Edd Kirby's Adventure Cars

GM Certified Internet Dealer, GM Certified Used Vehicles

1501 W Walnut Ave
Dalton, GA 30720

Sales: (706) 717-6609

Service: (800) 255-1821

Today 9:00 AM - 6:30 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 28, 2017
I contacted dealership through their internet sales dept to discuss a particular car in their inventory. At first they couldn't find the car but eventually they determined that the car was one of the demonstrators driven by the owner of the dealership. I emailed photos and specs of our trade in to the salesman assigned to me and followed up twice. To date (7days later) I've heard absolutely nothing from the salesman (Steve) ! To her credit the internet salesperson has called me several times to see whether salesman Steve had followed up yet. Each time she apologized and assured me that she would ask the salesman to get back to me. It never happened!
Is this review helpful? Yes | No
Oct 26, 2017
sparkzilla
Great.. contacted me many times...very helpful and customer oriented.
Is this review helpful? Yes | No
Oct 8, 2017
Good people
Is this review helpful? Yes | No
Aug 27, 2017
When a possible client tells you they are currently in a meeting, stop your pitch and let them go, all I asked was is the vehicle in stock and never got an answer. Way to pushy, turned me against proceeding..
3 of 3 people found this review helpful.
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May 23, 2017
Car is not available as advertised!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Edd Kirby's Adventure Cars:

Please provide us with which vehicle and what was not available. We try to be accurate and your help would be appreciated. You can email direct at eddkirby@gmail.com
Mar 14, 2017
Was up front and able to quote an out the door price on the vehicle in which I had interest. Followed up to see if they could somehow move the process along. I purchased a similarly equipped vehicle at a dealership that was 40 miles closer and roughly 1K less. I do think that Adventure was competitive on price in comparison almost all other dealers in the greater Atlanta area.
1 of 1 people found this review helpful.
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Feb 21, 2017
Best experience I ever had buying a vehicle
1 of 1 people found this review helpful.
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Feb 9, 2017
Contacted quickly. Didn't buy this time, but might in the future.
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Jan 13, 2017
Lafell Howell and his team were amazing. I love my new ride. 2017 Tahoe.
Is this review helpful? Yes | No
Nov 13, 2016
Wonderful dealer very helpful wene buying the jeep
Is this review helpful? Yes | No
Nov 7, 2016
This is the car I purchased. I had a great experience with Ladale Howell, and highly recommend him as a salesman.
Is this review helpful? Yes | No
Sep 22, 2016
Very good experience, spoke with Amy at the Dalton store on a Wednesday evening about the jeep. She had Jamey in Chattanooga call me because we lived closer and in Thursday he got a recall fixed and the car moved to the Chatt. location for us and we bought the same day. Great vehicle and priced fairly, overall very easy process.
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Aug 30, 2016
Good followup but we bought a car before we could see theirs.
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Aug 25, 2016
TomForlines
Excellent service. Went out of their way to make sure everything went as agreed. The process went smoothly. Easy to work with.
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Jul 19, 2016
Was called repeatedly by two people. I told them I was at work and gave them a better time to call, which they never did call at appointment time, continued to call me in the morning during work and when I didn't answer they would call right back then text me. Finally I had to ask to take me off call list. Never did get simple question answered, I only wanted to no price on car. Was really put off by employees.
4 of 4 people found this review helpful.
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Mar 25, 2016
Imagineif
The responded right away but did not get the actual information i requested till a few days later. By this point the car i was requesting information on had sold.
1 of 1 people found this review helpful.
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Feb 28, 2016
Great dealership. Justin and James are top notch!
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Feb 24, 2016
Follow up gd
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Dec 18, 2015
VERY helpful and responsive. Great customer relations!
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Read 25 old reviews
Dec 1, 2015
They respond to me in an timely manner
Is this review helpful? Yes | No
Oct 31, 2015
Sales person treated me like it was a waste of his time to help me. I was a inconvenience to his day .All ask for was information. a buyers order so we would know how much the check needed to be. Our church spent $31,385 at another dealer. They say they have the best deal in 100 miles over and over. I did not find this to be true.If you want information and to be treated Nice.Try somewhere Else.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Edd Kirby's Adventure Cars:

Unfortunately the salesperson, whoever it might have been, does not have a "Christian" logged in the system so I cannot take any corrective action. If the customer would be so kind as to email me by going to adventurecars.com and selecting Tell the Boss under the About Us tab I will take the actions necessary to make sure this never happens to anyone. Hopefully you remember the sales advisor's name or can give me details as to the day and time you called or came by and which store, Dalton or Chattanooga? Thank you and I am sorry your experience talking with us was not a good one.
Jo
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Sep 23, 2015
they called me back, but car was sold
1 of 1 people found this review helpful.
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Jul 5, 2015
mickier
Tim contacted me right away and worked out all the necessary details including trade info over the phone. Very pleasant experience. I would highly recommend them.
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Jun 14, 2015
timemaster86
No hagle is great! Though you should get financing before you go. And keep an eye out for random fees. They are very help and super nice.
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Jun 3, 2015
No pressure to buy. Gave me space and time, didn't stand right on top of me while I decided. Rene Martin was amazing. Worked great with be since I was driving a few hours to get there. Could not be anymore happier.
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Mar 12, 2015
Sales staff was amazing, and getting the service department help for all my vehicles was a bonus I did not expect but greatly apreciate! Trying to get in touch with the financial person remains difficult.
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Jan 23, 2015
Dealer seems nice......but was too far away from me to do business.
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Aug 16, 2014
Would not negotiate even though I made three fair offers. After three weeks, the car is still for sale. I wound up buying from a different dealer a car with the same option package for a price lower than my first offer.
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Response from Edd Kirby's Adventure Cars:

