D'Ella Toyota

32 Della Drive
Plattsburgh, NY 12901

Sales: (518) 802-3029

Service: (888) 425-8152

Today 9:00am - 6:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 18, 2017
GuruZLC8J
It was a great experience, the only issue I had was the car only came with one key and it will cost me over $200 to get another one.
Is this review helpful? Yes | No

Response from D'Ella Toyota:

Hi,

I will investigate this and remedy it. No need to spend the $200. I will pay for it.

Please contact me at 646-522-7855.

Thanks,

Ernie Galarza
DELLA North Platform Manager
646-522-7855
Aug 16, 2017
wendyayn
I called them and told them that I was driving over to test drive this car at 2:30 in the afternoon. I was told that they would have the car waiting. I drove two and a half hours to get there. When I arrived, I was told that they had sold the car that morning but that they had plenty of other cars for me to look at. A total bait and switch. I wouldn't trust them....
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from D'Ella Toyota:

Hi,

I researched your complaint. Every review, both good and bad, gets a response. When we are wrong (and it does happen) I am the first to respond with our regret and apology.

In this case, I have been informed that you scheduled a few appointments the prior week and was a "no show" a few times.   After the latest missed appointment, another customer came in and purchased the car you wanted to purchase. Our prices are extremely competitive; often, they are the best value on the Internet. Many of our vehicles sell quickly. We truly wish you had kept your earlier appointments.
 More ...
Aug 15, 2017
GuruD4MG2
Not a great experience. I felt like I was baited with this car. When I got there, they had it sold already. They knew I was coming and could have told me that morning when I spoke to them. I drove 100 miles round trip and was very disappointed.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from D'Ella Toyota:

Hi,

I researched your complaint. Every review, both good and bad, gets a response. When we are wrong (and it does happen) I am the first to respond with our regret and apology.

In this case, I have been informed that you scheduled a few appointments the prior week and was a "no show" a few times. After the latest missed appointment, another customer came in and purchased the car you wanted to purchase. Our prices are extremely competitive; often, they are the best value on the Internet. Many of our vehicles sell quickly. We truly wish you had kept your earlier appointments.

 More ...
Aug 10, 2017
Answered all my questions
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from D'Ella Toyota:

Hi Paul,

Thank you for the "5 STAR" review. Have a great weekend.

Ernie Galarza
DELLA North Platform Manager
646-522-7855
Jun 27, 2017
Guru9BV66
Agreed to buy Jeep Wrangler, seemed sincere but felt like they were trying to pressure me to buy before I was ready by creating urgency. Ultimately they lied to me about the transmission and did not disclose vehicle was damaged.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 12, 2017
Got ahold of me asap after i inquired
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from D'Ella Toyota:

Hi Justin,

We are very thankful for the "5 STAR" review and wish you the best with your new purchase!!!

Have a great week.

Ernie Galarza
DELLA North Platform Manager
646-522-7855
May 25, 2017
Della worked with me in my upside down car after several dealerships in my home state of Vermont wouldn't, and I even walked out with a $70 dollar a month less payment!! Hats off to the folks at Della!
Is this review helpful? Yes | No

Response from D'Ella Toyota:

Hello Daniel,

Wow.....what a great "5 STAR" review. Thank you for taking the time to write about your experience at DELLA Toyota,

Best of luck with your new purchase and have a great week.

Ernie Galarza
DELLA North Platform Manager'
646-522-7855
Mar 24, 2017
These guys are good never went through a dealer before made me feel good and got it to me that next day..
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from D'Ella Toyota:

Hi Travis,

Thank you for the positive review.

Ernie Galarza
Della North Platform Manager
646-522-7855
Jan 24, 2016
Very disappointed on the call-back. I received a call back on 1/23/16... two weeks after I submitted the interest. She called to tell me it was sold. Thanks so much!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Read 4 old reviews
May 29, 2015
After receiving a computer generated response to my inquiry I explained exactly what type of vehicle I was looking for and the fact that I was out of state and would prefer to handle the preliminary negotiations via email. I added that if it looked like we could make a deal I would then travel to the dealership. Their follow-up email was also computer generated and asked when I would like to come in. Several days later I received a generic email from the manager but it was obvious that he hadn't read my emails. I decided that I would look elsewhere for a vehicle.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 6, 2015
Loved working with them
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 8, 2013
I did most of the leg work
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 6, 2012
Terrible experience. The dealer contacted me immediately and said the car had a deposit on it. After that, I received approximately 5-10 automated generic emails even after I requested to be removed from such a list. Did not take the time to make the whole communication process personal and instead used my email to add another name to the list for mass distribution.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

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