Bill Luke Chrysler Jeep Dodge Ram

2425 W Camelback Rd
Phoenix, AZ 85015

Map & Directions

https://www.billluke.com

Sales: (480) 389-3191

Service: (602) 336-1530

Today 9:00 AM - 6:00 PM (Open Now)

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Sales Reviews (274)

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Nov 13, 2019

18gmcslt

After getting to dealership price was higher than advertised with their add ons. They lowball you on your trade in and only want to sell you if you finance through them. Unpleasant experience and will not go back there.

2 people found this review helpful.

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Nov 12, 2019

Jola983

Great

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Nov 10, 2019

zoom66

Best dealership ever.

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Nov 4, 2019

mynamestaken

Fine, car I was interested in was sold but they did get back to me, answer my basic questions and offer up other potential veichles

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Oct 29, 2019

Linda

Very respecful, helpful, and pleasant.

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Response from current dealership:

We take great pride in customer satisfaction, so we are more than happy to hear that you had a great experience Linda! Thank you for leaving such awesome feedback. We appreciate you!

Oct 26, 2019

Scott

Got a good price on the truck it was an alright trade in not too many hours in the showroom negotiating

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Response from current dealership:

We are happy to hear you found what you wanted and had a good experience in our store Scott! Thank you for taking the time to leave great feedback. Please let us know if there’s anything we could have done to earn a 5-star review. You can give our Customer Relations Manager, Jessica, a call at 602-544-3696 or email her at j.mckenzie@billluke.com.

Oct 26, 2019

STtix

Good experience, price too high for us though.

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Response from current dealership:

We are happy to hear you had a good experience in our store. We are sorry to hear we couldn't find something that worked for you. We'd love to try and find something that works for you if you ever want to come back in. Thanks so much for your feedback.

Oct 22, 2019

Gary

Said he couldn’t run the vin that it was no good but others had no problem. I sent them a corrected vin number that others have ran with no problem, I don’t think they read all of my replies. I feel the sales person was not on top of it

1 people found this review helpful.

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Response from current dealership:

We are sorry for the experience you had Gary. We are looking into the situation further. If you have questions please contact Jessica, our Customer Relations Manager, at 602-544-3696 or email her at j.mckenzie@billluke.com.

Oct 21, 2019

GuruNYZCP

every one was nice and helpful

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Response from current dealership:

We are happy to hear that our team was able to create such an awesome experience for you! Thank you for the 5-star review!

Oct 20, 2019

Mike

I got to test drive the truck I was interested in. I will be back to purchase ,when I’m ready. Thank you Renoldo.

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Response from current dealership:

Thank you for the review Mike. We love hearing from our customers and are happy to hear Reynaldo provided you with a good experience. We look forward to working with you when you're ready to move forward. Please let us know if there’s anything we could have done to earn a 5-star review. You can give our Customer Relations Manager, Jessica, a call at 602-544-3696 or email her at j.mckenzie@billluke.com.

Oct 16, 2019

Guru1GLX9

Not helpful in any way, shape, or form. When texting back and forth with the dealership, they would say that they missed my texts. Then they came back saying oops we sold the car you were interested in but we have others if you're interested. After replying, they don't respond.

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Response from current dealership:

We are sorry for the experience you had. We are looking into the situation further. If you have questions please contact Jessica, our Customer Relations Manager, at 602-544-3696 or email her at j.mckenzie@billluke.com.

Oct 16, 2019

John

Awesome! We found our truck today 10/16/19 with Saif Ibraheem. He was great to work with.

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Response from current dealership:

Thank you for the awesome 5-star review John! We are glad to hear that Saif was able to make your experience here at Bill Luke a good one. Congratulations and enjoy your new truck!

Oct 15, 2019

DENNIS

Great and easy, just a couple hiccups, but that's par for the course.

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Response from current dealership:

We appreciate your patience and business, Dennis, and we are pleased to hear that you had a great experience! Thank you for taking the time to leave us the 5-star review!

Oct 12, 2019

Codey

Messaged the dealer. Called the rep that emailed me, I made an offer and was told I would hear back. I never heard back from them. Seems like they don’t want to sell cars. My offer was within $3000 of their asking price.

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Response from current dealership:

We are sorry for the experience you had Codey. We are looking into the situation further. If you have questions please contact Jessica, our Customer Relations Manager, at 602-544-3696 or email her at j.mckenzie@billluke.com.

Oct 10, 2019

GuruND9Q6

Great communication. Just not ready to pull trigger yet.

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Response from current dealership:

We are so happy to hear you had a great experience. Let us know when you decide you're ready to move forward. We would love to help you. Thank you so much for your feedback.

Oct 10, 2019

james

Very helpful.

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Response from current dealership:

We are very happy to hear that you received such great customer service from our staff James! That is something that we take pride in here at Bill Luke. We appreciate you taking the time to leave us such awesome feedback!

Sep 21, 2019

JUAN

Very good

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Response from current dealership:

Thank you, Juan, for the 5-star review! We are glad to see that your experience here at Bill Luke was a good one. Hope you enjoy!

Sep 17, 2019

Mike

Salesman inattentive. No gas in vehicle for test drive. One tire bald and plug broken. Promise to schedule service didn't happen.

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Response from current dealership:

Mike, Please give us a call, at your earliest convenience. We would like to learn more about your experience yesterday. Please give us a call at 480-676-6699 and ask to speak to a member of our management team. Thank you, Mike!

Sep 12, 2019

ZacKrause

Great to work with prompt answers.

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Response from current dealership:

We are so happy you enjoyed your experience! Thank you for choosing us and thank you for the 5 star review, Zac!

Aug 30, 2019

George

My first contact with the dealership was speaking with Jamie over the phone. Jamie was extremely pleasant and I was up front with him. I didn't want to waste my time or his and I let him know that my past experiences with dealerships was pretty negative. He answered all my questions with sincerity and gained my trust so I made arrangements with him to view this particular vehicle. When I arrived at the dealership I was welcomed in and being that the temp was 110 the staff there offered me a water. They asked how can we help you and I stated that I had an appointment with Jamie to view a certain vehicle. Jamie had arranged for me to meet with a salesman named Morrison. I couldn't ask for a more pleasant person than Morrison. He showed me the exact vehicle I wanted to see and from there the buying experience went extremely well. After a test drive and a favorable negotiation on the final price we ended up buying the vehicle that night. Morrison made the whole experience very pleasant!

2 people found this review helpful.

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Response from current dealership:

Thank you for the awesome 5-star review George! We are glad to hear that Jamie and Morrison were able to make your experience here at Bill Luke a good one. Congratulations and enjoy your new car!

Aug 30, 2019

GuruWR768

Made good effort to contact. Unfortunately bought from another dealership

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Response from current dealership:

We are happy to hear you had a good experience, but are sorry to hear that we weren't able to work with you this time around. We hope to be able to work with you again in the future!

Aug 30, 2019

Ali

Great

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Response from current dealership:

Thank you for the 5-star review Ali. We are so pleased to hear that your experience here at Bill Luke was a great one!

Aug 27, 2019

Lynda

We didn’t actually buy this one, but we did purchase a 2016 Grand Cherokee Limited with less miles, we are very pleased with our purchase. This is the 3rd car we have bought from Bill Luke.

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Response from current dealership:

We appreciate your loyalty as a customer, Lynda. We strive to provide all of our guests with the best customer service! Thank you for leaving such awesome feedback and enjoy the new Grand Cherokee!

Aug 26, 2019

Charles

They gave me info about the Truck, they also gave me info on another that they had that had RAM BOXES, however they sold it before I could arrange to get there...

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Response from current dealership:

We are sorry to hear that the truck sold before you were able to look at it Charles. We appreciate you taking the time to share your experience and hope we are able to work with you again in the future!

Aug 25, 2019

mike

I bought the truck great price. Only downside was the financial department trying to sell add ins. Ended up with an alarm the lot used.

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Response from current dealership:

We are happy to hear you had a good experience Mike. Thank you for taking the time to share your experience and enjoy the new truck!

Aug 23, 2019

kevin

Could not get a out the door price quote. Asked several times all I got was generic emails, had the same problem last year. Think they dont want to sell this vehicle or they dont even have it Extremely frustrating. Talked on the phone twice was promised a email with a out the door price quote. Nothing.

