Arnie Bauer Buick GMC Cadillac

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GM Certified Internet Dealer, GM Certified Used Vehicles

5525 Miller Circle Drive
Matteson, IL 60443

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Service: (708) 435-2261

Today 9:00 AM - 9:00 PM (Closed Now)
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2019 Cadillac XT5 Luxury FWD Used Cars in Matteson, IL 60443

Great Deal
$6,959 BELOW
CarGurus IMV of $44,949

Price: $37,990

Mileage: 3,280

Location: Matteson, IL 60443

Average time on market: 47 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal White Tricoat Description: Used 2019 Cadillac XT5 Luxury FWD for sale - $37,990, 3,280 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Alloy Wheels, Luxury Package
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2018 Chevrolet Bolt EV Premier FWD Used Cars in Matteson, IL 60443

Great Deal
$3,192 BELOW
CarGurus IMV of $27,992

Price: $24,800

Mileage: 21,122

Location: Matteson, IL 60443

Certified Pre-Owned: No Transmission: Automatic Color: Mosaic Black Metallic Description: Used 2018 Chevrolet Bolt EV Premier FWD for sale - $24,800, 21,122 miles with Backup Camera
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2017 GMC Yukon SLT 4WD Used Cars in Matteson, IL 60443

Great Deal
$3,327 BELOW
CarGurus IMV of $41,317

Price: $37,990

Mileage: 33,114

Location: Matteson, IL 60443

Average time on market: 23 days Certified Pre-Owned: No Transmission: Automatic Color: Dark Sapphire Blue Metallic Description: Used 2017 GMC Yukon SLT 4WD for sale - $37,990, 33,114 miles with Navigation System, DVD Entertainment System, Suspension Package, Memory Package, Backup Camera, Premium Package, Premium Smooth Ride Suspension Package
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2017 Chevrolet Silverado 1500 High Country Crew Cab 4WD Used Cars in Matteson, IL 60443

Great Deal
$2,426 BELOW
CarGurus IMV of $40,416

Price: $37,990

Mileage: 17,090

Location: Matteson, IL 60443

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Iridescent Pearl Tricoat Description: Used 2017 Chevrolet Silverado 1500 High Country Crew Cab 4WD for sale - $37,990, 17,090 miles with Bluetooth, Backup Camera, Navigation System, Chrome Wheels
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2017 Buick Cascada Sport Touring FWD Used Cars in Matteson, IL 60443

Great Deal
$2,309 BELOW
CarGurus IMV of $24,059

Price: $21,750

Mileage: 19,002

Location: Matteson, IL 60443

Certified Pre-Owned: No Transmission: Automatic Color: Sport Red Description: Used 2017 Buick Cascada Sport Touring FWD for sale - $21,750, 19,002 miles with Bluetooth, Backup Camera, Driver Confidence Package, Navigation System
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2015 GMC Sierra 1500 Denali Crew Cab 4WD Used Cars in Matteson, IL 60443

Great Deal
$2,486 BELOW
CarGurus IMV of $33,476

Price: $30,990

Mileage: 58,984

Location: Matteson, IL 60443

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: White Diamond Tricoat Description: Used 2015 GMC Sierra 1500 Denali Crew Cab 4WD for sale - $30,990, 58,984 miles with Navigation System, Backup Camera
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2017 GMC Terrain SLT1 Used Cars in Matteson, IL 60443

Good Deal
$1,739 BELOW
CarGurus IMV of $20,729

Price: $18,990

Mileage: 21,839

Location: Matteson, IL 60443

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Onyx Black Description: Used 2017 GMC Terrain SLT1 for sale - $18,990, 21,839 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Remote Start, Navigation System
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2017 Hyundai Elantra SE Sedan FWD Used Cars in Matteson, IL 60443

