Five Star Chevrolet

Through email we scheduled a test drive. After arriving I waited 30 minutes for my salesperson only to discover the car was sold the day before. I drove 35 miles one way to get there. It would have been nice to be told that in advance.

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Awesome team from the manager to sales

Good experience

One phone and text. Then never called again. Never gave me any info. Horrible

Very helpful and answered all of my questions

Though, I did not made a purchase, they offered assistance several times. And it was genuine.

This will be the dealership I will buy all my cars. And send any and everyone to

Great people to work with

Prompt and good communications. Too bad dealer was just too far away for me to be confident in making a deal...

I live 2 hours away from dealer (4 hour round trip). Made a deal on a used 2013 Suburban over the phone & completed preliminary forms via e-mail. Shop assured me it was in pristine condition. Drove 2 hours & arrived @ dealership to find it was covered in hail damage that they were hoping I would not notice. The manager said he was aware of the hail damage as he noticed it when the vehicle was traded in which of course means the dealership took a deduction from the previous owner's trade in allowance. The manager said I should have asked if it had hail damage before driving all that way (so it is my fault that the hail damage was not disclosed) & the manager said I should have expected it for the price. In my book this is very unethical. I'm sure some poor unassuming person will come along & buy it unaware of the thousands of $ in hail damage. Also not disclosed: missing 2nd remote/key, missing dvd remotes, dash was cracked, & 2 wheels had curb rash which I specifically asked about .

It was amazing they were very nice and helpful

GREAT Customer service. Keith at Five Star is AWESOME! It's been over 10 yrs since I purchased a car and I was not looking forward to the process. For over 8 months, I was looking for THIS particular color, with THIS particular interior & features, I was working within a budget and Keith and the finance team assisted me all the way through. What sold the deal was the "Pressureless" approach to selling. I did not feel hassled, but helped. Keith also made sure that all of my request were addressed & completed. He even knew & was able to tell me about the previous owner. My tires kept going low, but this is why I will be a customer for Life. I emailed & said I had a issue, Keith immediately said bring it in (he didn't even ask what it was). He treated me just as wonderful as the first time,& got me squared away. Five Star Chevrolet gets 10 Stars, because 5 does not do them justice. Carrolton,Tx team picture should be in the dictionary by the word AMAZING! #CadiLife PC

They communicated with me ASAP but they had already sold the vehicle.

They answered all my questions and responded immediately

BEst customer service ever!!!!! Salespeople extremely experienced and helpful!!!! Would definitely recommend this dealership !!!!!!

Typical salesman just want to sell a vehicle, it had issues with it and theres is no return policy at all. I made an offer and it was rejected and after we signed the paper work the very next morning the vehicle was listed a thousand dollars less. In the end we got the short end of the stick and can't get our money back.

I love the Cadillac. I was treated very well

I found the communication of this dealer to be in my words unprofessional. Sending pictures of the Carfax obviously taken using a cellphone rather than sending the actual copy of the Carfax. Also their emails were sent with the name of one person but signed by the name of another. When the email of the Carfax was sent, it was sent from an email address of one of the employees child as she informed it would be. They did communicate with me, but with these discrepancies I questioned their integrity.

Great truck great service

The sales man who called me, Johnny Mendoza, was ver professional and informative. Unfortunately, i decided against this vehicle.

Great experience.Checked on value of my trade in all by phone.Not enough for my car so could not make a deal.

Great staff, very helpful, but very firm on their prices

Love I bought this vehicle with no provlems. I definitely recommend this dealer. They will take care of you!!!

After negotiations,we stuck a deal and came home with a new corvette

Great car buying experience

We are talking via e-mail which is fine with me. I haven't wanted to give my phone number because of too much contact.

Salesman was the best! Management at this dealership is quite proud of their ability to offer the best deals.

Quick and friendly service.

Great