Sales process
I have a person who started a sale and now he's dropped the ball. Does your sale process mean anything or is it just a waste of time?

Since its debut in 2012, the Subaru BRZ coupe has been an affordable favorite for enthusiasts who prize balanced handling and simplicity. Though the basic formula remains the same—naturally aspirated boxer engine, two doors, low center of gravity—the 2017 model year gets the most significant round of updates the BRZ has ever seen.
The BRZ was developed alongside the Toyota 86 (formerly known as the Scion FR-S). Both cars got an update this year, and they share an engine and chassis. From a distance, it’s still difficult for a non-enthusiast to tell the two cars apart. Only a true gearhead would point to the updated Toyota’s flatter front fascia, eggcrate air intake, and lack of a standard aluminum rear spoiler as evidence that these cars are fraternal, not identical, twins.
A non-enthusiast might also miss the changes between 2016 and 2017 model-year vehicles, but trust us: Inside and out, both cars have evolved.
A host of small changes have improved performance from the 2.0-liter, 4-cylinder boxer engine, so named because of its horizontally opposed pistons. New valves, a new camshaft, and new cylinder heads are all designed to reduce friction, and improved airflow comes from new exhaust and intake manifolds.
Together, the upgrades improve engine output by 5 hp to 205 hp, while torque climbs from 151 to 165 lb-ft. Those upgrades count only for cars equipped with manual transmissions, however, and last year’s performance stats still apply to cars with automatics. The manual transmission also gets a lower final drive ratio—now 4.31:1, formerly 4.1:1—for better acceleration.
All cars ride on a stiffer chassis, thanks to a reinforced transmission cross-member plate, rear wheel housings, and strut-tower braces. The rear stabilizer bar is larger, and coil springs are also updated. The overall curb weight increases—though only by 21 pounds. Unchanged are the tiny back seat and trunk.
Unlike most new cars, the BRZ eschews many of the active safety and infotainment features that are now common on even the most basic vehicles. There’s no Apple CarPlay or Android Auto option, and the car won’t automatically brake to avoid a collision.
However, the 2017 model does get a few upgrades, like controls mounted on the steering wheel, Subaru’s StarLink infotainment setup, and an available 4.2-inch LCD screen in the center console for recording lap times and measuring G-forces. The traction control system now has a less-grippy Track mode, which replaces the prior model’s Sport mode.
The 2017 BRZ comes in three trims: Premium, Limited, and Series.Yellow. Pricing has yet to be announced for option packages, but based on prior model years we would expect the Limited and Series.Yellow to cost around $2,000 more than the base vehicle.
Starting at an MSRP of $25,495 (excluding delivery and destination charges), the Premium trim costs only $100 more than the prior version, but comes standard with LED headlamps with integrated daytime running lights, a rear-view camera, and the Subaru StarLink infotainment system with app integration, satellite radio, and Bluetooth. Drivers also get cloth upholstery, a leather-wrapped steering wheel, manual climate control, and cruise control.
Upgrade to the Limited and you’ll get LED fog lights, upholstery trimmed in leather and Alcantara, heated seats and side mirrors, dual-zone climate control, keyless entry, push-button start, an antitheft system, and lots more red stitching and padding.
If you’re planning on driving straight from the dealership to the track, you should choose the Limited trim with the Performance Package. It gets Brembo calipers and bigger brake rotors, plus Sachs performance shocks. The Performance Package also includes black 17-inch wheels.
The most exclusive BRZ is the Series.Yellow. Based on a Limited trim equipped with the Performance Package, the not-at-all-subtle Series.Yellow also adds special badging, yellow stitching throughout the car, and—of course—a bright yellow exterior. Series.Yellow production is limited to a run of just 500 cars.
Whether you choose an entry-level BRZ or the Series.Yellow, you’ll benefit from the host of refinements Subaru has made to the BRZ. The Premium and Limited trims will be available in September, while cars equipped with the Performance Package will arrive later in the winter of 2017.
I have a person who started a sale and now he's dropped the ball. Does your sale process mean anything or is it just a waste of time?