Good Deal
$1,573 BELOW
CarGurus IMV of $12,838

Price: $11,265

Mileage: 44,027

Location: Matteson, IL 60443

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: Scarlet Red Description: Used 2017 Hyundai Elantra SE Sedan FWD for sale - $11,265, 44,027 miles with Bluetooth, Backup Camera, Alloy Wheels
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2017 Buick Encore Sport Touring FWD Used Cars in Matteson, IL 60443

Good Deal
$1,372 BELOW
CarGurus IMV of $17,362

Price: $15,990

Mileage: 22,479

Location: Matteson, IL 60443

Average time on market: 41 days Certified Pre-Owned: No Transmission: Automatic Color: Black Cherry Metallic Description: Used 2017 Buick Encore Sport Touring FWD for sale - $15,990, 22,479 miles with Backup Camera, Sunroof/Moonroof, Safety Package, SE Package, Security Package
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2017 GMC Yukon Denali 4WD Used Cars in Matteson, IL 60443

Good Deal
$2,957 BELOW
CarGurus IMV of $47,137

Price: $44,180

Mileage: 50,473

Location: Matteson, IL 60443

Average time on market: 25 days Certified Pre-Owned: No Transmission: Automatic Color: Quicksilver Metallic Description: Used 2017 GMC Yukon Denali 4WD for sale - $44,180, 50,473 miles with Memory Package, Backup Camera, Sunroof/Moonroof, Navigation System, DVD Entertainment System, Suspension Package
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2017 Cadillac XT5 Luxury FWD Used Cars in Matteson, IL 60443

Good Deal
$2,431 BELOW
CarGurus IMV of $32,191

Price: $29,760

Mileage: 17,167

Location: Matteson, IL 60443

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: Automatic Color: Radiant Silver Metallic Description: Used 2017 Cadillac XT5 Luxury FWD for sale - $29,760, 17,167 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
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2016 GMC Sierra 2500HD Denali Crew Cab SB 4WD Used Cars in Matteson, IL 60443

Good Deal
$2,996 BELOW
CarGurus IMV of $46,496

Price: $43,500

Mileage: 77,673

Location: Matteson, IL 60443

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Onyx Black Description: Used 2016 GMC Sierra 2500HD Denali Crew Cab SB 4WD for sale - $43,500, 77,673 miles with Sunroof/Moonroof, Navigation System, Suspension Package, Alloy Wheels, Bluetooth, Backup Camera, 5th Wheel
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2016 GMC Terrain SLT1 Used Cars in Matteson, IL 60443

Good Deal
$1,739 BELOW
CarGurus IMV of $20,714

Price: $18,975

Mileage: 19,994

Location: Matteson, IL 60443

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: Ebony Twilight Metallic Description: Used 2016 GMC Terrain SLT1 for sale - $18,975, 19,994 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Remote Start, Navigation System
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2017 Cadillac Escalade ESV Premium Luxury 4WD Used Cars in Matteson, IL 60443

Good Deal
$3,151 BELOW
CarGurus IMV of $61,076

Price: $57,925

Mileage: 15,946

Location: Matteson, IL 60443

Average time on market: 33 days Certified Pre-Owned: Yes Transmission: Automatic Color: Radiant Silver Metallic Description: Used 2017 Cadillac Escalade ESV Premium Luxury 4WD for sale - $57,925, 15,946 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
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2017 Buick Enclave Leather AWD Used Cars in Matteson, IL 60443

