Koons White Marsh Chevrolet

GM Certified Internet Dealer, GM Certified Used Vehicles

10207 Philadelphia Rd
White Marsh, MD 21162

http://www.whitemarshchevy.com

Sales: (443) 551-4009

Service: (443) 219-4143

Today 9:00am - 9:00pm

(Closed Now)

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Sales Reviews (46)

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Henry

May 25, 2017

Answer all my questions,very good.

0 of 1 people found this review helpful.

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Response from Koons White Marsh Chevrolet:

Thanks for the review, Henry!

Michelle

May 17, 2017

The salesman was nice, but we dealt with 2 different sales managers because of schedules. One wouldn't honor what the other offered, and they were not willing to compromise. We just kept getting told that there were others interested. So, we left very frustrated, and without the truck. Not a good experience and 2 trips from Annapolis to White Marsh wasted.

2 of 3 people found this review helpful.

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Response from Koons White Marsh Chevrolet:

Thanks for the feedback Michele. We pride ourselves in transparency. If you received a price quote and it was not honored we would love to hear about it. This is not how we do business. If you showed up with a check in a different amount than what was told you hoping to purchase for the lower amount we're sorry we were not able to accept your offer. Please reach out to Tim Berg, General Sales Manager at (410) 931-8600 so that we may get some more information and resolve your concern. Thanks!

RocG

May 12, 2017

very helpful and courteous......

2 of 2 people found this review helpful.

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Response from Koons White Marsh Chevrolet:

Thanks for the review!

Erick

May 12, 2017

Easy and professional.;)

1 of 1 people found this review helpful.

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Response from Koons White Marsh Chevrolet:

Thanks for leaving us a review!

Andrew

Apr 3, 2017

One of the easiest experiences yet!!!

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Te'a

Apr 3, 2017

My experience here was great, Montey Davis was very helpful and made this new step in my life more comforting. Everyone here is very friendly as well. highly recommended!

1 of 1 people found this review helpful.

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Carl

Mar 28, 2017

When I offered a lower price. To me it appeared they got mad and did not want nothing more to say

3 of 4 people found this review helpful.

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Gene

Mar 23, 2017

Very professional

1 of 1 people found this review helpful.

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Robert

Feb 22, 2017

excellent service fast response

2 of 4 people found this review helpful.

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jimmyii17

Jan 30, 2017

The most important thing was, they were not pushy or overbearing about buying the truck. They just asked how can we help and what questions I may have. I was contacted quickly and my questions were answered.

3 of 3 people found this review helpful.

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Beverley

Jan 9, 2017

Very nice to deal with.

2 of 2 people found this review helpful.

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Theodore

Dec 29, 2016

The people at Koons Chevy are literally the best. Simply did everything needed to make sure I got the most for my trade by far. And I got not only a car, but a NEW car, which was WAY more than I expected. Just can't say enough good things about everyone there. Thanks for everything guys!

1 of 1 people found this review helpful.

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Charles

Dec 27, 2016

Outstanding. I purchased the corvette. Staff was super. 10 out of 10.

1 of 1 people found this review helpful.

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Amilia

Dec 23, 2016

Had a great experience in purchasing my car. My salesman Buddy went above and beyond to make sure I was satisfy. Despite the facts that he was extremely busy, he made it his priority to reapond to all my questions everytime I emailed or text. I will definitely recommend him to my friends and will definitely go back for further purchases.

2 of 2 people found this review helpful.

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Rogers

Dec 22, 2016

Very courteous and polite.

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Marc

Nov 21, 2016

The salesman, Gene was very good to deal with but not right car for us.

1 of 2 people found this review helpful.

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Deon

Nov 20, 2016

Good

1 of 1 people found this review helpful.

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Brian

Nov 1, 2016

Dealer advertised price does not include many fees including a HEFTY delivery charge, local and state taxes and titling.

5 of 6 people found this review helpful.

