Bill Luke Chrysler Jeep Dodge Ram

Mileage on car turned out to be different than posted on internet. It wasn't discovered until quite a way through the buying process. Cumbersome paperwork from the Dealer to "cover our butt" according to the sales manager. Very contentious process buying the Chrysler CPO vehicle from this dealer. Shop elsewhere.

Great

Great experience, deal as promised, no pressure, no hidden fees. Would buy another used car here again. Thanks Shane. Great place.

offered me the price what i want its a good dealer

The response was quick, helpful and wasn't at all pushy. Richard answered my questions and made himself available for follow up when it's convenient for me.

They were fast and efficient. I bought this car. Thank you very much you helped my search.

Very painless and easy experience. Looked at the car, loved the car, purchased the car.

Dwight is an awesome guy!! Very helpful, knows his knowledge on vehicles and really cares about your needs and makes them happen. I will reccomend Bill Luke to family and friends to buy here!!! Fantastic experience!!!

Prompt response and follow up

very responsive

We were interested in a year old vehicle from Bill Luke we saw advertised online. When calling to see if the vehicle was available we were told it was, and were given a price $1000 lower than what it was listed for online. After test driving the vehicle and falling in love with it we were told the vehicle was $1000 more than what we were told over the phone, and that in order to get the vehicle for the quoted price we had to finance through Bill Luke's own in house financing program. This was absolutely no problem since credit is very good, however we were only "allowed" to put 10% of the vehicle price down in order to qualify for the $1000 off. We had a substantial down so therefore could not qualify for the vehicle at a better price. We decided to go ahead and proceed at the full price of the internet ad, but at that point my husband realized there was only one key FOB and questioned the salesperson. We were then told that all used vehicles are sold as is and if there is something missing that is too bad. This is actually very understandable, however we were told the vehicle was $1000 less than what we could actually buy it for and they were totally unwilling to budge at all on the price. My husband at that point asked if they would be willing to at least go in half on a key FOB, which would be $125 cost to them. They said no and we walked. We were actually in our cars driving out of the parking lot when a sales manager came out with our salesman and flagged my husband down and said they would do it. When we got back in and looked at the new sheet all they had done was taken the $250 cost for the key FOB out of our down payment which in turn raised the monthly payment. Needless to say we walked out. This company has a problem with a couple things: Misleading ad prices - They say you can get $1000 off for using their financing, however they do not disclose anywhere you can only put a tiny down payment on the car in order to qualify. This is so they can recoup the $1000 discount back in added interest since the capitol of the loan is higher. Integrity- The sales manager came out and actually dragged us back in saying they were doing something and then changed numbers around to try to make it look like they were. No Negotiations- We walked out because they wouldn't provide a second key FOB even though they would not come down even a dollar on their price.

Am still looking and have not decided on car purchase yet, but appreciate their quick, professional and courteous response.

Hesitant about dealing with a dealer..... the people at Bill Luke were amazing to work with, went our of their way to help me. My mechanic praised their mechanical knowledge of vehicles.

Bought the car listed, got a great deal. A rush sale. A filthy dirty car, was never washed, before being deliver to me.

Able to make the deal and drive away in a few hours

The response was slow. The car was in transit. Turns out it wasn't red it was blue. They called to for me to come test drive it... finding out when I arrived it was a manual and not an automatic as advertised. They called the next day to tell me they had others even tho I had asked the day before whIle I was there. I won't go back or recommend. They are foo big. They don't know their inventory and wasted my time.

Told the truth about the car however don't know why they had a car for sale when it has been severely damaged in a hail storm

Excellent customer services. Respond on time

Great service...interested in doing business with them.

My experience was not so pleasant. The finance and internet sale guy were awesome. This is the only reason I gave it two stars. My issue was the actual sales guy I was dealing with. I was left alone for extended periods of time. Only to find him carrying conversations with the other salesman. He even went to eat in the break room and left me in the office. I felt like a number instead of a customer. The vehicle I purchased had a smoke odor coming out the vents. I asked if it could be removed before purchase and I was told no. The vehicle was used and was missing all but one floor mat. After purchase when I got in the vehicle it was 3/4 full. I payed 43k for the vehicle and I have a credit score of 781. This was a easy sale because I researched the vehicle before coming on the lot. I would not recommend this dealership to anyone if all the salesman are like what was described above.

I am not buying a new car for another week so I cannot speak for the buying experience. I can, however speak to the great customer service I have received from the internet sales person and the sale manager. They have a non-pushy approach to sales and customer service i would not normally expect. I really want to make my next vehicle purchase from this group. :)

Great follow up

They responded quickly, and answered all my questions.

