Clay Cooley Chevrolet

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1251 E Airport Fwy, Irving, TX 75062 - Map & Directions

Sales: (855) 638-9994

Service: (972) 721-4300

Today 9:00am - 9:00pm
(Open Now)
show business hours
Jun 6, 2016
Very helpful

Response from Clay Cooley Chevrolet:

Thanks a lot, Michael!
Jun 2, 2016
I have been contacted several times. Customer service is great.

Response from Clay Cooley Chevrolet:

You're the best, Kevin! Thanks a lot for the review.
May 31, 2016
Long story short... They list cars online at very attractive prices lower than everyone else to lure you into the dealer. Once you get there they add a $2000 addendum fee for nitrogen filled tires, window security etchings, and a clay Cooley paint guarantee. I was told its non negotiable and is a service done to all their used cars prior to sale. I posted a bad review on their facebook page too and they make several comments saying they will do whatever needed to earn my business..... They weren't willing to do whatever was needed while I was at their dealership. Look at the rest of the reviews here and on Facebook. Lots of dissatisfied people. Stay away from clay Cooley at all costs.

Response from Clay Cooley Chevrolet:

Brad, please contact us when you can so we can discuss this.
May 30, 2016
I felt very rushed by the person who helped me. I asked to see other cars and he made no effort in showing me any other models

Response from Clay Cooley Chevrolet:

Shawn, please contact us when you can so we can work to satisfy you.
May 15, 2016
Dealership responded promptly!

Response from Clay Cooley Chevrolet:

We're glad to hear that, Derrick!
May 12, 2016
angiecarter77
0
Awesome

Response from Clay Cooley Chevrolet:

Thanks!
May 11, 2016
Great service

Response from Clay Cooley Chevrolet:

Keun, you're the best!
May 4, 2016
Best dealer in the metroplex so far

Response from Clay Cooley Chevrolet:

Thanks a lot for the kind review, Keon!
Apr 28, 2016
At first there were done communication inconsistencies, but overall, we had an easy, painless, and fun car buying experience. This was my first car I bought myself, and they made this real simple. I love my car, drives and looks like brand new despite it being 3 years old. Thanks Clay Cooley! I love my 2013 Mini Cooper S!

Response from Clay Cooley Chevrolet:

Sasha, thanks a lot for the feedback! We're happy to hear that we could make it a great visit.
Apr 27, 2016
Not a great reception. The mood changed drastically when I said I was only looking and would not be buying the same day. I had to reiterate this 4 times before I was taken seriously. I never felt that I was being heard.

Response from Clay Cooley Chevrolet:

Bill, we appreciate the feedback. Please call us if you would like to discuss this.
Apr 21, 2016
My experience with Clay Cooley was pleasant enough. We made an appointment and showed up on time. The folks at the front didn't know anything about my appointment, so it took some time to get the right people to come help us. After that things went smoothly. We couldn't agree on a price though. Mostly because they didn't have much wiggle room on the price and by the time they added the etc.s it was more than I wanted to spend.

Response from Clay Cooley Chevrolet:

James, thanks a lot for the feedback. Please contact us if there's anything you'd like to discuss.
Apr 18, 2016
Run! They didn't even have the car I went in for! Bait and switch!

Response from Clay Cooley Chevrolet:

Helen, please contact us so we can resolve this.
Apr 3, 2016
the dealer was excellent

Response from Clay Cooley Chevrolet:

Thanks, Gregory!
Mar 28, 2016
Dealer responded and answered my questions right away.

