BMW dealerships near me (Pomona, CA)

Queried on the availability of a car twice and never responded. Car was sold about a week AFTER I first inquired to which they never responded.

I never heard anything back after trying to finance the car. First report was helpful . I wanted to see 2 cars and scheduled time to go back and only 1 car was available and the second rep didnt know anything about the second car I asked to see. So I went elsewhere to see a similar car

​I purchased a 2021 Toyota Sienna here, and the experience was very disappointing from sales to service. ​1. Hidden Add-ons: The online price did not disclose any mandatory fees. However, during closing, a staggering $6,592 in extra charges was added to the contract ($3,402 warranty, $1,895 "Eckbond" paint protection, and $1,295 3M protection). None of these were mentioned initially. ​2. Major Safety Issue: After purchase, an independent inspection discovered a SEVERED SEAT BELT in the rear. It is deeply concerning that a vehicle was cleared for sale with such a defect. While they eventually fixed it, it should have been caught before delivery. ​3. Unprofessional Service: I am extremely dissatisfied with how the dealership handled these issues. I was repeatedly prevented from speaking with management, and the "paint restoration" I paid $1,895 for was just a low-quality touch-up that left scratches and exposed metal visible. ​I strongly advise buyers to verify every fee and have any v

Sales manager and sales man were very friendly to work With

Fast response and exceptional customer service

From the first "Request More Information" tab/email, to following through on all the questions asked, they were all on point. Nick Chung with sales and Ceja Baltazar with financing make a great powerful combo to get things done. Returning emails and phone calls promptly is something quite unique now a days, BUT, these guys are definitely on it and doing it. Even sending a full video of the vehicle from the inside and outside is something that no one does, but Nick did it! The test drive, the paperwork, the financing, it all went very smoothly. This is what happens when you have professionals working for you and with you. Totally and completely an AWESOME experience! Will definitely be returning to Crevier BMW for my next vehicle purchase. And GUESS who I will be personally asking for!

I had a completely different opinion of the BMW dealership, especially in downtown Los Angeles. The employees seemed completely clueless about their job and the entire process, except for Art. I am shocked that the BMW dealer sold me the car with completely different tires. I could not imagine a BMW dealer would do something like that.

Totally misled by the entire team. Was informed later the vehicle has no air conditioning and would be sold as is. No courtesy to inform buyers beforehand during the purchase process when they knew upon arrival the vehicle didn’t have air conditioning. Up until that point Donte was informative but didn’t take into account wasting customers time.

Excellent

My buying experience at Pacific BMW was amazing because my sales rep Sogol was amazing.