Toyota Dealers Columbus, OH

"Prompt reply to my email by one of their salesmen. Unfortunately the car was sold, but I have received follow-up messages from the same salesman asking if he can find me a suitable car."

"I informed a Tansky salesman of my expectations in advance that I wanted a late model low mileage vehicle that looked like new inside and out, and that it is a 170 mile rounnd trip from my home to come to the dealership to examine the 2015 Odyssey with only 20,405 miles. He assured me that he believed the vehicle would meet my high expectations. I drove there and was shocked. A one minute look showed the vehicle showed real neglect inside & out. Even a line of rust extended all the way across the rear bumper where the hatch door closes. The bottom edge of the door also was covered with rust. When this was pointed out, the sales rep responded that the vehicle had not yet been cleaned up!!! That experience ensured that I would not be doing business with that dealer nor recommend them to others."

"Great visit, low pressure, will visit again."

"I drove from Dayton to Columbus (1hr & 20min)to test drive a 2008 Camry XlE. I spoke to my salesman before I headed over to make sure the vehicle would be there and I would get first look. I was told the vehicle would not be ready until 3 pm. I arrived at 1:30 pm to be first and there was another buyer there test driving the car when I arrived. By 3 pm the car was sold to those people. I was hoping my salesman would have secured the vehicle for me and would have given a deposit over the phone. During the process of the other customer making a slow decision to buy the car my salesman was very rude and impatient toward the other salesman and customer. Very unprofessional of him. I was frustrated, but those people had the right to buy the car as they were there just before I arrived. Poor communication in the finance department occurred as I made an offer on another vehicle later that day. I gave my information to them to get my credit and deal approved so that when I returned to pick up the vehicle all paperwork would be completed. I called an hour and a half ahead and told them I was heading over to get the car. They had not even started the credit process and they could not find my information previously given to them, which included my social security number. I was frustrated and worried my information was misplaced. When we arrived we asked to have the car brought around but the salesman took the keys home so no one would buy the car. Another unprofessional act and highly unethical. So my wife did not get to ride in the car before I bought it. I ended my journey buying another Camry and drove it home at 8 pm that night. These are the reasons for a poor rating."