Chapman Volkswagen

3700 North 89th Street
Scottsdale, AZ 85255

Sales: (480) 725-0671

Service: (480) 424-3564

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All reviewers have been verified to have contacted this dealer – Learn More
Jan 7, 2018
knudtl005
Sold a subaru right out underneath me as I was in transit to buy it. Then internet manager really blew up mediocre customer service and copped to small print at the bottom of the page. I will never patronize this dealership. These places think they can treat customers like crap.
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Chapman Volkswagen:

Knudtl005,

Thank you for bringing this matter to light. We sincerely apologize that you felt we sold the unit out from under you while you were on the way here. It is never our intention to have any of our customers feel like you did. We sincerely apologize, We would like to make the situation right. Please feel free to contact me directly. We would love to speak to you and see if maybe we can find a way to make you happy. We look forward to hearing from you.

Robert Revere | General Sales Manager
robertrevere@chapmanchoice.com | 480-949-7600
Jan 5, 2018
I had a very good experience with the contact. He gave me good information and tips about this car. Unfortunately, AZ is a bit too far to test drive the car and added expense to ship the car. He was very professional.
Is this review helpful? Yes | No

Response from Chapman Volkswagen:

Cyndi,

Thank you so much for the kind and positive comments! Have you found a vehicle yet? We would be happy to come to you if at all possible. Please let us know. We aim to please. :-)

Robert Revere | General Sales Manager
robertrevere@chapmanchoice.com | 480-949-7600
Jan 1, 2018
mtnbkr
Dealer failed to disclose on the phone all of the issues the Tiguan had. Didn't find out until we drove the 40 miles to the dealership that it would cost an additional $2000 to get it driveable.
Is this review helpful? Yes | No

Response from Chapman Volkswagen:

Mtnbkr,

Thank you very much for bringing this matter to light. We sincerely apologize for all the inconvenience. That is not how we do business. We would love to see if there is a way we can make it right. Please feel free to contact me and let’s see if we can make it right.  

Robert Revere | General Sales Manager
robertrevere@chapmanchoice.com | 480-949-7600

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