Best Chrysler Jeep Dodge Ram

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520 Colony Pl
Plymouth, MA 02360

Sales: (508) 747-1550

Service: (888) 698-2129

Today 9:00 AM - 5:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Apr 30, 2018
Prices shown with discount that were not available to me. Waste of time making prices look thousands lower than what they really wanted.
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Mar 28, 2018
Guru5G1Y1
Responded quickly
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Mar 21, 2018
very friendly people made it very easy to work with.
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Nov 21, 2017
Bought this a used 2014 Toyota 4 Runner and overall my buying experience was good. They were prompt getting back to me. They were fair on the price negotiation. The only downside was that my plate was put on incorrectly with the wrong bolts and fell off 3 days after purchase. They did pay for new plates and got the situation fixed the same day. Overall I would say the Best was a pleasant experience.
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Oct 5, 2017
I have been searching for Mustangs for over 2 months. I checked CarGurus and found my mustang at Best Jeep in Plymouth. For a new car dealer selling a used car, you would think I was buying a $50,000 new car! I could not have been treated better. No pressure at all ! Everyone from my sales rep Mike right thru the finance dept. were fantastic! Best jeep is 40 miles from my house and I would not hesitate to travel there to by a New or Used car again. This is how car buying should be!
0 of 1 people found this review helpful.
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Jul 17, 2017
Jimholt03
They got back to me right away.
0 of 1 people found this review helpful.
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May 1, 2017
Contacted me next day to set up appointment since we lived out of state. Ended up buying car. They helped make it happen. Had to drive me to NH because of MA laws.
0 of 2 people found this review helpful.
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Oct 19, 2016
he was very helpful and a kind salesman to work with
0 of 1 people found this review helpful.
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Jul 1, 2016
Very quick and helpful response from Mike in Sales. Good follow up as well.
0 of 1 people found this review helpful.
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May 31, 2016
This was by far the worst sales experience of my life. I traveled over 90 miles to buy a truck, and I was prepared to buy; I told the sales rep I wanted that truck and was prepared to deal; however, when we met the sales mgr to discuss the price, he was rude, abrupt and didn't want to negotiate. I was repeatedly told by the sales rep how customer service and satisfaction were priority and that Best wanted to make my experience an "extrodinary" one. I wasn't feeling it after that meeting. In the parking lot the sales rep agreed that the meeting with the sales mgr was an odd one and he asked if $1500 off the price would make the deal and I said "yes." He called me later to tell me the Gen'l Mgr said it would be a "go" with the $1500 and I said, "Yes" but I just wanted to check with my wife. No time frame was given and ther was no indication that there was another buyer at this time. I received an odd email from the sales rep sent from his email at 1:55 a.m. confirming a meeting on Mon 5/31 @ 10:00 a.m. that I never agreed to since I was travleing back home to Worcester on Mon. I responded by telling him (sales rep), that I wanted the truck and would make arrangements by credit card for a deposit. He then sent me an email saying that there was a potential additional buyer who may have put down a deposit and that my deal would be null and void. He later confirmed that another buyer secured the vehicle by putting down a deposit. There are so many things wrong with my experience with Best that I don't want to have anything more to do with them. *The sales mgr was not personsable or willing to try and make a deal given the fact that I traveled so far and was prepared to buy that truck. *The sales (supposedly) let another sales rep sell the truck witghout even giving me first refusal or informing me that my deal was in jeopardy. *Why would the sales rep send me an email at 1:55 in the morning confirming a meeting that I never agreed to when he (by his own admission) knew that there was another party who may have put down a deposit *When the dealership supposedly let another party buy the vehicle, I received an email from the sales rep saying "sorry, unfortunately someone else has put a deposit ......." An email????????? Are you kidding me! Where's the customer service? At the very least he should have called me and communicated with me along the way. In my heart I believe this whole idea of another party was a fabrication b/c the dealesrship didn't want to follow through with the negiotiated price of $1500 less. If this is not the case, then it was a complete blunder by the sales rep for not contacting me with regards to another party and giving me first refuasl on the truck. I am not a satisfied customer; however, I will say that my experience was truly "extrodinary".
10 of 12 people found this review helpful.
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Read 13 old reviews
Apr 25, 2016
The dealer was very good at following up with me to discuss the type of car that I was searching for.
1 of 2 people found this review helpful.
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Jan 15, 2016