Very good

Very attentive to my needs.

Excellent. I was contacted and the representative answered my questions promptly.

Great service. Friendly people. Good popcorn!

This dealer was great it was a good experience buying my vehicle from this dealer.

Replied numerous times. Answered all my questions

Very helpful

Friendly salesman and very quick once I got into the fiancé department. The certified used 2016 Ram was under blue book.

Fast response. Helpful without being pushy. I did go to the car lot but didn't end up buying the car. I would go back again and I would recommend Bill Luke based on this experience.

Great customer service and follow up. I'd definitely buy from here again!!

Good service

Dealer was responsive, but as they couldn't offer the 10yr 100k warranty on the Kia, did not buy from them. They did not try to convince me to buy a different car that they could warranty.

Quick response and easy to work with

Good experience. Ended up buying the car for 13,000.

Great dealership.

My husband and I spent 4 hours at this dealership. We agreed and signed at a specific monthly payment but at the end of the night they told us that the only fianance deal they could get is was 24%apr and $100 over the monthly payment we agreed on. They are scammers and will take your money if you let them.

Very professional and quick response. I have not yet purchased so they are still on my list.

Good follow through, a little less accommodating than what I had hoped, but overall they did a nice job of answering questions and then leaving the rest up to me.

The purchase experience was great no pressure sales. In and it with in 3 hrs. Was not pressure to purchase all the extra warranty and add ons.

Quick to respond and very professional. Changed my mind and bought a new Toyota Rav4.

Answered promptly and purchases the car with no problems.

All persons were very helpful and knowledgeable about the vehicle.

First salesman, a real putter, took my request for a truck and sent me car ads, really? I specified a truck, a chevy 2500 HD, crew, 2015-2017.... The second salesman was better, took the info and came back with other truck alternatives, good effort but declined, not brand I wanted

Ever used car that they showed us was damaged including cracked windows, smashed bumpers and fenders. When I ask them are they going to fix this they said due to our low prices were selling these as is . I will never go back to them

The price on Cargurus is only good if you finance through Bill Luke. If you do not use their financing option, the price is $1,000 higher. I think this is very misleading

Lowest prices

Awesome experience, they treated me fairly, and the sales and financial staff were top notch. I will but there again

Truck was in stock. It was busy in there but they took good care of us.

Good gave all information

Took the day off from work. Drove from NV to AZ just to try to trade in our 2015 dodge journey for a 2014 dodge Durango. Got discouraging news from the sales manager. That they couldn't accept our trade in for an older model because we had recently purchased the journey a couple of months back but they could if we purchased a 2017 model. It was a disappointment what they had to offer. Loss a day of work. Left with no trade in because I wasn't going to settle for what they had to offer. Maybe if I was purchasing with out trade in, I might have had a better experience.

Sent one inquiry, have 5 sales associates emailing and calling me non-stop trying to sell me different cars then the one I contacted them about. I asked about a Van, not a dodge dart or other economy car... what the hell. Might be a great dealership, however do not give them ANY personal information unless you want to be harassed for a week or so.

contacted promptly

Sales person is really nice and helpful but financing manger is really rude, just by the way he was talking and acting like we didnt know anthing mad me not want to buy vehicle there. He was trying to make me feel dumb by saying he will save us money but I work at a financial Institution and I knew he wouldnt and he got mad because I told him I knew he wasnt going to save me anything.

Wonderful experience - all deals made over the phone - no problems when we got there!

Professional staff, hassle free, and good prices.

Astrid is a awesome salesman, Lucio in Finance is the best. They treated me well and kept me updated in the whole process.

Made an appointment with a woman to see the car. When we showed up she was "busy" but a high pressure sales guy was available and the car we came to look at was "sold. " but of course, there were other not such great deals to look at. No advanced notice or follow up from the person we made the appointment with. Bait and switch all around

Very Responsive.

They promised a car was there and 15 mins later it had been loaded for auction and was unavailable. Just tell the truth.

Quick service, very friendly staff and they made my car buying experience hassle free!

This place is very busy, so prepare to wait. Otherwise great dealership.

Although there was no room for negotiations Bill Luke's prices were typically below what other dealers listed, all in all I received a good deal and good service

Great experience!

I would rate this a zero. I was making a trio to Phoenix from Tucson to see a nice Charger. The internet manager failed to let me know it was sold. Luckily I had a second choice. Bill Luke has a very big inventory, unfortunately they forgot what got them to that point. My family, friends and me will never go to them for a vehicle, even though we will buy in Phoenix.

Very matter of fact. Not shown any possible alternatives until prodded. Salesman unaware of inventory. One price take it or leave it.

