Easterns Automotive Group of Temple Hills

4809 Saint Barnabas Rd
Temple Hills, MD 20748

Sales: (240) 823-5644

Service: (888) 650-4775

Today 10:00 AM - 8:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 11, 2017
Saw a car es 350 and called some one said they would send it to Baltimore. Went to go see it and they gave me the run around asked did I want to see any other cars. Long story short they sold the car. Asked me if I wanted to come back tomorrow. Why would I do that it was a waste of my time
Is this review helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

Hi Troy,

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind that we have been in business for over 30 years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team to see if there is anything we can do to better assist you moving forward. We would love to help! E-mail: customercare@easterns.com / Phone: (888)-535-8151
Jul 28, 2017
GuruJG4Z
Quick to respond, did not end up buying so can only give 4 stars as I did not see the whole process.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

Thanks for writing a review based on your experience with us. We certainly hope that you come back in the future!
Jul 5, 2017
Mark13dolphins
Excellent customer service! Salesman and finance manager were both very knowledgeable and patient. Great experience.
Is this review helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

Awesome! We're so glad to hear this positive feedback from you. Our staff will be glad to know that you are pleased with your outcome.
May 11, 2017
Terrible service. I called to see if the car was on reserved & the guy told me no & to come on in for a test drive ect. I walked in & it took the person who I spoke on the phone with 30 minutes to come over & even talk to me. He then tells me that the car is under contract & I can only look at the car so I did & of course he tried to get me to spend my money on something else. He then tells me if the person doesn't come within 48 hours that I can go on with the buying process. The car is still online & I have yet to receive the phone call from him that I can come in. It's now been a week since I've last spoke with him. I will spend my money else where!!
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

Brittany,

We're so sorry to hear that you did not have the best car buying experience with us. Please keep in mind tht we have been in business for over 28 years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team if there is anything we can do to better accomodate you moving forward. E-mail: customercare@easterns.com / Phone: (888)-535-8151
Apr 22, 2017
GuruYP9H
Dealer made an initial contact and explained that they would contact me back, however It took too almost the entire day. I had already went elsewhere.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

Oh wow! We're so sorry to have missed you. We are always here if you need any additional assistance.
Mar 21, 2017
Very dishonest. While the car fax shows no accident. All over the car had major accident and has been painted poorly after. bottem line: don't trust their words they don't do clean business
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

Daniel,

We're so sorry to hear that you did not have a good car buying experience with us. Please keep in mind tht we have been in business for over 28 years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team if there is anything we can do to better assist you moving forward. E-mail: customercare@easterns.com / Phone: (888)-535-8151
Feb 7, 2017
I didn't purchase but dealer follow-up was good
Is this review helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

Thanks Eric! We appreciate your positive feedback. We're sorry that you didn't purchase today but please come back again.
Jun 26, 2016
They baited me, as I've read they do. I called them about this particular car to see if it was black or blue. The description said it was black but the pictures were blue. I was told it was black and that they could transfer it to the manassas location because it was the closest one to me. I received an email around noon that day confirming that the car had been transferred. So I drove 45 minutes to see the car only for them to tell me that the car had been sold the night before. They were kind enough to ask me if I was interested in any other car though! Give me a break, these guys are running a scam. If you feel like wasting a good chunk of your day getting duped, by all means, reach out to these clowns. Otherwise, save your breath.
8 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

We are so sorry that you did not have a good experience with us. We have been in business for over 28 years and have an A+ rating with the BBB. If there is anything we can do to better accommodate you please contact our Customer Care Team.
E-mail: customercare@easterns.com / Phone: (888)-535-8151
Jun 24, 2016
they responded via email that the car had everything i was asking for. I asked for pictures and someone texted me a picture. In the pic i noticed no sunroof so i emailed again asking for assurance and they never responded back. It took me 4 days to get a straight answer about the vehicle having or not the features i was after. something with this dealer smells bad. the "cooming soon" image has been like this for over 2 weeks now. I would be very carefull before conducting business with them. Google the reviews and you will understand what i mean
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

We are so sorry that you did not have a good experience with us. We have been in business for over 28 years and have an A+ rating with the BBB. If there is anything we can do to better accommodate you please contact our Customer Care Team.
E-mail: customercare@easterns.com / Phone: (888)-535-8151
Apr 29, 2016
The vehicle advertised was a bait vehicle. Something posted just to get people into the dealership. They didn't even have it. I was told they had another vehicle that was just being advertised and that they would call me later in the week. The call never came but I found the perfect vehicle at another dealership.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

We are so sorry that you did not have a good experience with us. We have been in business for over 28 years and have an A+ rating with the BBB. If there is anything we can do to better accommodate you please contact our Customer Care Team.

E-mail: customercare@easterns.com / Phone: (888)-535-8151
Feb 9, 2016
Teribble customer service. Ignored by chat requests. Wouldn't take specific pictures of areas on the vehicle that I was driving 6 hrs to see. Told me price was negotiable on vehicle then day later said sorry it's firm. Very rude and loosely run all around. I would go to a reputable dealership.
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

We are so sorry that you did not have a good experience with us. We have been in business for over 28 years and have an A+ rating with the BBB. If there is anything we can do to better accommodate you please contact our Customer Care Team.

E-mail: customercare@easterns.com / Phone: (888)-535-8151
Feb 4, 2016
Vehicle had been in an accident
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

We are so sorry that you did not have a good experience with us. We have been in business for over 28 years and have an A+ rating with the BBB. If there is anything we can do to better accommodate you please contact our Customer Care Team.

E-mail: customercare@easterns.com / Phone: (888)-535-8151
Read 1 old review
Sep 27, 2015
Michael Habke was a great Salesman.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Easterns Automotive Group of Temple Hills:

Ted, Thank you so much for your positive feedback. We will be sure to share your feedback with Michael. We hope to see you again in the future.

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