Banister Nissan of Norfolk

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1250 N Military Hwy
Norfolk, VA 23502

Sales: (757) 802-9600

Service: (866) 413-1493

Today 12:00 PM - 6:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 27, 2017
They were wonderful.
1 people found this review helpful.
Apr 19, 2017
This was the best dealership ever! Rob Williams was awesome. Rob knew the day I needed to sign the papers that I had come down with the cold. When I came in the first thing he handed me was a victim c and cold packet to take. How thoughtful! He had the papers ready for me to sign. I met with the finance manager Calvin, who made sure the financing was on point. It was not an all day event. I can't say enough about that place. The entire staff was pleasant.
0 people found this review helpful.
Nov 25, 2016
Felt pressured. Advised sales had a lot going on at time of contact. Never heard from them again.
4 people found this review helpful.
Read 10 old reviews
Apr 23, 2016
Such a nightmare! We drove 2 1/2 hours to see a car that they confirmed was there, a few hours prior, only to arrive and find that they sold the car the PREVIOUS day. After waiting in a hot office for OVER an HOUR the sales manager brought us a key to try a similar car only to find that the car was missing... It wasn't even on the lot. Our entire experience with Nissan of Norfolk was a nightmare and a complete waste of time.
5 people found this review helpful.
Mar 7, 2016
After saying they would negotiate the price they didnt. They also wanted to charge $699 for processing fee. Bottom line for this automobile was over 22,000 dollars. Ridiculous. Wasted my time.
1 people found this review helpful.
Feb 18, 2016
bkcatoe
Responded promptly to my questions!
0 people found this review helpful.
Dec 30, 2015
I went to this dealership twice and they never had the car they had advertised on CarGurus in the dealership. Very pricey as well--the car prices are at least $2000 higher than the ones in the area and their processing fee is high too--$650. On top of it, they push down your throat a Total Loss Protection plan for about $380 without even giving you the option to opt out. They don't deserve your business (they certainly didn't earn mine).
4 people found this review helpful.
Dec 20, 2015
Bad customer service. Sales person left while in the middle of working with me to help another customer. The manager mike was just as bad. He handed me the paper for the out the door price (which i had to ask for) then walked away. They made me feel like my business was not wanted and they were too busy to assist.
2 people found this review helpful.
Dec 14, 2013
sales/leasing assoc. "upsold" me into a product as a add-on to final price, Thus, the savings I got on the front end was eliminated. My badd. Those tricky sales people!
Apr 6, 2013
thanks for all you work - I have purchased another vehicle in Richmond.
Nov 21, 2012
I appreciated the honesty and respect given me at this dealership. They worked very hard for my satisfaction. And they actually went the extra mile. I would recommend them 100%.
Feb 12, 2012
called by a pushy salesman he never even told me about the truck that I was looking at on line. He just wanted to know how much money I was willing to spend. Would not recommend this service to anyone of my friends.
May 3, 2011
I received a very quick response to my questions. Salesman called and gave me all details on phone. Just wish I lived close to Va. Milaege on Edge higher than avertised,but I was called back promptly with true mileage. Linda

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