Approved Auto of America 1

2105 Dixie Hwy
Louisville, KY 40210

Sales: (502) 309-2207

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2015 Hyundai Elantra SE Used Cars in Louisville, KY 40210

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2012 Jeep Liberty Sport Used Cars in Louisville, KY 40210

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 26, 2017
GuruZPC78
Very good response
Is this review helpful? Yes | No
Nov 22, 2017
The team here was very friendly and easy to work with! I would recommend them!
Is this review helpful? Yes | No

Response from Approved Auto of America 1:

Thanks for the feedback. We are glad you had a great experience!
Nov 12, 2017
Littlevintage
Went to see the 2008 Toyota Highlander Sport with 107,326 miles. We took it to our mechanic and paid $95 to have it checked out only to find out that the motor was a junked motor. So the carfax report did not reveal this and neither did the salesman or advertisements for sale. If the dealership did their "thorough review" and inspection, they would have known this motor was from a junk yard because motors from junk yards are marked specially and the service person would have surely seen these markings, as did our mechanic. I cannot believe they have the nerve to INCREASE the price by $2000 since we informed them what our mechanic said and they did not dispute it. They did not apologize and acted like they knew nothing about it. Will NEVER go to this dealership again.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Approved Auto of America 1:

We are sorry our Highlander wasn't for you. We inspect and service every vehicle we sell and it goes through a multi point inspection and safety check. Vehicles 10+ years old with 100k + miles on them are not new vehicles. We do not hide anything and understand your concern, however we stick with our mechanics and Certified vehicles we sell. As for the price, We run sales every week and prices change. Many customers begin their search and end up buying on average 3-4 weeks later. We always honor any better price if they have that ad.  We have transparent, no haggle pricing on every vehicle. Go
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Nov 2, 2017
It was great, we saw the car and went for a drive and they took care of everything and answered all of our questions.
Is this review helpful? Yes | No

Response from Approved Auto of America 1:

Thanks for the great review and let us know if we can answer any further questions.
Sep 21, 2017
The person I spoke to was nice but seemed like he didn't know much about the vehicle I was asking about. He couldn't confirm which car lot the vehicle was located at.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 21, 2017
wgarrard
5
Called and talked to Jimmy and he answered all my questions. Drove over and Jimmy said car was sold that morning which he failed to tell before I drove from Lexington to Louisville. Evidently poor communication within the dealership. Jimmy was very cordial and apologetic and did not try to sell me another car so I think it was an honest mistake. But be sure and find out that the car is still available before you go.
10 of 13 people found this review helpful.
Is this helpful? Yes | No

Response from Approved Auto of America 1:

We are happy to hear that Jimmy was demonstrating our values by being polite and cordial.  It is completely understandable that you were frustrated by the vehicle no longer being available and we apologize for the miscommunication.  We have addressed the situation so that it doesn't happen again.
Aug 18, 2017
muzickdoc2006
In the ad it says the vehicle is located on Dixie Hwy in Louisville. I drove all the way to the Dixie location only to be told its at the Indiana location. I then drove to the Indiana location, only to be told they were closed, even though the posted hours say they were NOT suppose to be closed for another 45 minutes. The man who was still there allowed me to see the vehicle, but I was not able to hear the engine because he stated the battery was scheduled to be changed out the next day. There was NO friendliness from either location from the two gentlemen that attempted to assist me. I would NOT recommend this dealer to anyone. Totally lacking professionalism in both locations.
5 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Approved Auto of America 1:

Thank you for choosing to come to Approved Auto.  We would like to sincerely apologize for your experience at our dealership.  We strive for excellent customer service and want every one of our guests to have an exceptional car buying experience.

We would never make excuses, but would like to clarify some of your concerns.   Although our locations are in two different states, there are a mere ten minutes from one another.  Because of that, we tend to transport vehicles from one location to the other frequently in order to cater to our customers needs.  So, a car that may be posted for Louis
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Jun 11, 2017
After giving a sales rep my personal info for financing, I didn't hear back.
2 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Approved Auto of America 1:

We apologize for the miscommunication. Bryant connected you back on June 10th and we never heard back and thought you had lost interest. He directed you to our other website at www.approvedautousa.com that may fit your needs better. Again we apologize for any miscommunication.
Jun 2, 2017
Very quick response unfortunately it wasn't the vehicle I was looking for
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Apr 27, 2017
Tyyu was very helpful in the sale of my car! Would highly refer him to anyone !!! Thanks again. Service was very professional and all staff were friendly and couteous!!
5 of 6 people found this review helpful.
Is this helpful? Yes | No
Mar 15, 2017
Good experience cars are a bit over priced but if u have bad credit this is a place that will work with you.
9 of 9 people found this review helpful.
Is this helpful? Yes | No
Nov 28, 2016
I bought a 2001 deville from approved and they treated me pretty good through out my contract with them i never had any problem with them they worked with me and I'll definetly go back.
6 of 7 people found this review helpful.
Is this helpful? Yes | No
Sep 1, 2016
Nice cars on lot not too many
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jul 28, 2016
Good experience from Approved Autot of Amereica
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jun 14, 2016
Responded quickly to my request for more info.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 13, 2016
They responded promptly. I was unable to act on the call because I fell ill shortly after. I will go through them once I am well again.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Apr 21, 2016
I was treated very well...they are very professional.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Read 1 old review
Aug 20, 2014
Dealer did not respond to the email, but I did call. They were excellent from that point. The car was as described, I purchased over the phone, flew in to pick it up. Dealer met me at the airport with the car. Also got an excellent price I am very happy with the car
2 of 2 people found this review helpful.
Is this helpful? Yes | No

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