I now own this car. It was that simple. Great service. Friendly, knowledgeable and very efficient at making this a pleasant experience.

Automated emails did not get response immediately. By the time she replied to me the cars were sold.

We were contacted, we set up a time to test drive after work that day. When we got down to the dealership the vehicle was a recent trade in and hadn't been inspected or cleaned. We couldn't take it off of the lot for a test drive due to the lack of inspection. We still wanted the vehicle and went through getting the paperwork ready for the sale pending the dealer's inspection. After 3 hours of waiting and paperwork, right before we saw the 'finance' people we were told we needed to leave money ($1,500 was the suggested deposit but they would take $500) as a deposit to keep the vehicle as ours - the inspection could take 2 days to 2 weeks. We said no to the deposit and they said no deal. We told them to call us after the inspection. Very frustrating visit since we specifically asked if the vehicle was ready for a test drive, went down there after working a ten hour day, went through 3 hours of 'paperwork' with all of it a complete waste of time and waste of gas since we live in the NW valley.

very responsive to my emails prior to going. Got what I needed to know and it wasnt quite enough for me to make the move and purchase car.

very buzy place but my sales person was great to work with

Third time I've come to this dealership 300 mile from the northwest corner of az for a car they called me in for day of my trip sold with an hour of my arrival. Coincidence? Third time.....same on me

Richard was great he got right back to me and answered my questions. The car I was interested in ended up being a little over my budget so I ended up buying a car somewhere else but ZRichard took really good care of me and we were able to do everything via phone and online. Thanks Richard!

I purchased the car I located through CarGurus. The dealership was great in every respect. They were responsive, truthful, "honest" and there were no surprises when I flew to Phoenix to purchase the vehicle. When I buy another vehicle it will be from this dealership.

Sales person was rude and acted like she did not want To be bothered

I bought a car from them. The person who sold me the car was named Marlon. He did everything he told me he would do. They did not raise the price or did they treat me unfair. The only reason I knew that because the bank told me so. I would shop there again.

Great place to get your car

Marshall was great and there are some good deals. The pricing was very transparent.

Response and followup is good... will not shop with them because I felt their pricing was deceptive. A buyer willing to pay cash should not get the price raised...not good

This dealership has been terrific at getting back to me about my inquiries.

Worst experience you can have at a dealership. I contacted them about a GMC Yukon that was priced at $41k and they give you a $1000 discount if you finance. So I contacted the dealer to purchase the vehicle, they upped the price on me by $2000 and wouldn't honor the price posted on Autotrader, CarGurus and their OWN website. How can you do that to a customer buying a $41,000 vehicle? I called reception multiple times and asked to speak to manager Drew and the female manager, but they wouldn't pick up my phone or call me back. My sales person was Amber. Please see screen shots of their ad below to prove it. STAY AWAY FROM THESE SCAM ARTISTS. You have been warned of their tactics

Awesome service

Best experience by far at a dealership! Sales person, Chris Dickey is a delight!

That vehicle had sold, but the salesman Shane was able to set me up in the same model with a sunroof and get the tires and spoiler put on for me. Best car buying experience!

Loved the car .Just couldn't make a deal due to their financing deal that isn't a deal.I went there with $10000 to put on a car with 20k miles on it .They couldn't knock a dollar off the car price. I am still looking for a car.

Hello. I just want to thank Mike Harding (Magic Mike) for working with me and giving me the car I wanted! He was very nice, helpful, funny and energetic with my husband and I. The dealership has a lot of fun and love around there especially with having the concierge Marvelous Marvin who was also awesome. Thanks to Ryan for also giving some great advice for the future of financing! See you guys soon

Nice

We were told online that we could pay for the car with our credit card. When we got to the dealership and started to fill out the paperwork we were told that we could only use up to $3000 on the card and they would be happy to finance the rest. Then when we paid the taxes in AZ it was more then In CA. So they are keeping the difference. DMV in CA told us that they should refund the difference but so far they are not as we bought it in AZ.

Easy, peasy. In and out with no hassles.

Sales person was helpful and full of knowledge. Kenny was his name.

Great experience.

I purchased a vehicle from this dealer. It was not a good sales experience. To begin, the sales specialist "Kris" informed me that I could only negotiate price of the vehicle within a few hundred dollars of their initial sales price... Really? So I'm spending over 35 thousand dollars and I can only negotiate a few hundred! This was a poor salesmanship tactic, and was not appreciated. To top things off, I paid cash for a lift kit on the vehicle I purchased. After the dealership informed me the kit was not compatible a few days later (shouldn't they have known?), and trying to sell me on a more expensive option, I requested a refund on the kit. They told me I would be refunded by check. It took them an entire month to refund my three thousand dollars! This money should have been earning interest elswhere.

