Used Chevrolet Impala for Sale in Washington, DC

Listed car at one price in ad but when I contacted them about interest, they increased the price $200 plus added alot of additional charges for "processing fee", etc. making the car almost 4000 higher than advertised.

Dealership responded, but would not budge on car price so we bought elsewhere!

I had a few questions on a particular vehicle. I emailed the dealership and received boilerplate messages in return. The dealership never answered my specific questions. It was a simple request. I ended up buying a car at a different dealership because of this cat and mouse game. You may want to answer the customer's question going forward. Thanks.

Emailed right away

This dealer contacted me right away and sent the car to a closer dealership in my area. Thanks, I bought the car!

The sales representative was very helpful and courteous. He answered all my questions about the vehicle and the minute details. He even offered to deliver it to the closest dealership for a test drive. He looked up similar vehicles to give me additional buying options. I recommend coming to Eastern Automotive for car searching and buying.

Excellent

Thanks to Blake for not only his salesmanship but his excellent post sales services!

Great dealership, responsive & good prices

Good deal

Moore was fantastic! From start to finish, they took great care of us through the purchase even though we were not local. Phone calls, emails and texts were responded to promptly and the transaction was the least stressful one I have ever had. Definitely recommend them.

Leandro is terrific! Thoroughly enjoyed my time with him - extremely knowledgeable and sociable.

Doug is a great salesman and his boss is the reason I did not buy. Couldn't agree on price

Great experience!

dealer said that the car was actually not for sale because it did not pass state inspection .

Nice

They respond to late but had very nice sales people and they change the price on vehicle

The said that they would get back with me by noon Friday Haven't heard anything from them

Cool

Extremely rude and arrogant salesman. Vehicle has damage to the driver side. The paint was wore down to bare metal. They are asking new price money for a Vehicle that is not. Wasn't a good vibe from the get go.

Good response and helpful information provided.

Very professional

Fast. Easy. Very professional to work with. Hassle free. Working with customer.

Very responsive and great prices with wide variety of used cars. Highly recommended

I mentioned my credit was not the highest but they told me that it did not matter and that they were going to find me a great deal with a bank. So i made my way down to the dealer and I have to say it has had to be one of the best experiences i have gone through. Every one was super helpful and most certainly they found me a bank to work with. Victoria was super helpful, explained everything about registration and stuff, guiding me through the process. Definitely buying my next car here!

Very good car buying experience. No hassle, no pushing, no problems. Highly recommended.

I already bought two of my cars with them - outstanding service, very easy-going folks. Both times I being helped by Victoria - awesome job, very smooth process. Really enjoying my second car, will definitely come back again and will refer them to my friends and family. Great job guys, keep it up!

Customer service was awesome. Very friendly and helpful. Made purchasing my vehicle a pleasant experience. Would highly them to anyone looking to get a car.

Fine

Mike was awesome

Great experience working with their sales team.

Good communication.

osaid and jason and heather answering the phone did a great job.they were very helpful with no hidden costs. we love the car and they had the best price.its worth the drive and ask for osaid.kevin from churchville.

Very quick responder but seemed annoyed when I told him the 2 vehicles I really liked needed parts that they have been trying to get for 2 months. He asked what other vet might want him to inform me about if the receive any in and I proceed to tell him and he seemed more annoyed about the details I was going into. I must have broken up the coffee clatch group waiting for a quick easy sale!!

Dealer responded quickly. I had decided on another vehicle.

Called about a vehicle on a Saturday morning they responded that the car was being inspected but would be back later that afternoon. Had stopped by anyway to look at another vehicle listed on their lot and it wasn’t there either. They never returned the call to let me know the first vehicle made it back to the lot. Ended up buying elsewhere.

The people there were super friendly! I bought my truck from there and they made the process seem so easy! Highly recommend

They got back to me right away and answered all of my questions.

The car was already sold but they were very nice and friendly.

Nice, I think. But I’ve been trying to receive information on a car for 3 days now saying I will receive it day by day multiple times a day and I just keep getting played with. If you want someone in a car, make time for your customer. Maybe they’re hiding something. Nothing wrong with asking to see under the car, engine bay and carfax.

Great experience Carlos did some good work fast transaction love my truck

Very helpful. Provided the information I needed in order to make a decision.

Great

The lady who contacted my was very professional and friendly.

Contact in a timely fashion

I asked for the accident report on the Cadillac to evaluate the seriousness and was told in an email that they would show me the report when I came into to buy the car. When I emailed them back that I no longer had any interest in the car or their dealership, I was told I misunderstood what the email. There was no misunderstanding. They sent me the report and at that time, I lost all interest in the CT6.

Good communication

Very responsive, professional and understanding

Good service

Fast response

I did get to talk to someone at Q's Quality Car customer service seems pretty good so I recommend people to do business with them.

Very responsive.

Quick response would recommend

Great

Chris was great to work with. Very responsive. The fastest I’ve ever been in and out of a dealership with a car! Didn’t take my whole day like others have.

Chris was very nice, helpful and got us a great deal on our 2019 Chevy Cruze.

Great Dealership, Chris & Rodney are amazing guys and will make you feel very welcomed.