Good Deal
$1,747 BELOW
CarGurus IMV of $29,737

Price: $27,990

Mileage: 19,544

Location: Matteson, IL 60443

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: White Frost Tricoat Description: Used 2017 Buick Enclave Leather AWD for sale - $27,990, 19,544 miles with Backup Camera, Sunroof/Moonroof, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 10, 2019
Pleased
0 people found this review helpful.
Response from current dealership:
Hello, we're glad to hear you enjoyed your visit. We can't wait to see you again, have a great day.
Aug 11, 2019
I saw a specific used car, and had requested for seeing a week in advance. In addition, I also got multiple follow-up calls from them for me to come in. I drove 80+ miles one way to see the car also that I had mentioned them already that I am driving from far. After reaching there, they requested me to wait telling the vehicle would be reading in 15 mins. I waited, and after 15 mins they mentioned the vehicle is on service and they don't have access to the keys. If they want to be in business, they need to teach their representatives few ethics to tell a simple 'No' if a vehicle is not really available. It's not worth one's time if someone is travelling from far to look at specific vehicle. They absolutely deserve this review, if this is how they want to succeed in business. One of their tactic is post a used car at some attractive price in online, and lure you into the dealership, and then lure with other options. I saw this same situation on reading one other customer review.
Response from current dealership:
Hello, we understand your time is valuable, and deeply regret to hear you had this experience. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (712) 202-5328. We look forward to hearing from you.
Aug 9, 2019
Dealer contacted me right away. Just decided not to pursue the vehicle.
Response from current dealership:
Hello, thank you for taking the time to let us know about your experience! We do hope we can be of assistance in the future. Take care!
Jul 31, 2019
Fast response
0 people found this review helpful.
Response from current dealership:
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Jul 27, 2019
Lanaya Young
So I found the exact vehicle that I wanted to purchase at this dealership. I contacted them to set up a test drive. I am ready to buy. I'm told that the vehicle is awaiting a side sensor and that it is on back order. Then that's it. It has been two weeks and no one has reached out to me or responded to any of my emails. I am very unhappy with the customer service. You would think someone would reach out to find a solution to this problem or just to even say sorry for the inconvenience.
1 people found this review helpful.
Response from current dealership:
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We hope you are willing to give us another chance. Please reach out to us at (712) 202-5328 so we can work towards a resolution.
Jul 20, 2019
hgclh
I had a deal made based on an internet add. When it came time to finalize and sign the price went up $9500 , a total rip-off. Claimed they forgot to add a custom order charge to the invoice. I tried to contact the salesman and the GM for a week with no response. Totally poor customer service. A week later I get a email offering to split the additional charges. I would highly advise against these people. Dishonest. Chris
Response from current dealership:
Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (712) 202-5328 when you have a chance. Thank you, and we look forward to hearing from you.
Jun 30, 2019
GuruSNZR9
Excellent service and everyone was very friendly
1 people found this review helpful.
Response from current dealership:
Hi there, thank you so much for your positive comments about Arnie Bauer Buick GMC! Feel free to reach out to us if you need anything. Have a wonderful day.
Jun 14, 2019
Responded right away. Followed up
1 people found this review helpful.
Response from current dealership:
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
May 20, 2019
Blackcad2010
Great customer response time.
0 people found this review helpful.
Response from current dealership:
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mar 1, 2019
Very responsive!
1 people found this review helpful.
Response from current dealership:
Thank you for the high star rating! We hope to be of service to you again in the future. Best wishes!
Feb 28, 2019
Great people, very good selection! Makes choosing a vehicle pleasingly difficult!
0 people found this review helpful.
Response from current dealership:
Thank you for your review! We're glad to know that your experience was satisfying. Have a wonderful day!
Feb 15, 2019
Sales person promptly responded. Work schedule prevented me from getting in for a test drive. Since then, found a different vehicle to purchase.
0 people found this review helpful.
Response from current dealership:
Hi there, we're very happy to hear our staff was able to provide you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Arnie Bauer Buick GMC
Feb 11, 2019
Guru5HNKD
Contact was made quickly and very helpful.
0 people found this review helpful.
Response from current dealership:
We're glad to hear you found our staff was so knowledgeable and helpful!
Feb 7, 2019
5 Star Customer Service, truly the smoothest transaction I have ever had buying a car.
0 people found this review helpful.
Response from current dealership:
We want all our clients to have a comfortable and stress-free experience with us! We are glad you are satisfied with your purchase. Hope to see you again soon!

