Volkswagen dealerships near me (Chicago, IL)

The staff had me to waste time and gas. I came into the dealership with an appointment scheduled only to be told that they couldn’t find the vehicle, which in my opinion was a ploy to get me to buy another vehicle of their choosing. They started acting as if they couldn’t locate vehicle which is ridiculous bc they knew I was coming in and then finally said it was out somewhere getting certified. My question is why would you as a dealership have someone come in knowing you had the vehicle sent out to be certified; why didn’t check before having me come in? I give them two thumbs down.

Were nice at first, but quickly became adversarial and were very inflexible. They had a very condescending tone and I walked out the moment they said "we are doing you a favor." When they brought me a deal that was terrible. I ended uo buying another vehicle from a different dealer. Would avoid this dealer.

My Experience was great they staff was wonderful they made me feel so comfortable.I got the car I wanted. I love my car Thank you McGrath City Mazda.

From start to finish my experience with City Volkswagen Of Evanston was Top Notch, I had the pleasure of working the Sales Associate Gilbert he was extremely thorough and welcoming with everything I was in need of to have me drive off the lot in my new Cross Sport, from the Porter to the Finance Manager the entire team’s Customer Service was excellent.

John met us right away regarding the Durango. I test drove it and he simply asked “why not check out a newer Atlas for the same price?” He didn’t try to switch me but the Atlas was superior to the Durango I test drove. We did not have a trade in but they respected that we had young kids and moved us through everything within 2 hours.

Told me it was available. Starting selling to me even though the person I spoke to wasn’t a sales man (Christopher Kelley). Started then changing the price, changing requirements, adding fees and when I complained refused to sell to me because I didn’t want to or need to finance. Then the vehicle ‘disappeared’ but when I had a friend call it was still available. They did this twice. Not worth the time.

Great to work with

What started as a search for a used car, turned to buy a new car. I worked with Jeff he called and went through the numbers and gave me sound advice. The staff was friendly and patient with me while I went through the decision process. It worked out better than expected- thank you Team

Friendly, polite and very helpful.

I really appreciate you all. I love the truck and i'm glad I showed you all cause that's one of my favorite trucks. Thank you once again.