Air Conditioning
Single front air conditioning zones
Airbags
Dual front airbags · Passenger airbag deactivation: occupant sensing deactivation · Front side airbags · Rear side curtain airbags
Audio System
Antenna Type: mast · Auxiliary audio input: jack · Single disc in-Dash CD · Aha internet radio · Stitcher internet radio · MP3 player: CD MP3 Playback · AM/FM radio · Satellite Radio: SiriusXM · Total Number of Speakers: 8
Brakes
ABS: 4-wheel · Braking assist: hill start assist · Front brake diameter: 11.6 · Front brakes: ventilated disc · Rear brake diameter: 11.4 · Rear brakes: ventilated disc
Comfort Features
Center console trim: leatherette · Dash Trim: Leatherette · Door sill trim: aluminum · Door trim: leatherette · Floor Mat Material: carpet · Floor Material: carpet · Floor Mats: front · Foot pedal trim: aluminum alloy · Parking brake trim: leather · Shift knob trim: leather · Steering wheel trim: leather
Convenience Features
Assist handle: front · Center console: front console with storage · Cupholders: front · Easy entry: manual driver and passenger seat · Multi-function remote: keyless entry · One-touch windows: 2 · Power outlet(s): two 12V front · Power windows: lockout button · Reading lights: front · Steering wheel: tilt and telescopic · Steering wheel mounted controls: phone · Storage: front seatback · Vanity mirrors: dual
Driver Seat
Manual adjustments: 6
Drivetrain
Axle ratio: 4.30 · Limited slip differential: rear
Engine
Alternator: 130 amps · Battery: maintenance-free
Exterior Features
Door handle color: body-color with chrome accents · Exhaust: dual exhaust tips · Exhaust tip color: stainless-steel · Front bumper color: body-color · Grille color: black · Mirror color: body-color · Rear bumper color: body-color · Rear spoiler: wing · Rear spoiler color: body-color · Window trim: black
Headrests
Front headrests: adjustable · Number of front headrests: 2
In Car Entertainment
Infotainment: STARLINK · Infotainment screen size: 6.2 in.
Instrumentation
Fuel economy display: range · Warnings and reminders: low oil pressure
Lights
Exterior entry lights: security approach lamps · Headlights: LED · Tail and brake lights: LED
Mirrors
Exterior mirrors: manual folding · Inside rearview mirror: manual day/night
Passenger Seat
Manual Adjustments: 4
Rear Seats
Type: bench
Safety
Camera system: rearview · Child seat anchors: LATCH system · Crumple zones: front · Impact absorbing seats: dual front · Rearview monitor: in dash
Seatbelts
Emergency locking retractors: front and rear · Front seatbelts: 3-point · Seatbelt force limiters: front · Seatbelt pretensioners: front · Seatbelt warning sensor: driver and passenger · Second row seatbelts: 3-point
Seats
Driver seat manual adjustments: reclining · Front seat type: sport bucket · Passenger seat manual adjustments: reclining · Upholstery: cloth
Spare Tire
Mount Location: inside · Size: temporary
Spare Wheel
Rim Type: steel
Steering
Steering ratio: 13.1 · Turns lock-to-lock: 2.5
Suspension
Front Arm Type: lower control arms · Front Shock Type: gas shock absorbers · Front Spring Type: coil springs · Front Suspension Classification: independent · Front Suspension Type: MacPherson struts · Rear Shock Type: gas shock absorbers · Rear Spring Type: coil springs · Rear Suspension Classification: independent · Rear Suspension Type: multi-link · Stabilizer bar(s): front
Telematics
Electronic messaging assistance: with read function · Phone: voice activated · Phone wireless data link: Bluetooth · Satellite communications: Turn-by-Turn Navigation
Tires
Type: summer performance
Tires and Rims
Wheel type: aluminum alloy
Wheels
Wheel spokes: 10
Windows
Front wipers: variable intermittent · Power windows: with safety reverse
Air Conditioning
Automatic climate control front air conditioning · Dual front air conditioning zones
