Used Kia Sorento for Sale in Dallas, TX

Great customer service, very personable, knowledgeable, and honest

I was contacted on the telephone right away. The car I went to look at was sold when I arrived at the dealership but they found me another Kia soul and made me a fantastic deal on it

Solid follow up did not harass with excessive calls and emails

Good

It was the worst display of customer service I've ever experienced! I informed them from the start I would be hard to finance but the first day I was hopeful because tthey were on me fast but then,.. once they realized how hard they quit me i assume. It is now officially day 11 and no email, call or car. If you don't have perfect credit don't shop at Sam Pack Ford

was notified that this truck was sold which was very greatful

Talked with sales rep … said he’d have to call me back. 4 days later still haven’t heard a peep.

Very good on sales not so customer friendly on closing paperwork

They were great! They made things good enough that I drove her home!

Super easy and honest process. A quality service, really very happy with the treatment and quality of vehicles in concession. The kindness, respect and harmony with which they treated us is worthy of admiration

Responsive and helpful.

A VIN search indicated a possible accident. They did not answer the question I asked about the type of title the car had.

Gd place to do business. In and out quick

The salesman and the internet sales rep both contacted me from this company. They also touched base a week or so later. Then again when the car I initially expressed interest in was sold. And we are still speaking via email while they help me through the process. I am particularly difficult to deal with on large purchases due to my anxiety and budget panic attacks anytime I have ever had to finance anything. So may update this later, but so far they have been excellent to deal with.

Great interaction via email and professional follow up

Very attentive and had a fast response rate.

The dealer was quick to respond to my inquiry and expressed a great deal of interest in working with me. I have not visited the dealership yet as they are about 26 or so miles from my home ... but I plan to do so soon.

Great to work with Car sold before I could get it

Great guy - the car was already sold. But owner was very nice and showed us some others.

Awesome all the way around! Everyone was helpful and willing to go out of their way to get me in what I wanted and could afford. Kept their word and it was not a wasted Trip after driving to them. Would definitely go back and would recommend them to anyone. Great guys. Honest, reliable and stuck to what they said. Great doing business with them.

We need a dealer that we can make payments to and still drive the car we still are looking for a Honda around that price the dealer was very helpful thank you

Excellent

Quick response

They are super nice and helpful!

Reposed quikely although vehicle was no longer available. Would definitely go back for further purchase

Great response wish I bought something from them

Very friendly environment, helped get the truck I wanted , with a reasonable price, very happy after walking out of there

After exchanging emails, I contacted Avis directly. Within 2 days of ad the price went up. I questioned manager James Proctor & he immediately got very rude. He stated he didn't care if car sold or not & explained about price increase & that he had no interest in doing anything to help. Told me car was a headache & he was just going to send back. Overall really poor , unprofessional service

Our sales guy Phil was awesome and very helpful, making the experience a seamless process. We ended up purchasing a different car but is very pleased with the outcome.

The car is in good shape . Tom was very helpful.

Excellent Customer Service Satisfaction Guaranteed Professionalism Attentive to my needs!

Great buying experience from Stanley Ford!

Great experience so far I perches the truck on line, grate Communication and Customer service with the manager/salesman Acie Jones at Stanley Ford Pilot Pointe, I haven’t seen the truck or anyone in person yet. flaying from CA over this coming weekend To pick it up.

Very happy with my he hooked me up 3rd car I bought from him he looks out every time go check em out Holla at Roberto he got you

I bought a 2010 mini that broke down not even an hour after purchase ! Car ended up get impounded due to break down location costing me more money, took the car back to this dealer and they insured it was no problem.. the car stopped in the middle of the expressway !! Took it to the mini dealer and the fueling system is out additional $1800 I could have bout a great working car at the price I paid and an even better one after the amount I spent

Very nice owner and a very clean unit. Offered me a test drive without me asking and allowed me to choose my own route. After the test drive he answered all my questions and provided paperwork on the unit I drove. I would recommend this dealer..

We talked to Stephen. He answered the phone the first time, and we were able to come and see the car the same day. He had the car out and ready for us to see when we got there, was very pleasant to deal with and was able to answer our questions. We feel like we got a good car at a good price, and he had paperwork ready to sign when we came back so it was a quick process.

They were nice. I bought from another dealer though

The dealer answered my phone call. I decided not to travel to this location.

I found the exact car that I wanted and they contacted me, I did almost everything over the phone, drove there test drove the car, and yes I did buy it!!!

Very professional dealership, very fast response.

I made an appointment and they sold the car right before I got there to someone else. They were not helpful or very nice.

Great, bought the truck!

They had a nice used pickup. I made a cash offer and they refused. Then, 3 days later, they accepted. By then I had found another deal. If they had acted sooner, I would have bought it.

Great experience, we spoke on the phone and went over the details. We both agreed on a price, we drove an hour and sign and were on our way in less than a hour. Thanks to Mr. Gilbert and Mo for the great customer service. I would recommend anyone if they are looking for a new car.

Responded within an hour. Very committed

Terrific

Hugo Garcia helped us and he was great. Informative, helpful and patient.

Amazing experience, they stayed late waiting for us and everything. Drove the car home that same night. Could not be happier with our purchase. Great people!!

A total disappointment, the vehicle was not as presented in picture and it was over priced for the damage not shown in pictures. The salesperson was argumentative when I suggested that the previous owner had been involved in more than just running up on curves by the looks of the vehicle on the front passager side of fender. It appeared that the vehicle had been involved in an accident and the previous owner did not report or fix the damage.

Vehicle is as clean as Advertised! Thank you To the staff!

They replied promptly. Still debating on which vehicle to purchase.

Very good. Got back with me in a timely manner and answered all of my questions.

Couldn't be happier Doug was our salesman he pulled all the stops out to make the deal go down they have a nice selection and customer service is a one.

Jacob Vermilion is awesome!

Good response.

Courteous, informative.