Honda Dealers Chicago, IL

"I was in the area visiting family and decided to stop in to see the vehicle we were checking out online. That vehicle had been sold but they had several others similar to what we were looking for. Jack was patient as we checked out several vehicles. After test driving a few we found one that we really liked but it seemed to have something wrong with the brakes. Jack assured me that they would correct the issue. We were able to work out an agreeable price contingent on the brakes being fixed. After a few hours, Jack let us know the vehicle was ready. We returned to take it for a ride and everything checked out. So far we really like our CPO cr-v!"

"answered all my questions"

"They responded quickly to my inquiry but the vehicle had already been sold. The customer care representative then shared other vehicles that might fit my needs. Even though I choose to continue shopping around, they were prompt and helpful."

"Great communication "

"Very knowledgeable "

"Good "

"a little slow in answering us but he has contacted us. were not sure if this vehicle is still avaliable."

"George Stoll is the salesman that I dealt with on my visit the same or next day of my inquiry. Was a little over an hour drive. Hr had retrieved two sets of keys or the two vehicles from another holding lot to test drive. But when he asked what he could do to sell me the car today I advised him I had to wait for my 19 yr old daughter to return from vacation in 5 days to get her final approval since it eas a gift for her. To that he replied "well than come back when she's here. No sense in adding miles to it then." He said I could drive to the lot to see it and wrote the stock numbers down for me. I refused to give them my business and made the purchase thru Napleton of Loves Park as they were able to locate an exact match for me and within the week I purchased mt daughters first vehicle. Matt Harkey was the salesman there and received the courteous, honest, respectful hassle free experience I've ever had. They valued me and my business. "

"The experience was average. However, they didn't go over anything we were signing when we purchased our vehicle. Then when we drove the vehicle home there was numerous of problems with the car & when I called the salesman Douglas back about the vehicle, he indicated that they do not fix anything that has to do with maintenance. He stated that it only has a 15 day warranty for engine & transmission. The brakes were squeaking, tires were bald, tire light was on, the car stated leaking fluid, scrapes all underneath the vehicle, & The list goes on. I've never heard of such a thing!! I've always been told u have at least 30 days to take back the vehicle of you are not satisfied. I will try talking to a manager next. However, I'm very dissatisfied! Will not ever recommend this dealer to anyone. Douglas was a great person to talk to personally, however I felt they screwed us over big time. I'm going to take it to the next level! "

"Absolutely horrible. The dealers and managers attempt every pseudo psychological tactic for you to buy one of their over-inflated priced vehicles, yet under-price your trade in. Don't buy into it--dealerships are dying for your older, but good-condition vehicle. This isn't the 90's where everyone could afford anything. Read Edmunds articles--it'll give you more confidence asking what you know your trade is worth."

"Dealer was great everyone did there best to make my experience a good one would buy again if needed to"

"Dealer tranferred vehicle to their used car lot location. Being the first day on the used car lot the dealership did not want to negotiate their list price. A waste of my time as I drove an hour to see the vehucle."

"Courteous and prompt but vehicle had sold, which I seemed to know before my contact did."

"The staff was very helpful and cooperative. They were polite and were not "pushy" is talking to me about the vehicle. "

"Sales staff were responsive and friendly, but not honorable nor upfront. The 2007 Honda Accord LX was priced $1,000 above average. I took the car to an independent mechanic and the car had BLACK and filthy air and cabin filters and an oil leak. It also had an accident history not reported on Car Gurus but clearly listed on the Car Fax. Should be priced $1,000 below average to recognize it's poor maintenance/accident history."

"I received email at 8:15pm to come see vehicle. I lived 5 minutes away and arrived on lot at 8:30pm. I understand lot closes at 9:00pm but I emailed and informed I was on lot, no response! Ppl inside seemed more concerned with getting ready to leave for the night vs wanting to provide customer service. I then left"

"Very friendly."

"Arrogant salesman. Vehicle wreaked awfully from cigarette smoke. Wasn't willing to negotiate on prices of other vehicles. Sent all this to manager and GM, No response.Will never return there."

"If half a star or 0 star review would be possible, I would leave that instead. There are very few spots to park at the dealership. We made the mistake of pulling into the service lot as there were no spots available in front of the dealership. Immediately one of the service cronies told me that we needed to move the car. That we were not allowed to park in this lot. No how can I help you? Or what brings you our lot? Or may I suggest a better place for you to park? Or even a hey, I'll park your car for you? Just attitude. Clear. We drive around the block, majority of which is a one way street, until we're able to find a spot. We walk into the regular Honda dealership, my mistake not knowing that it was not the used lot under the same dealership name that we needed to be at instead. After our two hour plus drive just to see a car for the first time, we were advised that we needed to go half way down the block and across the street. No. You need to learn a modicum or customer service and explained the "customer service" I had already received. The salesman brought over the manager. He apologized, stating it must be a "Chicago thing" like Chicagoans are rude in general. Please.... you will bring around the car that I'm interested in and have already made a purchase agreement for. I'm not moving my vehicle once again in the struggle to find parking. We asked if they would mind filling up the vehicle as it was on empty, was sold to us on E and never filled up. The entire experience was a mess. We purchased the vehicle, but question if the reason the manager who approved our offer was so quick to accept because his sales people can't close a sale and seem incapable of being polite."

"Disappointed, I talked to Cathy 1 day before and I told her that I'm coming to see the car today by 3 pm and I also talked to Monica 30 min before I stopped by and they said "No problem the car is ready" ,,,, I drove 1 hour from work down town and my wife came from Winnetka so we can both see the car , and they said oh the car is not ready we apologize ( in the system it says ready what a joke lol ) really disappointed and I'm not going there anymore ! Too far from from being professional."