Airbags
Dual front airbags · Passenger airbag deactivation: occupant sensing deactivation · Front side airbags · Rear side curtain airbags
Audio System
Antenna Type: mast · Auxiliary audio input: iPod/iPhone integration · Single disc in-Dash CD · Aha internet radio · IHeartRadio internet radio · MP3 player: CD MP3 Playback · HD radio · Satellite Radio: SiriusXM · Total Number of Speakers: 8
Brakes
ABS: 4-wheel · Braking assist: hill start assist · Front brake diameter: 11.6 · Front brakes: ventilated disc · Rear brake diameter: 11.4 · Rear brakes: ventilated disc
Comfort Features
Center console trim: leatherette · Dash Trim: Leatherette · Door sill trim: aluminum · Door trim: leatherette · Floor Mat Material: carpet · Floor Material: carpet · Floor Mats: front · Foot pedal trim: aluminum alloy · Parking brake trim: leather · Shift knob trim: leather · Steering wheel trim: leather
Convenience Features
Assist handle: front · Center console: front console with storage · Cupholders: front · Easy entry: manual driver and passenger seat · Multi-function remote: trunk release · One-touch windows: 2 · Power outlet(s): two 12V front · Power windows: lockout button · Reading lights: front · Steering wheel: tilt and telescopic · Steering wheel mounted controls: paddle shifter · Storage: front seatback · Vanity mirrors: dual illuminating
Driver Seat
Manual adjustments: 6
Drivetrain
Axle ratio: 4.30 · Limited slip differential: rear
Engine
Alternator: 130 amps · Battery: maintenance-free
Exterior Features
Door handle color: body-color with chrome accents · Exhaust: dual exhaust tips · Exhaust tip color: stainless-steel · Front bumper color: body-color · Grille color: black · Mirror color: body-color · Rear bumper color: body-color · Rear spoiler: wing · Rear spoiler color: body-color · Window trim: black
Headrests
Front headrests: adjustable · Number of front headrests: 2
In Car Entertainment
Infotainment: STARLINK · Infotainment screen size: 6.2 in.
Instrumentation
Fuel economy display: range · Warnings and reminders: low oil pressure
Lights
Exterior entry lights: security approach lamps · Front fog lights: LED · Headlights: auto delay off · Tail and brake lights: LED
Mirrors
Exterior mirrors: heated · Inside rearview mirror: manual day/night
Passenger Seat
Manual Adjustments: 4
Rear Seats
Type: bench
Safety
Camera system: rearview · Child seat anchors: LATCH system · Crumple zones: front · Impact absorbing seats: dual front · Rearview monitor: in dash
Seatbelts
Emergency locking retractors: front · Front seatbelts: 3-point · Seatbelt force limiters: front · Seatbelt pretensioners: front · Seatbelt warning sensor: driver and passenger · Second row seatbelts: 3-point
Seats
Driver seat manual adjustments: reclining · Front seat type: sport bucket · Passenger seat manual adjustments: reclining · Upholstery: leather · Upholstery accents: faux suede
Spare Tire
Mount Location: inside · Size: temporary
Spare Wheel
Rim Type: steel
Steering
Steering ratio: 13.1 · Turns lock-to-lock: 2.5
Suspension
Front Arm Type: lower control arms · Front Shock Type: gas shock absorbers · Front Spring Type: coil springs · Front Suspension Classification: independent · Front Suspension Type: MacPherson struts · Rear Shock Type: gas shock absorbers · Rear Spring Type: coil springs · Rear Suspension Classification: independent · Rear Suspension Type: multi-link · Stabilizer bar(s): front
Telematics
Electronic messaging assistance: with voice recognition · Phone: voice activated · Phone wireless data link: Bluetooth · Satellite communications: Turn-by-Turn Navigation
Tires
Type: summer performance
Tires and Rims
Wheel type: aluminum alloy
Wheels
Wheel spokes: 10
Windows
Front wipers: variable intermittent · Power windows: with safety reverse
Air Conditioning
Automatic climate control front air conditioning · Dual front air conditioning zones
