Nourse Chillicothe Automall

423 North Bridge Street
Chillicothe, OH 45601
Map & Directions

Sales: (740) 231-3036 Service: (855) 805-4950

Today 9:00 AM - 8:00 PM (Open Now)
Show business hours

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Dealer Details

Nourse Chillicothe Automall

20 reviews
Today 9:00 AM - 8:00 PM (Open Now)
423 North Bridge Street
Chillicothe, OH 45601

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Dec 20, 2019
They responded quickly and were very helpful
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Dec 8, 2019
This dealership has such a wonderful group of people and the selection of vehicles were accurately described. From the first email to final paperwork I highly recommend Nourse dealerships
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Dec 5, 2019
Terrible was wanting to but out right and still was unavailable to do so because nobody would deal with me and they wasn't selesmen at all the wouldn't even try to keep me business. I have bought several vehicles in the past from Nourse. As of now it was the worst experience I have ever had at an actual new big dealership... I will never purchase anything from them again and will never recommend them to anyone.. worst business ethics and terrible customer service.
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Nov 16, 2019
Helpful in all ways.
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Sep 12, 2019
They have been helpful but rather insistent.
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Jul 25, 2019
Experience with Misty was Excellent!
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Jul 2, 2019
Easy to work with and very honest Kurt was great and helped my daughter buy her first car. Thanks so much
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Jun 17, 2019
Very informative about any questions I had.
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Mar 6, 2019
I was told it was going through the check system and could not be given a price. Later they sold it while it was being checked. I have been watching the internet is for such a car. This dealer clearly don't care about customers. Would give them a 5 rating in deception!
2 of 2 people found this review helpful.
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Mar 7, 2019
Response from current dealership:
I am the Internet Manager and I spoke to you about this vehicle. We had multiple requests for information on the vehicle and it sold before you had an opportunity to purchase. Not sure how that would be deceptive as I contacted you myself as soon as I found out that it wasn’t available. Sorry for the confusion. Thanks.
Sep 16, 2018
Quick response to my inquiry
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Aug 6, 2018
didn't have car, took them 1 hr to tell us after extensive credit check and ding in credit should have told us right away they didn;t have the car. they do this often.
2 of 2 people found this review helpful.
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Jul 29, 2018
Spoke with a lady about truck she had the truck manager call me . I asked questions about truck most he couldn't answer . Truck had not been delivered yet so he had little information. He said it hadn't been priced yet then I informed him of the price on the internet. He said truck would be delivered that evening and he'd get pictures and the other information I wanted ,almost 2weeks later and still haven't heard from him. I did receive a call from their customer care or service to see how things were going and I informed her I'd had no contact since around the 14th and I wasn't interested in doing business with them. She did inform me the truck didn't pass their inspection and I told her they could've at lest called . I will not be doing any business with them.
4 of 4 people found this review helpful.
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Jul 9, 2018
Was pre approved for financing, but by the time I got to the dealership the truck was sold. I was not interested in any of their other trucks.
3 of 3 people found this review helpful.
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Jul 8, 2018
Prompt reply on questions about this vehicle
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Jul 6, 2018
emailed me quickley
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Apr 21, 2018
Best
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Apr 11, 2018
Very prompt with their emails and very courteous.
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Mar 27, 2018
Dealer promptly contacted me by email.
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Feb 5, 2018
Good
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Jan 29, 2018
Awesome
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35
Jan 20, 2018
Thank you
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Dec 22, 2017
Excellent sales personnel
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Oct 21, 2017
We made two different appointments for the same day. Showed up and then was told that truck was in circlevill that was pasted in on the way in. Mind you we were coming from columbus. This was not a short drive. We were very up set at the fact of the first guy didnt want to try to get the truck tp the dealer ship it was supposed to be at in the first place. Thanks to Giovanni. He found the truck in chilliocthe and brought it to us tp look at.
2 of 2 people found this review helpful.
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Sep 25, 2017
Great. Except the car i bought only had one key. Great place to do business with. Great people.
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Aug 24, 2017
They sent an email reply same day that they would have someone respond to me. The next day someone sent an email with their contact information but still had not answered the question I asked via email. By then I had already made my car purchase.