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Jan 30, 2019
The salesmen were very helpful and informative. David was great. Would recommend anyone to stop by.
1 people found this review helpful.
Response from current dealership:
We're glad to know that our staff was able to impress you! Thank you for your business, and we hope to see you again!
Jan 7, 2019
Were very cordial
0 people found this review helpful.
Response from current dealership:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Dec 22, 2018
Cory Zemen
Wrote to me and asked to see if I had additional questions.
0 people found this review helpful.
Response from current dealership:
Thank you for the good review, Cory. Please come visit us if you need anything else, be it service or sales.

Sincerely, The Arnie Bauer Buick GMC Cadillac Team
Nov 25, 2018
We were contacted at different times and provided information we asked for.
0 people found this review helpful.
Response from current dealership:
Thank you for the great review, Don. Please come visit us if you need anything else, be it service or sales.

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Oct 21, 2018
GuruW25YX
Very friendly environment and helpful! Would use them again.
0 people found this review helpful.
Response from current dealership:
Thank you for leaving us this great review! We are very happy to hear that we could be so friendly and helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care!

The Arnie Bauer Buick GMC Cadillac Team
Sep 26, 2018
Quick to respond to emails.
0 people found this review helpful.
Response from current dealership:
Thank you for this amazing review, Tom! We really appreciate your business.

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Sep 17, 2018
They were very friendly. And I bought this 2015 Ford Explorer. They wanted to show me tge bells and whistles but all i needed to know was how to turn on the lights and windshield wipers. It has low miles and can get me from point A to point B and back.
Response from current dealership:
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from the Arnie Bauer team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future.

Sincerely,
Arnie Bauer Buick GMC Cadillac Team
Aug 14, 2018
Good
0 people found this review helpful.
Response from current dealership:
Thanks for the great rating, David. We're pleased that everything went well for you.
Aug 13, 2018
Was contacted by 3 different prople on the single inquiry. Would have been nice if they talked to each other & set a single person to contact you would be my only advice.
0 people found this review helpful.
Response from current dealership:
Thank you for alerting us of this issue.  I would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement.  I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction.
Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Aug 12, 2018
Returned contact quickly with up to date info.
0 people found this review helpful.
Response from current dealership:
Bob, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Arnie Bauer! If there is anything else we can do for you, please feel free to give us a call.
Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Jul 15, 2018
Guru5CRMR
Good place
0 people found this review helpful.
Response from current dealership:
We appreciate the kind words. We look forward to seeing you again in the future!

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Jul 2, 2018
Kevin0121
Had a great experience with Arnie Bauer, very helpful and very eager to make a deal! Ended up buying this truck and absolutely love it! I will be coming back for years to come
Response from current dealership:
Thank you for leaving this remarkable feedback, Kevin. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road!

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Jun 26, 2018
they were selling a car that I looked at a couple of months ago which I didn't want because there were a few things I felt were suspicious then the car was gone then all of the sudden the car is back up for sale I then found out they got the car back because when they sold it at auction they didn't have the title for the car so the sale fell thru
1 people found this review helpful.
Response from current dealership:
Thank you for the great feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Jun 23, 2018
My overall experience with this dealer was great! I dealt with Jesse and he worked with me through all my concerns. I would definitely recommend this dealership!
1 people found this review helpful.
Response from current dealership:
Thank you so much for your feedback, Mark. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Jesse. Please let us know if we can ever help you in the future.

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Jun 2, 2018
Good job
0 people found this review helpful.
Response from current dealership:
Thank you for the great review, Clarence. Please come visit us if you need anything else, be it service or sales.

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
May 30, 2018
DianaMaria78
I was assisted by Conner & Angie and they were very helpful and informative!
Response from current dealership:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by.