Airbags
Dual front airbags · Passenger airbag deactivation: occupant sensing deactivation · Front side airbags · Front side curtain airbags
Audio System
Antenna Type: diversity · USB auxiliary audio input · Single disc in-Dash CD · Aha internet radio · Stitcher internet radio · MP3 player: CD MP3 Playback · Touch screen display radio · Satellite Radio: SiriusXM · Total Number of Speakers: 8
Brakes
ABS: 4-wheel · Braking assist: hill start assist · Front brake diameter: 12.8 · Front brakes: ventilated disc · Premium brakes: Brembo · Rear brake diameter: 12.4 · Rear brakes: ventilated disc
Comfort Features
Center console trim: leatherette · Dash Trim: Leatherette · Door sill trim: aluminum · Door trim: leatherette · Floor Mat Material: carpet · Floor Material: carpet · Floor Mats: front · Foot pedal trim: aluminum alloy · Parking brake trim: leather · Shift knob trim: leather · Steering wheel trim: leather
Convenience Features
Assist handle: front · Center console: front console with storage · Cupholders: front · Easy entry: manual driver and passenger seat · Multi-function remote: trunk release · One-touch windows: 2 · Power outlet(s): two 12V front · Power windows: lockout button · Reading lights: front · Steering wheel: tilt and telescopic · Steering wheel mounted controls: phone · Storage: front seatback · Vanity mirrors: dual illuminating
Driver Seat
Manual adjustments: 6
Drivetrain
Axle ratio: 4.30 · Limited slip differential: rear
Engine
Alternator: 130 amps · Battery: maintenance-free
Exterior Features
Door handle color: body-color with chrome accents · Exhaust: dual exhaust tips · Exhaust tip color: stainless-steel · Front bumper color: body-color · Grille color: black · Mirror color: black · Rear bumper color: body-color · Rear spoiler: wing · Rear spoiler color: body-color · Window trim: black
Headrests
Front headrests: adjustable · Number of front headrests: 2
In Car Entertainment
Infotainment: STARLINK · Infotainment screen size: 6.2 in.
Instrumentation
Fuel economy display: range · Warnings and reminders: low oil pressure
Lights
Exterior entry lights: security approach lamps · Front fog lights: LED · Headlights: Auto on/off · Tail and brake lights: LED
Mirrors
Exterior mirrors: heated · Inside rearview mirror: manual day/night
Passenger Seat
Manual Adjustments: 4
Rear Seats
Type: bench
Safety
Camera system: rearview · Child seat anchors: LATCH system · Crumple zones: rear · Impact absorbing seats: dual front · Rearview monitor: in dash
Seatbelts
Emergency locking retractors: front and rear · Front seatbelts: 3-point · Seatbelt force limiters: front · Seatbelt pretensioners: front · Seatbelt warning sensor: driver and passenger · Second row seatbelts: 3-point
Seats
Driver seat manual adjustments: height · Front seat type: sport bucket · Passenger seat manual adjustments: reclining · Upholstery: contrast stitching · Upholstery accents: faux suede
Spare Tire
Mount Location: inside · Size: temporary
Spare Wheel
Rim Type: steel
Steering
Steering ratio: 13.1 · Turns lock-to-lock: 2.5
Suspension
Front Arm Type: lower control arms · Front Shock Type: gas shock absorbers · Front Spring Type: coil springs · Front Suspension Classification: independent · Front Suspension Type: MacPherson struts · Rear Shock Type: gas shock absorbers · Rear Spring Type: coil springs · Rear Suspension Classification: independent · Rear Suspension Type: multi-link · Stabilizer bar(s): rear
Telematics
Electronic messaging assistance: with read function · Phone: voice activated · Phone wireless data link: Bluetooth · Satellite communications: Turn-by-Turn Navigation
Tires
Type: summer performance
Tires and Rims
Wheels: painted aluminum
Wheels
Wheel spokes: 10
Windows
Front wipers: variable intermittent · Power windows: with safety reverse