Response from Clay Cooley Chevrolet:

Srini, we're happy to hear that!
Mar 15, 2016
Lied to by manager Derek...We tried to negotiate a deal however the deal was overpriced so I decided to leave, but before I left Derek said if I found a cheaper deal on the same truck to atleast give him "a chance to match it", which I agreed to. That evening I found the exact same truck at another local dealership and I contacted the sales person and let him know. After calling the dealership and talking with Derek he told me that even though the truck was cheaper somewhere else they add on $2,000-$2,500 in an "adenmden" which Clay Cooley Chevrolet adds about a $1,200 adenmden that they don't tell you about until you arive at the dealership. So Derek said he couldn't exactly match the deal but get close however I would have to wait 2 weeks to receive the discounts. I waited 2 weeks and took a day off work to go buy the truck, while I was driving to Clay Cooley Chevrolet I was called by the sales person that he couldn't do the deal today and then he text me that the truck I had to wait on had been sold...needless to say I was lied to and if you deal with this dealership just be warned that the manager named Derek will tell you he wants to "earn your business" but he'll look you in the eye and lie to you.

Response from Clay Cooley Chevrolet:

Please give us a call so we can discuss this and work to satisfy you.
Mar 12, 2016
Dealership set up appointment...but i never heard back from after i sent all the paperwork and its been 4 days now and still have not here anything...at least they can tell me no or something....so last i finally talked to my sales rep i was told he was waitting i guess we still waiting thanks ok so after my first review of the dealership the internet manager calls said he will find out whats going on and call me back well guess what? I'm still waitting and they have all my personal info and still have not said. Anything. It got so bad i called the dealership was getting hung up on and transfer to voice mails put on hold and the hung up on again and still no one has responding to me yet...man it this is how they do business i hate to see who get a car from them and the type of business they do with their lenders....I will will ensure the finance company i work for will not do business with them...thanks for nothing...and still no responds....lol

Response from Clay Cooley Chevrolet:

Tameka, please contact us when you can so we can work to rectify this situation.
Mar 1, 2016
dasesakids2
0
This dealer was suck. She sent email they have the car I want. But after 1 hour when I visit there, the car was not available because of inspection.

Response from Clay Cooley Chevrolet:

Please give us a call so we can work to satisfy you.
Feb 29, 2016
Car was gone. Had to wait too long for call back.

Response from Clay Cooley Chevrolet:

Tonia, we're sorry to hear that. Call us when you can so we can discuss this.
Feb 19, 2016
The vehicle that I came to see had already sold and the sales person was very new, making for a wild goose chase it seemed, but the staff was nice.

Response from Clay Cooley Chevrolet:

While we're happy to hear that the staff was nice, we're sorry about your experience. Please call us so we can rectify this.
Feb 16, 2016
Very good dealer

Response from Clay Cooley Chevrolet:

Thanks, Dalia.
Feb 14, 2016
They priced this SUV at 9,903 and then when I went to the dealership, they added a 3,000 dealership fee. They refused to give me my car keys (they had them to look at my car for a trade-in) until they had me there for hours looking at offers. The next morning I see that they had posted the car at 13,903. Also, thanks to Cargurus I was able to find out that they had lied to me multiple times during our negotiations. Terrible service and the prices are just a lure to get you into the dealership. When you call or email, ask them for a SPECIFIC NUMBER on what the total price of the car will be.
Feb 8, 2016
RedJeep2006
0
Nice folks but their ad- price was not what they were actually selling the vehicle for. They wanted to add about $2400 for GM certification they had done and another $1100 for some other dealership charge they have. Plus TT&L. So $50,000 is roughly the out the door price. Completely misleading add on Carguru. Loved the car and tried to purchase it at the ad-price, but they would not let go of the "hidden" charges.
Feb 7, 2016
dfc76
5
I had to wait over 30 min for Brandon to find the keys of the vehicle for a test drive. Aside from TTL they will try to charge over $3k of hidden fees. A $24k vehicle will easily turn into $29k.
Feb 4, 2016
Never provided asking info such as, Car-FAX report, Title/Loan/Lien clearing, car's damages...etc. Very un-professional business.
Feb 3, 2016
They were not very polite here. They advertised a car for $11,935 and when I got there to buy it they slammed me with about $5,000 of hidden fees. The individual that showed me the car didn't really even try to tell me anything about it. He was just kinda there. Served no purpose. The man I was dealing with for monthly prices was a complete child. I have no respect for that individual what so ever. Overall, I wouldn't recommend anyone to Clay Cooley Chevy in Irving. Not a great experienced at all. If I could go back in time I'd buy a car somewhere else.
Feb 2, 2016
Dealer responded with canned letters. Would not address my questions about price of car.
Jan 17, 2016
Great
Jan 4, 2016
I called about a Chevy truck. The salesman said he would get back to me. He did not. After 2 days I called and talked with another salesman. I asked him to confirm that the truck was there. He said he would call me back. He did not. I called him back the next day and he went outside and confirmed that the truck was there. I ask him the price. He said he didn't know but would get it and get back to me. He never called me back. I had cash in my hand to purchase the truck but I never got any help.
Dec 25, 2015
Nothing but empty promises. Never called back when they said they would. Treated me like a second rate buyer. There boss said the team wasn't doing well, I certainly understand why. However the indifferent sales group did me a favor, I found another one at a fair price and have bought it. The staff was knowledgeable, prompt and followed through.
Dec 22, 2015
Arrived to look at the car, it had a few issues on car fax. Cargurus price was $11,934 and with car fax info I offered $10000 expecting to deal a little. Cooley Chevrolet countered at over $14000. I can't really recommend a dealership who is not serious about selling cars.
Dec 16, 2015
They didn't know why the engine was making a sputtering sound while the AC was on. Leakage from the engine was unknown. Damage to back of the hatchback was inaware until I checked it out. This damage was not reported to carfax or me when I went to see ththe vehicle. Maybe this is why the price drop was listed from 16,900 to 11,944. I will not be coming back to this dealership unfortunately.
Dec 12, 2015
Literature said automatic, it was a stick, literature said tan interior, it was black. if it was auto. I would have it shipped to me
Dec 11, 2015
Wonderful experience, we ended up purchasing a different car for about the same pric. Everyone at Clay Cooley, was terrific. We had a little hiccup of being given only one master key. They sent us to the dodge dealership and paid for a second master key to be made, no questions asked, no hassles. Great experience.
Oct 16, 2015
Great dealership with a great supporting staff.

Response from Clay Cooley Chevrolet:

Tony, thank you very much for the review! We appreciate it.
Jun 21, 2015
aeromech
0
Outstanding sales personal.

Response from Clay Cooley Chevrolet:

Thank you very much for your review!
Apr 25, 2015
When I called they said they have the car and told me to come to look at it.But when I went there, I was told it was sold the previous day and tried to sell me another car.
Jan 28, 2015
Grrreat!! People person ready to work with you
Jan 4, 2015
Called about a specific used truck on the web site but they could not find it. Only mgr new about it, called back and still no one knew where it was. I bought off Craigslist instead.
Oct 10, 2014
Liers, they said Internet price, but the time you get there they change the price to higher price and said that price is the secondary lowest-priced. Also this dealer trying to sell us a used car as a new They said that the previous owner didn't qualify for the loan and only used it for a weekend, they said will discount $1000.00 but when we tell will pay cash they increase more the price.
Oct 7, 2014
Don't advertise a vehicle at a given price with no further mention of having to qualify for various deductions until a conversation pursues with a sales rep and then a general statement is made and we are still left in the dark The whole idea is to get us to drive the miles and get us in the door. A serious cash buyer not interested!
Sep 23, 2014
Dealer responded promptly, and even though I did not connect with him right away he remembered my name first and last....that's a great plus in customer service for me.

Old Dealer Reviews

Jul 26, 2014
Couldn't make a deal, but was treated very professionally and courteously.
May 12, 2014
Good
Mar 11, 2014
Great
Oct 6, 2013
Very nice and good service
Oct 3, 2013
real good experience
Sep 16, 2013
Boo127tx
0
unable to make a deal.
Sep 5, 2013
good

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