DeMontrond of Houston

Great customer service

Very helpful and good customer service. Downside...Demontrond charged higher fees on vehicle. Ultimately we got a better price and lower fees at another dealer.

List price on the vehicle is not what you will get when you go in. They listed a GX460 for 24k, initial drive out offer was $32,500. They "made a deal" for $28,500. We left. Very shady business practice here. Wrote the GM, no response. You have been warned.

The experience was good but the car listed was not as expected. The car was not clean and smelled like cigarette smoke

They did a great job for me . In finding me the truck I wanted. Thank you .

Liked them and would return if they had a vehicle of interest.

Demontrond was awesome and got me great financing I will use them for in future car buying needs.

Fabian was very straight forward.

Todd was awesome! He made compromises and answered all my questions. I got home driving a showroom model Kia Sedona SXL!

I initially contacted the seller to explain I wanted to buy out of state and to request more detailed mechanical photos. The dealer asked for my direct contact info then ignored me after I provided it. Guess they didn’t want me to buy their car after all. Maybe they just didn’t want to provide photos of the underside of the vehicle, who knows. Moving on in my search.

I live 260 miles from this Dealer I wanted to purchase remotely , they refused? I have bought dozens of cars remotely Nationwide?

It took a couple of replies back and fourth, to receive the information I originally requested.

I didn’t visit this dealership but Martin was very professional.

Dealer responded timely! Just found another deal closer to me.

The staff is really helpful

Good people to deal with

Very prompt response.

Responded and provided great information about vehicle.

Great! Bought the car

Several times I reached out to the dealer and they only responded one time promising they’d get back to me and never did.

Was wondering at first but it turned out to be a good experience.

Sean was excellent and easy to deal with. Highly recommend Demontrond Volvo!!!!

The dealership and salesman were Awesome. Found the car I like and was in and out with it in a short time. This was my third vehicle purchased from DeMontrond.

It was a great experience. I was in an out within 2 hours. I love my car!!!! Serg answered all my questions with expertise. Very respectful people.

I showed up unannounced on a Saturday afternoon and was greeted immediately. I was taken to find the diesel terrain after a few minutes and we looked it over, talked about financing, drove the car, then I took it home at the price I said I wanted to pay! I would recommend buying a car from them.... Who else offers a WARRANTY FOREVER?!?!

Car was exactly as described,dealership (Martin Carbajal, Internet Sales Specialist) was easy to work with, willing to negotiate price. Would definitely work with them again.

They responded to my inquiry very quickly. I was notified via email and a phone call from the salesman. I booked a test drive shortly thereafter. I went to the dealership and eventually was connected to the salesman. He was very friendly and down to earth, but did not seem to be overly knowledgeable about the vehicle. It was a good test drive and we were able to negotiate a deal. Again the salesman was not particularly knowledgeable about the process of turning in a VW lease vehicle and acquiring either a new lease, new car or CPO. We found out later, he was supposed to give us an odometer statement, which would be our receipt for the return of the lease vehicle. This dealership has too many products they are trying to sell from one location.

Very helpful in my situation.

Unable to lower price from listed price, but overall thrilled with TOM in sales and Stan in financing. I am driving home tonight in my new to me SUV.

Courteous and friendly staff

The contacted my twice. Once to ask for my email, which they emailed to me! Another time was for the information I requested.

Very engaged with us during our shopping experience and are will to help in any way possible.

Very unprofessional, I talked to Tom briefly and he was supposed to send me more pictures of the car , it has now been a week and I’m still waiting for the pictures. I will never deal with them again , I bought a car from another dealership!!!

Great experience. Saleman William was very easy going and very helpful. Price was great and got the lifetime warranty. Can't beat it.

Responded on time

This dealership presented interesting challenges. They were quick to respond to queries about the vehicle in question but did not seem to really want to sell. One minute it was a "new" car (with 9500 miles) and when questions about it, it became a "demo" car. We did not successfully conclude a deal for yet a second attempt.

Very good experience. Craig was an excellent salesman.

The sales guy was nice and helpful. Would have bought the denali if they would have fixed the debts and scratched and painted the vehicle as well as fixed the headliner. He tried everything to get us in the car and was very honest. Just not the car for us.

Rapid response, but car had sold.

Good

Excellent response time and follow-through. Todd Richards was an utmost professional. Direct, honest and understanding of my needs. No pressure to buy, haggling phone calls or emails; his goal was to ensure I knew as much about the vehicle, its features and see if it met my needs.

Good service

the key broke in the ignition so I was not able to test drive after driving an hour to get there. They called but I was already more than half way there so I did get to hear the engine and look at the car but that was all. Very disappointed.

Yes salesman very nice

Super nice and went out of the way to try to get me in the car I just can't afford the note

Great people, great deal, great dealership and great product. Made the deal over the phone and drove 5 hours the next day to get there. Was a little nervous that things would change once I arrived but my fears were in vain for when I arrived the vehicle had been detailed and was full of fuel and ready to go. The deal was exactly as promised over the phone and the only negative was that it took a little longer than expected to get the paperwork done because the Louisiana forms were not working correctly in their system.

Went through the process to purchase this truck and they sold it out from under me. No communication between salesmen. Extremely frustrated.

I purchase new cars often...this is the first dealership that’s had me infuriated and upset. I was told the car was in pristine condition (I was shopping from hundreds of miles away). When I arrived, the car had all sorts of blemishes, dents, scrapes, scuffs...a side mirror is dented in...the rear emblems were crooked (and there are dents where the last emblems had been pried off). I was told that I’d agreed upon things that had never even come up. I was told I had to go through your bank. I was talked down to. Before coming in, this dealership seemed perfect. The salesman was kind and was willing to work with me. I was told the dealership would work numbers when I arrived...in hindsight, I guess it was to get me into the dealership. Once I got there, I was told by the salesman that he’d done enough (he told me he had had the windows tinted for me, but the CarFax said they’d been done in 10/2016) and that I was basically whining about nothing. If I “had a problem with the bottom line, I should pay more in cash”. When he told me I had made an agreement on the bottom line with a finance manager (which wasn’t true)— that was going to be the price, if I financed through their bank. If I didn’t, I was going to “have to pay thousands of dollars more”. I asked to speak to his manager before I ever made the trip to Houston, but NEVER got to. I was given the run around and never spoke to any manager, ever. Luckily, the gentleman in finance made the whole experience better. He agreed that the car salesman was unprofessional and should have fully disclosed all the issues with the “pristine” car (that was less than pristine). For what it’s worth, people in finance never negotiate the price of the car. I will NEVER buy another car from this dealership—it was a huge disappointment. The only redeeming quality was Frank, in finance. Everything started great...on the phone...and it ended well, in finance...but every single thing in between was awful.

Communication was good

Wonderful!!!!

Awesomen! Purchased this truck!

Salesperson very nice.