Buick dealerships near me (Houston, TX)

Staff is great and really Helpful

My salesperson was great and easy to work with, and the finance team was helpful as well. I came in pre-approved through my credit union, but they were able to beat my rate, which I really appreciated. My car search started about 3 weeks ago. After a frustrating experience with a smaller rental lot that wouldn’t work with my credit union unless I used their financing and added warranties/care packages, I decided to try a larger dealership. That brought me to Demontrond and a 2025 VW Atlas with only 5K miles. Unfortunately, the tire-pressure and oil-change lights were on during the test drive. I was also surprised that it wasn’t offered as CPO. The biggest disappointment was the negotiation process. They wanted to keep the price as a new vehicle but verbiage for no in-house maintenence packages was because it's a used vehicle. Overall, my salesperson and finance experience were good, but the vehicle condition and negotiation process left me disappointed.

I really really briefly spoke with someone. I’m waiting for a down payment estimate really looking forward to working with you guys and very interested in that Cadillac Escalade 2018 platinum.

Liked the truck. Was not very negotiable on my trade-in. Therefore no deal was made.

It was great.

I would not do business with Big Star Buick GMC based on my experience. I requested pricing on a Buick Enclave that was advertised on the dealership’s website for $51,997. However, the quote I received from the dealership was $55,022—a difference of $3,025. When I questioned the discrepancy, I was directed to a small highlighted disclaimer at the very bottom of the webpage. However, the disclaimer appears to address leasing and financing being subject to approval; it does not clearly explain that the advertised vehicle price could change or that a discount was conditional. The advertised price and the quote I received did not align, and I found the explanation unsatisfactory. I saved screenshots of the advertised listing, the dealer’s quote, and the disclaimer for documentation. This was disappointing, particularly because transparent pricing is an important part of building trust when purchasing a vehicle. I encourage prospective buyers to review all pricing details carefully.

The process was long but overall good experience

I reached out to the dealership with some questions about the vehicle in question. I received a text message saying someone would call me with the follow-up information I have requested. I never heard back from anyone.

Was told they would call back in 30 minutes with a response to my offer. That was three days ago, still waiting!

Looking for a good salesman ask for Jason