Bill Luke Chrysler Jeep Dodge Ram

Dealership was awesome, but one day after buying, malfunction codes came up so car in the shop for next 2 days, out of owning for 4 days only got to use for 1 1/2 days. Bought in Phoenix and brought it back to San Diego when contacting selling dealership was told nothing we can do as its in San Diego, told to take it to dealership nearest to us. As of now no follow up from selling dealer. Kinda on our own to figure it out

Great experience from first contact to end of purchase.

Very good service

Price advertised fo vehicle was much lower than the dealer said the price was during my visit. The poorer the credit rating the higher the financing discount. Did have the vehicles advertised, just at a higher price and to qualify for the higher financing bonus you needed a lower credit rating. Good credit is bad on this case.

Had a very good experience, got the information I needed their customer service is A plus.

They provided me with an excellent car buying experience. Their staff was very professional and my salesman, Sean, jumped through hoops to get me the best deal possible. I am extremely pleased with my purchase.

I was told that the price listed on this site is not the same price as the dealer’s internet pricing and that any 3rd party advertiser (such as this site) can list any price they want, which is not always the actual price of the car. They refused to match this site’s price and work with me on the trade value so I didn’t buy the car.

Salesman were not very knowledgeable or helpful. Basically wanted us to just hurry up and buy the first car I asked to see and unfortunately it did not have all the advertised features.

Great

Great salesman. Let me set the pace. Didnt try to sale me a bunch of extras and was upfront with all the details. Got a great deal.

All of the employees are nice and respectful. The prices at this dealership seem to beat most others, but they are so busy that trying to contact anyone by phone is ridiculous and the quality of service kinda plummets. I bought from them and I'm glad I did, but I wouldn't go back for services or anything else.

Awesome service and great prices! Highly recommend to anyone

I made a mistake in asking for info. Was not interested in the vehicle and they were nice about it.

Good customer service. Friendly staff.

It was a busy weekend but Ronnie made time for us. He was patient and very nice!

Bought another car there.

THE EXPLORING EXPERIENCE It was my first car buying experience and I was hoping to get some guidance. Though it was far from my place, I came to Bill Luke because it had good reviews. The person who assisted me in checking the cars was straight forward and helped me with all the concerns I had, he spent some time explaining and showed me around and also a friend who accompanied me, I felt I was at the right place and decided to buy the car I like, then it started. THE BUYING EXPERIENCE But when we went to the financing department I felt cornered, they told me I did not have enough credit history (I had a good score but I had moved into the county less than a year ago), and that I did not qualify for their offer after I made a down payment. They also ran my credit check multiple times without checking with me, I know some banks would not approve because I did not have enough history but I should have been told, I am not at their mercy and I had other options to make payment. Next they told me my APR is going to be high but later offered me additional services like extended warranty, car tracking and so on, I had told them that I am looking to use the car for a year or so and may have to travel again but they still said I should go with it. It was at that moment I regret so much, maybe I was stressed or maybe I was inexperienced to understand what I need or don’t and I signed up. I was charged a 500$ doc whereas the website says 399$, the sales man had offered a 200$ discount which was not honored while I was paying and there were so many papers I had to sign I only caught the 1000$ discount was not offered, but it was me who found it and not them who were supposed to tell me. AFTER SALES EXPERIENCE I bought the car on April 8 2018, requested to cancel the add-ons on April 9 2018. It is June 1 today and I have not received a complete refund, may be it takes time. But after all these days I was told that one of the item (security/car tracking) cannot be cancelled and it costed me 795$. I have not used it and no clue how it is setup, I was told at the time of cancellation “oh it’s just a software don’t worry about it” and now they say “it’s a hardware and the only product you bought and we cannot cancel it”, after almost 2 months and many interactions with the finance team over email. It is a big amount for me and I don’t know how to get to others except for the sales or finance person who assisted me in buying the car. You can buy a car here and people of pretty good at what they do, even at making sure that you spend on things you won’t need. Everybody told me that the car buying experience can be a quite complicated and frustrating and Bill Luke guys proved it right. Thank you Bill Luke for taking my money, I like the car but the experience sucked and it felt like I was cheated, so I don’t want write a single thing I am happy about.