1 people found this review helpful.

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Response from current dealership:

We are sorry for the experience you had Kevin. We are looking into the situation further. If you have questions please contact Krystle, our Customer Relations Manager, at 602-249-1234 or email her at k.macon@billluke.com.

Aug 22, 2019

Alexandra

Excellent did everything they needed to to get me this car. After we just bought one and 3 weeks later it was totaled in a accident. Until the insurance and gap pays out we had to get another 2 auto loan and they went above and beyond and it’s newer and better then the edge that was totaled and saved us $10k. Very busy dealership be prepared to be there for at least 4 hours on a Saturday.

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Response from current dealership:

We appreciate your patience and business, Alexandra, and we are pleased to hear that you are so happy with your purchase! Thank you for taking the time to leave us the 5-star review!

Aug 20, 2019

Robin

The internet sales person contacted me, and though she told me the car had been sold, I went in to check out some other vehicles. She sent to Maurice Bell who was awesome. He was super helpful and friendly. I actually wanted to buy my car from him, but once I'd decided on what I was getting, they didn't have it. I'd go back and talk to Maurice for my next car in a heartbeat!

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Response from current dealership:

We are very happy to hear that Maurice was able to make your experience here at Bill Luke a good one Robin. Thank you for taking the time to leave us an awesome 5-star review!

Aug 17, 2019

Bill

The dealer followed up in a timely manner.

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Response from current dealership:

We are very happy to hear that your experience here at Bill Luke was a good one Bill. Thank you for taking the time to leave us an awesome 5-star review!

Aug 16, 2019

Mark

I love this truck. Overall experience? I still trying to take it all in and look at the numbers. I may pay even more later if you know what I mean. Did I say I love this truck They present very nice vehicles.

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Response from current dealership:

Thank you, Mark, for choosing Bill Luke. We are so glad to hear you had a good experience and are enjoying your new truck!

Aug 14, 2019

Steven

Bought the car ! Dealership is good

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Response from current dealership:

Congratulations on the purchase of your vehicle Steven! We are glad to hear that our team was easy to work with. Thank you for taking the time to share your experience.

Aug 14, 2019

Mario

Excellent service by salesman

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Response from current dealership:

We are happy to hear that our sales team was able to create such an awesome experience for you Mario! Thank you for the 5-star review!

Aug 12, 2019

Richard

Fast and easy service, awesome truck, overall great experience

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Response from current dealership:

Thank you, Richard, for the amazing 5-star review! We are glad to see that your experience here at Bill Luke was a good one. Hope you enjoy your new truck!

Aug 12, 2019

Ashley

I was not happy with the experience I received from Bill Luke. I did not feel appreciated as a buyer. I was talked down on, getting called sweetie. They did not even acknowledge my trade. They weren’t very negotiable. As some one who works in the car industry, I expect to be treated a little better from a company like Bill Luke.

4 people found this review helpful.

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Response from current dealership:

We are sorry for the experience you had Ashley. We are looking into the situation further. If you have questions please contact Krystle, our Customer Relations Manager, at 602-249-1234 or email her at k.macon@billluke.com.

Aug 12, 2019

Jose

The dealer was quick to respond to my inquiries.

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Response from current dealership:

Thank you Jose! We value your feedback and appreciate the awesome 5-star review.

Aug 12, 2019

cliff

Quick response and we made a deal.

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Response from current dealership:

Thank you Cliff! We value your feedback, and we are happy to hear that you were satisfied with your experience here at Bill Luke.

Aug 12, 2019

42Burundi

Great people; great experience.

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Response from current dealership:

Thank you for the 5-star review. We are so pleased to hear that your experience here at Bill Luke was a great one!

Aug 10, 2019

Linda

This was a great experience. They started low on the amount they wanted to give for my trade. But we finally reached an agreement.

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Response from current dealership:

We are so happy to hear you had a great experience and we were able to come to an agreement on your trade Linda. Thank you for your business and enjoy your new car!

Jul 31, 2019

Willie

This dealership is huge and tons of inventory. They were professional and upfront. No games or stunts. I enjoyed the experience and would recommend them to family and friends.

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Jul 30, 2019

Will

their internet sales rep. intentionally did not answer my question about other fees. I asked 3 times and their response was never what I asked. I called and nobody called back to answer the question either.

3 people found this review helpful.

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Jul 20, 2019

GuruHLPGD

These guys are always good!

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Jul 20, 2019

BadgerKJ

Feels like a volume dealer. Everything was transactional, but the price was fair and there was minimal add-ons haggling. Good experience so far.

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Jul 14, 2019

Jayrays123

It was one of the best , everybody friendly and nice

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Jul 9, 2019

Brandon

Our salesman Chris was knowledgeable about the vehicle we test drove, was friendly and we didn't feel pressured into buying it. Ed in finance was friendly and went over our options. He didn't pressure us if we said no to an option.

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Jul 8, 2019

GuruL5HYT

Representatives were great at responding with my questions that I had

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Jun 25, 2019

Guru5MFD4

Very helpful.

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Response from current dealership:

We are happy to hear that our team was able to create such an awesome experience for you! Thank you for the 5-star review!

Jun 24, 2019

Robert

I didn't buy this car, but they sold me a 2019 Scat Pack Plus which was worth it.

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Response from current dealership:

We are very happy to hear that your experience here at Bill Luke was a good one Robert. Thank you for taking the time to leave us an awesome 5-star review!

Jun 17, 2019

GuruXPQ97

Communication was good and prompt

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Response from current dealership:

Thank you! We value your feedback, and we are happy to hear that you were satisfied with your experience here at Bill Luke.

Jun 10, 2019

evan

just phone conversations--------courteous

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Response from current dealership:

We are happy to hear that our team was able to create such an awesome experience for you Evan! Thank you for the 5-star review!

Jun 8, 2019

David

Vehicle have extensive undisclosed hail damage.

4 people found this review helpful.

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Response from current dealership:

We are sorry for the experience you had David. We are looking into the situation further. If you have questions please contact Eric, our Customer Relations Manager, at 602-249-1234 or email him at eric.luke@billluke.com.

Jun 7, 2019

GuruSW125

Very Nice & Professional Individuals, Here At Bill Luke.

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Response from current dealership:

We are very happy to hear that you received such great customer service from our staff! That is something that we take pride in here at Bill Luke. We appreciate you taking the time to leave us such awesome feedback!

Jun 7, 2019

Emilio

The salesman Thomas at bill Luke did an amazing job of getting us through the whole process of buying the car

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Response from current dealership:

We are happy to hear that Thomas was able to create such an awesome experience for you Emilio! Thank you for the 5-star review!

May 31, 2019

Mark

I was told after completing app to come in because they could help with me having 300 to put down.i come in and the pmts were 120.00 over want i said in email and they wanted 2k down, they called back because they wanted to make tge deal and 2nd rep gave me same song and dance

4 people found this review helpful.

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Response from current dealership:

We are sorry for the experience you had Mark. We are looking into the situation further. If you have questions please contact Eric, our Customer Relations Manager at 602-249-1234 or email him at eric.luke@billluke.com.

May 18, 2019

Palio_2838

Good

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Response from current dealership:

We are very happy to hear that your experience here at Bill Luke was a good one. Thank you for taking the time to leave us an awesome 5-star review!

May 16, 2019

GuruVTGC

Good

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Response from current dealership:

Thank you for the 5-star review. We are so pleased to hear that your experience here at Bill Luke was a great one!

May 14, 2019

Janet

Fair deal

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Response from current dealership:

We are happy to see that you were satisfied with your experience Janet! We appreciate the awesome 5-star review!

May 12, 2019

Morgan

I bought a Jeep Grand Cherokee from the a few month ago and every one was professional and courteous. The buying process was a great experience

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Response from current dealership:

We are very happy to hear that you received such great customer service from our staff Morgan! That is something that we take pride in here at Bill Luke. We appreciate you taking the time to leave us such awesome feedback and hope you enjoy your new Jeep!

May 11, 2019

GuruB83R6

People contacting me are very helpful.

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Response from current dealership:

We are happy to hear that our team has been helpful and able to create such a great experience for you! Thank you for the 5-star review!

