Volkswagen dealerships near me (Evanston, IL)

From start to finish my experience with City Volkswagen Of Evanston was Top Notch, I had the pleasure of working the Sales Associate Gilbert he was extremely thorough and welcoming with everything I was in need of to have me drive off the lot in my new Cross Sport, from the Porter to the Finance Manager the entire team’s Customer Service was excellent.

Staff was very welcoming . Daniel was great to work with

Were nice at first, but quickly became adversarial and were very inflexible. They had a very condescending tone and I walked out the moment they said "we are doing you a favor." When they brought me a deal that was terrible. I ended uo buying another vehicle from a different dealer. Would avoid this dealer.

Overall quite knowledgeable and friendly. The transaction once we decided to buy took too long. Also realized that perhaps we should have spent more time with the salesperson for them to explain how to connect our phone etc. It is much more complicated than it should be and I have no guidance now and will have to see if the manual helps. But i didnt realize this at the time

Everything was smooth Ahad and Davis made buying easy. Thank again

VW was offering a very attractive lease terms and the dealership had one of the qualifying cars in stock. I explained what I was looking for and the dealership honored the lease deal as advertised. I know that shouldn't be shocking, but it was extremely refreshing to not be pressed for every penny they could get out of me. This is the 5th VW I have owned and this was by far the smoothest dealer experience.

Didn’t even want to give us an out the door price… said we were too far apart. It was rude tbh. So we went to a dealer 10 min down the road and bought a nicer car from them!

Friendly, polite and very helpful.

I’m 45 years old, I can honestly say I’ve never had a WORSE experience than buying a car here. I called the day before because I was traveling a far distance and explained that to Jack the salesman, he proceeded to give no care so when I show up the next morning I find out the car isn’t even prepared, they haven’t even serviced it/ gone through it .After waiting 2 hours I finally get drive a filthy car with bald tires. Then come to find out, they already accepted money down on a car but they did zero intake or paperwork on it. They dropped the price because of horrible and unsafe tires or I could get the crappiest tires they have put on. I won’t lie, I bought the vehicle, in the end, I’m a mechanic, I did my checks of it, they lowered the prices but sold it to me on empty so I had to scramble to find a gas station with only a few miles gas in the tank. I DON’T RECOMMEND BUYING HERE. They are an awful company. I’ve bought 12 vehicles in my life. They are by far the worst of the 12.

Sent multiple inquiries on condition. Got prompt responses where I was told a manager would be reaching out shortly with answers to my questions. Never contacted by a manager and then saw the vehicle had been sold.