Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

Sales: (224) 723-1239

Service: (224) 281-4300

Today 9:00 AM - 9:00 PM
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 26, 2017
Not good. Only reply one time and no more response. I also do not go to the dealer to check this car.
Is this review helpful? Yes | No

Response from Brilliance Subaru:

Bob, my name is Preston Seal and I am the Internet Sales Manager here at Brilliance Subaru. I'm sorry to hear about your experience with the dealership. Please contact me directly at 224-281-4328 so I can get more details and see how we might be able to remedy the situation for you. I look forward to hearing from you!
Nov 10, 2017
good, answered all my questions
Is this review helpful? Yes | No
Oct 30, 2017
The sales person, Dan did a great job and was very courteous and professional. I went in on my own and test drove the car and purchased it on the spot. Dan even drove the car to me the next day, as I was working and couldn't go there to pick up my vehicle. I would highly recommend anyone interested in buying a car to give Dan a call with Brilliance Subaru.
Is this review helpful? Yes | No
Sep 22, 2017
Brilliance Subaru was very prompt in contacting me about the vehicle I was interested in. Their sales staff was very helpful in showing me the vehicle and conducting the test drive. The finance office took care of all the required paperwork and most importantly, I was never pressured to purchase the vehicle I was interested in or upgrade to another vehicle.
Is this review helpful? Yes | No
Sep 19, 2017
Great experience! We got a great car at a great value. The sales team was very knowledgeable and easy going.
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Sep 13, 2017
They responded quickly and followed up with furrher contact.
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Aug 29, 2017
Phil in sales was very helpful and knowledgeable. I would recommend this dealer!.
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Aug 7, 2017
Guru9CQ55
The sales rep was nice and professional.
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Aug 5, 2017
Oso38
Very impressed how fast they get back to you. Very professional, and respectful team.
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Jul 15, 2017
Very good experience and our salesmen Phill was excellent!!!
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Jun 9, 2017
Very quick response. They answered my questions. Not pushy.
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Jun 1, 2017
Excellent response and detail.
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May 20, 2017
Msaudi
Single female made a purchase alone which felt like the typical used car Salesman mentality approach to selling. No incentive offered to make the purchase from the dealer. Dealer promised to repair a ding which was never done. After making the purchase I found a sold as is sticker stuck in the glove compartment. I could have gone anywhere.
4 of 4 people found this review helpful.
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May 5, 2017
Their quick response and multiple follow ups were impressive.
1 of 1 people found this review helpful.
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Feb 21, 2017
Excellent from 1st contact to purchasing the vehicle. The internet sales representative was responsive and forthcoming. I also spoke to the used car manager, he was totally engaged with me about my concerns and returned my phone calls promptly. The dealership even picked my son and I up at the airport when we flew into town to purchase the vehicle. A great car buying experience!
2 of 2 people found this review helpful.
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Jan 14, 2017
Bizzlebot
Got back to me right away, there was a misprint on the mileage but nonetheless they cleared it up right away and they were very friendly on the phone.
1 of 1 people found this review helpful.
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Dec 12, 2016
The dealer responded immediately and stayed in touch, but was not overbearing in their follow up. They listened and remembered details of my schedule in terms of being able to arrange a visit to the dealership around my work schedule. The original contact person was not able to be in the dealership at the time I could visit and had prepared a co-worker for my visit and test drive. I purchased the car and the process went smoothly. The sales person was friendly, helpful, and knowledgeable. I would definitely recommend this dealership to others.
1 of 1 people found this review helpful.
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Nov 15, 2016
The dealer contacted me and I went to drive the vehicle. The facility is very clean and well maintained.My original salesperson was not very informative at all. I did speak to the sales manager who was very helpful. The vehicle was nice and priced right, however I did not purchase it.
1 of 1 people found this review helpful.
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Nov 13, 2016
Good experience but purchased a different make.
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Nov 11, 2016
Great dealer! Very good experience would definetly recommend.
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Oct 29, 2016
Rudak
No pressure sales experience. Finance team was easy to work with. Top notch dealership.
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Aug 31, 2016
I had appointment to see the Ford Escape at 9:00am and was driving it home by 11:00. I was already pre-approved with my own credit union so it was really good experience. I love my new car.
1 of 1 people found this review helpful.
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Jul 11, 2016
very good
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May 27, 2016
Salesman was great to work with!
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May 16, 2016
Their initial quote was much higher than other dealers.
1 of 1 people found this review helpful.
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May 10, 2016
Rude High-pressure sales make the deal tonight it won't happen Very little or no follow up Had a meeting with the salesman went in and he left early no phone call saying that he's leaving early
3 of 3 people found this review helpful.
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Apr 11, 2016
sdmennie
Good contact. Good follow up.
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Apr 8, 2016
Showed concern about a noise and they followed right up with their mechanics.
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Apr 3, 2016
There was quick contact but no response regarding the offer I made that would work for me.
3 of 3 people found this review helpful.
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Mar 9, 2016
We have an amazing experience with Brilliance Subaru. Every employee we dealt with was friendly, helpful and respectful. They truly made our car purchase exciting and as stress free as possible! I highly recommend Brilliance Subaru! Great people and beautiful building!
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Feb 23, 2016
good experience, car just got sold before we could buy
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Feb 5, 2016
5 Stars should say it all. Excellent Service, Excellent Staff, Excellent building, Excellent selection, Excellent pricing, Excellent everything !! Will come again.
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Read 7 old reviews
Dec 11, 2015
Maryalice. fast response! When I visited the dealer they were very polite and helpful. Unlike other dealerships, I didn't feel like they were talking down to me because of my gender. Way to go!
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Dec 2, 2015
They responded quickly to my inquiry and were very helpful. I ended up purchasing a used vehicle from them.
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Nov 23, 2015
Dealer responded to inquiries promptly. No sale transaction completed so rating only reflects initial contact.
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Nov 2, 2015
Dealer was courteous, arranged for a test drive and volunteeringly pulled the car's service history. Our salesperson followed up on Monday to address concerns we raised after test drive. He was professional and attentive but backed off when we told him it wasn't the right car for us.
1 of 1 people found this review helpful.
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Jul 10, 2015
Ed was fantastic and Nate in the finance department took really good care of me was completely honest about everything.
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Apr 22, 2015
777SubaruKurt
New, nice dealership. Upbeat staff. Car they had for sale did not match our needs.
Is this review helpful? Yes | No
Apr 15, 2015
Great car buying experience! Honored Trucar certificate which made buying a new car easy.
Is this review helpful? Yes | No

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