3 of 3 people found this review helpful.
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Aug 1, 2017
Answered questions right away.
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Jun 23, 2017
I did not buy the vehicle as it was not the year I wanted nor did it have a moonroof, but Nourse was very responsive.
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May 12, 2017
Perfect
0 of 1 people found this review helpful.
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Apr 20, 2017
Thru got a little pushy so I decided to go else where. Not the only dealer in town.
4 of 5 people found this review helpful.
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Mar 23, 2017
Very helpful great people to work with. I did not buy one. But I am ready to work with them in the near future.
1 of 1 people found this review helpful.
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Mar 21, 2017
Great experience with the dealership they went above and beyond
1 of 1 people found this review helpful.
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Feb 7, 2017
The saleswoman who contacted me was very pushy and I was not comfortable. Also, she did not answer specific questions I asked. I planned to go to the dealership anyway on the weekend but had already found a vehicle by then.
2 of 3 people found this review helpful.
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Jan 20, 2017
They responded fairly quick
0 of 1 people found this review helpful.
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Jan 3, 2017
Follow up was good
1 of 1 people found this review helpful.
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Nov 16, 2016
very good service
1 of 1 people found this review helpful.
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Nov 16, 2016
You told it was available got there it was not,we had 1 hour drive to get there and found out it sold day before.you then tryed to get us to come and see another it was sold also.sorry for your lost.
7 of 8 people found this review helpful.
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Nov 4, 2016
Billy was a fantastic salesman. Car was exactly as advertised and they worked for a deal. Found something I liked more at another dealership but I will visit this one again for my next vehicle
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Oct 2, 2016
OK, git in touch but no further follow up
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Sep 6, 2016
Great visit, low pressure, will visit again.
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Jun 26, 2016
Van was very clean and ready for resale No pressure from the sales staff. He was knowledgeable and polite. After I purchased this van he took it to wash and filled the gas tank. Also, he worked with me to get the price within my budget. I was impressed with the Nourse Family of Dealerships.
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Jun 3, 2016
Excellent I did purchase s suv
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May 24, 2016
WAY too many calls!
1 of 1 people found this review helpful.
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May 11, 2016
They contacted me but wanted too much down ....didn't have a good finance dept.
4 of 4 people found this review helpful.
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Apr 21, 2016
Poor, they made an appointment for me with one of their salesmen. I got there and the salesman was not there, nor was the truck. After I left, they called and tried to get me to look at something I was not interested in. I told them I will not do business with them. The next day I got a text saying I missed my appointment the day prior. I was furious this is a poorly ran business. I would not buy anything from them.
9 of 9 people found this review helpful.
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Apr 9, 2016
Asked for best price. This was a trap. The will destroy your phone 5 - 10 times a day. Multiple people call text and email you constantly. All they are willing to talk about is a test drive.
5 of 5 people found this review helpful.
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Mar 19, 2016
This dealership was horrible. They lied several times to us. They would tell us they would have a vehicle ready for us to test drive but didn't with the exception of one time and that was a truck that should have never been driven because it's engine light came on, you could tell it had been wrecked, and it shook so bad when you drove it. We found a vehicle we liked it was a new trade in, we asked them to let us know when it was out of service, it was in our price and mileage range but we are still waiting on that call. They told us that vehicle didn't have a price listed yet when it was already listed on their site. They constantly wanted to put us in a higher priced vehicle. They don't call you back, they won't wheel and deal with you , and they say they can't afford to drop their prices even when their vehicles have sit on their lots for more than 45 days.
7 of 8 people found this review helpful.
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Mar 4, 2016
was very pleasant visit
0 of 2 people found this review helpful.
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Feb 19, 2016
Very pleasant. Sales Rep was very helpful.
0 of 1 people found this review helpful.
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Feb 10, 2016
responded right away but unfortunately they just didn't have the vehicle we wanted but Lori was great and tried her best to find what we were looking for.
1 of 1 people found this review helpful.
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Jan 25, 2016
