Dealerships near me (Waterbury, CT)

quick response

TLDR: deceptive practices, adding fees after agreeing to a price and run arounds This dealer has a listing on cargurus.com for a 2019 BMW X1 for $18,600, which would be a great price. However, the deception starts there, as when you go to their website, it has that as a “finance price”, so the real price with $1,995 down would be $20,599. I made an appointment on Friday and arrived shortly before 11AM. (Note: it’s terrible finding parking, and their lot is full, no parking), I was greeted by Emre who told me the car is not there, and we had to drive to another lot. That pissed me off a bit as isn’t that part of making an appt that the car “is actually there and ready”? Alas. The car was really nice and we completed our test drive. After we got back, I chatted with Emre. I said I was interested but wanted to make sure I could have the car for an independent PPI. That was not possible. I could only have a mechanic come by and look at the car on the lot. I asked about the out the door

Great dealer!

As soon as I inquired about the car the dealership responded quickly. I ended up setting a date to go see the car and take it for a test drive. Immediately after the test drive we sat down and talked numbers then they detailed the car and I left with it just a couple hours after arriving. Staff answered any and all questions that I had. Very professional top of the line customer service. I will definitely be going back in the future as well as recommending them to others.

Good conversation, good communication, friendly service

Never was contacted

I went to look at a used truck I was interested in. I used the online trade in appraisal tool for a value for my trade which came back at $6000-$7000 which I was happy with so I drove about an hour & fifteen minutes to see the truck and waited a bit before a test drive. The truck was nice but have a couple little issues but nothing that couldn't be resolved easily. After seeing my truck a manager came over to tell me they could only give $1000 for a trade in for it. They were very nice , but I would rather have not wasted my time. My truck is older , but in nice shape with low miles and has always been maintained and we were not even close to making a deal so I cut my losses and drove home in my older but still very nice truck.

They were very helpful and understood my situation very great dealership thanks for your help and understanding

Gio was helpful and professional. We had a great pressure free experience.