Koons White Marsh Chevrolet

Thank you for the 5 star review, Eric! Please contact us with any other questions!

Thank you for the 5 star review, we are happy you're enjoying your new vehicle!

Hello Amy~ Thank you for the positive review! Given today's web driven shopping experience we put our best price online, so yes there is little room for negotiation but we do have a fantastic selection of vehicles and hope to have the chance to help you find the perfect one for you! Keep in touch!

Thanks for the review, we do have a system for price adjustments that is market driven, hopefully the price reduction was in line with your offer! We hope to hear from you soon!

Thank you for the positive review, we hope all is well and we look forward to hearing from you when you return to town!

Thank you so much for the kind words and recommendation!

Thank you so much for the positive review!

Thank you for the positive review!

Please let us know when we can assist you in your search for the right vehicle!

Thank you!

We are very happy to hear you had such a great experience and that Ritchie was so helpful!

Donna, thank you so much for the positive review!! We truly appreciate it!

Thank you for the positive review!!!

Thanks for the review Shannon! Glad to hear that you received great service from Morgan and our staff. Enjoy your vehicle, have a great week!

Sorry you feel this way GuruYSL3Z. I had hoped to reach out by phone but with the vague UserName I was unable to locate you. We aplogize for the miscommunication, but this vindictive rhetoric full of broad generalizations and assumptions could not be further from the truth. Because of your use of a vague username and lack of real details I can't even be sure exactly what 2016 Jeep you are referring to, but using what I know about logic and our process I would like to present a couple of other options besides a "lack of ethics". Is it possible that on Friday night the vehicle was in t

Sorry you feel this way GuruYSL3Z. I had hoped to reach out by phone but with the vague UserName I was unable to locate you. We aplogize for the miscommunication, but this vindictive rhetoric full of broad generalizations and assumptions could not be further from the truth. Because of your use of a vague username and lack of real details I can't even be sure exactly what 2016 Jeep you are referring to, but using what I know about logic and our process I would like to present a couple of other options besides a "lack of ethics". Is it possible that on Friday night the vehicle was in the Service Department and someone came in and purchased it in the morning on Saturday? Is it possible that with multiple 2016 Jeeps in stock that there was some confusion about which one it was? Is it possible that one of our nearly 30 Product Specialists was already working a deal on this unit prior to you inquiring about it? The answer to all of these questions and more is of course yes. This may seem hard to believe, but sometimes demand is greater than supply and we cannot simply hold a vehicle based on an inquiry. We pride ourselves on transparency and on many, many occasions have had to tell people that vehicles are sold. Usually when you read reviews like this clients are complaining for the opposite reason. That they WERE NOT told that the vehicle had been sold and that the dealer let them come in any way in an attempt to sell them another unit. Commonly referred to as the "bait and switch". Personally speaking, any time I feel that I was somehow "wronged", I take a step back and ask "What would the motive be". I'm not sure what motive you think we have or what we have to gain by intentionally doing what you are accusing us of, but I think a reasonable reader of this review will find themselves asking the same thing. We are sorry we were unable to work a deal out with you and we are sorry that you feel this way, but we do not have "horrible business practices". Do we make mistakes sometimes? Who doesn't. But we treat all of our clients with transparency and integrity. Should you decide to have a discussion without assumptions about this situation I would be happy to speak with you. Please reach out to me at (410) 931-8600. Thank you.

Tim Berg, General Manager Less ...

Thank you for the positive review and recommendation!

Thanks for the 5 star review, William!

Thank you for the positive review, James! We pry ourselves on transparency at every step of the process so it makes us happy to hear you were impressed with your experience at Koons White Marsh Chevrolet!

Thanks for the review!

Thanks for the review!

Hello~ We are sorry that the vehicle you were hoping to purchase was already sold. We buy and trade more than 150 vehicle per month and we also have a buying service for our clients, so please reach out to us and we can hopefully find the exact vehicle that you want! Happy New Year!

