Archer Volkswagen

10400 Southwest Freeway
Houston, TX 77074

Map & Directions

http://www.vwarcher.com

Sales: (832) 895-7746

Service: (888) 528-0143

Today 9:00 AM - 9:00 PM (Closed Now)

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Sales Reviews (84)

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Oct 12, 2019

Craig

Worked with a new salesman; which means some service could be improved. I'm sure he will learn in time. The experience with the dealership overall was very good. I returned 2 days later with a latch problem and the sales manager took care of it immediately and got me back on the road.

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Oct 8, 2019

Mikal

I drove 100 miles to test drive and possibly buy this Passat. When I arrived, the porter pulled the car around and another sale person took the keys before my sales person could and sold the car from under me. The finance dept would not make a deal on another Passat and it was an overall horrible experience

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Sep 25, 2019

jarvin

The dealer was quick to respond to my questions

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Sep 3, 2019

Guru1VTPT

They posted online price for $26,300 after I was dealing with them for two days fixing to make the drive to the dealer they raise the price to $29,300 . The salesman and sales manager just said sorry the owner said the six was supposed to be a nine! Then the sales manager offered me the vehicle for $28,400 and I ended communication with them and they haven't reached out to me either

1 people found this review helpful.

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Aug 8, 2019

Gatonegro

Very helpful responded right away answered all my questions very knowledgeable

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Jul 28, 2019

Dean

Helpful people

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Jul 23, 2019

Rynearson

Contacted the dealer multiple times and spoke to multiple salesman. Each one said they would contact me back with information about the vehicle I was interested in. Did not happen. After speaking with a manager I was contacted by a salesman that actually wanted to do their job. Wasn’t able to agree on numbers and a deal was not made.

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May 29, 2019

Joshua

Matt Collins and the Archer Volkswagen crew were exemplary in helping us find a vehicle for our family. We decided on a 2014 Golf TDI instead of a Jetta TDI after test driving both vehicles. Our family car had just died that day (my 29th birthday), and car shopping was not a fun experience on foot. We Uber-ed to the dealership and met with Matt, who was extremely knowledgeable, answering all questions we had regarding the purchase. We were at the dealership about three hours, and got everything finalized right at closing time. The staff were all very accommodating and friendly to us and our 2-year old son. Matt and the Archer Volkswagen team will have my business in the future, and I would recommend them to anyone needing a new set of wheels. : )

2 people found this review helpful.

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May 25, 2019

marc

great communication.

1 people found this review helpful.

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Apr 30, 2019

Doris

I talked to Matt, he was very professional and addressed all my concern I had in purchasing a 2015 Touareg

1 people found this review helpful.

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Apr 27, 2019

Justin

Matt Collins was awesome. Took time to explain everything and very patient. Vast inventory and no shortage of options. We eventually purchased a Jetta here and will def return here if looking at another VW.

1 people found this review helpful.

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Apr 20, 2019

Kim

I met with Vincent at the dealership. He was the rudest salesperson I have ever dealt with! He was very nice until I told him my husband said the Kelley blue book value was about the same price without the dents and dings on the car. He became rude, and literally walked away from my kids and I while we were sitting in the car looking at it.it was sad my children had to see the worst in a car salesman, and my oldest, who we were buying the car for, didn’t get her dream car. It was the worst experience I have had at any dealership!

5 people found this review helpful.

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Mar 30, 2019

prettynaijagal12

Response time was good in regards to my questions

1 people found this review helpful.

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Mar 20, 2019

GuruC7NHB

My salesman was Matt Collins and he was very professional and prompt. One call and the car was ready to test drive on time. The car was exactly as advertised. I will definitely shop there again for my next vehicle purchase.

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Mar 20, 2019

nixska

Ended up getting a different car than I originally wanted, but that’s because I found a better one! Everyone here was super helpful and nice!

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Mar 16, 2019

Marie

I had a very professional experience at Archer VW. I would recommend this dealership. Personally, I dealt with Jamaal in buying the listed pre-owned Jetta on CarGurus.

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Mar 7, 2019

Real_TX_Guru

I purchased a 2013 Volkswagon Jetta from Archer Voikswagen on 3-7-2019. This was undoubtedly the least stressful and quickest vehicle purchase that I have made, when compared to the 7-8 vehicle's I have purchased throughout my lifetime at different dealers. I was literally in and out of the dealer in under one hour (it's unbelievable, I know). The staff is respectful, responsive, and there is no annoying salesmen/saleswomen trying to force a sale on you. I'm happy with my vehicle purchase and glad that I did several weeks of research on cargurus.com. I highly recommend Archer Volkwagen.