Horrible experience sales people act very unfriendly maybe since they have a lot of sales gives them the right to act like that

Great buying experience. Got a nice car in the price range I was looking for.

Very good people to deal with, just isn’t what I was looking for

Good follow-through

My experience was good. Tony Davis and Dan Kamer were very thorough and professional. The vehicle I wanted to purchase I missed out on because I waited too long. So hopefully they will have another one just like it with a chrome grill

Nice and fast reply

Experience went well but it took almost 3-3.5 hours from start to finish. Way too long in my estimate. I pretty much had my mind made up when I went in what I wanted to buy (and pay) but it still drug out ( time is money as they say). Staff professional and courteous. Decent 8 out of ten experience!

Quick response

I set up a time with the bill Luke internet manager to test drive the car. He is the one who confirmed wth me the Timor. Was told he would have the car out in front for me and to ask for him. Arrived on confirmed time. He never came to speak to me. Salesman inquired on veh on my behalf he came back told me car was sold. This was not good business for me as a customer. The manager did not email or text me to inform me of sale. A cheesy way to get you to come to dealership.

These guys are WORLD CLASS!! Honestly the best dealership I've had the pleasure to work with! I would highly recommend them again.

Very helpful

The car was listed for $1,000 on CarGurus.com. When I emailed and called the dealer to buy the car they wouldn't honor the original price they listed on CarGurus.com, instead asking for 14 times more. They apologized, but have been spamming me with emails since, and it feels like they posted the wrong price just to entice inquiries so they can harvest email/phone number to advertise to.

Fast responses

Very responsive

We made a deal on a new Challenger!

Experience was fine. We decided not to purchase this vehicle. Jim

Great people. They helped me out immensely and would send friends and family to them for a car. A shout out to Csrlos for helping me and being so patient while I worked everything out.

We received a very nice truck for a good price. Staff was friendly and helpful

Great!!!! Looking forward to doing business with them.

good

Fast Response Great Customer Servive

Bought a car through Saif Very professional

Was very busy... But they worked diligence not to serve all

I didn’t buy this particular car as liked another one better there. Although I don’t think I would buy again from here. I had to actually wait like 20 min for a salesperson and didn’t get to deal with the internet manager like I have at other dealerships. Then I had to finance the car or would have to pay more and then they give crap interest rates. My car was also missing the navigation card so now I have to buy that for $300. The salesperson knew nothing about the car and the follow up has been terrible for my SD card that he was going to assist with. In fact I’m wondering why I even gave them my business, but certainly never will again.

They have been in touch well

Deceptive advertising ! Cash price much higher than in their add.

Did not purchase from here, but staff contacted me promptly after my inquiry.

Dealer was very nice to me helped with all my questions but car was sold

Good experience. Worth the 6hr drive

Helpful

It's as though I asked them about their apples and what I got back all was other nuances about bananas, oranges, etc. I think they get so many contacts from mildly-interested potential buyers that they can't differentiate a serious one or maybe I just don't fit into their formula for their sales model. I don't know, but they lost a very easy sale. I've located another car already.

I went in with very specific parameters & told them to stay within those parameters. Unfortunately, they did not. I really felt as though they were trying to take advantage of me because I am female, & I DID NOT appreciate that. So, I left.

Didnt by from them because of sales person Gloria's attitude. She was salty and condescending on the phone to me. Needless to say, i moved on and bought elsewhere.

Salesman and managers were honest and forthright. The car was priced well but the flaws were beyond the price break since there were so many other exact models available in this market.

Terrible customer service. They sit you in an office for hours and hours to push you around. Finally he came back to settle at 31. After we settled on 31 he comes back, to say the lowest they can go 31,300. They will try to squeeze every penny out of you. Didn’t end up doing the deal with them over $300 that they couldn’t agree on. Wouldn’t recommend this dealership to anyone.

