperville:

Makoto- I am sorry to hear that your visit to our dealership ended this way.  I did some investigating and the vehicle in question had actually sold late the night before your visit. suggesting other similar vehicles that would benefit you, be it price or style, is part of our dealership protocol.  None the less, we apologize if we let you down.
Bryan Lieser
Sales Manager-Gerald Kia Naperville
Oct 15, 2016
The Outlander didn't work for me size wise but they did a great job of finding me a car that had what i needed and worked for my budget.
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Sep 18, 2016
Dealer reached out immediatly but it has now been at least 4days waiting for new pictures of vehicle in question.
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Jun 1, 2016
Dealer was fine, car was a rag.
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Oct 22, 2015
Helpful. Friendly
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Read 6 old reviews
Aug 8, 2013
No rating for this dealer just put * to allow my review posted. The staff acted irresponsibly with playing dump to advertised vehicle by the company on Cargurus. There seemed to be monopoly of access to customers' queries in the company. I hope the staff improve on customer cares for future businesses.
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Jun 22, 2013
Sales person was very helpful and personable. Business officer presented options on warranties but there was no pressure to buy. Vehicle was ready for pickup and well prepared. Everything was explained to me to my satisfaction. It took a lot of negotiation to arrive at a deal that was acceptable but the negotiation was always cordial.
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May 19, 2013
Very good service I would work with this dealership again glen miller was very helpful great over all experiences and the life time warranty is a very big plus great job guys.
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Nov 2, 2012
We purchased our vehicle from Howard. He was an amazing salesman who went way above and beyond the normal salespersons role. We drove 2.5 hours to look at the vehicle we purchased, but before that Howard took videos and sent them to us so we felt the drive was probably going to end up in a sale, and it did! Would definately recommend Howard and the team at Gerard.
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Sep 30, 2012
Bought a car from them. They forgot to do some maintenance on the car - because I bought it before the shop had time to get it in - and they owned up to it right away and took care of it. And I got a loaner car to keep me from being inconvenienced. Good experience.
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May 8, 2012
The sales lady was awsome. One of the managers was driving the vehicle all week long didn't have it cleaned out for my apt. Inside was his check book, keys to other vehicles. Food wrappers. How am I gonna buy a vehicle in that condition. Overall thumbs way down. Only pleasurable time was dealing with sales after that they suck...
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