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
May 25, 2018
Guru55WR
It was a Good Experience.
0 people found this review helpful.
Response from current dealership:
We are glad you had a great experience! Thank you!
May 14, 2018
Dealer knew we were driving almost 2 hours and still sold it without calling us, we even called half way there again.
4 people found this review helpful.
Response from current dealership:
John, we apologize this happens. When we are selling as many vehicles as we do, unfortunately the proper lines of communication do not always get followed. We appreciate your feedback, it helps us move forward and improve our processes. If there is anything else we can do for you, please let us know.
May 5, 2018
Jackieee2121
Drove this car home the next day ❤️
0 people found this review helpful.
Response from current dealership:
Enjoy your new vehicle! We hope you love it.
May 4, 2018
My experience with this dealership was top notch. From the moment we walked through the doors we were treated with excellent service. Our salesman Tom Pegoria treated us like family. He took the time to make sure I knew how to use every feature in my new car. He was amazing. We loved the whole experience and we would definitely buy from them again.
Apr 27, 2018
GuruY34K8
Great
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again!

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Apr 24, 2018
Was gonna look at a vehicle they had but bought at another dealer prior to going to this dealership. Great customer service and follow up. I will definitely check them out next time we search for a vehicle.
1 people found this review helpful.
Response from current dealership:
Bob, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team

Apr 11, 2018
PapaKent
5
They responded to my inquiry the same day and answered all my questions promptly. I am still considering buying a pickup from them.
1 people found this review helpful.
Response from current dealership:
Thank you for the review and your business. I am glad you were completely satisfied.
Mar 29, 2018
Very professional and helpful.
1 people found this review helpful.
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arnie Bauer Buick GMC Cadillac Team
Mar 29, 2018
Bought there before salesman excellent
1 people found this review helpful.
Response from current dealership:
Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Rowland and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, The Arnie Bauer Buick GMC Cadillac Team
Mar 24, 2018
Dustylchs
Very happy
1 people found this review helpful.
Response from current dealership:
We're pleased to hear you left our dealership happy. Let us know if there is anything else we can assist you with.
Sincerely, The Arnie Bauer Buick GMC Cadillac Team
Mar 19, 2018
Very satisfied! Rowland was very helpful! Thank you very much Rowland....
2 people found this review helpful.
Response from current dealership:
Debbie thank you for taking the time to leave us this wonderful feedback! We'll be sure to share it with the team. Let us know if there is anything else we can do for you. Sincerely, The Arnie Bauer Buick GMC Cadillac Team
Mar 13, 2018
Pay their price or nothing a ton of fees they added to price, loik he was writing his rent and light bill ,child support etc. This was my second trip ,first trip i came im to see Angie she said hi and went back to what she was doing. Sorry i didnt fit the arnie bauer cadillac profile, i was preappoved through my credit union.
4 people found this review helpful.
Response from current dealership:
I am sorry that we were unable to come to terms. There are optional charges you may or may not choose to purchase that enhances your vehicle. When it comes to pricing we price them very aggressively and limits the ability to discount. We have people come from all different cities and states to purchase our vehicles the way we price our cars and we also work with credit unions. If there is something we can do, please let us know.
Mar 8, 2018
GuruZRSWG
They are a quality dealership. I came in and test drove the vehicle. I liked what i saw and made the purchase. The sales person Jesse was extremely informative and helpful. They helped me work out the financing and now I have an awesome vehicle.
1 people found this review helpful.
Response from current dealership:
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you have been enjoying your vehicle. It was truly a pleasure working with you.

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Mar 8, 2018
Guru5TF55
Nice salespeople
Response from current dealership:
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you.


Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Feb 7, 2018
The staff was very responsive and tried to work with me as best they could. It's hard to get a response being an out of state buyer and these folks responded to me promptly everytime. I missed out on the sale, but not due to their fault.
2 people found this review helpful.
Response from current dealership:
Thank you so much for taking the time to let us know how happy you are with your experience, Dean! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Jan 20, 2018
Nice people. I highly recommend
Response from current dealership:
Troy, thank you for the feedback! We are happy to hear about your positive experience at Arnie Bauer Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future!