Quick response. We couldn’t work out a deal, but best response from a dealer I’ve had. Very professional.

Very rude and ended up being a bait and switch truck. Would not recommend.

These guys are very responsive. I ended buying a Chevy but it had nothing to do with the team at Bill Luke. I spoke to a guy named JJ and he was respectful and responsive. I would not hesitate to buy from them.

Excellent, very courteous, but car was sold

Gloria was great in her contacts, no pressure. I didn't get a chance to check out this vehicle as I purchased another vehicle.

Good deal goodservice

The salesperson was rude and curt on the phone. She did not answer my questions. I reached out to a manager who called me back and he was OK to deal with. I asked for information and price and he had that same sales person contact me. They do not negotiate and are not pleasant to deal with. I did NOT buy anything from them.

great place to buy a car, I did but Audi 2017 and I am very happy

Best

They called me the next day while I was at work so I couldn’t answer. They left a message and never called back again.

Good customer service. Thanks to Ronny Sateyan for his help.

The deal offered was as advertised. The contact was excellent. I give this dealer the hghestt rating.

Very helpful salesmen named Shon. I highly recommend him

Day to pushy. Texts and phone calls. The saleslady seemed way to desperate to sell a car. Turned my off totally on dealership.

They led me on to think I was buying a vehicle (We doing it over the phone), even had me send in the credit application. An hour after I sent the app. They called and the vehicle I wanted sold yesterday! Bad way to do do business.

Price was changed at dealership so they did not honor advertised price. They stated that since it was a cash deal and the dealer got a kickback from the financing company, the price would be $1000 higher. So much for transparent and no add-on pricing!!

The sales associate Shane took personal stock in finding what I was looking for even though we were not purchasing till 6 months later with NO PRESSURE! GREATLY APPRECIATED!

Communication was good. Asked them to deduct the doc fee since I never pay for it, ever. That is just extra profit for the dealer. Mangager would not negotiate at all. Kind of disappointed but I guess they figured they would sell it anyway. Overall, OK but not great.

Good. But did not purchase vehicle. They always make you feel like a pion when you have bad credit or negative equity in a vehicle!!!

Everything worked out just fine. Good Customer service and guided me what i needed to do in order to purchase my vehicle. I'll recommend Bill Luke To people that wants to buy a car. 10/10

They called me and made an appointment to view the vehicle the next day. I went ahead and showed up at my scheduled appointment wasn't helped for over 1 hr no one even asked if we needed help very bad service . After 1 hr finally someone came and helped only for the to tell us the truck has been sold the day before . Complete waste of time they aren't organized and don't know how to communicate with clietts.

Did not provide emailed quote as requested and kept asking us to come in person to see vehicle first. Emails were semi-professional, individual on chat was too pushy so did not have the best first impression.

Was mostly invisible. Salesman pulled car to door. Car was too rough. For us. Salesman said ok and drove off . must not of had any other cars to offer. We left

Purchased a 2017 Ford F-150 Crew Cab. Sales Manager Rick went out of his way to be sure we were happy. BEST salesperson ever Shane Raymond Made Sure our experience was the best and it was

Responded promptly very proffesional

Was not able to look at the vehicle we want because of their key system being locked out, the irony. Sales associate was very friendly and upfront with price, but thought their non-negotiable policy incredulous. Found similar or better deals on websites for the same vehicle.

Dealer responded and was upfront about their pricing and the way some of their financing works. Didn't negotiate price though.

Friendly and professional service.

Too much down. No good. Wanted almost $3000 down. Got a deal local brand new $1000 down.

Excellent service.

Contact made right away!

They were friendly and when I said I wasn't interested in the car they had they did not harass me.

good

Fast response

I meet up with the sales team, and they did some research and found that the truck they had did not meet the Bill luke standards so mthe truck was sent to auction. I was very impressed with the sales team that I worked with even if I was not able to purchase a truck from them. I will defiantly keep them in mind for the future. Thanks Bill Luke.