May 10, 2019

Rick

Good follow through

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Response from current dealership:

Thank you for the 5-star review Rick. We are so pleased to hear that your experience here at Bill Luke was a great one!

May 9, 2019

Rebecca

We were contacted the same night by the internet staff concerning our interest. They assured us our car was still available and started our customer profile so that we had a seamless interchange when we arrived in town.

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May 9, 2019

rebeccamichael

got a hold of them went to see and drive car meet our needs on payment bought that night great deal

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Apr 24, 2019

Kevin

Quick and easy transaction. Salesman was very responsive to answer any of my questions.

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Response from current dealership:

We are very happy to hear that your experience here at Bill Luke was a good one Kevin. Thank you for taking the time to leave us an awesome 5-star review!

Apr 19, 2019

Adrian

My salesman Javier was excellent. I bought the vehicle and am very happy with it.

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Response from current dealership:

Thank you for the awesome 5-star review Adrian! We are glad to hear that Javier was able to make your experience here at Bill Luke a good one. Congratulations and enjoy your new car!

Apr 19, 2019

azmetaldetector

They were persistent in trying to get us to come in

1 people found this review helpful.

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Response from current dealership:

Thank you for the review. We love hearing from our customers. Please let us know if there’s anything we could have done to earn a 5-star review. You can give our Customer Relations Manager, Eric, a call at 602-249-1234 or email him at eric.luke@billluke.com.

Apr 17, 2019

Jose

Very professional sales person, very friendly.

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Response from current dealership:

Thank you Jose! We value your feedback, and we are happy to hear that you were satisfied with your experience here at Bill Luke.

Apr 15, 2019

Mike

Responded in a timely manner and answered my questions about the vehicle.

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Response from current dealership:

Thank you for the 5-star review Mike. We are so pleased to hear that your experience here at Bill Luke was a great one!

Apr 9, 2019

Patricia

Easy process

1 people found this review helpful.

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Response from current dealership:

We are happy to see that you were satisfied with your experience Patricia! We appreciate the awesome 5-star review!

Apr 8, 2019

Lynn

Straight forward, good salesman

1 people found this review helpful.

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Response from current dealership:

We are happy to hear that our sales team was able to create such an awesome experience for you Lynn! Thank you for the 5-star review!

Apr 5, 2019

Tony

Great assistance but bought from another

1 people found this review helpful.

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Response from current dealership:

Thank you for the review Tony. We love hearing from our customers. Please let us know if there’s anything we could have done to earn a 5-star review. You can give our Customer Relations Manager, Eric, a call at 602-249-1234 or email him at eric.luke@billluke.com.

Apr 3, 2019

GuruLZDF8

got contacted by Luis and we made an appointment to see the vehicle

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Response from current dealership:

Thank you! We value your feedback, and we are happy to hear that Luis was able to assist you. Hope you enjoy!

Apr 2, 2019

Jim

Bill Luke CDJR stayed in contact and had a pretty good deal but the breaker was they want to charge $1000 extra if you don't use one of their financing partners.

11 people found this review helpful.

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Mar 31, 2019

Steve

Great experience; dealer was great. Ended up buying a different vehicle than the one I inquired about, but we love it.

3 people found this review helpful.

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Response from current dealership:

Congratulations on the purchase of your vehicle Steve! We are glad to hear that our team was easy to work with. Thank you for taking the time to share your experience.

Mar 27, 2019

Adam

Great people!

1 people found this review helpful.

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Response from current dealership:

We are happy to hear that our team was able to create such an awesome experience for you Adam! Thank you for the 5-star review!

Mar 19, 2019

David

Our salesman Brett was easy to work with and made the car buying experience pleasant. Everything went smoothly and my wife and I are enjoying our new car.

3 people found this review helpful.

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Response from current dealership:

Thank you for the awesome 5-star review David! We are glad to hear that Brett was able to make your experience here at Bill Luke a good one. Congratulations and we hope you continue to enjoy your new car!

Mar 19, 2019

GTH73

Very helpful. Great experience.

3 people found this review helpful.

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Response from current dealership:

Thank you for the 5-star review. We are so pleased to hear that your experience here at Bill Luke was a great one!

Mar 11, 2019

Janaye

We bought it they were able to get us a good deal with the bank

2 people found this review helpful.

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Response from current dealership:

Thank you for the awesome 5-star review Janaye! We are glad to hear that you found what you wanted and got a great deal. We appreciate your business and hope to see you again next time.

Mar 9, 2019

Jimmy

The internet manager was prompt to respond every time I reached out. I also had a lengthy conversation with the director of sales in an effort to find me something that fit my needs and my budget. We were unable to do business, but I really appreciate all the time and effort from Bill Luke Tempe.

2 people found this review helpful.

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Response from current dealership:

We are very happy to hear that you received such great customer service from our staff Jimmy! That is something that we take pride in here at Bill Luke. We appreciate you taking the time to leave us such awesome feedback and hope to be able to work with you next time.

Mar 2, 2019

Travis

Could not show car for a week. When the car became available I was communicating with a rap about coming to see it took time out of work for my wife and I to come see the car and upon arrival the car was sold. Terrible experience felt like communication was very poor

14 people found this review helpful.

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Response from current dealership:

We are sorry for the experience you had Travis. We are looking into the situation further. Unfortunately we are unable to hold vehicles for customers. If you have questions please contact Eric, our Customer Relations Manager at 602-249-1234 or email him at eric.luke@billluke.com.

Feb 23, 2019

Fred

Got back with me within the hour!

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Response from current dealership:

Thank you for the 5-star review Fred. We are so pleased to hear that your experience here at Bill Luke was a great one!

Feb 21, 2019

GuruC5YFP

Bill Luke Internet sales agent was quick to respond to my email and even though the vehicle had Sold they were eager to forward me more of their inventory.

2 people found this review helpful.

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Response from current dealership:

We are happy to hear that our team was responsive and able to create a great experience for you! Thank you for the 5-star review!

Feb 18, 2019

NMGYPSY

The person that answered my email had referred my email to another person who was supposed to get back to me. All I wanted was the price and no one ever got me the price. That vehicle had everything I was looking for on it but I didn't want to drive many miles until I figured out whether I could afford it or not. Well I got my truck someplace else that had the price listed on the picture of the truck.

11 people found this review helpful.

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Response from current dealership:

We are sorry for the experience you had. We apologize for the confusion, Bill Luke is a full disclosure store with upfront pricing. We pride ourselves with transparency and hate to learn we lost your business over this. Please let us know if there is anything else we can assist you with. If you have questions please contact Eric, our Customer Relations Manager at 602-249-1234 or email him at eric.luke@billluke.com.

Feb 18, 2019

mazg98

Great selection, but the finance guy sneaked a $2400 unrequested 3rd party service agreement, after multiple times told not to do..Come with your finance, just ask for the out-the-door price and come back with the loan. Sales agents are nice, but will not help you after the finance guy does his tricks on you.

16 people found this review helpful.

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Response from current dealership:

We are sorry for the experience you had. We apologize for this experience. It is Bill Luke’s policy that you sign multiple documents to avoid circumstances such as these. Please reach out to Mark Collier, the finance manager, for further assistance.

Feb 16, 2019

Lisa

They were courteous and helpful.

0 people found this review helpful.

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Response from current dealership:

We are happy to see that you were satisfied with your experience Lisa! We appreciate the awesome 5-star review!

Feb 16, 2019

Connie

I got a call from one of their sales leader. We talked about the car I was interested in. It was a 4 cylinder. Not what I was looking for.

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Response from current dealership:

Thank you for leaving feedback Connie. If we can ever help you out in the future please let us know. We would love to make sure you end up in a car you love.

Feb 15, 2019

Katie

This dealer was very helpful and responsive. However, I found a car locally.

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Response from current dealership:

Thank you for taking the time to leave feedback and for considering our dealership Katie! We are happy to hear you found something that suited you and hope you'll give us another chance in the future!

Feb 14, 2019

Fernando

Sales men were great but got tricked into buying extras I didn’t want by the finance guy. Still got a great deal but dealt a little cheated once I got home and read the the fine print. My own fault for not paying closer attention but I feel like I shouldn’t have had to.

