D'Arcy Buick GMC

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GM Certified Internet Dealer, GM Certified Used Vehicles

2022 Essington Rd, Joliet, IL 60435

Sales: (866) 484-5916

Service: (815) 671-9010

Today 9:00am - 9:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jan 19, 2017
Good folks to deal with but unit was sold before I could buy it
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Sep 15, 2016
Very helpful.
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Response from D'Arcy Buick GMC:

Thank you Dave, we really appreciate that you took the time to work with us. If there's anything I can do for you going forward please just let us know.
Sincerely,
D'Arcy Buick GMC
Aug 18, 2016
Bought a new car there and very satisfied with sales staff, thanks.
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Jul 20, 2016
Very friendly atmosphere, took car for a test drive. No sales pressure.
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Jul 20, 2016
What a great staff to work with from top to bottom. I was out of state and they went above and beyond to accommodate me. Would highly recommend business their way! Great honest dealership! Thanks again
1 of 1 people found this review helpful.
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May 31, 2016
I just wanted to see pictures and they wanted me to put a deposit down on something ii never saw.
2 of 2 people found this review helpful.
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Response from D'Arcy Buick GMC:

Thank you for letting us know Julie. We never want a customer to feel pressure and would  love an opportunity to apologize to you for this negative experience. If you are ever looking for photos of a vehicle our website is a great resource.
Sincerely,
D'Arcy Buick GMC
May 19, 2016
Stopped by to check the truck out. First salesman came out and gave me the run down of the vehicle. Then the GM came out and gave me a song and dance for 5 or ten 10 minutes. I said the truck was nice but thought the price was alittle high. The GM said "well this truck is sold". Ok, so I left. 3 days later a different salesman finally replied to my email inquiry and left me numerous pictures of it... It was never sold, he was just mad that I thought the price was high.
1 of 1 people found this review helpful.
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Response from D'Arcy Buick GMC:

Mr. Richie, thank you very much for getting in touch regarding this experience. I would like to apologize for what sounds like an internal miscommunication that has led to an immense amount of frustration. While we understand that it is likely some time past the point we would absolutely like to speak with you about this further, even if just to apologize to you. We understand that the car buying process can be stressful and we want to take as much of that out of the customer experience as possible. Please feel free to get in touch with me any time.
Sincerely,
Jackie Farmer, BDC Manager.
Apr 6, 2016
Outstanding communication, persistence in helping me obtain a loan, even with bad credit.
1 of 1 people found this review helpful.
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Jan 23, 2016
Good
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Response from D'Arcy Buick GMC:

Thank you so much Michael. Please let us know if there is ever anything we can do for you.
Sincerely,
D'Arcy Buick GMC
Jan 7, 2016
Immediate follow up and very supportative.
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Response from D'Arcy Buick GMC:

Thank you Velda, we are so pleased to hear this!
Sincerely,
D'Arcy Buick GMC
Dec 30, 2015
Customer service has been A+
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Response from D'Arcy Buick GMC:

Thank you Monica, we are so sincerely happy to hear that you experienced great customer service with our team. If there's anything we can do for you going forward please let us know.
Sincerely,
D'Arcy Buick GMC
Dec 27, 2015
Great atmosphere. Went there no pressure, didn't make a purchase but definitely one place I'm keeping on eye on.
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Response from D'Arcy Buick GMC:

Jay, thank you so much for considering our dealership. If you need anything please don't hesitate to reach out.
Sincerely,
D'Arcy Buick GMC
Dec 20, 2015
Emailed and asked for pictures and the lady never sent me pictures. I had to call three times and could never speak to her so asked for another salesman and was promised pictures right away. Never got the pictures and then they emailed me and told me they sold it that day.
2 of 2 people found this review helpful.
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Response from D'Arcy Buick GMC:

Brandon, thank you for reaching out about this. I would like to apologize for the lapse in communication on our part. If you have a moment I would like to speak with you about your experience so we can determine where we went wrong in our process. Your business is tremendously important to our team and we would certainly appreciate a moment to speak with you.
Sincerely,
Jackie Farmer, Guest Services Manager
Read 7 old reviews
Nov 25, 2014
Great experience. Salesman, General manager attentive and sincere. Additional staff kind and accomodating. Purchased the vehicle that we were long in search for, very satisfied.
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Response from D'Arcy Buick GMC:

Bonnie, thank you so very much for the review. I am very happy to hear that our team was ready to make your experience a great one. If you need anything at all going forward please don’t hesitate to reach out.

Sincerely,
D’Arcy Buick GMC
Oct 5, 2014
They were great. Called me shortly after I emailed them. They didn't come down much on a truck I liked. I bought from a private owner same modle, 3000 cheaper with less miles.
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Sep 27, 2014
Answered quickly with generic response, I asked questions and received no further response.
1 of 1 people found this review helpful.
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Response from D'Arcy Buick GMC:

Tom, thank you very much for reaching out. We would like to apologize for the miscommunication, our team always intends to provide a comprehensive and engaging experience with regards to all questions and comments regarding the vehicles inquiries. Going forward if there is any way that we can be of service please feel free to reach out to our guest services manager Darrin Bosell at 815-230-2064.

Sincerely,

D'Arcy Buick GMC.
Sep 15, 2014
Courteous, friendly, no pressure service.
1 of 1 people found this review helpful.
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Apr 6, 2014
truck was every thing they said it was so I bought it, dealership was real helpful and nice
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Mar 6, 2014
dnewberry
D'Arcy GMC made the purchase of this vehicle one of he easiest low pressure purchase experiences I've ever had. The vehicle I bought from them was mechanically worry free!!!! Dealership was very prompt and friendly. Salesman Giancarlo Frigo was extremely helpful during the entire purchasing process. The service department put new brakes on it, and made other repairs to vehicle, which gave me complete confidence in my purchase. Sales manager Keith S, was very people friendly, no pressure buying experience, even after finalizing deal around 1030 at night.
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Apr 20, 2013
Good pricing, but car had some glaring exterior damage on one wheel that should never have been missed upon preparation/detailing for sale. Tried to pressure me before I left after I made it clear I wasn't going to buy on the spot.
1 of 1 people found this review helpful.
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