It was a horrendous experience the truck was leaking oil the manager did not believe me at first and he said if you don't like it don't buy it very arrogantly and all he could do was brag about how many vehicles they sell everyday.

I had a great experience, Ivan did a great job of showing me several trucks and he was responsive to my needs. I did no buy a truck as I was only comparing the various different trucks but I will definitely consider buying there in the future.

Great service!

Nice people

Great customer service and quick response

Nice car, easy people to deal with. Only problem is the finance person. I told them no at least three times to the maintenance program for an extra $3000.00. Kept coming back at me with it, wouldn't take no for an answer. Like a dummy I gave in. I guess that's how they make their money, or he wouldn't of pushed so hard.

Didn't like that they raised the price of their vehicle 1000.00 dollars if I did not use their financing, and the quote for my license plate fees was 400.00 dollars higher than it should have been. I choose not to visit dealer worried that more surprises awaited.

I’d give zero star stars if it were counted but since I can’t go lower than 1 star then I guess they benefitted from my good assessment of them. Emailed an offer. They responded that their price is their price and didn’t counter offer. I also was trying to do an internet purchase and asked that if we agree on terms to have finance write up the contract and I’d shoe up and spend 15 minutes signing documents and would be on my way. Their response was it takes waaayyyyy longer than 15 minutes to buy a car. Hmmmm. Yeah I’ve experienced this sales tactic before. They treat you like a convicted felon in solitary while they spend hours upon hours of mentally torturing you until you finally just sign the line to save yourself and escape from them. There are generally two types of car dealers I’ve found from multiple online purchases. There are those who want to SELL cars and there are those that want to keep them all for themselves it seems. Bill Luke is a very slimy form of the latter. I’m forever a Non-Bill-Luke Guy.

These dealer is scammers tried to sell me a car with frame damage and told me it a certified car yea right .. anything to take your money

Prompt and straight forward

Very helpful sales staff

A++

All OK. No owners manual with purchase. Seems like a small cost for a $40k purchase.

Quick response to my inquiry

They were prompt in their responses. I wasn't able to qualify so that ended our contact.

No pressure sales tactics!

Great Dealer! Purchased vehicle from them in the past. Good Communicator and quality operation.

Great sales person did not purchase this vehicle because that underneath was not detailed well. Had mud and dirt underneath.

The salesman was pretty much useless. Did not return phone calls or texts in a timely manner. The truck I was interested in was sold because of his lack of response. I tried to schedule something with him for 2 days without luck.

i wasn't able to get into this vehicle but they were able to get me into another. it was great experience.

Prompt response and professional.

Very helpful, very quick to reply, very courteous.

I purchased the vehicle.

best dealership buying experience fast communications no upsell, no dealer add ons policy

They would not move on the interest rate for the vehicle had it at 6% applied for several pre approvals online and got 3.7-3.8 interest would not go back to purchase vehicle

All of the employees there worked with me well. Ran into a bump with the interest rate, but we were able to come to an agreement because the dealership kept all of their promises to us. They were also able to fix a large dent on the top of the car. So overall very satisfied.

Polite check in

Great

Fast response

Very courteous and low pressure.. Just not sure if it’s the car I want.? Still shopping

Very helpful, The Crossfire did not pass inspection.

quick easy fun

Great. Timely and courteous. It wasn' t the vehicle I'm looking for.

great

Mileage on car turned out to be different than posted on internet. It wasn't discovered until quite a way through the buying process. Cumbersome paperwork from the Dealer to "cover our butt" according to the sales manager. Very contentious process buying the Chrysler CPO vehicle from this dealer. Shop elsewhere.

Great

Great experience, deal as promised, no pressure, no hidden fees. Would buy another used car here again. Thanks Shane. Great place.

offered me the price what i want its a good dealer

The response was quick, helpful and wasn't at all pushy. Richard answered my questions and made himself available for follow up when it's convenient for me.