Excellent follow up

I received one e mail from the internet specialist asking me if I had received all the information I had requested. I said no, that no one ever got back to me. I never heard from them again.

Just bad all over the place. Professionalism at it's worst. Told the sales man that I want to see a used car under a set amount. Test drove a vehicle, got my car "upraised" and after over a hour of my time the sales man goes behing the wizards curtain and I was then told the used 2014 car with 27,000 miles on it was 10,000 more then what I said I wanted. Then come to find out that the car 2017 brand new with all the features was the same price. Then I looked online on the dealers site and the car was priced 10,000 less then the "manager" printed up. Just shady and no respect

This was by far the best car buying experience we have ever had.

Overall good experience. Salesperson patient and professional and provided good assistance in choosing car we wanted. Good customer service.

Replied fast and had a great experiences!

Not a good dealer. They switched sales reps on me a few times. The sales reps got an attitude when i didnt acccept the banks deal. Wont ever buy here again.

very easy buying experience. the right car at the very best price I could find. I would recommend this to others.

Quick callback with the info!

Went to test drive a specific vehicle I had looked all over for, they sold it before I got there. Not good communication between internet sales office and potential customer. would never do business with them. I checked their reviews after my trip there...they are not good. Glad I didn't end up buying from them and regretting it later.

Big dealership, plenty of cars & trucks to pick from, pleasant experience from start to finish. Our salesman, Bill Moriority did not pressure us in any way, just took the time to show us what we wanted to see and then left us alone to make the decision. Buying was painless except for the part when the finance guy pushed to sell an extended warranty. I'd buy there again even though I had to pass several Chrysler dealers to get to Bill Luke's!

Great dealer

Great

I bought an suv off them. Waiting on paperwork to arrive so i can return and have the unit shipped up to me. I will update this as this transaction proceeds.

Pretty painless car buying experience. I never felt pressured.

Lots of luck getting them to respond in a timely fashion via Text messaging or email.

We went down there 3 times. The first time they ran my credit when they said they just wanated me to fill out some paperwork in case we decided to buy the truck and they came back with my credit run. The second time they called us and said they had an exact truck we were looking for so we get down there and a huge dent is on the tail bed and they were only willing to take off $200. The third time we called seeing a truck we found and they said it was there so we made an appointment thinking we were headed down this time to buy the truck and it was sold!!!

This dealership was no pressure and our sales person Tank was awesome. I did purchase a vehicle and even after everything was done I noticed a scratch on the passanger door that none of us saw before and they scheduled immediately an appt with there body shop to fix it.

Dealer was awesome! Everyone was very nice. Got the perfect car in a timely manner and at a great price. Couldn't be happier.

Shane, its a very nice internet dealer person, he has responded and follow up me with information. I asked questions and he has answered all requested perfectly. Thanks

They were responsive .

Did not make it to see this dealer but they responded quickly

One star rating is too high. Such a disappointment. Our salesman was unmotivated and played on his cell more than talked to us. When it came down to signing the contract, there were more extra charges! And because I wasn't financing I had to pay $1,000 extra!! I'm sorry that my money isn't good enough to buy a car in cash.

Went to check out vehicles. Salesman did not take me serious and refused to give my car a trade-in value unless I was going to complete paperwork for car purchase. I will not be purchasing a car from this dealership ever.

The dealer said i was pre-approved and i spent $40.00 in cab fare to get there, only to be told I needed more than my monthly income down. Rude, not helpful, all because of an error on my credit. Wouldnt recommend to my worst enemy.

Justin is an amazing salesmam. Actually put us in a brand new dodge.

Slow to respond. Sold this car to someone else while still dealing with me. Tried to up the price because I wasn't using their financing. Don't trust them.

Very efficient

The price was gud only if u get loan thru this dealer. Once I apply thru them they want to charge 9.99% APR where my bank offer 4% apr. also another bad thing they submit loan applications to 3-4 diff banks and that hurt ur personal credit history. It's hard inquiry in ur credit bureau. Dealer is very bad how to deal close. Why xtra $1000 off only if we get loan thru them otherwise u pay xtra $1000 not fair. Their bank give high interest rate. Not worth to buy like this

The lady was back with me quickly, and stayed in touch all along. The GT500 I had been interested in was sold.

They responded to my inquiry very fast.

Great response!

Excellent

Great job!

They were great we bought the car and love it

Heavy Damage with Hail that would be more than the saving for the truck

Very good, we purchased the vehicle

I ended up with a 2015 F150 with a lot less miles. This dealership turns over a lot of vehicles, fast. I asked about 5 different vehicles before I found mine most of them would go to action within days of seeing them on this site.

