Future Ford Lincoln of Roseville

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Internet Approved, Blue Oval Certified, Quality Checked

650 Automall Dr
Roseville, CA 95661

Sales: (833) 294-0715

Service: (888) 695-4159

Today 8:30 AM - 9:00 PM
(Open Now)
Show business hours
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Mar 23, 2018
This is not a place I would recommend you do business at. Their salesman's tactics, taught or not, are slimy at best. I first walked in to purchase a certified used F-150, and they convinced me into accepting a loan for a $20000 truck at $40000 after all the signing was completed. Although that may by itself seem shady, there’s more to it! Shortly after obtaining the truck, I took it to a third party to verify the dealership’s certification of it being ready to sell. Most everything checked out, except the rear driver’s side wheel was fused to the axle with rust and could not be removed without taking it back to the dealer and having them perform their work on it. Just how is a truck able to be certified with a wheel fused to the axle, when they are supposed to be removed for a brake inspection?! Frustrating. Also, there were chrome- colored hubcaps on two wheels, while the other two were ford oem wheels, one missing the lug cap. Minor, I thought. When I brought these two concerns to the dealer, they quickly acted to perform an additional safety check on the vehicle as well as taking the chrome-colored caps off and revealing that underneath were the ford oem wheels that were scuffed and did not perform anything more. They sent me on my way. Forward a couple more months, and I received an unsolicited phone call from them from a sales guy - Jared. I explained to him that I only had the truck for 3 months and had some issues with the dealership’s initial certification, and he gave me the rise that if I could meet with him the next morning that he could satisfy me with an offer that I could not refuse. A brand new truck with more features for the same monthly payment of what I had! Unbelievable, I scoffed, but to appease him and to give him the opportunity to resolve all of my previous concerns with the dealership, I promised to meet the next day. I went in and explained my appointment with Jared, but he was not able to see me immediately, so Rudy began to take a stroll around the lot to find which truck matched my demands that Jared spoke briefly about and we found the exact specifications matching one on a lot. He had me fill a credit application and asked if we would have a deal if the monthly payment would be the same as my old truck, and then disappeared for some time before coming back and apologized that it wouldn’t be able to happen. I figured as much, and was going to let sleeping dogs lie; just figuring salesmen were doing their job to try and move inventory, albeit very early in the stage of me owning my “certified” used vehicle. This whole time I was under the impression that something of communication within the dealership was said to have my truck be more of an exchange as opposed to a trade-in by the wording Jared told me over the phone-to keep me a happy Future Ford Customer. The journey doesn’t finish there. Jason, another sales rep, sends me an e-mail a very short while later and insists that although it could not be done at the same payment, that I would be approved and able to trade in my truck for the same one I saw on the lot for just $130 more per month, a small difference in monthly payment to get me into a brand new truck with more features. So, again, I un-equipped my truck from all the things I need to run my business, figuring all is set up for this change of vehicles. I head down, and he has me fill out ANOTHER credit application, so I’m my mind suspicion arises, and I end up spending hours yet again, waiting. After several hours he comes out, explains he’s not giving up on it and assured me he will get it handled the next day. I kept in touch with phone calls and text messages, and it wasn’t until 8 days later, after I spoke with his supervisor, that he expressed it would be a “miracle” for me to be approved, and that it was out of his hands. In short, this company is not focused on customer experience, fairness to the customer, or ethical service or business practices. My advice is to STAY FAR AWAY, as their business model is not in the consumer’s interest.
1 people found this review helpful.
Sep 29, 2017
A very pleasant experience. We were treated respectfully and courteously by all the staff there. They listened to our concerns and needs, were very responsive and found us a truck. We ended up buying another vehicle there that met our needs and are very happy customers. The purchase process was stress free and we feel like we got a good truck at a good deal.
Read 7 old reviews
Aug 16, 2014
Sales person was fine--it was the car priced at almost 10K over several other cars just like it.
Aug 5, 2014
Bought our vehicle. Thrilled
Jul 8, 2014
Salesman was very courteous.
Jul 10, 2013
There is zero honesty or integrity in this dealership. You can't even trust the people in the fleet department to low the products or even make an attempt at learning. They simply lie to fit their needs and sell a vehicle. Stick with the smaller dealers like Auburn Ford as they actually put the customers first.
1 people found this review helpful.
Oct 3, 2012
rating None bad not nice toke my key to my pick up wold not gave them back say i had to buy 3hr to get out not good at all over price
1 people found this review helpful.
May 1, 2012
They tell you the cars ready to be seen and when you get there its not and then they try and get you to sign a paper saying to hold it for you.Made three trips each time the car was not ready when they said it was. The fourth time I called the guy wouldnt tell me how much they were asking. I also found out the truck had been sold and all he was trying to do is get me there to show me other trucks. that place is B.S.
1 people found this review helpful.
Apr 19, 2012
2**, Did respond to my email request but not very insightful or helpful
1 people found this review helpful.

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