They were fast and efficient. I bought this car. Thank you very much you helped my search.

Very painless and easy experience. Looked at the car, loved the car, purchased the car.

Dwight is an awesome guy!! Very helpful, knows his knowledge on vehicles and really cares about your needs and makes them happen. I will reccomend Bill Luke to family and friends to buy here!!! Fantastic experience!!!

Prompt response and follow up

very responsive

We were interested in a year old vehicle from Bill Luke we saw advertised online. When calling to see if the vehicle was available we were told it was, and were given a price $1000 lower than what it was listed for online. After test driving the vehicle and falling in love with it we were told the vehicle was $1000 more than what we were told over the phone, and that in order to get the vehicle for the quoted price we had to finance through Bill Luke's own in house financing program. This was absolutely no problem since credit is very good, however we were only "allowed" to put 10% of the vehicle price down in order to qualify for the $1000 off. We had a substantial down so therefore could not qualify for the vehicle at a better price. We decided to go ahead and proceed at the full price of the internet ad, but at that point my husband realized there was only one key FOB and questioned the salesperson. We were then told that all used vehicles are sold as is and if there is something missing that is too bad. This is actually very understandable, however we were told the vehicle was $1000 less than what we could actually buy it for and they were totally unwilling to budge at all on the price. My husband at that point asked if they would be willing to at least go in half on a key FOB, which would be $125 cost to them. They said no and we walked. We were actually in our cars driving out of the parking lot when a sales manager came out with our salesman and flagged my husband down and said they would do it. When we got back in and looked at the new sheet all they had done was taken the $250 cost for the key FOB out of our down payment which in turn raised the monthly payment. Needless to say we walked out. This company has a problem with a couple things: Misleading ad prices - They say you can get $1000 off for using their financing, however they do not disclose anywhere you can only put a tiny down payment on the car in order to qualify. This is so they can recoup the $1000 discount back in added interest since the capitol of the loan is higher. Integrity- The sales manager came out and actually dragged us back in saying they were doing something and then changed numbers around to try to make it look like they were. No Negotiations- We walked out because they wouldn't provide a second key FOB even though they would not come down even a dollar on their price.

Am still looking and have not decided on car purchase yet, but appreciate their quick, professional and courteous response.

Hesitant about dealing with a dealer..... the people at Bill Luke were amazing to work with, went our of their way to help me. My mechanic praised their mechanical knowledge of vehicles.

Bought the car listed, got a great deal. A rush sale. A filthy dirty car, was never washed, before being deliver to me.

Able to make the deal and drive away in a few hours

The response was slow. The car was in transit. Turns out it wasn't red it was blue. They called to for me to come test drive it... finding out when I arrived it was a manual and not an automatic as advertised. They called the next day to tell me they had others even tho I had asked the day before whIle I was there. I won't go back or recommend. They are foo big. They don't know their inventory and wasted my time.

Told the truth about the car however don't know why they had a car for sale when it has been severely damaged in a hail storm

Excellent customer services. Respond on time

Great service...interested in doing business with them.

My experience was not so pleasant. The finance and internet sale guy were awesome. This is the only reason I gave it two stars. My issue was the actual sales guy I was dealing with. I was left alone for extended periods of time. Only to find him carrying conversations with the other salesman. He even went to eat in the break room and left me in the office. I felt like a number instead of a customer. The vehicle I purchased had a smoke odor coming out the vents. I asked if it could be removed before purchase and I was told no. The vehicle was used and was missing all but one floor mat. After purchase when I got in the vehicle it was 3/4 full. I payed 43k for the vehicle and I have a credit score of 781. This was a easy sale because I researched the vehicle before coming on the lot. I would not recommend this dealership to anyone if all the salesman are like what was described above.

I am not buying a new car for another week so I cannot speak for the buying experience. I can, however speak to the great customer service I have received from the internet sales person and the sale manager. They have a non-pushy approach to sales and customer service i would not normally expect. I really want to make my next vehicle purchase from this group. :)

Great follow up

They responded quickly, and answered all my questions.