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Response from Koons White Marsh Chevrolet:

Thanks for the feedback Brian. Perhaps you are mixing up your experience with us with another dealer. There is no need to add a "HEFTY" delivery fee to our prices. Like most advertised prices at any retail establishment, you are correct in that they do not included State Taxes and Fees. We apologize if you contacted us and one of our representatives was not able to explain this clearly. If you have any additional questions or concerns at any time, please feel free to contact a Sales Manager at (410)931-8600 and we would be happy to help. Thanks!

Susan

Oct 25, 2016

I explained to the sales manager that the vehicle needed to be in excellent condition because I was driving 2 1/2 hrs one way to look at the vehicle and didn't want to waste my time. Of course I got there and the vehicle was beat up, filthy inside and dirty outside. The chrome on the dash was destroyed. Lots of caps on the seats were missing. The headrests were falling apart with foam sticking out and the right rear quarter panel looked as if someone side swiped the vehicle and then tried to cover it up with touch up paint. I was so turned off by the appearance of the vehicle that I didn't even test drive it. I wasted my whole day. I will never refer them to anyone. Koons dealership is very dishonest.

5 of 6 people found this review helpful.

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Laleta

Oct 2, 2016

The dealer responded to me the same day I inquired about the vehicle. They are very knowledgeable and they cater to all my needs. I would recommend all my friends and family to call them.

Is this review helpful? Yes | No

Response from Koons White Marsh Chevrolet:

Thanks Laleta!

randy

Sep 30, 2016

Very good and very helpful

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Ron

Sep 23, 2016

Made a 80 mile trip from Harrisburg Pa to take a look at my dream car. Dealt with Lamont Anderson who is very professional and engaging. Neither he nor I wanted me to make the 80 mile return trip in anything but the car I went for. He and the sales manager did a wonderful job working with me to get me the deal I wanted. When it was all said and done, I drove out in my new (to me) '15 Camaro SS LE-1. Because of my experience at Koons Chevy, they'll be one of my first looks when I'm in the market again and I will definitely recommend Lamont and Koons Chevy to anyone who asks! Can't say enough good about them!

2 of 3 people found this review helpful.

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David

Sep 8, 2016

Great experience. In and out in less than 3 hours. Done deal!

1 of 1 people found this review helpful.

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Response from Koons White Marsh Chevrolet:

Thanks, David! Come back and see us again soon!

David

Aug 28, 2016

great follow-up

1 of 1 people found this review helpful.

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William

Jul 25, 2016

Good experience, staff was helpful

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Robert

Jun 9, 2016

Great sales crew and finance crew. I made them work a little to get me my deal. Would highly recommend.

1 of 1 people found this review helpful.

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Ryan

Jun 1, 2016

Sales managers were nice. My sales person did not seem very interested in being overly helpful. Finance manager was a little pushy with warranties but that is expected. Overall I got a good deal and things went smoothly. They were very accommodating with my down payment.

2 of 2 people found this review helpful.

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lin

Apr 28, 2016

very helpfull

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Bryant

Apr 16, 2016

Very quick response.

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Roy

Apr 6, 2016

This dealership is full of the best people from which we have ever purchased a car. They are expedient, considerate, and honor their sales. We traveled almost 200 miles from home to buy the Camaro and it was worth every mile.

2 of 2 people found this review helpful.

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Melvin

Apr 3, 2016

Quick response to email

Is this review helpful? Yes | No

Response from Koons White Marsh Chevrolet:

Thanks for the review, Melvin!

uvraise

Mar 27, 2016

After a long drive there, it was discovered that the vehicle had a condition that was a deal breaker for me. The dealer was more than accommodating in trying to earn my business, however we couldn't come to an amicable deal. I would buy here should I want another vehicle they offer!

1 of 1 people found this review helpful.

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Nicholas

Feb 23, 2016

Did not end up buying the vehicle I was looking at from them. The price they listed was reasonable, but the fees they were trying to charge were not. The dealership would not come down off of their price any decent amount and it simply was not worth continuing the discussion.