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Jan 13, 2018
All staff personnel were very friendly, helpful and professional. I highly recommend Arnie Bauer’s dealership.
2 people found this review helpful.
Response from current dealership:
Thank you for the recommendation! We appreciate your business. Please visit us again soon.

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Jan 7, 2018
Very prompt. Followed up when price was reduced.
Response from current dealership:
Thank you for this amazing review, Chris! We really appreciate your business.

Sincerely,
The Arnie Bauer Buick GMC Cadillac Team
Jan 2, 2018
The car was listed as brand new , I bought the car with 4860 miles . Did not question and did not see the miles when test driving, Also you would assume that Cadillac had to have backup camera WRONG!!!!!!. Question everything? Do not Assume, Your good deal numbers are deceiving . If I would sale the car back withing a week I would loose money big time
3 people found this review helpful.
Response from current dealership:
Hello Sam, this vehicle was a demo, however you are the only owner on the title. This vehicle is sold as a new vehicle with the full warranty. We do offer a 72 hour exchange policy if there is another vehicle that might interest you. We always want to make sure our customers are completely satisfied.
Dec 12, 2017
GuruZF837
I had inquired on a 2016 Cadillac ct6, and got a quick response from the team over there. Once I scheduled an appointment to go see the car it was a very good experience and treated right in every aspect of it. Needless to say I got my dream car. A special thanks to the team over there. Angie, Trina and my sales guy Mark Ott. Thanks again.
2 people found this review helpful.
Response from current dealership:
Thank you for the review! We really appreciate the great feedback and are glad you choose to do business with us.
Dec 8, 2017
They were very responsive about my email inquiring about a vehicle. I contacted them because they had a picture posted, with the car I wanted, stating “this vehicle must go! We need space for new inventory.” It also said to contact the GM directly with an offer, so I did. Turns out they really don’t want to get rid of the vehicle because they immediately turned down my offer and didn’t even try to work with me.
4 people found this review helpful.
Response from current dealership:
Heather, thank you for your review. Unfortunately your offer was not acceptable to us. We try to price our pre-driven vehicles very aggressively online and sometimes we are unable to lower our prices. Please feel free to contact me at any time. Darrin Bauer, General Manager 708-720-7391
Nov 17, 2017
They had a really low price on a car I’ve been looking for, but when I contacted them they said they had some false adds that somehow were listed. Then they badgered me with several different people trying to contact me with really higher prices. I don’t think their business practices are very reputable.
3 people found this review helpful.
Response from current dealership:
I’m sorry you had this experience. On a rare occasion, some prices are incorrect caused by human error. We apologize for this. Please call me so that you can give me your name. and I can remove your name from being interested in a vehicle. Thank you. Darrin Bauer General Manager. 708-720-7391
Nov 16, 2017
jim5262
This car is no longer available, but Tom Sinon was incredibly helpful and is continuing to work with me to find the vehicle of my choice.
Response from current dealership:
Thank you for your feedback. We truly appreciate it and hope we can work with you in the future.
Nov 11, 2017
Hughes47
I contacted the dealership before heading to look at vehicle. Receptions stated vehicle was still for sale. I told them we were driving hours, so if anything should come up please contact us. Arnie Bauer texted us with our date and time for our scheduled test drive. We arrived at Arnie Bowers dealership and was informed the vehicle had sold no more than 5 minutes prior to us arriving. I had no issue that the vehicle had sold that's what they do. No one had called us to inform us that the vehicle had sold though. Went and talked to the general manager Brett he stated in Trent his shoulders there's nothing I could have done. I know it takes more than a half an hour at least to complete paperwork on buying a vehicle even paying cash as I do. The courtesy of calling to let someone know that the vehicle sold shows respect to customers not calling shows disrespect.
5 people found this review helpful.