8 people found this review helpful.

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Response from current dealership:

We are sorry for the experience you had Fernando. We apologize about the confusion with your paperwork. Bill Luke prides ourselves as a full disclosure store which is why we have every customer sign multiple documents whenever purchasing additional items. Please reach out to Mark Collier, the Finance Director, if you would like to further discuss your concerns. Thank you.

Feb 8, 2019

Paul

Perfect color, however we ended up purchasing a 2019 Highlander to get all the newest safety features and to have a trailer hitch installed similar to our 2013 trade in. Thank you

1 people found this review helpful.

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Response from current dealership:

Thank you for the review Paul! We are so happy to hear you were able to find what you were looking for. We appreciate your business and hope you enjoy the new Highlander!

Feb 7, 2019

GuruC4NZQ

I purchased a Ford Expedition from Bill Luke. It was a great experience and I am very happy with my purchase.

0 people found this review helpful.

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Response from current dealership:

Thank you for the great review! We value your feedback, and we are happy to hear that you were satisfied with your experience here at Bill Luke. Enjoy the new Expedition!

Feb 5, 2019

Bobby

Bill Luke was wonderful! Justin Strohl, (our sales person) was knowledgeable, helpful and not pushy. It was the best car buying experience we ever had.

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Response from current dealership:

We are very happy to hear that Justin was able to make your experience here at Bill Luke a good one Bobby. Thank you for taking the time to leave us an awesome 5-star review!

Feb 4, 2019

Bobby

Great experience! The internet sales rep, the onsite salesperson and their entire team were, courteous, professional, knowledgeable and very attentive. Katherine and Terry quickley responded to all my questions about the vehicle. They emailed me several photos upon my request. Upon arriving at the dealership we were greeted and quickley attended to. The sales manager also greeted us! Upon inspecting the vehicle, it was exactly what Terry described, awsome. Reece, the title paperwork person was also very pleasant. The facilites were excellent. The entire sales team was great! I highly recommend this dealership.

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Response from current dealership:

Thank you for the awesome 5-star review Bobby! We are glad to hear that Katherine, Terry, and the rest of our team were able to make your experience here at Bill Luke a good one. Congratulations and enjoy your new car!

Feb 3, 2019

GuruBV7JG

This is my 3rd vehicle purchase at Bill Luke. Great experience overall

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Response from current dealership:

We appreciate your loyalty as a customer. We strive to provide all of our guests with the best customer service and are happy to hear you always receive the service you deserve! Thank you for leaving such awesome feedback!

Feb 3, 2019

Liviu

Worst car dealership experience ever. Doug from the sales office spoke rudely and made fun of my name before hanging up on me. Another sales manager spoke with ego and sarcasm when I called back to speak to another person. They initially told me they dont negotiate or lower their prices when I stepped foot on the lot, specifically by Saul the sales agent. I saw later they lowered the price of a vehicle...ofcourse they negotiate on used cars. Who are we kidding? Dont go here, plenty of other dealers around.

8 people found this review helpful.

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Response from current dealership:

We are sorry for the experience you had. We are looking into the situation further. If you have questions please contact Eric, our Customer Relations Manager at 602-249-1234 or email him at eric.luke@billluke.com.

Jan 30, 2019

Dacast

We had a great experience with this dealership, they had the truck ready no waisted time and the purchase was made quick and painless.

0 people found this review helpful.

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Response from current dealership:

Thank you and congratulations! We value your feedback, and we are glad to hear that our team was able to make your experience here at Bill Luke an excellent one! Enjoy the new truck!

Jan 30, 2019

Christian

Great customer service

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Response from current dealership:

Thank you for the review Christian. We love hearing from our customers. Please let us know if there’s anything we could have done to earn a 5-star review. You can give our Customer Relations Manager, Eric, a call at 602-249-1234 or email him at eric.luke@billluke.com.

Jan 26, 2019

marielouiseepi

Brianna was very polite & helpful

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Response from current dealership:

Thank you for the review. We love hearing from our customers and are happy to hear Brianna was able to provide you with a positive experience. Please let us know if there’s anything we could have done to earn a 5-star review. You can give our Customer Relations Manager, Eric, a call at 602-249-1234 or email him at eric.luke@billluke.com.

Jan 24, 2019

This dealer was very knowledgable, helpful and followed up... Thank you

1 people found this review helpful.

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Response from current dealership:

We are happy to hear that our team was able to create such an awesome experience for you! Thank you for the 5-star review!

Jan 24, 2019

Hparkison

Responded in a timely manner. Provided the tools to get the job done. Followed up to ensure the deal was going according to plan

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Response from current dealership:

Jan 12, 2019

Greg

No pressure. Good experience

0 people found this review helpful.

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Response from current dealership:

Thank you Greg! We value your feedback, and we are happy to hear that you were satisfied with your experience here at Bill Luke.

Jan 12, 2019

GuruVDQP4

Awesome. Bought after one visit!

0 people found this review helpful.

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Response from current dealership:

Congratulations on the purchase of your vehicle! We are glad to hear that our team was easy to work with. Thank you for taking the time to share your experience.

Jan 11, 2019

Ccgdvf

I let Joey Aguirre know what I was looking for and he was very knowledgeable, respectful and helpful through the process. Highly recommend him. I had been shopping for a while.

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Response from current dealership:

Thank you for the awesome 5-star review! We are glad to hear that Joey was able to make your experience here at Bill Luke a good one. Congratulations and enjoy your new car!

Jan 7, 2019

Aaron

They reached out to me almost immediately. Very good service. Also referred me to a pricing tool so I could get an idea what my vehicle is worth.

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Response from current dealership:

We are happy to hear you were able to utilize some of our online tools and that you had a great experience in our store Aaron! Thank you so much for taking the time to leave such great feedback.

Jan 3, 2019

Dave

No pressure, everything is up front, no surprises.

1 people found this review helpful.

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Response from current dealership:

We are so happy to hear you had a pleasant experience at our store Dave. Thank you so much for the excellent feedback!

Dec 21, 2018

GuruVB9GB

Good service

1 people found this review helpful.

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Response from current dealership:

Thank you! We are happy to hear you had a good experience. We value your feedback and appreciate the awesome 5-star review.

Dec 19, 2018

CamryHuntin

Fantastic dealership! I dont even live in this city but they will be the first place I look in the future for my vehicle needs. They were very honest, and honored my request for a "sign and drive" deal. When I arrived, they just needed my signature and the deal was complete in under 40 min, including the test drive. Excellent!

0 people found this review helpful.

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Response from current dealership:

Thank you so much for your feedback! We are happy to hear you had a great experience and were able to utilize some of our online tools for faster purchase. Enjoy the new car!

Dec 18, 2018

Charlie

Beverly was very helpful.

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Response from current dealership:

Thank you for the review Charlie. We love hearing from our customers. We are happy to hear the Beverly was able to assist you with everything you needed. Please let us know if there’s anything we could have done to earn a 5-star review. You can give our Customer Relations Manager, Eric, a call at 602-249-1234 or email him at eric.luke@billluke.com.

Dec 16, 2018

Craig

Every person I dealt with was courteous and helpful. Internet responses were prompt and addressed my questions. I left feeling good about my experience at this dealership. I would recommend to others.

1 people found this review helpful.

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Response from current dealership:

We are happy to hear that our team was able to create such an awesome experience for you Craig! Thank you for the 5-star review!

Dec 16, 2018

Lashawn

Helpful

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Response from current dealership:

Thank you, Lashawn, for your 5-star review! We greatly appreciate your business.

Dec 16, 2018

Arthur

Timo was real helpful with me getting the Camaro. Got me good money on my trade and the finance department is great. I never seen so many finance departments in a dealership before so it was fast.

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Response from current dealership:

Thank you so much for your business and 5-star review Arthur! We're happy to hear that your visit was fast and Timo was able to assist you through your purchase. We hope to be of service to you again in the future!

Dec 6, 2018

Tom

Saif and Claudio were responsive and helpful. No haggle pricing on cpo cars. They were true to their internet pricing. Purchased a car!

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Response from current dealership:

Thank you for the awesome 5-star review Tom! We are glad to hear that Saif and Claudio were able to make your experience here at Bill Luke a good one. Congratulations and enjoy your new car!

