DeMontrond of Houston

The sales guy was nice and helpful. Would have bought the denali if they would have fixed the debts and scratched and painted the vehicle as well as fixed the headliner. He tried everything to get us in the car and was very honest. Just not the car for us.

Rapid response, but car had sold.

Good

Excellent response time and follow-through. Todd Richards was an utmost professional. Direct, honest and understanding of my needs. No pressure to buy, haggling phone calls or emails; his goal was to ensure I knew as much about the vehicle, its features and see if it met my needs.

Good service

the key broke in the ignition so I was not able to test drive after driving an hour to get there. They called but I was already more than half way there so I did get to hear the engine and look at the car but that was all. Very disappointed.

Yes salesman very nice

Super nice and went out of the way to try to get me in the car I just can't afford the note

Great people, great deal, great dealership and great product. Made the deal over the phone and drove 5 hours the next day to get there. Was a little nervous that things would change once I arrived but my fears were in vain for when I arrived the vehicle had been detailed and was full of fuel and ready to go. The deal was exactly as promised over the phone and the only negative was that it took a little longer than expected to get the paperwork done because the Louisiana forms were not working correctly in their system.

Went through the process to purchase this truck and they sold it out from under me. No communication between salesmen. Extremely frustrated.

I purchase new cars often...this is the first dealership that’s had me infuriated and upset. I was told the car was in pristine condition (I was shopping from hundreds of miles away). When I arrived, the car had all sorts of blemishes, dents, scrapes, scuffs...a side mirror is dented in...the rear emblems were crooked (and there are dents where the last emblems had been pried off). I was told that I’d agreed upon things that had never even come up. I was told I had to go through your bank. I was talked down to. Before coming in, this dealership seemed perfect. The salesman was kind and was willing to work with me. I was told the dealership would work numbers when I arrived...in hindsight, I guess it was to get me into the dealership. Once I got there, I was told by the salesman that he’d done enough (he told me he had had the windows tinted for me, but the CarFax said they’d been done in 10/2016) and that I was basically whining about nothing. If I “had a problem with the bottom line, I should pay more in cash”. When he told me I had made an agreement on the bottom line with a finance manager (which wasn’t true)— that was going to be the price, if I financed through their bank. If I didn’t, I was going to “have to pay thousands of dollars more”. I asked to speak to his manager before I ever made the trip to Houston, but NEVER got to. I was given the run around and never spoke to any manager, ever. Luckily, the gentleman in finance made the whole experience better. He agreed that the car salesman was unprofessional and should have fully disclosed all the issues with the “pristine” car (that was less than pristine). For what it’s worth, people in finance never negotiate the price of the car. I will NEVER buy another car from this dealership—it was a huge disappointment. The only redeeming quality was Frank, in finance. Everything started great...on the phone...and it ended well, in finance...but every single thing in between was awful.

Communication was good

Wonderful!!!!

Awesomen! Purchased this truck!

Salesperson very nice.

It was by far the best experience I have had buying a car. I got exactly what i wanted at the price I was expecting. Jasmine and Diego were awesome to work with. I did't feel hassled and they spoke to me like I was a friend, not a customer. I was in and out of there in 2 hours! :)

Great service ,AL Steadham Internet salesman was a great guy to work with. I am happy with car.

Great

They called and also followed up in a timely manner.

Martin was very helpful on answering my questions about the car I wanted. I wasn't pressured and he kept being sure everything was smooth and comfortable for me.

Not too good. Negotiation was poorly done and follow up trying to get my deposit back and info on a spare key has been like pulling teeth. I won't be buying from them again.

Great dealership! Martin was the best. Everyone there was courteous and I love my Buick Rainer CXL! Highly recommended!

Good experience with personnel I spoke with. The advertised price that drew my interest was explained to me through my series of questions about final cost. The transportation cost ($900.00)would be added to the final negotiated cost. One thousand dollars of the advertised cost was assuming you had a VW already under your insurance policies ( loyality). Another thousand dollars was with respect for you trade-in. In the end the total price was more than I was willing to pay. This does not mean that my quote was in my opinion a fair or not fair price. The dealers personnel responded quickly and listened to my questions and answered fairly.

Excelente

They did exactly what they said they would Tony was a great help

William contacted me ASAP. We were not able to make a deal as they had buyer just ahead of me. That said he was on top of it and professional.

Worked to accommodate my situation and needs.

The truck I bought was as good as I saw in the pictures. Sales representative was very courteous and willing to negotiate and paper work was very fast done.

Very good

Bought a vehicle from this dealership that I found through Cargurus. My vehicle qualified for the forever warranty that is offered at this dealership which is a huge plus. Only downside is the dealership was not willing to transport vehicle to its final destination.

Dealer overall as I purchased the vehicle but am having trouble getting a call back (two voice mails left) on an issue I am having. My next call will be to a manager.

Professionals, courteous, low pressure

Great experience.... Everyone was nice and the process was fast and painless.

They responded very quickly! I am still looking but appreciated how quickly they respond to email!

Provide prompt update in regard to the vehicle and the status of it being sold

Car had sold, as well as three others I had an interest in. But I contacted the dealer, not the other way around.

Thom did a first rate job of describing the car and understood what my purchase was about. He showed the car well, was willing to go the extra mile in both having the car checked out independently and meeting my price. Handled the paperwork and transaction extremely well. I can't complain one bit about this dealer and would definitely go back again.

I almost bought that car !