Car I looked at wasn't even ready or inspected, was texted last minute that the car was going to auction. Was also treated as if I wasn't serious at the dealership. Will not be going back

Good Experience

Very nice people , positive experience, would recommend to others.

Fantastic. Terrence Carter was the best salesman I have ever dealt with. Doug is also a great guy. Mike in detail is the best.

Not one person greeted me as I was there for 45 minutes...

Really good

The Best!

Bought the car from Joe B. after Theresa E. responded promptly to our email. Highly recommend Joe. Relaxed, knowledgeable, funny - great guy. Love the car.

Great staff

Mark's a good guy. They just never had the car I was looking for.

Sent email looking for more information on the car ...I got back a one line email "this car is not for sale". So why have it on a CAR SALES WEBSITE !! A waste of my time.

Excellent Everything. Except it toiok too long to get to the financial guy. Waited hour and a half just to get to financial guy. Too long

Price wise they are not bad, as per our conversations via email, text and on the phone, I have no regret, they are a bunch of hard working individuals that like to make an honest living by hustling their butts to accomadate the customer, something the industry is falling behind on!

We ended up purchasing another Scion they had on the lot. We have found our new favorite car! I find excuses for errands I need to run so I can take the XB out. This car is an absolute blast to drive, plenty of power even with a full load.....thanks Bill Luke for a great deal and thank you Scion for building a fun car.

Stephanie did not answer my questions and was not overly helpful.

We drove an hour out of our way to look at something , I called on the way, they said they had it. We got there , someone had told us it sold that morning . The best part is someone called me the next morning telling us to come on down , that it was there which it was not and we knew for a fact , all to get us down there. Will not refer will not go back again .

Wanted to buy and was ready to do a deal. Nobody available to show us any Jeeps. Told to sit and wait or leave name and come back. Many people sitting around in salesman tower. Would not bother with them. Didn't care that we were ready to buy.

I haven't purchased a vehicle from here yet (I'm on the east coast) but their pricing is good and they are responsive to inquiries. I also like that the price includes everything. I may still take the trip across county to buy from them given these factors. I haven't been able to find a place that matches their inventory, mileage, and pricing on the east coast yet.

Best buying experience ever!! Thank you

Contact was made quickly, offer was a great one

Great!

Advertise one price and they told me a different one when we talked so over all the price went up by 3 thousand dollars

Good response was fast.

From test drive to my salesman bringing over the sold sign was maybe an hour. Fastest easiest car buying experience I've ever had. They were very fair, I got well over Kelky blue book value for my trade in, & there was no haggling because there was no need for it. I highly recommend this dealership!

Great customer service

Honest and not pushy.

Understanding that I wasn't interested in the car anymore since I found better deals.

I text about a certain car and was called back promptly and professionally.

Great

They use scams to get you to contact whatever car you contact them regarding I am sure was "just sold" and then we're very rude with me over email when I called them out for scamming me to get my info. Moral of the story if you want to buy a different car than advertised and want someone to then try and sell you a different car for twice as much then contact them

Prompt contact

After I told them I was driving 2 hours to look at this truck, they failed to tell me it had not been safety checked. So, I was only able to test drive it around the parking lot. The tires rubbed the wheel wells so I said no thanks. They tried to get me into a more expensive truck at this point. And the trade-in value for my truck was insulting.

Walked in at 8:30pm. Salesman had called me at 8:04pm and said he would be there until 9pm. No one acknowledged us on showroom floor after walking around asking for salesman. Asked info girl for help, still no one . Went out on lot and finally a different salesman came up to us. He took app, said they could work deal but he was on vacation next day. Person who was to call banks and call me by noon Saturday called out sick and ball was dropped. Called in about 3pm and they tracked down app but called back and said couldn't do a deal due to income source . I went in with pre-qualified financing and they wouldn't work with that either after I let them try their banks to see what they had to offer. Waste of my time, gas, and inquiry on credit bureaus. I mentioned in the end if income source is issue then would pay cash for $10k-$12k vehicle. Salesman told me ya if I wanted to look online and see if I liked anything in that range I could come back and test drive. He knew what type of vehicle we were looking for but not interested in helping me with my cash purchase or my pre-qualified financing. Obviously their salesman aren't hungry right now and have more commission than they need. I will not return to Bill Luke as my business was not good enough for them. I will chalk this experience up to yet another company who only pulls out customer service when the economy tanks.

This is a well run family business and the volume they do is incredible with LOW prices.

Great attention - not pushy at all

Very very good