Response from current dealership:
Hughes47, I’m sorry that this happened. Unfortunately, vehicles sometimes sell when people are coming in to look at them. Regardless, we failed to contact you and inform you of this. We do apologize and we have changed our process in response to this.  Please call me if I can ever be of assistance.
Darrin Bauer
General Manager
708-720-7391
Read 29 old reviews
Sep 17, 2017
pflugs
Yes, contact me alot Ended up not buying yet
1 people found this review helpful.
Sep 5, 2017
Very good
0 people found this review helpful.
Aug 6, 2017
They did not tell me that it was sold before I get there one of the sales person say it was sold two days before I get there and the person that I spoke to and made the appointment with did not even come out to apologize for the long travel .Bad bad bad customer service
4 people found this review helpful.
Response from current dealership:
Sheila - Thank you for your review. We apologize for your experience - this is not how we run our business, and our management team is aware of what happened and will be making changes to ensure this does not happen again. Again, we're sorry, and please let me know if there's anything else we can do for you at this time. Sincerely - Arnie Bauer Cadillac Buick GMC.
Jul 22, 2017
Agent was very knowledgeable and courteous. Overall was a happy camper. Would have been better if they just said they didn't want my trade in instead of offering an onsultingly low offer
1 people found this review helpful.
Jul 10, 2017
I was treated so well that I bought the car without seeing it or driving it. No surprises and a great experience. Highly recommend!
May 16, 2017
Guru5WD7
very very attentive
0 people found this review helpful.
Apr 11, 2017
GuruT6M9
Good follow up and help.
Mar 9, 2017
This place should be closed down. They are rude and awful. They kept emailing me "MARY" that's all we are missing is you in this Buick Lucerne. Well after the car was sold. They were also very rude to my son. AWFUL
10 people found this review helpful.
Response from current dealership:
I am sorry to hear that you feel that way. We do our best day to day to ensure we keep our website up to date with our inventory and communicate that to our customers. In this instance, it seems like we might have missed something. We do apologize and will take your feedback to heart. Thank you for your feedback and if there is anything that we can do, please reach out.
Jan 21, 2017
Terris was a pleasure to deal with but when it came down to the price, the manager actually refused to come down one penny on the advertised price. The price was competitive but didn't get me to buy and another dealer got my business the next day.
15 people found this review helpful.
Response from current dealership:
Larry thank you for the feedback. We do like to stand behind our product and our price. We price all of cars to be one of the best prices in market. We put all of our vehicles through a 172 point inspection, not only does it go through the inspection, it also gets the reconditioning it needs to make it on to our lot. Then, we also offer a Lifetime Engine Guarantee on all the vehicles that meet our requirements as well. Unfortunately, we were not able to earn your business with this and we understand and will take your feedback to heart. Congratulations on your purchase and remember, we do serv
 More ...
Jan 13, 2017
These folks called back to seeif there was any additional information was needed. Unfortunately, I had made a purchase the weekend before. When I told them that, they congratulated me on the purchase and extended an invitation to use them for any service needs that may arise....just like it should be done---don't burn bridges, no matter how distant they may be
3 people found this review helpful.
Response from current dealership:
Thank you for the feedback. We really appreciate it and always want to make sure the customer is completely satisfied, no matter where they are. We hope to see you in the future.
Oct 8, 2016
great
1 people found this review helpful.
Response from current dealership:
Thank you!!
Sep 5, 2016
I am happy to say I purchase the 2014 GMC Terrain SLT1. I got exactly what I wanted and the price was right. What I like the most was Mark in sale Never pressure me to buy he allow me make up my mind. Also Mr. Mayday did a awesome job to make I got there so purchase the truck I Love my Truck, so thanks Glen in Finance for help me get approve you guys are awesome team.
Response from current dealership:
We are so glad that you are happy with your purchase! We try to always do business with our customers best interest at heart and it truly makes us happy when you are. We will see you on your regular service visits and hope to earn your business on future service visits.
Sep 2, 2016
Horrible experience, I would not send my worst enemy here. Agreed to a price at the sale man's desk and when I went to finance the price jumped by $3000. That wias 2 1/2 hours of my life I will never get back! Terrible experiece.
10 people found this review helpful.
Response from current dealership:
Generally this is not how we do business. I am not sure what happened here, but we do apologize for any lost time. I am sure there was a miscommunication somewhere, but either way not the taste we would like to leave in any case. Please contact one of the managers personally if you ever do need anything in the future.
Aug 31, 2016
Good service
Response from current dealership:
Thank you for choosing Arnie Bauer Buick GMC Cadillac!
Jul 2, 2016
Dealer was willing to negotiate in a very fair manner.
1 people found this review helpful.
Response from current dealership:
Thank you very much for the feedback. We price our cars to  be great deals and are always fair. We really hope you enjoy your vehicle. Let us know if you ever need anything!
Jun 9, 2016
They have been great, very professional and quick to respond.
Response from current dealership:
Thank you for choosing us in your vehicle purchase! We hope you are completely satisfied!
May 30, 2016
dewey905
Quick response,very good service,appreciaye the casual approach.
Response from current dealership:
Thank you for your response and feedback, we appreciate it!
May 23, 2016
Very polite,courteous
Response from current dealership:
That is what we do best! Thank you for your feedback!
Mar 27, 2016
good information and feedback
Response from current dealership:
Thank you for the feedback. I am glad you choose to Arnie Bauer Buick GMC Cadillac!
Mar 13, 2016
Very timely and professional, would definitely do business them again.
Response from current dealership:
Thank you for the feedback! Send your friends and family and let us know if you ever need anything. We do have a referral plan as well. Thank you again for your purchase!
Mar 12, 2016
I purchased a very nice small suv at a good price. I made it to the dealership before receiving a call back. Sales Manager wasn't willing to knock one cent off the purchase and she wasn't friendly. Salesman very nice and helpful. Signing the final paperwork and washing the truck took way too long. But, I'm happy with my small suv.
1 people found this review helpful.
Response from current dealership:
Thank you for your purchase and glad you got a vehicle that fit your needs. We hope you have been back for your regular scheduled maintenance and use us for any service needs you ever have.
Feb 13, 2016
Quick response . Reggie was aware of my time schedule got me in and out to take car for 24hr. Came in and purchased the car next day. Again Reggie was aware of my schedule and was considerate of that. Wonderful experience all around!! Will buy from them again and recommend them to others. Highly recommend Reggie Parker to assist you!!
1 people found this review helpful.
Dec 21, 2015
Spent over 2 hrs on price. Told them I can put deposit on car on Monday and come in and pay cash for car on Wednesday. They say fine. When dealing with people to put deposit down I was informed that deposit doesn't hold car just locks in price. That's just ridiculous. Can't trust what they say. They can sell car for better offer if one comes in even tho you have deposit on car!!!!!!. THATS JUST WRONG!;;!!!
9 people found this review helpful.
Dec 15, 2015
Gave a response car was sold already
1 people found this review helpful.
Dec 10, 2015
The dealer takes forever to respond via email and then they just quit responding one day.
2 people found this review helpful.
Nov 5, 2015
They called me back every day the try to help me.
Nov 1, 2015
They were great at first, but once I had detailed questions, they stopped communicating with me completely.
2 people found this review helpful.
May 10, 2013
I received a quick answer with all of the answers I needed on the vehicle. The dealership was great and would reccomend this place.
Apr 26, 2012
Unable to get a deal done. Did not have enough cars there to meet my needs. The car I wanted had to many miles for financing. And the car they (Arnie's) wanted me in a car with to high of a car note.
1 people found this review helpful.

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