1 people found this review helpful.

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Mar 1, 2019

Omarchavez

They contacted me right away.

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Feb 18, 2019

jeremyvyoral

Every though I didn't buy from the dealership, they were extremely helpful and accommodation and willing to what was needed to earn my business. Ricardo was an excellent salesman, but sometimes you just find a better car elsewhere.

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Feb 11, 2019

Sara

Really good service and more important fast and friendly service

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Feb 10, 2019

Luke

Had A very good experience buying a car at Archer Vw. Adlyh was very helpful. In taking the time to show me everything. I would recommend anyone needing to buy a car to go see her.

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Feb 1, 2019

Florian

Great

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Jan 29, 2019

Rachel

They were amazing !! Negotiated everything over the phone and waited til 9pm for us to pick up the car!!! In and out in less than 15 min

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Jan 28, 2019

GuruTPQNS

Prompt reply

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Jan 23, 2019

Amilcar

Very excellent service I mean I didn’t even have to go there I did everything on my phone and the salesman helped me while I was still at work and when I got there I just signed paperwork and got out like in an hour

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Jan 19, 2019

Robert

The dealer was quick to respond.

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Jan 13, 2019

chrishopfe

I had a 13 year old trade in vehicle. After seeing that Archer was part of a network of dealers, I certainly did not appreciate they way the “Sales Manager” informed me that my vehicle was a “wholesale piece” that was only worth 2k. My vehicle has 133k miles with new tires and brakes. After realizing that the guy I was dealing with really didn’t want to a deal with me, I opted not to purchase a vehicle through Archer and I doubt I ever will.

1 people found this review helpful.

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Jan 12, 2019

Bentrod1949

Very helpful. Knowledgeable. Would work with .

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Jan 3, 2019

claburt

The salesman was pushy and the car wasn’t in good condition

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Nov 9, 2018

GuruXNZ19

Matt was very quick to respond but when I went their another representative came up to assist and I did inform him I inquired on line but didn't remember the person's name. However, the other sales person continue to assist and walked me outside. Unfortunately, I didn't have very good outcome with this Sales representative who ended up helping.Listing inaccurate, I love the MLA 250 but experience deception with what mileage I personally observed on the odometer 65K miles & $22K price. But when the price dropped $18K also the Milage was advertised at 61,949 and the detailed Information was no longer displayed on the vehicle. When I went in to Purchase the Mercedes on 11/3/18 around 12:20 pm. I didn't have good vibes because of the difference in the miles of this MLA 250 than what I observed. The price dropped was great!!! I was discouaged in purchasing this vehicle. Still like the car but the situation was without merit for me.

2 people found this review helpful.

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Nov 4, 2018

Grhzly

Brilliant, love the car, better than I guess it would be

1 people found this review helpful.

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Oct 27, 2018

john

Matt Collins followed up quickly and went the extra mile to provide info. Unfortunately I'm 5 hours away from Archer, so I wasn't able to come look at the truck. That said, I would highly recommend Matt and Archer.

0 people found this review helpful.

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Oct 10, 2018

Captjeffs

typical let me talk to my manager thing . They won’t give anything for a trade in but want top dollar for the car they are selling. No dealing with them. They want retail for the used car but want to give below book for trade in vehicle. If they would have come off the retail of the Jetta we could have made a deal but they do t seem to deal

1 people found this review helpful.

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Oct 7, 2018

Terence

Good customer service and good deals too

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Oct 6, 2018

Dawn

Very helpful

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Oct 2, 2018

GuruX4D9T

Very informative

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Sep 28, 2018

GuruV62TF

Quick response

0 people found this review helpful.

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Sep 25, 2018

MARIBEL A.

Fast response and very helpful sales team. The car that I liked were already sold , but the team in Archer VW found and brought another car with the same characteristics from another city.

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Sep 12, 2018

Lee

Great car/price, unfortunately too late, I had already picked a car & arranged financing & about to arrange delivery... Wish I'd seen it sooner...

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Sep 9, 2018

Jeffrey

Dealer responded to my request but s as left was already pending on vehicle.

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Sep 4, 2018

derrick

Helpful

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Sep 2, 2018

Kevin

Immediate contact and attentiveness. Much appreciated.

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Aug 31, 2018

Carchick81

They did not have the car I came for and tried up sell on 2x the price and mileage. terrible wait times as well

1 people found this review helpful.

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Aug 19, 2018

Rob

Excellent service.

0 people found this review helpful.