I called about a car and they said to come over. Then called back to say the car had been sold about an hour before I called. They could have let me keep coming on the chance I might buy something else. I know some who would have done that. Saved me a couple of hours of driving and saved them from a real bad experience if I got there and found out what they had pulled. I wrote them and thanked them and told them that if they got another I would be sure to make the drive. Good troops, especially Jenny, the one I talked to.
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Jan 16, 2016
Great response back. Did not buy truck did not realize it was 2 wheel drive my fault. But very nice truck and salesman
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Jan 15, 2016
Dealer unaware of what I actually inquired about and they even tried to sell me a vehicle that another salesman was holding for a family member but I only found that out after a 3rd trip to look at the truck
4 of 4 people found this review helpful.
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Nov 28, 2015
Lied over th phone about still having the truck that they had listed. We drove 50 miles and was disappointed with what they did have. Vehicles were overpriced for their condition.
3 of 4 people found this review helpful.
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Nov 14, 2015
Great
0 of 2 people found this review helpful.
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Nov 2, 2015
Great dealer communication. Just my , dragging feet, not deciding to quickly, missing out on the smart. Oh well! Try another one later.
1 of 2 people found this review helpful.
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Oct 20, 2015
Wonderful experience.
0 of 1 people found this review helpful.
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Oct 12, 2015
I received a good deal. . .
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Sep 4, 2015
Seem like good people
0 of 1 people found this review helpful.
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Jul 29, 2015
Nate was very friendly and really seemed genuine.
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Jul 3, 2015
Assisted me in getting better description of 2007 Dakota. Very nice to work with;
1 of 1 people found this review helpful.
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May 21, 2015
They were supposed to call back about financing and have never returned my call. The salesperson was not polite when I spoke with her on the phone so I feel they didn't really want to deal with me. I will look somewhere else to purchase a car. I don't like to deal with rude people that treat me like I am bothering them and that's how the sales lady made me feel. I won't spend my money with this dealer and with rude sales people who don't bother to have others return my calls.
1 of 1 people found this review helpful.
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Apr 4, 2015
Had a truck picked out cash to pay for it a time to come do paper work and two hours before coming in I get a call they sold it!
2 of 3 people found this review helpful.
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Mar 29, 2015
Staff very nice, no high pressure, Matt and the manager was nice. Didn't make the deal, but would give them an opportunity again.
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Feb 26, 2015
I contacted for additional info and they responded literally within 24 hours.
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Nov 20, 2014
Drove 2 1/2 hours and the car wasn't there. They looked all over the lots and said, "The car must have sold yesterday, even though it's showing up in our computer. The computer doesn't update until 10:30 a.m. the next day.
1 of 1 people found this review helpful.
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Nov 18, 2014
very good
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Nov 9, 2014
Wonderful. Tammy took fantastic care of us, everything went better than I ever expected. Thank you!
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Oct 8, 2014
follow up very good
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Oct 5, 2014
Took forever to get numbers crunched. Four guys sitting around one desk taking 40 minutes to come up with a bad offer.
1 of 1 people found this review helpful.
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Sep 2, 2014
They called me to come and look at SUV. I get there they cant find it. One guy says it been sold 7 months ago, didn't know why it was still on internet. They called me back and said it was on another lot. I get over there and salesman said sold couple days ago. I tried to get gas money, no response back and no sorry for all the trouble.
1 of 1 people found this review helpful.
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Aug 23, 2014
They never contacted me back, other then the standard reply when you send in you request.
1 of 1 people found this review helpful.
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Aug 6, 2014
Inquired about a car online, would not give me price, but continued to bombard me with automated "we've got what you are looking for" emails. Your competition can quote OTD prices via email, you better get with the program or they will be leaving you in the dust!! I'm not driving long distances only to find out a good price can't be negotiated!! I'll stay with the dealers that work with me from afar!!!
1 of 1 people found this review helpful.
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Jun 26, 2014
Receive some calls
2 of 2 people found this review helpful.
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May 6, 2014
Good
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Mar 24, 2014
Very good
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Mar 15, 2014
average
2 of 2 people found this review helpful.
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Dec 28, 2013
Dealer contacted me several times and were good to speak with. The decided against a manual transmission for my daughter and looked for a vehicle elsewhere
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