We are a One Price dealer. That means we price all our vehicles to be the #1 value within 100 miles of us and our prices have no hidden fees, Other dealers add 600 to 1200 over their advertised prices . We are so sure of our prices that we even offer a 3 day no questions asked money back guarantee, no one else does that and you have to be very sure of your pricing to offer such a strong buy back guarantee. Sometimes a car will still take a couple of months to sell, waiting for the right buyer, but our advertised prices are the best value and we are transparent and upfront about all our practic
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Jul 15, 2014
southernpeach3
5
stated in their ad that they could finance the vehicle. When I called they said it was a cash only vehicle.Was supposed to talk to supervisor about possible financing and get in touch. never heard from him again. was very rude when I mentioned a trade in. Not happy with this dealership.
Is this review helpful? Yes | No

Response from Edd Kirby's Adventure Cars:

Our Bargain Car inventory has a button that says "Need Financing" which does cause some people to interpret that as we can finance the vehicle that they are looking at. We are experts at obtaining financing for credit challenged customers so we put that button on all our vehicle pages, intending to create a discussion about needing financing because actually many customers can buy a better vehicle than the one they call in about and we need to open that discussion. Some of our older vehicles are prices from 2000 to 5000 dollars and our lenders will not finance them. We love to trade
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Jul 2, 2014
very good respond
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Feb 28, 2014
Contacted me quickly
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Feb 15, 2014
They had a 2007 ford freestar advertised at $10,995 and raised the price to $14,900. What kind of dealer would do a thing like that. Don't want anything to do with that dealer.
Is this review helpful? Yes | No

Response from Edd Kirby's Adventure Cars:

Our prices are always quoted online. If a price changed upwards that much either it was originally a typo or we mis-valued it and corrected it. In any case we do not 'raise' a price to a customer while a lower online price is listed. Even if we raise a listed price we will honor it if the customer saw and printed out the lower price and brings it in, unless of course it is an obvious typo like a new car listed for 500.00. We never bait and switch or advertise deceptively in any way.
Jan 20, 2014
Very aggravating. Only contacted you. When they wanted to
Is this review helpful? Yes | No

Response from Edd Kirby's Adventure Cars:

Very aggravating to me as well. I wish I had a name here so I could pursue any situation where one of our advisors failed to correspond in a timely manner. Sorry for that, we try hard to communicate instantly and often with our customers
Jan 11, 2014
joeb11
No high pressure, just good information and offers.
Is this review helpful? Yes | No
Dec 12, 2013
awesome
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Oct 24, 2013
Fine
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Oct 7, 2013
Dealer's response to my email was very quick.
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Jun 1, 2013
They wouldn't even try to help. Never came out to help us at the lot. We called them 3 times finally and the guy wouldn't even try to help. Just assumed stuff.
Is this review helpful? Yes | No

Response from Edd Kirby's Adventure Cars:

I do apologize for this. The number one complaint is that salesmen are too aggressive so we try to give our customers space to look around, especially since we are a one price dealer and plainly post our best price and all equipment and options. Nevertheless, we try to go out and see if our customers want to talk after about 5 minutes, but there are busy times when our relatively small sales force are all with customers and it is possible, especially on a Saturday for someone to go unnoticed in the busyness of the day. I certainly hate losing a customer this way. Since this time we do have abo
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Feb 12, 2013
i wish the dealer was willing to work more with me and negotiate.
Is this review helpful? Yes | No

Response from Edd Kirby's Adventure Cars:

See my more recent response to why we don't negotiate. Also go to adventurecars.com  and read My Story under the Home tab
Jan 28, 2013
I visited the car lot on a Wednesday at 11:30am and spent 10 minutes walking around looking at the used cars. No one every came out of the building to help me. I was the only person in the parking lot. I felt like they did not want my business.
Is this review helpful? Yes | No

Response from Edd Kirby's Adventure Cars:

Please see my more recent response to this same complaint. We do get this occasionally and it is unfortunate, I did respond to a similar complaint in a more recent review
Nov 18, 2012
The car salesman lied about the Internet price was different than the car on the lot that they was selling. When he contacted me he tried to sell me another car for the price range that was in the car I was looking for.
Is this review helpful? Yes | No

Response from Edd Kirby's Adventure Cars:

In 2012 our internet department was posting internet specials that were not available any other way. We have experimented with different pricing for different markets but we are currently pricing our online and on lot inventory the same way. BTW most dealers don't post anything and make you negotiate in order to get any discount. We try to give our best price upfront without any need for negotiation
Oct 19, 2012
prompt and friendly
Is this review helpful? Yes | No
Aug 17, 2012
returned phone calls, but could not find ranger on web site
Is this review helpful? Yes | No
May 8, 2012
very attentive and helpful; not pushy
0 of 1 people found this review helpful.
Is this helpful? Yes | No

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