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Aug 5, 2018

Susan

Made initial contact and then never heard from them again. Terrible

0 people found this review helpful.

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Aug 4, 2018

Phillip

Automated email. No real person ever contacted me.

1 people found this review helpful.

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Aug 3, 2018

Stephen

Very helpful

0 people found this review helpful.

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Jul 29, 2018

john

They sent me what appeared to be an automated response. I asked them to text or call me, no response.

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Jul 20, 2018

John

This dealership was not able to deliver when the time came. I told them I’d like to come see the car and test drive. We arranged time and date. I arrived at the dealership and the salesman couldn’t find the car. I asked to look at several others that were listed in their inventory and neither of them were at the lot yet. What a waste of my time.

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Jul 19, 2018

Annie

They were really good at getting back to me. Unfortunately, I was too late responding to them and the car I wanted information about, was sold.

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Jul 9, 2018

Benita

They were very nice and had a quick response time, their offer was low for my trade so I went.somewhere else.

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Jul 7, 2018

Guru5298L

Good

0 people found this review helpful.

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Jun 19, 2018

James

The truck had a lot of damage and the floor manager was not whiling to negotiate on price. He told my sales guy to stand firm, people went through a lot with hurricane Harvey and we aren’t budging due to their loss. Sales guy was amazing!

0 people found this review helpful.

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Jun 16, 2018

jason

Chris Hernandez provided a great customer experience, and was very effective with communicating my negotiations with management.

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Jun 15, 2018

Markysparky

OK. Didn't have what I needed. They did look hard for me. Thanks for that.

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Jun 8, 2018

Carlos

These people don’t honor deals and are only in it for the money. I had been negotiating with a salesman over text for the truck and had finally gotten it down to the price I wanted it at; this was at 12 pm. I then told him that I would go after work to do the paperwork and everything. I get a text two hours later from him saying the truck had been sold to someone else. No sense in honor at this dealership.

3 people found this review helpful.

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Jun 7, 2018

Fsparadise

Bought the car and love it. Roy Vallejo and the staff were helpful we got the deal done.

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Jun 7, 2018

Olivia

They contacted me quickly, but that's the only good thing about them. The truck I went to see (1.5 hours from my house) was not as advertised- it had no toolbox (the salesman said it was "stolen"), there was a nail in a tire, and trash in the bed. He still expected me to purchase the truck in that condition, and told me they "couldn't" put new tires on. I'll never deal with them again.

2 people found this review helpful.

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Jun 3, 2018

Mario

They immediately contacted me about car, great response

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Jun 1, 2018

Bob

Salesman was courteous. Vehicle was not in decent condition.

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May 31, 2018

GuruW6JRK

Ended up buying a different car from them. Rico was great and they had me in and out quickly.

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May 25, 2018

Byron

I was contacted very shortly after requesting information. Got in contact with Kirk and his sales manager. Couldn’t get my financial institution to get onboard with the transaction. Otherwise a great attempt at a transaction.

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May 16, 2018

DKLCDL

Polite and responded in timely manner.

1 people found this review helpful.

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Feb 4, 2018

mcortesii

Quick friendly service.

1 people found this review helpful.

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Feb 2, 2018

Garth

Did not purchase but good communication & follow through.

1 people found this review helpful.

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Jan 30, 2018

EdGaeta

Great service and best description of the car

1 people found this review helpful.

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Jan 22, 2018

Mario

Lots of smallprint. The price advertised is not true. When I went to the dealer they said the price was onli valid if I was trading a car in which I was not. When I complained that it wasn’t in the ad they stated but the ad states that you need to check. It is a bait to bring you in and try to then sell you something else.

15 people found this review helpful.

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Jan 22, 2018

mspickett1

Very responsive and helpful providing everything that was requested on the vehicle.

0 people found this review helpful.

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Jan 11, 2018

Guru5ZSH8

Gave me a.call as well as email. Also told.me.a out reduced price

1 people found this review helpful.

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Jan 11, 2018

Donna

Excellent and they even drove the Atlas from House to Dallas for me.

0 people found this review helpful.

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Jan 6, 2018

Katrina

Carlos is very professional and friendly.

0 people found this review helpful.

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Jan 5, 2018

Chriswillpark

Archer responded to my initial query but I responded with a question and heard nothing in return.

1 people found this review helpful.

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Dec 30, 2017

Guru5Z64M

It was easy,fast and helpful.

0 people found this review helpful.