Dec 2, 2018

Leo

Great experience.

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Response from current dealership:

We appreciate your 5-star review Leo! Thank you for your business.

Dec 2, 2018

Jack

Nice dealership. Low pressure

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Response from current dealership:

We are happy to see that you were satisfied with your experience Jack! We appreciate the awesome 5-star review!

Nov 27, 2018

Mary

Very nice and answered all my question. Thank you

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Response from current dealership:

We appreciate your 5-star review Mary! We are glad we could answer all your questions. Thank you for your business.

Nov 26, 2018

Julie

Best car buying experience I have ever had thanks to Robert Pittman and Santiago Martinez

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Response from current dealership:

Thank you for the awesome 5-star review Julie! We are glad to hear that Robert and Santiago were able to make your experience here at Bill Luke a good one. Congratulations and enjoy your new car!

Nov 23, 2018

GuruYHCNS

Very nice and professional staff. I am actually in the process of buying a car from them.

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Response from current dealership:

Thank you for the 5-star review. We are so pleased to hear that your experience here at Bill Luke was a great one!

Nov 14, 2018

Gary

All went well. It just takes a long time to complete the paperwork.

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Response from current dealership:

We appreciate your patience and business, Gary, and we are pleased to hear that you had a great experience in spite of the lengthy paperwork! Thank you for taking the time to leave us the 5-star review!

Nov 14, 2018

Laiza

Very helpful

0 people found this review helpful.

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Response from current dealership:

Thank you Laiza! We value your feedback and appreciate the awesome 5-star review.

Nov 13, 2018

Miriam

Great customer service.

0 people found this review helpful.

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Response from current dealership:

We are happy to see that you were satisfied with your experience Miriam! We appreciate the awesome 5-star review!

Nov 12, 2018

Juan

very helpful excellant responce,

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Response from current dealership:

Thank you for the review Juan. We love hearing from our customers. Please let us know if there’s anything we could have done to earn a 5-star review. You can give our Customer Relations Manager, Eric, a call at 602-249-1234 or email him at eric.luke@billluke.com.

Nov 8, 2018

GuruDZ9SD

The dealer was awesome, and besides this he's a good mentor !

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Response from current dealership:

Thank you for the awesome 5-star review! We are glad to hear that our team was able to make your experience here at Bill Luke a good one. Congratulations and enjoy your new car!

Nov 6, 2018

Rosa

very good dealer that worked with my needs

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Response from current dealership:

We appreciate your 5-star review Rosa! Thank you for your business.

Nov 5, 2018

John

When I was ultra-clear with the dealer about the parameters of my credit and what I wanted to pay they still had me come down, then denied me on the vehicles that they said would fit in those parameters. I stayed they just try to get people down there so they can talk him into anything

7 people found this review helpful.

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Nov 1, 2018

Robert

Very organized, reasonable negotiation and good value on our purchase.

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Response from current dealership:

We appreciate your 5-star review Robert! Thank you for your business.

Oct 31, 2018

aron

nice people

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Response from current dealership:

Thank you, Aron, for your 5-star review! We greatly appreciate your business.

Oct 27, 2018

Littlesw1973

They responded to me quickly. Sought to meet my needs. Had someone reach out to me through email.

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Response from current dealership:

Thank you for the review. We love hearing from our customers. We are happy to hear you were happy with your experience. Please let us know if there’s anything we could have done to earn a 5-star review. You can give our Customer Relations Manager, Eric, a call at 602-249-1234 or email him at eric.luke@billluke.com.

Oct 26, 2018

ckroche

They called back after I inquired about a vehicle.

1 people found this review helpful.

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Response from current dealership:

Thank you! We value your feedback and appreciate the awesome 5-star review.

Oct 23, 2018

NParker69

The sales person was quick and the process was seamless.

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Response from current dealership:

Thank you! We value your feedback and appreciate the awesome 5-star review.

Oct 21, 2018

Nichols

purchased a certified used vehical from them, it was actually their service loaner. When I purchased the vehical there was two things I wanted addressed. The hood buffed, the windshield replced( it has a large rock chip) I was told 2 days someone will call you to schedule repairs. Well a week goes by nothing. So I call, text and call again the sales person. “Oh someone will call you tomorrow” another few days call, text and call again. “Oh someone will call tomorrow” another week and finally I get an app scheduled. Mind you no one ever call ME, I called them. So car gets dropped off and I make sure theybknow I have to have it back next day by 5 pm I was leaving town my grandma had just had a stroke. I got pick up my car and they tried to repair the windshield! This is a pit the size of a standard marbal!! It cannot be fixed! You still see it, you still feel it. I ask for a manager and I get the sales manger Paul. The absolute rudest person I’ve ever met.

14 people found this review helpful.

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Oct 15, 2018

Joel

Responded quickly

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Response from current dealership:

Thank you Joel! We value your feedback and appreciate the awesome 5-star review.

Oct 11, 2018

GuruZGZM

The person who was supposed to show me the vehicle at the schedule time was not there so someone else helped me. The vehicle was listed as a six speed automatic, but it was a manual transmission. Not happy. Waste of time.

3 people found this review helpful.

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Response from current dealership:

Oct 7, 2018

Amber

I made an apt to view this expedition, and when I showed up it was clean and up front ready for me to view and test drive. We test drive and choose to buy. They were very flexible and did everything they could to make us happy.

1 people found this review helpful.

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Response from current dealership:

Thank you, Amber, and congratulations on the new Expedition! We value your feedback, and we are glad to hear that our team was able to make your experience here at Bill Luke an excellent one!

Oct 3, 2018

Ian

good

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Response from current dealership:

We appreciate your 5-star review Ian! Thank you for your business.

Sep 26, 2018

Rita

They were very helpful.

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Sep 25, 2018

Utahsaabman

I wouldn't purchase from this dealer because they charge a $1000.00 premium from the advertised price if you don't finance with them. This is a very misleading tactic. They advertise the price for $!000.00 less than what it will cost you to purchase the car. Some of us still don't like to play games. The interest rate they charge is about 3% more than what I can get at my credit union.

15 people found this review helpful.

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Sep 23, 2018

Jbdigitalny2

Even I didn't bought the car from them it was pleasant experience

1 people found this review helpful.

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Sep 23, 2018

Phillip

Very helpful

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Sep 21, 2018

Victoriano

great customer service,,, the way the car buying experience should be,, no pressure

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Sep 21, 2018

GuruVK65V

It was the worse car shopping experiences ever! The price they advertised on Carguru is a gimmick just to get the customers in the doors. The Sales Reps like to haggle the customers!

10 people found this review helpful.

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Sep 21, 2018

Hector

Very helpful in trying to help me get a vehicle

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Sep 18, 2018

Johnny

Great customer service. Second vehicle we have bought from them.

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Sep 14, 2018

Larohn

Superb

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Sep 12, 2018

Dennis

Great to work with. Good price

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Sep 12, 2018

Vicki

Great experience, bought the car.

1 people found this review helpful.

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Sep 5, 2018

Chris

Great

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Sep 4, 2018

Anthony

Was a pretty good experience, quick and friendly.

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Sep 4, 2018

Gonzo34

Great deal... fast service

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Sep 2, 2018

Jacksabbeth

response and polite responce.

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Sep 2, 2018

Patrick

First of all the suburban was the exact model and year and mile however cheaper at bill Luke’s. I drove 58 minutes to see it. The dealer I worked with started off telling me all used models were in horrible condition and I should not waste my time. I persisted. I wanted to see the white 2018 suburban since I drove so long. He looked irritated so we saw the SUV and he started talking about all the negative qualities about the vehicle, my wife came out to see it and he did not even greet her. His attitude was subpar at best which turned my wife away and subsequently turned me away. Needless to say, my family purchased the same year and type of vehicle at Another location. If it wasn’t for the crappy work that the dealer did we would have worked with him...

12 people found this review helpful.

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Aug 31, 2018

nicerideguru

Car states Hail damage but when I called they said no Hail damage. I still don't know but would not buy from them at all.

3 people found this review helpful.

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Aug 21, 2018

Rachel

It was a nice, simple transaction

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Aug 14, 2018

George

Very nice sales personnel Efficient and helpful The car was unsuitable.