Very good

Very attentive to my needs.

Excellent. I was contacted and the representative answered my questions promptly.

Great service. Friendly people. Good popcorn!

This dealer was great it was a good experience buying my vehicle from this dealer.

Replied numerous times. Answered all my questions

Very helpful

Friendly salesman and very quick once I got into the fiancé department. The certified used 2016 Ram was under blue book.

Fast response. Helpful without being pushy. I did go to the car lot but didn't end up buying the car. I would go back again and I would recommend Bill Luke based on this experience.

Great customer service and follow up. I'd definitely buy from here again!!

Good service

Dealer was responsive, but as they couldn't offer the 10yr 100k warranty on the Kia, did not buy from them. They did not try to convince me to buy a different car that they could warranty.

Quick response and easy to work with

Good experience. Ended up buying the car for 13,000.

Great dealership.

My husband and I spent 4 hours at this dealership. We agreed and signed at a specific monthly payment but at the end of the night they told us that the only fianance deal they could get is was 24%apr and $100 over the monthly payment we agreed on. They are scammers and will take your money if you let them.

Very professional and quick response. I have not yet purchased so they are still on my list.

Good follow through, a little less accommodating than what I had hoped, but overall they did a nice job of answering questions and then leaving the rest up to me.

The purchase experience was great no pressure sales. In and it with in 3 hrs. Was not pressure to purchase all the extra warranty and add ons.

Quick to respond and very professional. Changed my mind and bought a new Toyota Rav4.

Answered promptly and purchases the car with no problems.

All persons were very helpful and knowledgeable about the vehicle.

First salesman, a real putter, took my request for a truck and sent me car ads, really? I specified a truck, a chevy 2500 HD, crew, 2015-2017.... The second salesman was better, took the info and came back with other truck alternatives, good effort but declined, not brand I wanted

Ever used car that they showed us was damaged including cracked windows, smashed bumpers and fenders. When I ask them are they going to fix this they said due to our low prices were selling these as is . I will never go back to them

The price on Cargurus is only good if you finance through Bill Luke. If you do not use their financing option, the price is $1,000 higher. I think this is very misleading

Lowest prices

Awesome experience, they treated me fairly, and the sales and financial staff were top notch. I will but there again

Truck was in stock. It was busy in there but they took good care of us.

Good gave all information

Took the day off from work. Drove from NV to AZ just to try to trade in our 2015 dodge journey for a 2014 dodge Durango. Got discouraging news from the sales manager. That they couldn't accept our trade in for an older model because we had recently purchased the journey a couple of months back but they could if we purchased a 2017 model. It was a disappointment what they had to offer. Loss a day of work. Left with no trade in because I wasn't going to settle for what they had to offer. Maybe if I was purchasing with out trade in, I might have had a better experience.

Sent one inquiry, have 5 sales associates emailing and calling me non-stop trying to sell me different cars then the one I contacted them about. I asked about a Van, not a dodge dart or other economy car... what the hell. Might be a great dealership, however do not give them ANY personal information unless you want to be harassed for a week or so.

contacted promptly

Sales person is really nice and helpful but financing manger is really rude, just by the way he was talking and acting like we didnt know anthing mad me not want to buy vehicle there. He was trying to make me feel dumb by saying he will save us money but I work at a financial Institution and I knew he wouldnt and he got mad because I told him I knew he wasnt going to save me anything.

Wonderful experience - all deals made over the phone - no problems when we got there!

Professional staff, hassle free, and good prices.

Astrid is a awesome salesman, Lucio in Finance is the best. They treated me well and kept me updated in the whole process.

Made an appointment with a woman to see the car. When we showed up she was "busy" but a high pressure sales guy was available and the car we came to look at was "sold. " but of course, there were other not such great deals to look at. No advanced notice or follow up from the person we made the appointment with. Bait and switch all around