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Dec 16, 2017

Brian

they were very straightforward. 4 stars because the reply time was one week

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Dec 16, 2017

Mundial1

It was a good experience overall, Chris was knowledgeable of the product and helpful. After a little negotiation I got a great deal

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Dec 8, 2017

dcarpet123

Very persistent in sending/contacting you via text messaging.

1 people found this review helpful.

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Dec 4, 2017

duncan1414

immediate response, courteous and honest about issues with a used truck i was looking at

1 people found this review helpful.

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Dec 2, 2017

Parveen

Good dealership

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Dec 2, 2017

bill

response was quick, very helpful. but still looking

1 people found this review helpful.

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Nov 18, 2017

Richard

was super nice

1 people found this review helpful.

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Nov 10, 2017

Ericka

good

0 people found this review helpful.

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Nov 8, 2017

Gary

They did contact me, but the vehicle was listed on Cargurus as a 2015 Nissan Murano Platinum (the top of the line trim level), but in reality it was a 2015 Nissan Murano S, the base model. I wasted two trips to the dealership because of this.

6 people found this review helpful.

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Oct 30, 2017

Chad

Very responsive!

1 people found this review helpful.

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Read 54 old reviews

Oct 14, 2017

Claudia

Great customer service and deals!

1 people found this review helpful.

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Oct 11, 2017

popknott

Kirk was an awesome guy. Wasn't able to secure a deal but the service was great.

1 people found this review helpful.

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Sep 21, 2017

Juan

The most easily way to buy a car, thanks

1 people found this review helpful.

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Sep 13, 2017

Tim

They were very professional throughout the whole experience. What I liked most was that they gave me space, but we're always readily available. I told them I was driving quite the distance to check out the truck, and I wanted to know in advance if my offer was feasible. They reassured me that they would keep everything within reason, and they honored that.

5 people found this review helpful.

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Sep 2, 2017

mike

good

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Aug 29, 2017

John

Great response time. Thank you

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Aug 3, 2017

Elizabeth

Excellent customer service. Genuine experience. Rico went above and beyond to help our family. He followed up and also personally took pics of the vehicle and answered each question. Thanks!

2 people found this review helpful.

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Jul 15, 2017

Shelia

The dealership replied quickly. Was friendly. The vehicle had been sold by the time I called to inquire. I should not have procrastinated. :)

1 people found this review helpful.

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Jun 24, 2017

Guru9W4ZD

Jeremy was the manager that was very helpful. He responded to e-mails quickly and sent additional pictures of the car by phone.

1 people found this review helpful.

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Jun 22, 2017

Guru88MT

Great I purchased this car. Top notch dealership. Thanks Matt Collins.

1 people found this review helpful.

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Jun 19, 2017

Jarred

I inquired about the vehicle. I was only emailed the specs which I can get off of their website. I emailed the sales manager who sent the email and asked that he call me at his earliest convenience because my wife and I were interested but we need to discuss a few things since we would have to drive to Houston from New Orleans to purchase the vehicle, if everything was good with the car. I never got another response from them

9 people found this review helpful.

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Apr 26, 2017

lesly

Two thumbs up

1 people found this review helpful.

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Apr 17, 2017

Unhappy Customer

I reached out to Archer Volkswagen regarding this 2010 Lexus IS350C. The gentleman that answered the phone notified me that one of his managers was actually driving this car as his daily driver and he wasn't sure when it would be available for sale. I asked if he could find out and let me know as I'm very interested in it and he said he would email me once he found out when the manager would have it available. I've not heard back from Archer since. Seems silly to have one of the managers driving a car that's actively listed for sale. Certainly not a good impression of this dealership at all.

9 people found this review helpful.

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Mar 22, 2017

DonaldC

This Texas dealer quoted a price on a 2016 Volkswagen Golf Sportwagen S that is the same as the price quoted for a similar 2017 vehicle by a dealer in Georgia.

2 people found this review helpful.

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Feb 1, 2017

Craig

very good.

0 people found this review helpful.

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Feb 1, 2017

hatchmo80

Courteous and helpful but would not deal on the price of the vehicle.

5 people found this review helpful.

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Dec 26, 2016

Judy

Excellent experience! Very prompt response to my inquiry!

1 people found this review helpful.

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Dec 20, 2016

Walter

Didnt have car shown on site and kept trying to sell me something else

2 people found this review helpful.

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Aug 22, 2016

Linda

Art was my salesman...he was really nice and professional. He wasn't forceful but was very patient. He made the car buying experience pleasant!

1 people found this review helpful.

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Jul 17, 2016

Nathanael

Great!