5 of 5 people found this review helpful.

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Response from Koons White Marsh Chevrolet:

Thanks for the feedback Nicholas! We take a great amount of time and research to make sure we are providing not only "reasonable" prices, but aggressive prices on all of our vehicles. Research shows that the 21st Century buyer does not want to negotiate, but would rather get an excellent price up front and without all of the hassle. Our goal is to do just that. We DO NOT CHARGE ANY ADDITIONAL FEES outside of the standard dealer processing as well as State fees. These are the same everywhere you go, unless you go to one of our competitors who leave fees like "reconditioning"

More ...

Jasmine

Feb 10, 2016

Awesome Experience!! I would drive another hour half for the service I received!! David L. & Sheri R. Rock!! GO TO THEM!!

1 of 1 people found this review helpful.

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Response from Koons White Marsh Chevrolet:

Thanks Jasmine!

Mark

Feb 1, 2016

Dealer responded quickly. Vehicle was just as described when I arrived for test drive. Sales team was great to work with. Did not decide to buy that SUV but would buy from them if it was exactly the right vehicle.

1 of 1 people found this review helpful.

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trey

Jan 27, 2016

Very good

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Monty

Jan 9, 2016

Wasn't really willing to work for a better price but the price was fair.

2 of 2 people found this review helpful.

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DAVID

Dec 26, 2015

Quick response to my inquiry! Salesperson was very curtious, helpful, no pressure! Vehicle is a good deal, but not what I'm looking for.

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gspinnato

Dec 14, 2015

Good price but issues ..at least 8 leading to a bargaining event..all were not mentioned over the phone. Gives managers special a bad name..otherwise helpful...

Is this review helpful? Yes | No

Cullen

Dec 3, 2015

Great car buying experience. Salesman Rudy Medina was very friendly and helpful and made the purchase very easy and pleasant.

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Joyce

Nov 18, 2015

Never saw truck. It was always in the shop. Bombarded with useless emails.

4 of 4 people found this review helpful.

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Angel

Oct 18, 2015

Bought my car from here. Very happy with the deal. A couple of stains to work out but it's cloth so not unhappy. Preston very good salesman and a good team at the dealership. Even added the extended warranty for me.

Is this review helpful? Yes | No

Response from Koons White Marsh Chevrolet:

Thanks for the review!

James

Oct 12, 2015

Even though I didn't end up getting a car from them they were very good about contacting me by phone and email to get me to test drive the car I was interested in

Is this review helpful? Yes | No

Response from Koons White Marsh Chevrolet:

Thanks James!

artan

Aug 2, 2015

Great dealership friendly and low prices

Is this review helpful? Yes | No

Response from Koons White Marsh Chevrolet:

Thanks Artan!

Steve

Jul 22, 2015

Ok they kept me informed although I don't buy from them

Is this review helpful? Yes | No

Vernon

Jul 16, 2015

I bought the SUV and I love it

Is this review helpful? Yes | No

Read 32 old reviews

Ron

Jun 23, 2015

Jim did a very good job to enhance our experience.

Is this review helpful? Yes | No

Response from Koons White Marsh Chevrolet:

Thanks for the review Ron!

Joseph

Jun 17, 2015

Showed me the car I asked about. When I asked to look at other cars that might fit my gerth, the salesman was uninterested.

Is this review helpful? Yes | No

geoff

May 30, 2015

Their price was fair and exactly as advertised. No bait and switch here. No need to haggle because I already knew the price was well under list.

Is this review helpful? Yes | No

Response from Koons White Marsh Chevrolet:

Thanks for the for the warm words Geoff - glad you had a no hassle experience !

keith

May 6, 2015

Multiple follow ups via call emails and text messages.. Desperately wanted to dell me a vehicle!

Is this review helpful? Yes | No

Sam

Apr 1, 2015

The posting had images of the wrong model. Once I got someone on the phone they were helpful and very professional.