Average deslership. Finance person was nice, didn't feel Any pressure to buy service warranty, he was very easy to work with. Once the paperwork was signed we were told we would get a call from our sales guy AJ when the registration was ready so we could get inspection sticker. 5 days later no call, turns out he went on vacation and we got lost in the shuffle. He was not great with small talk, his coworkers were better at asking us about our kids and baby. Although we dont need a connection with a salesperson, it is necessary that he at least appear to take an interst in us and our family.
4 of 4 people found this review helpful.
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Response from current dealership owner:
Susan, I'm glad that you had good experience in some portion of the process but I am extremely sorry for the breakdown and communication error on our end. We truly embrace the Disney culture where our customer's total satisfaction is our ultimate goal. Next time we see you we'll be sure to make your experience a 5 out of 5! To speak further please do NOT hesitate to contact me! Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com
Jan 3, 2016
DellH
They contacted e right away and kept in touch. Not what I wanted.
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Response from current dealership owner:
Dell, thank you for the review and your kind words! We apologize in advance for not having a vehicle in our inventory that accommodated your needs and wants! If you ever need anything in the near future please reach out to us! Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com
Dec 29, 2015
Best car buying experience I have ever had, no joke! Emails were prompt and courteous, I arranged to see the car a few days later, and after a test drive we had a quick negotiation and financing process. I was in the dealership for less than 2 hours total including test drive, and came back the next day to pick it up. No pressure, no BS, just real honest good service. If they were closer to my house I would buy all of my cars from them.
2 of 3 people found this review helpful.
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Response from current dealership owner:
Kevin, thank you for the 5-Star review and your kind words!! I'm glad that our BEST cast members were able to help you in your car buying process! We have a phenomenal team here and if you ever need anything you know where we are! Congratulations on the new vehicle!!! Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com
Nov 10, 2015
Nice friendly group of people. Very professional dealership with a large amount of inventory.
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Response from current dealership owner:
Anthony, so glad to hear that! We always try to ensure that every customer we interact with has an awesome experience and I'm glad you did! Thank you again and we hope to see you soon! Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com
Nov 3, 2015
drj9797
excellent
0 of 1 people found this review helpful.
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Response from current dealership owner:
Thank you for the 5 out of 5 star review!! Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com
Oct 25, 2015
AssinnippiJack .
5
Associate was very helpful with no pressure to buy. Civic was not for us as we are leaning more toward an Accord model.
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Response from current dealership owner:
We're glad that you had a great experience with us! If you need anything further down the road please let us know how we can assist! Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com
Oct 21, 2015
Great dealer no pressure sales approach end result purchased the vehicle we went an looked at.
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Response from current dealership owner:
Thank you for your business as well as your 5 start reviews!! As a brand new dealership we greatly appreciate the support! Congratulation on the new vehicle!  Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com
Oct 11, 2015
Great price. Great communication and easy to deal with. Happy customer!
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Response from current dealership owner:
Amanda, thank you for the 5-Star review and the feedback! I'm glad that our team was able to accommodate you and make your car buying process an enjoyable one!! Please reach out if you have any questions! Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com
May 26, 2015
Vehicle had considerable undisclosed damage
1 of 1 people found this review helpful.
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Response from current dealership owner:
Matthew, I'm sorry that your experience was unsatisfactory. Please give me a call so we can speak further about your visit! Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com//508-747-1550
Apr 19, 2015
they wouldn't work with me in anyway worst place to deal with ,i would never go back there and i would never refer them to anyone
1 of 1 people found this review helpful.
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Response from current dealership owner:
John, I'm sorry that your experience was unsatisfactory. Please give me a call so we can speak further about your visit! Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com//508-747-1550
Mar 28, 2015
...advertised plow truck at $31,436.00 with 3 pics of plow... then Shannon says plow doesn't come with it and msrp is exactly $45,420 but give such a deal at $37,995. I wasted hours of my life for THIS!!!
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Response from current dealership owner:
Dan, I'm sorry that your experience was unsatisfactory. Please give me a call so we can speak further about your visit! Best, Ken Tanaka//General Sales Manager//kent@bestchrysler.com//508-747-1550
Feb 18, 2015
Foche
5
Good
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Response from current dealership owner:
Thank you for the GREAT REVIEW!!  If we can help in anyway down the road please let us know!! Best, Ken Tanaka//general Sales Manager//kent@bestchrysler.com

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