Thank you for the positive feedback of our process, Steve! We aim to exceed expectations before, during and after the sale, so please let us know if there is anything we can do to further assist! Happy New Year!

Good to hear! Thanks for the feedback!

Thanks for the review Walter! Glad our team was able to help!

Thanks for sharing Mitch! We're glad to hear Morgan has been able to assist you, we look forward to meeting you in person!

Thank you for the positive review, Frank! We love hearing from our happy clients! Please let us know if we can further assist in the enjoyment of your new vehicle!

Thanks for sharing your experience Varun! Glad to hear that Buddy and our team were able to provide you with your "best car buying experience" ever! We hope you'll enjoy your new vehicle for a long time to come.

Thank you so much for the positive review! We love to give our clients all the data and information so they can make a economically sound decision with no pressure!

Sorry that we weren't able to deliver what was expected. There are certain instances with an inventory of 150-200 vehicles that a vehicle takes a longer period of time to complete the inspection and reconditioning process than expected. We pride ourselves in delivering accurate information quickly and we're sorry a member of our team let you down. Our management staff would love the opportunity to know where the error was made and how we can improve. We would reach out to you but "John" unfortunately leaves us without a way to find valid contact information for you. Please reach out

Sorry that we weren't able to deliver what was expected. There are certain instances with an inventory of 150-200 vehicles that a vehicle takes a longer period of time to complete the inspection and reconditioning process than expected. We pride ourselves in delivering accurate information quickly and we're sorry a member of our team let you down. Our management staff would love the opportunity to know where the error was made and how we can improve. We would reach out to you but "John" unfortunately leaves us without a way to find valid contact information for you. Please reach out to a member of our Management Team at (410) 931-8600 so that we can ensure you get the information you need and we continue to work to improve our process for others. Thanks! Less ...

Thanks for the feedback Suempg. We provide a Carfax link on every vehicle listing so that our clients can easily see all of the information regarding the vehicle. Our staff are trained regularly and we try to keep up on every vehicle that is in stock. With an average of 150+ units in stock at any given time, they may not know exactly what each report says on each individual vehicle but they certainly know where to get it and are trained to provide it promptly if the client hasn't already seen it for themselves. We apologize that they didn't know off hand the history report of the vehicle you s

Thanks for the feedback Suempg. We provide a Carfax link on every vehicle listing so that our clients can easily see all of the information regarding the vehicle. Our staff are trained regularly and we try to keep up on every vehicle that is in stock. With an average of 150+ units in stock at any given time, they may not know exactly what each report says on each individual vehicle but they certainly know where to get it and are trained to provide it promptly if the client hasn't already seen it for themselves. We apologize that they didn't know off hand the history report of the vehicle you selected. Please reach out to a member of our Management Team if you have additional feedback that we can use to improve. Thanks! Less ...

Thanks for the feedback Jaime! Please let us know if there was something additional we could have done to improve to 5-Stars.

Thanks for sharing Wayne!

Thanks for the review, Henry!

Thanks for the feedback Michele. We pride ourselves in transparency. If you received a price quote and it was not honored we would love to hear about it. This is not how we do business. If you showed up with a check in a different amount than what was told you hoping to purchase for the lower amount we're sorry we were not able to accept your offer. Please reach out to Tim Berg, General Sales Manager at (410) 931-8600 so that we may get some more information and resolve your concern. Thanks!

Thanks for the review!

Thanks for leaving us a review!

Thanks for the feedback Brian. Perhaps you are mixing up your experience with us with another dealer. There is no need to add a "HEFTY" delivery fee to our prices. Like most advertised prices at any retail establishment, you are correct in that they do not included State Taxes and Fees. We apologize if you contacted us and one of our representatives was not able to explain this clearly. If you have any additional questions or concerns at any time, please feel free to contact a Sales Manager at (410)931-8600 and we would be happy to help. Thanks!

Thanks Laleta!

Thanks, David! Come back and see us again soon!