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Jul 16, 2016

Lam

Was here interested in a used car. Met a salesman name Art Hubble. Was not able to get the car I wanted but very pleased with the experience I received here. Art was there to help with anything I needed. Was pleasant salesman not pushy or arrogant..genuinely nice man...would recommend him if you happen to shop for a vehicle here.

1 people found this review helpful.

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May 31, 2016

Jay

I ended up getting the car I inquired about. They set up a test drive for me over my lunch break and stayed true to their word that it would be less than 40 minutes on site. After some negotiations we settled on a price for my trade-in and their car, and I was in and out of the dealership in 20 minutes when it came to doing paperwork. I would sue them again and recommend them to anyone. The staff was attentive, listened to what I asked, offered useful responses, and overall a great experience and team of people to work with. And no, they are not paying me at all for this review, it really was that great.

2 people found this review helpful.

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May 31, 2016

Linda

They were helpful and responsive - I liked the people I met at the dealership The main drawback was that they could not provide CPO from Mercedes They also were high on pricing

1 people found this review helpful.

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Apr 17, 2016

Sara

Best in Houston!!

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Mar 23, 2016

Jacob

Good communication and pricing

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Mar 19, 2016

Guruprasath

They contacted me immediately and the sales person was able to explain me the details.

1 people found this review helpful.

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Jan 22, 2016

Derrin

Greedy and just plain stupid. Car didn't have options listed when Vin was checked.

1 people found this review helpful.

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Jan 3, 2016

Manard

good

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Nov 12, 2015

Mellissa

Great follow up

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Oct 29, 2015

Ashley

I didn't end up buying this gti but they were amazing. I recommend them.

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Sep 10, 2015

McKenzi

Awesome

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Apr 28, 2015

kaiyuan

very good

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Apr 15, 2015

James

Didn buy from them as they were offering a 2014 Jetta for the same price that I could get a 2015 at Momentum.

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Mar 16, 2015

John

Responded promptly but just didn't have exactly what I was looking for.

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Mar 10, 2015

Bill

Good purchasing experience. The Archer team was curtious and was able to finalize my deal quickly.

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Jan 3, 2015

JESUS

Waited for 4 weeks for the call to come see this car its 2015 and still nothing they lost my business and now im sitting in my new Subaru BRZ.... P.S the sales manager for the used cars sounds pissed of most of the time

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May 26, 2014

gabby

Good

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May 14, 2014

abram

Great financing

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Mar 30, 2014

meisha

Great

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Feb 15, 2014

Sandra

Well probably buy a car from Amanda at this dealership gone beyond expectations .

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Aug 7, 2013

mike

great people

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May 2, 2013

dave

honest salesman Mr.bill thanks

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Jan 26, 2013

Steve

Willie helped me with information on the CC. They were great to work with. We drove from Dallas to pick up the car. It was clean and ready to go. the paper work took about 15 minutes and we were back on the road.

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Jan 12, 2013

john

The used car section of this dealership is not to be trusted! The salesman admitted there was something wrong with the rear end of the the vehicle we test drove (and you could hear it) but "the manager" tried to put the hard sell on us insisting there was nothing wrong with the car but yet wouldn't let us take it for inspection. One of them was lying and I am pretty sure it was "the manager". Slimeball. We walked out and got a better car for a better price at champion Nissan. We are so glad we didn't get taken by archer Volkswagen!

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Jan 7, 2013

Jose

super slow response thru the gurus request (not taken seriously?) vehicle was sold when contacted then was offered something else

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Dec 28, 2012

Wayne

Bought car

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Dec 26, 2012

sara

Jad was excellent, helped me pick a great car in my price range. No high pressure. A pleasure to do business with!

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Nov 27, 2012

david

Didn't know much about the mini cooper.

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Sep 19, 2012

Mike

The sales rep, Jon, was courteous, prompt, communicated well, and handled the deal efficiently. The finance manager, Javier, nearly caused Jon to lose the sale. If you arrange your own financing, don't expect any help from him.

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Aug 25, 2012

Marjaana

great communication and follow up.

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Jul 16, 2012

mitch

Car was a little more used than I would like but the dealership was very nice, not too pushy, tried to put me in new car but I'll have to wait on that one.

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Jul 7, 2012

jennifer

they were very nice not too pushy but thecar i found online is no longer available and its still listed for sale on multiple web sites??? im glad they called me to tell me the car is not there before i drove all the way there. that was nice of them.

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Jul 7, 2012

Christopher

Never returned a phone call

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Feb 29, 2012

Festus

Vehicle was sold the day i was to come out to see it. Did check out some other vehicles. Just not what i am looking for.

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