1 people found this review helpful.

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Aug 9, 2018

kelturner

I went there and was called right away.

0 people found this review helpful.

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Aug 6, 2018

Mike

Car was sold before I arrived. Dealer contacted me to save me the trip.

1 people found this review helpful.

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Aug 5, 2018

donna

Although I've not been able to make it to the dealership just yet, the Internet staff has been great. I'd recommend them for sure

1 people found this review helpful.

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Aug 3, 2018

June

Transaction was smooth no pressure Calvin is the man!

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Aug 2, 2018

Troy

The sales rep I spoke to on the phone, I think his name was Brett, was very helpful and very up front about the costs. He answered all of my questions and was very patient with me.

0 people found this review helpful.

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Aug 2, 2018

BJKRY

Great job!

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Jul 31, 2018

James

I got plenty of phone calls and emails

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Jul 26, 2018

Richard

Quick to respond

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Jul 22, 2018

David

Very helpful

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Jul 21, 2018

Bill

Great service from sales "tank". Very respectable and understanding. In financing jeff baird was also compassionate and respectful. Very helpful people that work there. Definitely recommend this place if you want great customer service.

1 people found this review helpful.

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Jul 21, 2018

Phoenix

I was not pleased at all. First, I used their own website in order to make sure I got the right information. But alas they didn't honor their own sites information from trade in value, to the value of the car. Then after the site found a deal from the dealership that fit (their own site). The car salesman says we can do that only with 4000 down on top of a 34999 trade in. When I was looking to simply down grade to a cheaper vehicle. I will not be going back.

9 people found this review helpful.

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Jul 18, 2018

GuruYCR9G

Dealership was awesome, but one day after buying, malfunction codes came up so car in the shop for next 2 days, out of owning for 4 days only got to use for 1 1/2 days. Bought in Phoenix and brought it back to San Diego when contacting selling dealership was told nothing we can do as its in San Diego, told to take it to dealership nearest to us. As of now no follow up from selling dealer. Kinda on our own to figure it out

7 people found this review helpful.

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Jul 10, 2018

Rudy

Great experience from first contact to end of purchase.

0 people found this review helpful.

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Jul 1, 2018

Barry1223

Very good service

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Jun 29, 2018

GuruW1ZSM

Price advertised fo vehicle was much lower than the dealer said the price was during my visit. The poorer the credit rating the higher the financing discount. Did have the vehicles advertised, just at a higher price and to qualify for the higher financing bonus you needed a lower credit rating. Good credit is bad on this case.

11 people found this review helpful.

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Jun 25, 2018

Gabriel

Had a very good experience, got the information I needed their customer service is A plus.

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Jun 24, 2018

David

They provided me with an excellent car buying experience. Their staff was very professional and my salesman, Sean, jumped through hoops to get me the best deal possible. I am extremely pleased with my purchase.

1 people found this review helpful.

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Jun 22, 2018

Mali

I was told that the price listed on this site is not the same price as the dealer’s internet pricing and that any 3rd party advertiser (such as this site) can list any price they want, which is not always the actual price of the car. They refused to match this site’s price and work with me on the trade value so I didn’t buy the car.

20 people found this review helpful.

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Jun 19, 2018

KapMap

Salesman were not very knowledgeable or helpful. Basically wanted us to just hurry up and buy the first car I asked to see and unfortunately it did not have all the advertised features.

9 people found this review helpful.

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Jun 18, 2018

Kaitlyn

Great

0 people found this review helpful.

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Jun 15, 2018

Jason

Great salesman. Let me set the pace. Didnt try to sale me a bunch of extras and was upfront with all the details. Got a great deal.

2 people found this review helpful.

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Jun 15, 2018

Mblood48

All of the employees are nice and respectful. The prices at this dealership seem to beat most others, but they are so busy that trying to contact anyone by phone is ridiculous and the quality of service kinda plummets. I bought from them and I'm glad I did, but I wouldn't go back for services or anything else.

2 people found this review helpful.

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Jun 14, 2018

Chuck

Awesome service and great prices! Highly recommend to anyone

0 people found this review helpful.

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Jun 6, 2018

Glenn

I made a mistake in asking for info. Was not interested in the vehicle and they were nice about it.

1 people found this review helpful.

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Jun 6, 2018

Vanessa

Good customer service. Friendly staff.

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Jun 4, 2018

Pamela

It was a busy weekend but Ronnie made time for us. He was patient and very nice!

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Jun 3, 2018

stv725

Bought another car there.

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Jun 1, 2018

Sharath_Chandra

THE EXPLORING EXPERIENCE It was my first car buying experience and I was hoping to get some guidance. Though it was far from my place, I came to Bill Luke because it had good reviews. The person who assisted me in checking the cars was straight forward and helped me with all the concerns I had, he spent some time explaining and showed me around and also a friend who accompanied me, I felt I was at the right place and decided to buy the car I like, then it started. THE BUYING EXPERIENCE But when we went to the financing department I felt cornered, they told me I did not have enough credit history (I had a good score but I had moved into the county less than a year ago), and that I did not qualify for their offer after I made a down payment. They also ran my credit check multiple times without checking with me, I know some banks would not approve because I did not have enough history but I should have been told, I am not at their mercy and I had other options to make payment. Next they told me my APR is going to be high but later offered me additional services like extended warranty, car tracking and so on, I had told them that I am looking to use the car for a year or so and may have to travel again but they still said I should go with it. It was at that moment I regret so much, maybe I was stressed or maybe I was inexperienced to understand what I need or don’t and I signed up. I was charged a 500$ doc whereas the website says 399$, the sales man had offered a 200$ discount which was not honored while I was paying and there were so many papers I had to sign I only caught the 1000$ discount was not offered, but it was me who found it and not them who were supposed to tell me. AFTER SALES EXPERIENCE I bought the car on April 8 2018, requested to cancel the add-ons on April 9 2018. It is June 1 today and I have not received a complete refund, may be it takes time. But after all these days I was told that one of the item (security/car tracking) cannot be cancelled and it costed me 795$. I have not used it and no clue how it is setup, I was told at the time of cancellation “oh it’s just a software don’t worry about it” and now they say “it’s a hardware and the only product you bought and we cannot cancel it”, after almost 2 months and many interactions with the finance team over email. It is a big amount for me and I don’t know how to get to others except for the sales or finance person who assisted me in buying the car. You can buy a car here and people of pretty good at what they do, even at making sure that you spend on things you won’t need. Everybody told me that the car buying experience can be a quite complicated and frustrating and Bill Luke guys proved it right. Thank you Bill Luke for taking my money, I like the car but the experience sucked and it felt like I was cheated, so I don’t want write a single thing I am happy about.

27 people found this review helpful.

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May 29, 2018

Victorgarod

Horrible experience sales people act very unfriendly maybe since they have a lot of sales gives them the right to act like that

12 people found this review helpful.

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May 28, 2018

Matt

Great buying experience. Got a nice car in the price range I was looking for.

1 people found this review helpful.

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May 28, 2018

Adan

Very good people to deal with, just isn’t what I was looking for

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May 27, 2018

GuruDW7M5

Good follow-through

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May 22, 2018

Hersheysant

My experience was good. Tony Davis and Dan Kamer were very thorough and professional. The vehicle I wanted to purchase I missed out on because I waited too long. So hopefully they will have another one just like it with a chrome grill

1 people found this review helpful.

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May 19, 2018

Jerry

Nice and fast reply

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May 18, 2018

James

Experience went well but it took almost 3-3.5 hours from start to finish. Way too long in my estimate. I pretty much had my mind made up when I went in what I wanted to buy (and pay) but it still drug out ( time is money as they say). Staff professional and courteous. Decent 8 out of ten experience!

3 people found this review helpful.

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May 17, 2018

Tristan

Quick response

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May 15, 2018

Gene

I set up a time with the bill Luke internet manager to test drive the car. He is the one who confirmed wth me the Timor. Was told he would have the car out in front for me and to ask for him. Arrived on confirmed time. He never came to speak to me. Salesman inquired on veh on my behalf he came back told me car was sold. This was not good business for me as a customer. The manager did not email or text me to inform me of sale. A cheesy way to get you to come to dealership.