Is this review helpful? Yes | No

John

Jan 12, 2015

Responded promptly with information on vehicle.

Is this review helpful? Yes | No

Phil

Dec 22, 2014

The Sales Associate whom contacted me was totally uninterested in finding a vehicle to meet my needs or price range and rushed me off the phone.

Is this review helpful? Yes | No

Rashad

Dec 15, 2014

Good and professional. Jerry was a good salesman

Is this review helpful? Yes | No

Richard

Oct 12, 2014

Would be nice if the dealer had SOME idea re what car you expressed an interest....or if they do, that they could give some evidence of that knowledge when contacting

Is this review helpful? Yes | No

Heffrow

Oct 8, 2014

Salesman contacted me and very responsive to my questions but truck was not equipped like I needed.

Is this review helpful? Yes | No

Deb

Sep 23, 2014

They tried to sell us a car that they didn't have. Wanted us to agree sight unseen. When we called back the following morning to say we'd take the car, they said they couldn't get the car afterall. I'll never deal with this place again! 120 miles round trip for that kind of service??!!

Is this review helpful? Yes | No

shuddaboughtahonda

Sep 13, 2014

Nice and friendly. A little high on asking price and it took some work to get them down but the cars are in good shape

Is this review helpful? Yes | No

Kim

Sep 2, 2014

All paperbased operation! Took forever.. And then tried to pad the invoice on the financeend for electronis fees!

Is this review helpful? Yes | No

Michael

Aug 24, 2014

Quick response....will see their car this coming week.

Is this review helpful? Yes | No

Beth

Aug 23, 2014

good

Is this review helpful? Yes | No

chris

Aug 8, 2014

I purchased my truck from koons what a great group of people

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Giovanni

Jul 5, 2014

Great

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ANGELA

Jun 24, 2014

responded very quicly

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Kim

May 9, 2014

excellent dealership to buy a car. Stands behind all their cars. Quality service is excellent and sales staff is very friendly.

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ctoro99

May 8, 2014

They really worked with me but did not have the truck I wanted on the lot which made it hard to close the deal.

Is this review helpful? Yes | No

Kelly

Apr 23, 2014

Was really in a bind and they helped out a lot.

Is this review helpful? Yes | No

REGINALD

Jan 24, 2014

It was great and professional

Is this review helpful? Yes | No

bob

Dec 2, 2013

Dealer emailed and contacted me several time.

Is this review helpful? Yes | No

Marco

Nov 5, 2013

sold the mdx

Is this review helpful? Yes | No

Bill

Aug 6, 2013

I felt overall the salesmen and sales manager did not respond well to any of my request.

Is this review helpful? Yes | No

Telisa

Jun 27, 2013

Great, contacted me right away, although I ended up purchasing my BMW from a BMW dealership, I still respect the way the dealership contacted me right away and answered any questions I had.

Is this review helpful? Yes | No

Bill

May 27, 2013

The dealership contacted me through the internet department, who then gave me a salesmen to speak to about a vehicle. They had stock photos of the vehicle and he went out, took pictures, then sent them to my phone. After seeing the pics, the vehicle was not what I was looking for in a pickup.

Is this review helpful? Yes | No

don

Dec 5, 2012

they were on the ball with a call back to answer my questions

Is this review helpful? Yes | No

Donald

Aug 22, 2012

Contacted me and actively pursued inviting me to his dealership. Never went before I found a purchase on the Internet (private owner).

Is this review helpful? Yes | No

Sally

Jul 24, 2012

Fantastic!

Is this review helpful? Yes | No

Sarah

Jul 14, 2012

Extremely helpful, honest. Made car buying stress free

Is this review helpful? Yes | No

Linda

Jul 3, 2012

Great service. Went the morning after a storm and they had no computers due to storm. They made everything work out. Very pleasant and great experience.

Is this review helpful? Yes | No

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Koons White Marsh Chevrolet