BMW dealerships near me (Hawthorne, CA)

Impressive

Great experience, top to bottom. Highly recommend Victor and Art, they both took great care of me after I drove all the way from Las Vegas.

when I went in there, they were giving me the runaround. I drove out there 2 1/2 hours for them to tell me that they sold the car that I was trying to get. I left emails. They guaranteed me that the car was gonna be there I was so excited, and then they just broke my heart and told me that it was sold they were not apologetic or sympathetic. It was a horrible, horrible nightmare.

Awful communication and customer service. I requested a video of the vehicle and was told it would be sent, but after waiting three days I had to call the dealership to follow up. I was then told they needed to check with a manager before sending it. When someone finally contacted me, they began asking personal questions about where my down payment would come from, which felt unnecessary. I did eventually receive a video, but it was only a quick 48-second clip that barely showed the vehicle. Overall, the experience was confusing and disappointing.

Very good the response was fast and accurate.

Sales manager and sales man were very friendly to work With

My buying experience at Pacific BMW was amazing because my sales rep Sogol was amazing.

Fast response and exceptional customer service

My sales guy Wael was very helpful. He provided me current pictures of the vehicle as I requested before seeing the vehicle in person. He went above and beyond and made car buying easy. And finance manager Ali made the paperwork process smooth and easy. Thank you!

I never heard anything back after trying to finance the car. First report was helpful . I wanted to see 2 cars and scheduled time to go back and only 1 car was available and the second rep didnt know anything about the second car I asked to see. So I went elsewhere to see a similar car