12 people found this review helpful.

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May 13, 2018

Splint3385

These guys are WORLD CLASS!! Honestly the best dealership I've had the pleasure to work with! I would highly recommend them again.

0 people found this review helpful.

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May 11, 2018

Guru5Q6CN

Very helpful

0 people found this review helpful.

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May 10, 2018

Joe

The car was listed for $1,000 on CarGurus.com. When I emailed and called the dealer to buy the car they wouldn't honor the original price they listed on CarGurus.com, instead asking for 14 times more. They apologized, but have been spamming me with emails since, and it feels like they posted the wrong price just to entice inquiries so they can harvest email/phone number to advertise to.

12 people found this review helpful.

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May 8, 2018

Terry

Fast responses

0 people found this review helpful.

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May 8, 2018

Angie

Very responsive

0 people found this review helpful.

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May 7, 2018

Marty

We made a deal on a new Challenger!

0 people found this review helpful.

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May 2, 2018

James

Experience was fine. We decided not to purchase this vehicle. Jim

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May 1, 2018

Jayson

Great people. They helped me out immensely and would send friends and family to them for a car. A shout out to Csrlos for helping me and being so patient while I worked everything out.

0 people found this review helpful.

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May 1, 2018

FELECHIA

We received a very nice truck for a good price. Staff was friendly and helpful

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May 1, 2018

Guru64S4

Great!!!! Looking forward to doing business with them.

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Apr 28, 2018

Jkolbeck50

good

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Apr 28, 2018

GuruDGW86

Fast Response Great Customer Servive

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Apr 22, 2018

Philip

The response from the dealership was so slow, took them a week to answer a simple question concerning equipment on the car. When the answer finally came it was done with an attitude. This dealership needs to review how inquiries are handled, slow answers are not helpful.

2 people found this review helpful.

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Apr 21, 2018

Larry

Bought a car through Saif Very professional

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Apr 21, 2018

Judy

Was very busy... But they worked diligence not to serve all

0 people found this review helpful.

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Apr 19, 2018

Lynn

I didn’t buy this particular car as liked another one better there. Although I don’t think I would buy again from here. I had to actually wait like 20 min for a salesperson and didn’t get to deal with the internet manager like I have at other dealerships. Then I had to finance the car or would have to pay more and then they give crap interest rates. My car was also missing the navigation card so now I have to buy that for $300. The salesperson knew nothing about the car and the follow up has been terrible for my SD card that he was going to assist with. In fact I’m wondering why I even gave them my business, but certainly never will again.

15 people found this review helpful.

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Apr 19, 2018

GuruY7JDW

They have been in touch well

1 people found this review helpful.

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Apr 19, 2018

fishleft

Deceptive advertising ! Cash price much higher than in their add.

3 people found this review helpful.

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Apr 18, 2018

Ashley

Did not purchase from here, but staff contacted me promptly after my inquiry.

1 people found this review helpful.

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Apr 18, 2018

Witaly

Dealer was very nice to me helped with all my questions but car was sold

1 people found this review helpful.

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Apr 18, 2018

Jorge

Good experience. Worth the 6hr drive

2 people found this review helpful.

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Apr 18, 2018

Jon

Helpful

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Apr 15, 2018

jessejames49us

It's as though I asked them about their apples and what I got back all was other nuances about bananas, oranges, etc. I think they get so many contacts from mildly-interested potential buyers that they can't differentiate a serious one or maybe I just don't fit into their formula for their sales model. I don't know, but they lost a very easy sale. I've located another car already.

6 people found this review helpful.

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Apr 15, 2018

Girlgo

I went in with very specific parameters & told them to stay within those parameters. Unfortunately, they did not. I really felt as though they were trying to take advantage of me because I am female, & I DID NOT appreciate that. So, I left.

10 people found this review helpful.

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Apr 12, 2018

Temitayo

Didnt by from them because of sales person Gloria's attitude. She was salty and condescending on the phone to me. Needless to say, i moved on and bought elsewhere.

8 people found this review helpful.

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Apr 11, 2018

Bob

Salesman and managers were honest and forthright. The car was priced well but the flaws were beyond the price break since there were so many other exact models available in this market.

2 people found this review helpful.

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Apr 10, 2018

Rbritz24

Terrible customer service. They sit you in an office for hours and hours to push you around. Finally he came back to settle at 31. After we settled on 31 he comes back, to say the lowest they can go 31,300. They will try to squeeze every penny out of you. Didn’t end up doing the deal with them over $300 that they couldn’t agree on. Wouldn’t recommend this dealership to anyone.

12 people found this review helpful.

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Apr 10, 2018

Jim

Quick response. We couldn’t work out a deal, but best response from a dealer I’ve had. Very professional.

Mark helpful

Apr 10, 2018

Kaylyn

Very rude and ended up being a bait and switch truck. Would not recommend.

8 people found this review helpful.

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Apr 8, 2018

Michael

These guys are very responsive. I ended buying a Chevy but it had nothing to do with the team at Bill Luke. I spoke to a guy named JJ and he was respectful and responsive. I would not hesitate to buy from them.

Mark helpful

Apr 8, 2018

nicecars4you

Excellent, very courteous, but car was sold

1 people found this review helpful.

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Apr 8, 2018

havasu99

Gloria was great in her contacts, no pressure. I didn't get a chance to check out this vehicle as I purchased another vehicle.

Mark helpful

Apr 7, 2018

marcus

Good deal goodservice

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Apr 6, 2018

PhoebeBoxerDog

The salesperson was rude and curt on the phone. She did not answer my questions. I reached out to a manager who called me back and he was OK to deal with. I asked for information and price and he had that same sales person contact me. They do not negotiate and are not pleasant to deal with. I did NOT buy anything from them.

6 people found this review helpful.

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Apr 6, 2018

GuruYWNQ1

great place to buy a car, I did but Audi 2017 and I am very happy

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Apr 4, 2018

Guillaume

Best

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Apr 4, 2018

Guru5WBK2

They called me the next day while I was at work so I couldn’t answer. They left a message and never called back again.

1 people found this review helpful.

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Apr 1, 2018

GuruZCWQR

Good customer service. Thanks to Ronny Sateyan for his help.

2 people found this review helpful.

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Apr 1, 2018

rwberkey

The deal offered was as advertised. The contact was excellent. I give this dealer the hghestt rating.

2 people found this review helpful.

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Mar 29, 2018

tony

Very helpful salesmen named Shon. I highly recommend him

3 people found this review helpful.

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Mar 21, 2018

GuruMQQL

Day to pushy. Texts and phone calls. The saleslady seemed way to desperate to sell a car. Turned my off totally on dealership.

8 people found this review helpful.

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Mar 21, 2018

John

They led me on to think I was buying a vehicle (We doing it over the phone), even had me send in the credit application. An hour after I sent the app. They called and the vehicle I wanted sold yesterday! Bad way to do do business.

14 people found this review helpful.

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Mar 16, 2018

Zeus

Price was changed at dealership so they did not honor advertised price. They stated that since it was a cash deal and the dealer got a kickback from the financing company, the price would be $1000 higher. So much for transparent and no add-on pricing!!

22 people found this review helpful.

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Mar 15, 2018

Chad

The sales associate Shane took personal stock in finding what I was looking for even though we were not purchasing till 6 months later with NO PRESSURE! GREATLY APPRECIATED!

3 people found this review helpful.

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Mar 12, 2018

I tried.

Communication was good. Asked them to deduct the doc fee since I never pay for it, ever. That is just extra profit for the dealer. Mangager would not negotiate at all. Kind of disappointed but I guess they figured they would sell it anyway. Overall, OK but not great.

2 people found this review helpful.

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Mar 8, 2018

Martin

Good. But did not purchase vehicle. They always make you feel like a pion when you have bad credit or negative equity in a vehicle!!!

9 people found this review helpful.

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Mar 4, 2018

Vincent

Everything worked out just fine. Good Customer service and guided me what i needed to do in order to purchase my vehicle. I'll recommend Bill Luke To people that wants to buy a car. 10/10

1 people found this review helpful.

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Mar 2, 2018

Berto

They called me and made an appointment to view the vehicle the next day. I went ahead and showed up at my scheduled appointment wasn't helped for over 1 hr no one even asked if we needed help very bad service . After 1 hr finally someone came and helped only for the to tell us the truck has been sold the day before . Complete waste of time they aren't organized and don't know how to communicate with clietts.

9 people found this review helpful.

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Mar 2, 2018

Charity

Did not provide emailed quote as requested and kept asking us to come in person to see vehicle first. Emails were semi-professional, individual on chat was too pushy so did not have the best first impression.

7 people found this review helpful.

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Mar 1, 2018

Oldfunguy1

Was mostly invisible. Salesman pulled car to door. Car was too rough. For us. Salesman said ok and drove off . must not of had any other cars to offer. We left

3 people found this review helpful.

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Feb 24, 2018

Viqui

Purchased a 2017 Ford F-150 Crew Cab. Sales Manager Rick went out of his way to be sure we were happy. BEST salesperson ever Shane Raymond Made Sure our experience was the best and it was

Mark helpful

Feb 20, 2018

TONY

Responded promptly very proffesional

1 people found this review helpful.

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Feb 18, 2018

Abe

Was not able to look at the vehicle we want because of their key system being locked out, the irony. Sales associate was very friendly and upfront with price, but thought their non-negotiable policy incredulous. Found similar or better deals on websites for the same vehicle.

7 people found this review helpful.

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Feb 17, 2018

Miguel

Dealer responded and was upfront about their pricing and the way some of their financing works. Didn't negotiate price though.

4 people found this review helpful.

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Feb 15, 2018

ivanhoe

Friendly and professional service.

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Feb 15, 2018

P.j.

Too much down. No good. Wanted almost $3000 down. Got a deal local brand new $1000 down.

1 people found this review helpful.

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Feb 11, 2018

vicsalt54

Excellent service.

0 people found this review helpful.

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Feb 9, 2018

Kay

Contact made right away!

0 people found this review helpful.

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Feb 8, 2018

Greg

They were friendly and when I said I wasn't interested in the car they had they did not harass me.

2 people found this review helpful.

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Feb 7, 2018

Paul

good

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Feb 7, 2018

Guru5WW5M

Fast response

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Feb 6, 2018

Corkhead

I meet up with the sales team, and they did some research and found that the truck they had did not meet the Bill luke standards so mthe truck was sent to auction. I was very impressed with the sales team that I worked with even if I was not able to purchase a truck from them. I will defiantly keep them in mind for the future. Thanks Bill Luke.

1 people found this review helpful.

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Feb 5, 2018

GuruDFSK2

It was a horrendous experience the truck was leaking oil the manager did not believe me at first and he said if you don't like it don't buy it very arrogantly and all he could do was brag about how many vehicles they sell everyday.

15 people found this review helpful.

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Jan 27, 2018

Solisramon1

I had a great experience, Ivan did a great job of showing me several trucks and he was responsive to my needs. I did no buy a truck as I was only comparing the various different trucks but I will definitely consider buying there in the future.

0 people found this review helpful.

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Jan 24, 2018

James

Great service!

0 people found this review helpful.

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Jan 22, 2018

Mike

Nice people

0 people found this review helpful.

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Jan 21, 2018

Kristy

Great customer service and quick response

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Jan 20, 2018

badbry67

Nice car, easy people to deal with. Only problem is the finance person. I told them no at least three times to the maintenance program for an extra $3000.00. Kept coming back at me with it, wouldn't take no for an answer. Like a dummy I gave in. I guess that's how they make their money, or he wouldn't of pushed so hard.

5 people found this review helpful.

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Jan 19, 2018

Richard

Didn't like that they raised the price of their vehicle 1000.00 dollars if I did not use their financing, and the quote for my license plate fees was 400.00 dollars higher than it should have been. I choose not to visit dealer worried that more surprises awaited.

17 people found this review helpful.

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Jan 18, 2018

GuruDJ23T

I’d give zero star stars if it were counted but since I can’t go lower than 1 star then I guess they benefitted from my good assessment of them. Emailed an offer. They responded that their price is their price and didn’t counter offer. I also was trying to do an internet purchase and asked that if we agree on terms to have finance write up the contract and I’d shoe up and spend 15 minutes signing documents and would be on my way. Their response was it takes waaayyyyy longer than 15 minutes to buy a car. Hmmmm. Yeah I’ve experienced this sales tactic before. They treat you like a convicted felon in solitary while they spend hours upon hours of mentally torturing you until you finally just sign the line to save yourself and escape from them. There are generally two types of car dealers I’ve found from multiple online purchases. There are those who want to SELL cars and there are those that want to keep them all for themselves it seems. Bill Luke is a very slimy form of the latter. I’m forever a Non-Bill-Luke Guy.

27 people found this review helpful.

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Jan 11, 2018

Guru595FZ

These dealer is scammers tried to sell me a car with frame damage and told me it a certified car yea right .. anything to take your money

27 people found this review helpful.

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Jan 9, 2018

Chris

Prompt and straight forward

1 people found this review helpful.

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Jan 2, 2018

GuruZ1FF6

Very helpful sales staff

0 people found this review helpful.

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Dec 30, 2017

Daniel

A++

0 people found this review helpful.

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Dec 24, 2017

Guru96NCJ

All OK. No owners manual with purchase. Seems like a small cost for a $40k purchase.

3 people found this review helpful.

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Dec 22, 2017

K_Mo

Quick response to my inquiry

1 people found this review helpful.

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Dec 21, 2017

Kenny

They were prompt in their responses. I wasn't able to qualify so that ended our contact.

2 people found this review helpful.

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Dec 20, 2017

pjwpvaz

No pressure sales tactics!

2 people found this review helpful.

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Dec 18, 2017

Doug

Great Dealer! Purchased vehicle from them in the past. Good Communicator and quality operation.

0 people found this review helpful.

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Dec 2, 2017

Darryl

Great sales person did not purchase this vehicle because that underneath was not detailed well. Had mud and dirt underneath.

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Nov 27, 2017

Bill

The salesman was pretty much useless. Did not return phone calls or texts in a timely manner. The truck I was interested in was sold because of his lack of response. I tried to schedule something with him for 2 days without luck.

15 people found this review helpful.

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Response from current dealership:

I apologize for the lack of follow up Bill. We get new Inventory daily, so if you are still in the market feel free to reach out to my Internet Sales Manager directly, Ricky V and he will help you personally. Again, we sincerely apologize for the lack of response.

Nov 26, 2017

Dustin

i wasn't able to get into this vehicle but they were able to get me into another. it was great experience.

2 people found this review helpful.

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Response from current dealership:

Great! So glad we were able to get you into a new vehicle. Enjoy it Dustin!

Nov 25, 2017

John

Prompt response and professional.

Mark helpful

Nov 23, 2017

Richard

Very helpful, very quick to reply, very courteous.

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Nov 23, 2017

William

I purchased the vehicle.

1 people found this review helpful.

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Response from current dealership:

Thank you for your Business and 5 Star Review William. Enjoy your new vehicle!

Nov 22, 2017

Mark

best dealership buying experience fast communications no upsell, no dealer add ons policy

1 people found this review helpful.

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Response from current dealership:

Great! We are happy to have helped you with your vehicle purchase Mark.

Nov 20, 2017

Riley

They would not move on the interest rate for the vehicle had it at 6% applied for several pre approvals online and got 3.7-3.8 interest would not go back to purchase vehicle

11 people found this review helpful.

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Read 379 old reviews

Nov 15, 2017

KoltonQ

All of the employees there worked with me well. Ran into a bump with the interest rate, but we were able to come to an agreement because the dealership kept all of their promises to us. They were also able to fix a large dent on the top of the car. So overall very satisfied.

3 people found this review helpful.

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Response from current dealership:

Thank you for the review Kolton. We are glad we were able to come to an agreement on a new vehicle for you. Looking forward to helping you again in the future!

Nov 14, 2017

rekeever

Polite check in

Mark helpful

Nov 8, 2017

Yolanda

Great

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Nov 2, 2017

Jeredtt

Fast response

Mark helpful

Nov 2, 2017

JohnJack

Bill Luke Chrysler Jeep Dodge Ram

Bill Luke Chrysler Jeep Dodge Ram

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